--- title: Online Account Portal User Guide | Business1300 --- [![B1300 Colour LOGO\_1](https://www.business1300.com.au/hubfs/B1300%20Colour%20LOGO_1.svg "B1300 Colour LOGO_1")](https://www.business1300.com.au) [![B1300 Colour LOGO\_1](https://www.business1300.com.au/hubfs/B1300%20Colour%20LOGO_1.svg "B1300 Colour LOGO_1")](https://www.business1300.com.au) - Services ### Products and Services **[Inbound Numbers](https://www.business1300.com.au/13-numbers-1300-numbers-1800-numbers-australia)** [1300 Numbers](https://www.business1300.com.au/1300-numbers) [1800 Numbers](https://www.business1300.com.au/1800-numbers) [13 Numbers](https://www.business1300.com.au/13-numbers) [Smart Numbers](https://www.business1300.com.au/smart-numbers) [Local Numbers](https://www.business1300.com.au/local-inbound-numbers) [Global Numbers](https://www.business1300.com.au/international-toll-free-numbers) [Postcode Prompting](https://www.business1300.com.au/postcode-prompter) [Inbound Call Tracking](https://www.business1300.com.au/phone-call-tracking) [AI Call Intelligence](https://www.business1300.com.au/ai-call-sentiments) **[Phone Answering](https://www.business1300.com.au/telephone-answering-services)** [24/7 Answering](https://www.business1300.com.au/call-answering-messaging-services) [Team Answering](https://www.business1300.com.au/business-answering-service-telephone-message-service) [Virtual Receptionist](https://www.business1300.com.au/virtual-receptionist) [Short Term Answering](https://www.business1300.com.au/casual-receptionist-short-term-telephone-answering-service) [1300 Answering Bundle](https://www.business1300.com.au/virtual-phone-numbers) [Virtual Assistant](https://www.business1300.com.au/virtual-assistant-australia) [On Call Escalation](https://www.business1300.com.au/on-call-escalation-management) **[Virtual Offices](https://www.business1300.com.au/virtual-office-business-address)** [Melbourne](https://www.business1300.com.au/virtual-office-melbourne) [Sydney](https://www.business1300.com.au/virtual-office-sydney) [Brisbane](https://www.business1300.com.au/virtual-office-brisbane) [Adelaide](https://www.business1300.com.au/virtual-office-adelaide) **Business Phones** [SoftPhone PBX](https://www.business1300.com.au/ucom-softphone) [Virtual Fax](https://www.business1300.com.au/virtual-fax) **Business Services** [SMS Messaging Service](https://www.business1300.com.au/sms-marketing-australia) [Professional Voice Recordings](https://www.business1300.com.au/on-hold-phone-messages) --- Get in touch with our team on **1300 00 1300** and we'll help you create the perfect solution for your business. - Resources ### Useful Resources [Policies and Legal](https://www.business1300.com.au/policies-legal) [Customer Reviews](https://www.business1300.com.au/testimonials) [Useful Information](https://www.business1300.com.au/business-inbound-services-resources) [Number Portal User Guide](https://www.business1300.com.au/number-portal-knowledge-base) [SMS User Guide](https://www.business1300.com.au/sms-marketing-faq) Partner Program [![Airport-1080x1080](https://www.business1300.com.au/hs-fs/hubfs/B1300%20Website/CTA/Airport-1080x1080.png?width=1081&height=1080&name=Airport-1080x1080.png)](https://www.business1300.com.au/ucom-softphone) - [MyAccount](https://www.business1300.com.au/my-account) - [About Us](https://www.business1300.com.au/about-us) - Ph: 1300 00 1300 More results [Contact Us](https://www.business1300.com.au/contact-us) [Contact Us](https://www.business1300.com.au/contact-us) [Contact Us](https://www.business1300.com.au/contact-us) - Services - [Inbound Numbers](https://www.business1300.com.au/13-numbers-1300-numbers-1800-numbers-australia) - [1300 Numbers](https://www.business1300.com.au/1300-numbers) - [1800 Numbers](https://www.business1300.com.au/1800-numbers) - [13 Numbers](https://www.business1300.com.au/13-numbers) - [Smart Numbers](https://www.business1300.com.au/smart-numbers) - [Local Numbers](https://www.business1300.com.au/local-inbound-numbers) - [Global Numbers](https://www.business1300.com.au/international-toll-free-numbers) - [Postcode Prompting](https://www.business1300.com.au/postcode-prompter) - [Inbound Call Tracking](https://www.business1300.com.au/phone-call-tracking) - [AI Call Intelligence](https://www.business1300.com.au/ai-call-sentiments) - [Phone Answering](https://www.business1300.com.au/telephone-answering-services) - [24/7 Answering](https://www.business1300.com.au/call-answering-messaging-services) - [Team Answering](https://www.business1300.com.au/business-answering-service-telephone-message-service) - [Virtual