<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=352811248785725&amp;ev=PageView&amp;noscript=1">

Short Term Answering Service

Professional call answering service for a day, a week, or a month. 

View Plans arrow

Have Every Call Answered When Your Team Takes a Break

Sometimes you don't need an answering service all year round, just for the moments when you can't get to the phone. Our short-term answering service is built exactly for those times. With flexible pre-paid call packs, you get the same professional, Australian-based operators as our full-time plans, ready whenever you need a hand. Whether it's the holiday season, a busy stretch, an office event, or covering while your reception staff are away, simply divert your calls to us and we'll make sure they’re answered.

Team Functions

Planning an off-site day, a team-building session, or an office party? Route your office number and business mobiles to our live answering service, and your whole team can enjoy the occasion knowing every call is still being answered.

Public Holidays

Don't let public holidays mean missed calls or impersonal voicemail. While your office is closed for the day, our live operators keep answering your calls, taking messages, helping callers, and making sure no enquiry goes unanswered. Your customers get the attention they deserve, no matter what day it is.

Holiday Season

The holiday season is a well-earned chance to switch off, but it's also a time when enquiries keep rolling in. Simply divert your main business number and any mobiles to our live answering service, and you can enjoy the break knowing no potential enquiry slips through.

Enquire Now

Tailored to Suit Any Business

No two businesses work their phones the same way, so every part of your answering service is shaped around how yours operates. From the script our operators follow to the exact details they capture on each call. Want calls answered a particular way, specific questions asked, or messages directed to certain team members? It's all set up according to your instructions.

businesscom-icon-map-090623

Australian Based Call Centre

Both our operators and our call centre are based in Australia. Backed by local knowledge and proper training, our team answers your calls as though they were working from your own office.

After Hours Services

Operates Every Day 24/7

Your answering service never takes a break. Available at every hour, every day of the year, our operators answer your calls without interruption, even through major public holidays such as Christmas and New Year's Day.

custom scripting no gutter

Personalised Greetings and Questions

Every detail of our phone answering service can be tailored to suit the way you work. You decide how our operators answer, what they say, and which information they gather from each caller.

lock unlocked

No Ongoing Commitments

Our short-term answering services work on simple pre-paid call packs. No ongoing terms, no lock-in, just phone call answering for as long as you need it.

Enquire Now

Choice of Live Answering Services

Whatever your business needs, there's a short-term option to suit. Choose Business 24/7 for professional call answering in your personal or company name, with every message taken and sent straight to you by email and SMS. Step up to Team Answering if you need messages routed to the right person, with each one forwarded directly to the intended team member. Or select Virtual Receptionist to have your calls answered and transferred live to you, your team, or a specific department, just like having an in-house receptionist.

Business 24/7

A professional phone answering service that can be answered in a personal or a company name. Once the call is answered by the operator a message is taken and forwarded via email and SMS.

Team Answering

A professional telephone answering service for business teams. Once the call is answered by the operator a message is taken and forwarded via email and SMS directly to the intended recipient.

Virtual Receptionist

The live operator will answer the phone call in either a personal or a company name, identify the required person (or department), and then transfer the call directly to the recipient. If the call is unable to be taken live, the operator will take a message and forward it via email and SMS.

Enquire Now

Call Answering Services Designed for Businesses of All Sizes

Need Some Help Deciding?

Not sure which short-term service is the right fit? We're happy to help. Give our Account Managers a call on 1300 00 1300 or make an online enquiry, and they'll walk you through the options, explain how the pre-paid call packs work, and help you choose the service that best suits your needs.

Enquire Now

Short Term Answering Pre-Paid Call Packs

There are two (2) call packs available for each service. The included calls are valid for one (1) calendar month and once set up, the account will stay open as long as there is call activity in any given 12-month period. Additional call packs can be added at any time and as required during times when the business needs it most.

