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Local Inbound Numbers are landline numbers with a local area prefix such as 02, 03, 07, etc. where all incoming calls are routed to a designated answering point. This can be another Australian landline number, mobile phone or an international number.
Choose from the full range of Australian prefixes including all major cities and regional areas.
Our local numbers come with features such as Business Intro Message, Auto Attendant (IVR), and a host of other functions.
Once allocated, the number is yours to keep as long as it's connected to an Australian network.
Our plans come complete with all features and functions. There are two straightforward call rates that apply to all incoming calls, regardless of their origin. Simply choose to route all calls to either an Australian landline or a mobile phone. Please contact us on 1300 00 1300 or CLICK HERE to enquire about routing the number to international destinations.
Auto Attendant (also known as IVR) allows callers to select an option from the numeric keypad, which transfers the call directly to the option they have selected. It's a great solution for businesses with multiple departments. By skipping reception in the call transfer process, the feature can help relieve your reception staff and provide callers with quicker call wait times.
A business intro greeting is a recording that can be programmed to play at the start of every call. It can either be a stand-alone promotional message or combined with IVR prompts. The greeting can be recorded in-house or by a professional voice artist. It's a fantastic way to introduce your business to the caller and create a positive customer experience before the call has even started.
Call overflow is a feature that allows the call to be diverted to a different phone number if it's taking too long to be answered. The feature is a great way to ensure that every call gets attended to. It can also be paired with a Live Answering Service, where our call centre staff can answer on your behalf if you're unavailable to take the call.
A Voice2Email service is a feature that can be added to your inbound number, where calls are diverted to a message bank if you're not available to take the call. Unlike a standard message bank, the caller's message is sent to a designated email address as an mp3 file. It can then be easily forwarded to another recipient, or stored in the email inbox.
Time-based routing involves diverting calls to a designated phone number based on the time of day. It's the ideal solution for automatically routing after-hour calls and can be combined with either a Voice2Email or a Live Answering Service.
Complete flexibility where the number is not tied to a physical address and can be answered anywhere in Australia or overseas.
Local Inbound Numbers don't need to be attached to a physical phone line or an address. Which means they are 100% portable and can be used world-wide. All that's required is an active answering point such as another telephone line or a mobile service.
Use the Local Inbound Number as a contact point for international customers.
Advertise the local number and accept all calls on the mobile.
Answer all calls at a centralised office while having multiple local presence points.
Create localised presence in multiple areas across Australia.
Use advanced features and functions to create your ideal call management process.
Never miss a beat with our enterprise grade network delivered by a Tier 1 Carrier.
Ideal for Business Intro Messages, IVR Prompts, Voicemail and On-Hold Announcements. Our Voice Artists are some of the most experienced in Australia and have produced countless voice-overs including TV and radio ads.
Our range of inbound services are used by businesses and organisations of all sizes. From SOHO and small business operators to large enterprises and public organisations.
I would have no hesitation in recommending Business 1300 to any of my friends and colleagues. Business 1300 provides a prompt and efficient service. It's always a pleasure doing business with them.
Terrific service. Our account manager was very helpful in ensuring we got the best solution possible. We saved a heap of money in the process. Highly recommend!
Never miss a call again with one of our phone answering services, a professional voice for your business. Ideal as a permanent phone answering solution or as a support service during those busy periods and time off. Australian based call centre. Call us on 1300 00 1300 or CLICK HERE to make an online enquiry.
Get in touch with one of our business consultants on 1300 00 1300 or CLICK HERE to make an enquiry. We'll happily help you find the best solution for your business.