Boost Your Business Image with a 1300 Number
1300 numbers are 10-digit Australia-wide numbers where the caller is charged a local call rate when dialling from any Australian phone line. That's why they're often referred to as Local Call Numbers. Being Australia-wide means there is no need to use an area prefix when calling the number, simplifying the process of getting in touch.
Make the Number Work for Your Business
The numbers are used for incoming calls only and can be answered on either a landline or a mobile phone. These unique features have quickly made a 1300 number a 'must have' for businesses of all sizes, offering functionality and reach that traditional phone numbers simply can't match.
Full Set of Call Features and Functions
1300 numbers come equipped with features and functions, all designed to help you manage your calls and create an outstanding caller experience. Enhance your call handling process with features such as IVR Prompts, Geo Routing, Call Recording, and Voice2Email.
No Hidden Costs or Extra Charges
As with all Business1300 inbound plans, there are no hidden costs or lock-in contracts. Our business and corporate plans also include a full suite of features and functions at no extra cost, meaning you can take full advantage of what 1300 numbers have to offer without paying extra.
Advanced Call Reporting and Analytics
Use our call analytics portal to gain live insights on your calls including geographical data, answer rates, and time/day of calls. Our call analytics portal is included with all 1300 number plans at no extra cost.
At Business 1300, we are the experts and one of Australia's leading providers of 1300 numbers. Let us show you what a local call 1300 number can do for your business. Call us on 1300 00 1300 or CLICK HERE to make an enquiry and find out more.
1300 Number Features and Functions
1300 numbers come equipped with features and functions, all designed to help you manage your calls and create an outstanding caller experience. Get a 1300 number to work for your business by combining functions and creating a seamless call management system.
Call Analytics Portal
Our call analytics portal enables you to see the exact time, date, and location of where your callers are coming from. The system will also provide insights such as your busiest calling periods and how many calls are answered/missed.
Online Number Management Portal
Our number management portal is one of the most comprehensive solutions on the market. Unlike some of our competitors, the portal gives you the ability to manage your numbers and track your calls, all in the same place.
Web Call Tracking
Phone Call Tracking utilises advanced software that allows you to track information about your callers, including how they found your business such as direct traffic, paid ads, organic search or social media. Gain insights such as what page your callers converted on and use it to optimise your marketing strategy.
Auto Attendant (IVR)
Auto Attendant (also known as IVR) allows callers to select an option from the numeric keypad, which transfers the call directly to the option they have selected. It's a great solution for businesses with multiple departments. By skipping reception in the call transfer process, the feature can help relieve your reception staff and provide callers with quicker call wait times.
Call Overflow is a feature that allows the call to be diverted to a different phone number if it's taking too long to be answered. The feature is a great way to ensure that every call gets attended to. It can also be paired with a Live Answering Service, where our call centre staff can answer on your behalf if you're unable to take the call.
Voice 2 Email
A Voice2Email service is a feature that can be added to your inbound number, where calls are diverted to a message bank if you're not available to take the call. Unlike a standard message bank, the caller's message is sent to a designated email address as an mp3 file. It can then be easily forwarded to another recipient, or stored in the email inbox.
Time-based routing involves diverting calls to a designated phone number based on the time of day. It's the ideal solution for automatically routing after-hour calls and can be combined with either a Voice2Email or a Live Answering Service.
Business Intro Greeting
A business intro greeting is a recording that can be programmed to play at the start of every call. It can either be a stand-alone promotional messaged or combined with IVR prompts. The greeting can be recorded in-house or by a professional voice artist. It's a fantastic way to introduce your business to the caller and create a positive customer experience before the call has even started.
Geo-Routing enables calls to be diverted to a given number, depending on what location the call is coming from. This feature is a fantastic solution for businesses with multiple locations. The calls will be directed to the most relevant location, without the need for a receptionist to transfer.