Pre-Paid Call Packs

Our pre-paid call packs give you professional call answering without any ongoing commitment. Each pack includes a set number of calls valid for one calendar month and any additional calls are billed separately at the same individual call rate.

Most Popular

Business 24/7

$50/Call Pack

Included Calls25
Additional Calls$2.00
  • Custom Greeting
  • 3 x Custom Questions
  • SMS Message
  • Email Message
Critical Information Summary

Price excludes GST.

Enquire Now

Team Answering

$60/Call Pack

Included Calls25
Additional Calls$2.40
  • Custom Greeting
  • 3 x Custom Questions
  • 2 x Message Recipients
  • SMS Message
  • Email Message
Critical Information Summary

Price excludes GST.

Enquire Now

Virtual Reception

$80/Call Pack

Included Calls25
Additional Calls$3.20
  • Custom Greeting
  • 3 x Custom Questions
  • 2 x Call Transfer Recipients
  • SMS Message
  • Email Message
Critical Information Summary

Price excludes GST.

Enquire Now

Need a National Number to Match?

Complete the Set Up with 1300/1800 INBOUND NUMBERS

Now that every call is answered, make sure it's a number worth calling. Add a 1300 or 1800 number to give your business a professional, national presence. Pair it with your answering service and you've got the complete package: a national number that never rings out.

1300/1800 NUMBERS

Short Term Answering - FAQs

How do short-term Call Credits differ from monthly Included Calls?

Short-term call credits give you complete freedom, use them across a single day or spread them over the month. Included calls, which come with our standard monthly plans, are allocated evenly across the whole month. Which means there is a limit to the number of Included Calls you can use in a single day.

 
Can I use all my Call Credits in less than 30 days?

Yes. Your call credits can be used across any period within one calendar month of activation, there's no need to spread them out. Many of our clients use the service for just a few days at a time, such as over a public holiday or while giving reception staff a break.

What happens once I've used all my Call Credits?

Your service stays active for one month from the activation date. If you use up your call credits before then, any further calls are simply charged at the applicable rate and billed to your nominated payment method.

Can I extend my service?

Yes. To extend, just activate another call pack. There's no set-up fee on the new pack, and it adds a further month to your service along with a fresh batch of call credits to use within that month.

Can I reactivate my service later on?

Yes. You can reactivate your short-term service any time in the future with no set-up fee which makes it ideal for recurring breaks like the annual Christmas and Easter periods.

Do I need to disconnect the service after a month?

No, The service ends automatically after one month, and the dedicated indial number you were given is deactivated at that point, so there's nothing you need to do.

Which short-term service should I choose?

 That depends on how you'd like your calls handled. Business 24/7 takes a message and sends it to you by email and SMS. Team Answering does the same but routes each message to the right team member. Virtual Receptionist answers your calls and transfers them live to the right person or department. If you're unsure, one of our Account Managers can help you pick the right service for your needs. You can enquire online or call 1300 00 1300.

How do I connect the service to my phone or mobile?

Once your pack is activated, you'll receive a dedicated indial number. You simply divert your existing landline or mobile to that number whenever you'd like our operators to take your calls. You can set the diversion either through your phone carrier or on your handset.

Are your operators based in Australia?

Yes. All our operators and our call centre are located in Australia, so every call is answered locally by trained staff who understand how Australian businesses work.

Is the service available 24/7, including public holidays?

Yes. The short-term service runs 24 hours a day, 7 days a week, right through public holidays. Which is exactly why it's such a popular choice for covering the Christmas break, long weekends, and other holiday periods.

Can I add another call pack if I run out mid-month?

Yes. You can add another call pack at any time. It won't incur a set-up fee, and it tops up your call credits while extending your service by a further month from the date it's activated.

Will my calls be answered in my business name?

Yes. Our operators answer in your personal or company name and follow your custom script, so to your callers the experience feels just like reaching your own receptionist.

Back to Top

Ready to Make Your Business Even More Outstanding?

We'll Help You Create the Perfect Call Answering Solution