Christmas already? It certainly comes around quickly. Often feels like it was only yesterday that the Christmas rush was on. Finalising the year and getting the business ready for the holiday season is a hectic time and we’re here to help. Following are some business phone services that will help you organise your business and make it stand out this Christmas.
Professionally Recorded Phone Messages
Professionally recorded messages are an inexpensive way to put some Christmas cheer into every inbound phone call. You can record a special Christmas message, and have it played at the start of every call to your 13, 1300 or 1800 number or the hosted PBX system. They can also be used with traditional PBX systems provided the functionality is enabled.
From only $39 plus GST you can get a professionally recorded phone message for your business intro announcement, auto attendant (IVR) prompts or the after-hours voice2email service. They can also be used for on-hold messages played while the caller is on hold.
13-1300-1800 Number Settings
Inbound 13-1300-1800 numbers come with many features and functions that can make the holiday season a breeze. Manage your inbound calls with ease and create an outstanding caller experience every time.
Business Intro Message
A quick promotional message at the start of the call is a fantastic way to introduce the business and start engaging the caller. A professionally recorded Christmas message is an excellent way to create a positive image of the business and can also be used to advise the callers of Christmas trading hours and holiday closures.
Holiday Season Call Routing
Utilise pre-programmed time-based routing to automatically divert calls to the 13-1300-1800 number at specific times. The feature is an ideal way to program a variety of routing options to accommodate holiday season trading hours. Automatically divert the calls to either an after-hours voice2email service or a 24/7 live telephone answering service.
Auto Attendant (IVR)
The auto attendant feature is a popular way to route calls to a specific answering point depending on the nature of the call. Most SME businesses use 3 or 4 general options like sales, customer service, accounts and reception.
Call options can be easily changed during the holiday season to accommodate a scaled down operation of the business. An example would be to keep it simple with options like general enquiries and urgent customer service issues. When selected, the call can then be routed to the appropriate answering point which can be a voice2email or a 24/7 phone answering service, as well as another number including a mobile.
24/7 Phone Answering Service
A 24/7 phone answering service is an excellent way to ensure that every call gets answered by a live operator representing your business. The service can be used for a variety of business needs and during the holiday season it’s a perfect way to ensure your clients are well looked after. Using the service for after-hours calls and while the business is closed is a great way to engage the caller and give them confidence the message is being passed on.
It’s not too late to create an outstanding holiday season call management process for your business. Whether it’s utilising your existing business phone service, activating new features and functions, or setting a new service, we can help with all of them.