Welcome to The All-In-One Number Management Solution
Our 1300 number management portal is one of the most comprehensive solutions on the market. Unlike some of our competitors, the portal gives you the ability to manage your numbers and track your calls, all in the same place.
See how you can manage your numbers and access live call analytics like your busiest calling periods, how many calls were answered, and what source your calls came from in our online portal walkthrough.
We'll Help You Find the Right Number for Your Business
With so many available options, choosing the right 13, 1300 or 1800 number can at times become overwhelming. Searching the ACMA database for a suitable number takes time and experience. We 'live and breathe' business solutions and our extensive experience means we understand your needs.
Inbound Services Designed for Businesses of All Sizes
Our range of inbound services are used by businesses and organisations of all sizes. From SOHO and small business operators to large enterprises and public organisations.
Cost of 1300 Numbers
All Business and Corporate Plans Come with 100% Call Credits and NO Monthly Lease Charges
1300 numbers cost a lot less than most people think. From only $5 per Month, you can connect a fully equipped 1300 number that will deliver an excellent return on investment for your business. At Business 1300, there are no monthly lease charges and the access fee covers the numbering charge. For all business and corporate plans, the monthly fee includes equal call credits and free access to the complete set of features and functions.
1300 Plans for Businesses of All Sizes
Whether you're just starting a new business or are a fully established organisation, we have a 1300 plan to suit your business needs. If you’d like to learn more about the range of options available to you, start a conversation with one of our business consultants on 1300 00 1300 or CLICK HERE to make an enquiry. We’ll be happy to help you find the most suitable plan for your business.
Complete Your 1300 Number with a ProVoice Message or Live Answering Service
1300 Number FAQs
What are 1300 Numbers?
1300 numbers are 10-digit Australia-wide numbers where the caller is charged a local call rate when dialling from any Australian phone line, including mobiles. Being Australia-wide means there is no need to use an area prefix when calling the number.
1300 numbers are virtual numbers and can only be used for incoming calls. Customers who "dial" your 1300 number will be diverted to the designated answer point such as your mobile or landline. Upon answering, the call is then connected.
How do 1300 Numbers Work?
1300 numbers are virtual numbers and are only used to receive incoming calls. Calls made to the 1300 number are diverted to the answering point, which can be either a mobile, landline, or virtual reception service. Once the call is answered, it's connected between you and the caller.
How Do I Set Up a 1300 Number?
Setting up your 1300 number with Business 1300 is a seamless process. Our expert business consultants will be able to assist by first finding you a number that suits your business needs. They will then advise which plan is best to suit your talk time requirements. From there, you can choose to add one or a combination of our range of features and functions to your number's routing. The activation process of a 1300 number typically takes 3-5 business days (excluding ports) and our Customer Care Team will be there to assist along every step of the way.
What is the Difference Between 1300 and 1800 Numbers?
Both numbers come with exactly the same features and functions and can be set up in the same way. In that respect, they are identical. They are both nationwide numbers that are fully portable and also provide a wide range of call handling and routing options that can be tailored to individual business needs.
The difference lies in the call costs for the caller. As 1800 numbers are toll free numbers, they're free to call from any Australian phone line. 1300 numbers are local call numbers, meaning callers are charged the equivalent of a local call when "dialing" from any Australian phone line.
Whether you should choose a 1300 or 1800 number usually comes down to personal preference and availability. Both are excellent options and provide many benefits to any business.
How Much Does it Cost to Call a 1300 Number?
The cost of a call to a 1300 number depends on whether the call is made from a fixed landline or mobile. When dialing from a landline in Australia, a 1300 number call is charged as a standard local call. Calls made to a 1300 number from a mobile is charged accordingly at the mobile carrier rates.
How to Get a 1300 Number
Getting a 1300 number is easy. Take advantage of our Free Search and Advice service where our 1300 number specialists will search the database to find the best 1300 number to suit your needs. Once you have found the perfect number, simply activate the number with a carrier to start getting calls.