Our Casual Receptionist and Short Term Telephone Answering Services are designed to relieve your reception staff, assist during marketing campaigns and unusually busy periods, or take care of the telephone calls during the holidays. And of course, our live operators and the answering service are based in Australia.
Our call centre and operators are based in Australia. The operators are trained locally and understand the needs of Australian businesses.
The service includes a completely customised script to suit your business requirements. Our call centre staff will answer in your business name, just as your own receptionist would.
Choose from a range of services including Business 24/7 live answering and message service; Business Team that caters for multiple team members; and a Virtual Reception service.
The casual receptionist service has been the perfect solution to our company’s temporary call handling needs. Business 1300 have been very professional with our customers and provide us with peace-of-mind that our clients are attended to when we are away. Tina V - Customer Relationship Manager
Choose the answering service that best suits your needs. There are two (2) call packs available for each service. The included calls are valid for 1 calendar month and once set up, the account will stay open as long as there is call activity in any given 12 month period. Additional 1 month call packs can be added at any time and as required during times when the business needs it most.
A professional phone answering service that can be answered in a personal or a company name. Once the call is answered by the operator a message is taken and forwarded via email and SMS.
A professional telephone answering service for business teams. Once the telephone call is answered by the operator a message is taken and forwarded via email and SMS directly to the intended recipient.
The live operator will answer the phone call in either a personal or a company name, identify the required person (or department), and then transfer the call directly to the recipient. If the call is unable to be taken live, the operator will take a message and forward it via email and SMS.
Whether its a business off-site day, a team building exercise or an office party. Routing the office number or business mobiles to the live answering service will ensure everyone gets the most out of the occasion.
Ensure your customers get the attention they deserve by talking to a live operator and not just an answering machine.
Divert your main business number and any mobiles to the live answering service and enjoy the break without losing any potential enquiries.
All our answering services can be integrated with your appointment booking systems. Our operators can answer on behalf of your business and enter bookings directly into your designated system.
No, there is no contract for any of our short term services. However, once the service has been activated, it will remain active for the full 30 days.
Yes. Call credits can be used in any period of time less than 1 calendar month from the date of activation. A lot of our clients use the service for only few days i.e. public holidays, reception staff relief, etc.
The service will stay active for 1 month from date of activation. Once you exhaust the initial call credits, any additional calls will be charged at the applicable rate and billed to your nominated form of payment.
Yes. To extend your service, you can activate a new call pack. The new call pack will not incur a set up fee and will add an additional 1 month to your service. It will also apply further call credits that can be used within that month.
Yes. If you are looking to reactivate your short term service in the future, you are able to do so without any set up fee. This is a great option if you are planning to use the service for holiday periods such as annual Christmas and Easter breaks.
No. The service will automatically terminate after 1 month and the dedicated in-dial number you received will no longer be active.
Our Virtual Phone Number Bundle will ensure your business makes a great first impression every time. The bundle combines a 1300 number with a live phone answering service.
Combine your phone messaging service with a highly memorable 1300 number or 1800 number for a seamless call handling process and outstanding caller experience. Our bundle plan allows you to choose from a range of services and includes call credits in the monthly access.
Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry about our messaging services. Our Business Consultants are here to assist and will answer any questions that you may have in regards to our casual reception services.
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