Receptionist](https://www.business1300.com.au/virtual-receptionist) - [Short Term Answering](https://www.business1300.com.au/casual-receptionist-short-term-telephone-answering-service) - [1300 Answering Bundle](https://www.business1300.com.au/virtual-phone-numbers) - [Virtual Assistant](https://www.business1300.com.au/virtual-assistant-australia) - [On Call Escalation](https://www.business1300.com.au/on-call-escalation-management) - [Virtual Offices](https://www.business1300.com.au/virtual-office-business-address) - [Melbourne](https://www.business1300.com.au/virtual-office-melbourne) - [Sydney](https://www.business1300.com.au/virtual-office-sydney) - [Brisbane](https://www.business1300.com.au/virtual-office-brisbane) - [Adelaide](https://www.business1300.com.au/virtual-office-adelaide) - Business Phones - [UCOM GO SoftPhone PBX](https://www.business1300.com.au/ucom-softphone) - [Virtual Fax](https://www.business1300.com.au/virtual-fax) - Business Services - [SMS Messaging Service](https://www.business1300.com.au/sms-marketing-australia) - [Professional Voice Recordings](https://www.business1300.com.au/on-hold-phone-messages) - Resources - [Policies and Legal](https://www.business1300.com.au/policies-legal) - [Useful Information](https://www.business1300.com.au/business-inbound-services-resources) - [SMS User Guide](https://www.business1300.com.au/sms-marketing-faq) - [Customer Reviews](https://www.business1300.com.au/testimonials) - [Number Portal User Guide](https://www.business1300.com.au/number-portal-knowledge-base) - [Partner Program](https://www.businessco.com.au/partner-program) - [MyAccount](https://www.business1300.com.au/my-account) - [About Us](https://www.business1300.com.au/about-us) - Ph: 1300 00 1300 [Contact Us](https://www.business1300.com.au/contact-us) ## My Account Portal User Guide Our portal aims to enhance and simplify your billing experience through a variety of features. To learn how to navigate the portal and take advantage of the features it has to offer, we've created a quick user guide to help you get started. [LOG INTO MY ACCOUNT](https://myaccount.business1300.com.au/) How Can I View My Usage? 1\. To view usage, simply click on the services tab and either use the “**Service Identifier**” search bar to look for the service number or select from the list generated. ![](https://www.business1300.com.au/hs-fs/hubfs/image-png-1.png?width=822&height=189&name=image-png-1.png) 2\. Next, select '**View Usage**' on the service you would like to view. ![](https://www.business1300.com.au/hs-fs/hubfs/image-png-2.png?width=1840&height=145&name=image-png-2.png) 3\. You will now be able to view all your usage data for that service. You will also be able to filter by the Usage Period, Destination number, and the type of call (Tariff Type). How to View Invoices and Make Payments 1\. Invoices can be found under the '**View Invoices**' tab. ![](https://www.business1300.com.au/hs-fs/hubfs/image-png-3.png?width=871&height=92&name=image-png-3.png) 2\. Here, you can see the past invoices and payment history as well as download a PDF copy of the invoice. ![](https://www.business1300.com.au/hs-fs/hubfs/image-png-4.png?width=1838&height=183&name=image-png-4.png) 3\. To make a payment online, navigate to the '**Make Payment**' tab. ![](https://www.business1300.com.au/hs-fs/hubfs/image-png-Apr-12-2024-01-02-34-2205-AM.png?width=978&height=77&name=image-png-Apr-12-2024-01-02-34-2205-AM.png) 4\. Here you have the option of paying by invoice or paying a specific amount. ![](https://www.business1300.com.au/hs-fs/hubfs/image-png-Apr-12-2024-01-02-51-2069-AM.png?width=682&height=124&name=image-png-Apr-12-2024-01-02-51-2069-AM.png) 5\. Both methods have a very similar process. However, paying by invoice will allow you to select an invoice(s) to pay off. ![](https://www.business1300.com.au/hs-fs/hubfs/image-png-Apr-12-2024-01-03-17-2370-AM.png?width=1849&height=136&name=image-png-Apr-12-2024-01-03-17-2370-AM.png) 6\. After entering your payment details, please select one of the three payment options. \- Once off payment \- Storing payment details for future use (not an automatic payment set up) \- Storing payment details as a default payment method for recurring payments (automatic payment set up). 7\. Finally, select “**Pay Invoice/Amount**” at the bottom of the page to process the payment. How Do I Set Up Direct Debit? 