1300 Numbers

1300 numbers are virtual inbound numbers, meaning they aren't linked to any one physical phone line and can't be used for outbound calls. Rather, they sit in front of your current phone services and send incoming calls through to wherever you'd like them answered.

When a customer dials your 1300 number, the call travels across the network to the answer point you've chosen, whether that's a landline, mobile, or call centre answering service. You control how these calls flow, directing them by time of day, the caller's location, or your business hours, so every call is always handled the right way.

The cost of calling a 1300 number depends on what device they're using. From a standard landline, callers are charged a single fixed rate for the call, regardless of its length. From mobiles, charges vary by provider and plan, though many mobile plans now include calls to 1300 numbers as part of their included or untimed call allowances.

Both 1800 and 1300 numbers are virtual inbound numbers that operate in exactly the same way, sharing the same features and functions and routing calls to your chosen answer points. The one difference is what the call costs the caller. With a 1300 number, the caller pays a set local-call rate from any Australian landline or their mobile plan's rate. With an 1800 number, the call is entirely free from any Australian landline or mobile service.

1300 numbers come with a broad set of features and functions, all built to help you manage your calls and give every caller an outstanding experience. By bringing these features together, you can create a complete call management system shaped around the way your business runs. Key features include:

Call Routing and Geo Routing: send calls to any answer point and automatically direct callers to the closest or most suitable location based on where they're calling from.

Time-Based Routing: handle calls according to the time of day and your business hours, so you never miss a call or the customer rings out.

IVR Auto Attendant and Prompts: welcome callers with a business intro message and a menu of options that guides them to the right person or department.

Business Intro Messages: play pre-recorded messages at the start of a call to strengthen your brand and promote your business.

Call Recording: review your calls to gauge customer satisfaction and staff performance.

Voice2Email: divert overflow and after-hours calls to voicemail, with messages sent straight to a nominated inbox for immediate action.

Call Analytics and AI Call Intelligence: get real-time insight into how your calls are performing, with detailed transcripts, summaries and sentiment analysis to help you track results and lift customer satisfaction.

You can mix and match these features to fit your needs, whether you're managing peak periods, covering after-hours calls, or building a smooth experience for every caller.

1300 numbers deliver a range of benefits that make them a valuable asset for businesses of any size.

A Professional, National Presence: a 1300 number operates right across Australia, giving even a small or local business the image of a large, national organisation. Customers get one consistent point of contact wherever they happen to be calling from.

Memorability and Marketing Power: 1300 numbers, especially those with word-based or patterned digits, are much easier to recall than an ordinary ten-digit number. That drives stronger response rates from signage, billboards, radio and TV, and anywhere customers only see your brand for a brief moment.

Flexible Call Routing: since 1300 numbers aren't tied to a physical phone line, you can send calls to any answer point and change their destination whenever you like. Direct calls by time of day, caller location, or business hours, and seamlessly take care of peak periods and after-hours calls.

Continuity and Control: your number stays with you even if you move locations, switch providers, or grow, so you're never out of reach of your customers. You keep complete control of your call flow and can adjust it whenever your business needs shift.

Insight and Analytics: 1300 numbers come with reporting tools that let you measure call volumes, monitor how your marketing campaigns are performing, and match resources to demand, turning every call into useful business intelligence.

Taken together, these advantages help you capture more enquiries, present a stronger brand, and manage your calls more effectively.

When you set up a 1300 number, you're not restricted to just one type. There's a variety of options to match your budget, your branding and how memorable you'd like your number to be. Here are the main choices available.

Standard 1300 Numbers: a random 10-digit number drawn from the available pool. These are the most cost-effective option and are perfect if you simply want a professional national number without any particular pattern.

Premium Easy-to-Remember Number Patterns: numbers featuring repeating digits or simple sequences that customers find easier to remember. These usually come with a higher once-off charge but can lift the impact of your advertising.

Smart Numbers (Phone Words/Phone Names): a number that spells out a word or your business name using the letters on the phone keypad, e.g. 1300 PLUMBER. Smart Numbers are highly memorable, reinforce your brand and can dramatically improve the response you get from marketing.

New or Existing Numbers: you can pick a brand new number, or port an existing 1300 number across if you're changing providers, so you don't lose a number your customers already know.

The right option for you comes down to your priorities. If cost is your main concern, a standard number does the job perfectly. If you'd like your number to work harder in your advertising, a Premium or Smart Number is well worth a look.

Getting a 1300 number is a straightforward process. Start by deciding the type of number that suits your business, whether that's a standard number, a premium easy-to-remember pattern, or a Smart Number that spells out a word or your business name.

To help you decide, take advantage of our Free Search and Advice service where one of our B1300 Account Managers will search the database to find the best 1300 number to suit your needs. Once you've selected an available number, we'll reserve it for you and start the service activation process. Get in touch with one of our team members and let us do all the work for you.

Connecting a 1300 number is quick and easy because it doesn't need any special hardware, wiring, or a dedicated phone line. A 1300 number is a virtual inbound number that sits in front of your existing phone services, so once it's set up you simply nominate the answer points where you'd like your calls to ring, such as a landline, mobile, or call centre.

B1300 is a full-service company, and we'll take care of the entire process for you. From helping you choose the right number and activating the service to configuring your call flow and switching on the features you need. Get in touch today and let us do the work for you.

Bringing your existing 1300 number across to B1300 is a simple process known as porting, and it lets you switch providers without losing the number your customers already know. To get started, just get in touch with our team and let us know you'd like to transfer your number. We'll guide you through the process and let you know what details we need, which typically includes some basic account and number information from your current provider.

From there, B1300 takes care of the rest. We'll manage the transfer for you, set up your call flow, and activate any features you need, so everything is ready to go once your number comes across. Throughout the process, your number stays active, so you won't miss any calls. Get in touch today and we'll take care of it all for you.

Managing your 1300 number with B1300 is simple and our Online Number Management Portal gives you complete control over how your calls are handled. You can set up and adjust your call flow at any time, deciding where your calls are answered and how they're directed based on things like the time of day, the caller's location, or your business operating hours. This means you can easily manage peak periods, cover after-hours calls, and make sure every caller is looked after.

You also have access to a full range of features you can turn on and tailor to suit your business, including Geo Routing, Time-Based Routing, Business Intro Messages, an IVR Auto Attendant, Call Recording, Voice2Email, and Call Analytics with AI Call Intelligence. Best of all, changes can be made in real time to keep pace with your operations, and if you'd ever like a hand, the B1300 team is here to help you get the most out of your number.