Quick Guide to Short Term Answering
Is There a Contract?
No, there is no contract for any of our short term services. However, once the service has been activated, it will remain active for the full 30 days.
Can I Use All the Call Credits in Less Than 30 Days?
Yes. Call credits can be used in any period of time less than 1 calendar month from the date of activation. A lot of our clients use the service for only few days i.e. public holidays, reception staff relief, etc.
What Happens Once I Use All the Call Credits?
The service will stay active for 1 month from date of activation. Once you exhaust the initial call credits, any additional calls will be charged at the applicable rate and billed to your nominated form of payment.
Can I Extend My Service?
Yes. To extend your service, you can activate a new call pack. The new call pack will not incur a set up fee and will add an additional 1 month to your service. It will also apply further call credits that can be used within that month.
Can I Reactivate My Service Later?
Yes. If you are looking to reactivate your short term service in the future, you are able to do so without any set up fee. This is a great option if you are planning to use the service for holiday periods such as annual Christmas and Easter breaks.
Do I Need to Disconnect My Service After 1 Month?
No. The service will automatically terminate after 1 month and the dedicated in-dial number you received will no longer be active.
