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13-1300 and 1800 NUMBER SETUP OPTIONS

Call Handling and Routing Features and Functions 


Set Up the 13-1300-1800 Number to Make It Work for Your Business

Inbound 13/1300 and 1800 numbers can be set up in a variety of ways. The set up options for all prefixes are the same and the numbers offer a much broader range of routing and call handling options than traditional landline numbers.

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All-In-One Number Management Solution

Our number management portal is one of the most comprehensive solutions on the market. Unlike some of our competitors, the portal gives you the ability to manage your numbers and track your calls, all in the same place.

See Our Number Management Portal in Action

Our fully featured portal includes seamless site navigation and advanced call reporting functions. You can easily manage your number's routing and call analytics without being a tech expert.

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Already a Business1300 Customer?

Our number management portal is a complementary service to all our inbound number account holders. Simply fill out our request form to gain full access to all that your inbound number has to offer.


See What Makes Our Portal Different

Manage Your Number's Routing with Ease

Our portal includes a drag-and-drop flow designer to easily change your number's answer points. The designer includes a full range of routing options, including IVR, Time-Based Routing and Geo-Routing.


Advanced Date, Time and Location Reporting

See the exact time, date and location of where your callers are coming from. Our reporting system will also provide insights such as your busiest calling periods and how many called are answered/missed.


Clear and Easy to Read Reporting

Utilise our clear and easy-to-understand reports to gain even more insight on your call data. Utilize the data filters available, including date range and source/medium types for a more refined search.

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How Do Inbound Numbers Work?

Inbound numbers are virtual numbers which require to be routed to an answering point. The numbers can be routed to one or a range of answering points which can either be a landline or a mobile number. They are called inbound numbers as you can only receive calls and cannot make any outgoing calls.

Call handling functions are used to enhance the caller experience and ensure all incoming calls are handled in the best possible way. They are also used to promote your business and create a professional image through the use of the Auto Attendant and a Business Intro Message.

Call routing options are used to manage the call and terminate it at a nominated answering point. The wide range of routing options can be configured to suit your individual business requirements and will ensure that every call is routed to the appropriate destination.

Call Handling Features


Auto Attendant (IVR)

Auto Attendant, or otherwise referred to as an IVR (Interactive Voice Response), is a fantastic way to improve call handling efficiency for your business. By incorporating Auto Attendant with your inbound 13/1300/1800 number, you can greatly reduce the workload for the reception staff and ensure all calls are directed to the right personnel. Auto Attendant doesn't need to be complicated or lengthy and you can incorporate a brief marketing message before the options.

Voice 2 Email

A Voice 2 Email service is effectively a voicemail function that emails voice messages to a designated email address. The service can be used for a variety of business needs, the most popular being call overflow and after hours messaging.

Business Intro Message

recorded intro message can be programmed to play at the commencement of the call. Promote your business brand, product or service and create a powerful customer experience. Submit your own recording or take advantage of our professional recording service for only $39. Ideal for business intro messages, auto attendant prompts, professional voicemail and after-hours messages.

Online Account Portal

Our fully featured portal includes seamless site navigation and advanced call reporting functions. You can easily manage your number's routing and call analytics without being a tech expert.

Inbound Call Recording

Record all of your calls and benefit from being able to review and improve from them. Being able to listen to past calls can help you to improve your efficiency and standards of calls.

Call Analytics

Utilise our clear and easy-to-understand reports to gain even more insight on your call data. Utilize the data filters available, including date range and source/medium types for a more refined search.
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Call Routing Features

Inbound numbers can be routed to one or more answering points which can be a mobile number or a landline number. Utilise Call Distributor or the Call Overflow function to distribute calls across a range of answering points. The functions will ensure no caller gets an engaged signal.

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Australia Wide Routing

Calls from anywhere in Australia are diverted to a single number. That number can either be the final answering point or the Auto Attendant which will then route calls to a choice of numbers dependent upon caller selection.

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State Based Routing

Ensure your customers' calls are diverted to the closest office. Calls are routed according to the origin of the call dependent upon the state they originate from i.e. VIC calls are diverted to the VIC office, NSW calls are diverted to the NSW office, etc. All you have to do is nominate an answering point for each state, and they don't have to be local numbers and you can use the same number for a number of states.

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Time Based Routing

This routing option is mainly used for calls outside the normal business hours, week-ends, public holidays, and holiday periods. Calls are automatically diverted to an alternative answering point dependent upon the time and date of the call. An ideal solution for ensuring you never forget to turn on the night switch.

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Call Alert

Also known as Call Whisper, this function warns the recipient of the call that it's coming from the inbound number. A subtle voice message is played at the beginning of the call and can't be heard by the caller. Perfect for businesses that have multiple numbers or users that accept the 13-1300-1800 calls on the mobile and would like to differentiate between incoming calls.

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Call Distributor

This option distributes the inbound calls to a number of different answering points, depending on the pre-set ratio of available resources at different sites e.g. 60% of calls to be routed to one answering point, 40% of calls to be routed to another answering point.

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Call Overflow

Callers are re-routed to an alternative answering point if the call is unanswered or the line is busy. Call overflow can be set depending on the number of seconds that the call is unanswered. This feature eliminates long wait times or the call ringing out.

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Connect Your Number from $5 per Month

Business 1300 is one of Australia's leading providers of inbound numbers. You can connect your 13, 1300 or 1800 number to one of our highly competitive plans from as little as $5 per month. See our Plans and Pricing for more information.

Once you buy the number and the ROU is allocated to you or your business, it has to be connected to a network. Our ultra-competitive plans start from $5 per Month.

  • Includes a Full Range of Features and Functions
  • Ultra-Competitive Pricing
  • Call Credits Included
Plans and Pricing
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Professional On Hold Message Recording

Get a professional voice artist to record your Business Intro Message, Auto Attendant (IVR) options or an outgoing Voice 2 Email message. It will make your business look and sound even more professional for only $39 per standard recording. Call us on 1300 00 1300 or CLICK HERE to make an online enquiry.

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Need Help Finding the Right Number for Your Business?

Get in touch with one of our business consultants on 1300 00 1300 or CLICK HERE to make an enquiry. We'll happily help you find the best solution for your business.


Gain Access to A Complete Set of Features and Functions

Make Your Business Even More Outstanding

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