1\. To manually update your payment method to automatic payments, navigate to the “**Billing Details**” Tab. ![](https://www.business1300.com.au/hs-fs/hubfs/image-png-Apr-12-2024-01-04-50-1392-AM.png?width=917&height=97&name=image-png-Apr-12-2024-01-04-50-1392-AM.png) 2\. Go to the “**Payment Methods**” tab and press "**Edit**" at the bottom right corner of the page. ![](https://www.business1300.com.au/hs-fs/hubfs/image-png-Apr-12-2024-01-05-09-3065-AM.png?width=630&height=127&name=image-png-Apr-12-2024-01-05-09-3065-AM.png) 3\. Select the default payment type, enter your payment details, and press "**Save**". How Do I Reset My Password? 1\. Once you're logged in, select '**Change Password**' which is located within the tabs. ![](https://www.business1300.com.au/hs-fs/hubfs/image-png-Apr-12-2024-01-31-38-2833-AM.png?width=691&height=166&name=image-png-Apr-12-2024-01-31-38-2833-AM.png)   2\. Enter in your password provided within the welcome email and your new password, before pressing '**Save**'.   3\. If you've forgotten your password and can't access your account, select '**Forgot Your Password?**' on the Login Page. ![](https://www.business1300.com.au/hs-fs/hubfs/image-png-Apr-12-2024-01-35-01-4554-AM.png?width=379&height=245&name=image-png-Apr-12-2024-01-35-01-4554-AM.png)   4\. Enter either your username or billing email associated with your account (email where your invoices are sent to).   5\. Continue to follow the prompts after selecting '**Request a New Password**'. Once completed, you will be sent an email to the billing email address specified on your account.   6\. Click on the link provided within the email and follow the prompts to set a new password of your choice. How Do I Update My Contact Information? 1\. On the home page, select "**Primary Contact**" within the tabs.   ![](https://www.business1300.com.au/hs-fs/hubfs/image-png-Apr-12-2024-01-15-43-4624-AM.png?width=926&height=116&name=image-png-Apr-12-2024-01-15-43-4624-AM.png)   2\. In the bottom right corner of the page, click "**Edit**" and make any necessary changes to your contact information or address. After your changes are complete, click on the "**Submit**" button to save.   3\. If you would like to add or remove contacts from your account, you can do so by selecting "**Billing Contact**" and "**Other Contact**" within the tabs.   ![](https://www.business1300.com.au/hs-fs/hubfs/image-png-Apr-12-2024-01-20-09-8133-AM.png?width=626&height=127&name=image-png-Apr-12-2024-01-20-09-8133-AM.png) [Back to top](https://www.business1300.com.au/my-account-portal-user-guide#top) ## Need Help Logging In? If you require assistance in logging into the portal, please email our Customer Care Team at [care@businessco.com.au](mailto:care@businessco.com.au). [![B1300 Colour DARK LOGO](https://www.business1300.com.au/hubfs/B1300%20Colour%20DARK%20LOGO.svg "B1300 Colour DARK LOGO")](https://www.business1300.com.au/) Dedicated to making your business even more outstanding. **Head Office** Level 2, 2-6 Glenferrie Rd, Malvern VIC 3144 Ph: **1300 00 1300** Services - [13-1300-1800 Numbers](https://www.business1300.com.au/13-numbers-1300-numbers-1800-numbers-australia) - [Local Numbers](https://www.business1300.com.au/local-inbound-numbers) - [Global Numbers](https://www.business1300.com.au/international-toll-free-numbers) - [Phone Answering](https://www.business1300.com.au/telephone-answering-services) - [Virtual Offices](https://www.business1300.com.au/virtual-office-business-address) - [Pro Voice Recordings](https://www.business1300.com.au/on-hold-phone-messages) - [SoftPhone PBX](https://www.business1300.com.au/ucom-softphone) - [Virtual Fax](https://www.business1300.com.au/virtual-fax) - [Business SMS](https://www.business1300.com.au/sms-marketing-australia) - [Call Tracking](https://www.business1300.com.au/phone-call-tracking) - [AI Call Intelligence](https://www.business1300.com.au/ai-call-sentiments) Info Links - [My Account](https://www.business1300.com.au/my-account) - [About Us](https://www.business1300.com.au/about-us) - [Customer Reviews](https://www.business1300.com.au/testimonials) - [Resources](https://www.business1300.com.au/business-inbound-services-resources) - [Number Portal Guide](https://www.business1300.com.au/number-portal-knowledge-base) - [SMS User Guide](https://www.business1300.com.au/sms-marketing-faq) - [Become a Partner](https://www.businessco.com.au/partner-program) Our Brands - [B1300](https://www.business1300.com.au) - [UCOM](https://www.ucom.com.au/) - [UCOM Shop](https://www.ucom.shop/) - [BusinessCo](https://www.businessco.com.au/) Legal - [Website Terms and Conditions](https://www.business1300.com.au/website-terms) - [Privacy Policy Statement](https://www.business1300.com.au/privacy-policy-statement) - [Policies and Legal](https://www.business1300.com.au/policies-legal) Copyright © 2026 BusinessCo Group. 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