TELEPHONE ANSWERING SERVICES

Name: TELEPHONE ANSWERING SERVICES
Brand: Business 1300
SKU: TelephoneAnswering
Rating: 4.9 (5 reviews)

Australian Based Live Answering Service. Low Rates from $1 per Day. Tailored Solutions to Suit Your Business Requirements.

A Professional Voice for Your Business

Whether you need a live answering service to handle all phone calls; a support telephone answering service to relieve your reception staff and cater for high volume periods; or require an after-hours or emergency answering service to ensure business continuity; Business 1300 has the right telephone answering solution for your business.

Australian Based Virtual Office

Our operators and call centre are based in Australia. With local knowledge and training, our operators will answer your calls as if they're based at your business premises. They're effectively your employees.

Full Range of Answer Services

With our complete range of live answering services we can cater for almost any business need including the use of your in-house CRM system.

Custom Scripts

The script used by our operators is customised to your business requirements. We answer in your business name and act as your reception staff.

“The telephone answering service provided by Business 1300 has been a great support to our company. We have the peace of mind that our calls will always be handled professionally by a real person and the messages will be delivered to the correct staff member.”
- Warwick R - General Manager

Full Time Reception at A Fraction of The Cost

Our Virtual Receptionist service involves our friendly and professional operators answering calls on behalf of your business. The calls are transferred to the designated team member, just like an in-house receptionist.

Never Miss A Call Again

Our professional Phone Messaging services are used to answer calls on behalf of your business. Once the call is answered, we take a message and forward to you or a designated team member. Phone Messaging is an excellent alternative to standard voicemail.

A Professional Voice for a Fraction of the Cost

Our range of services are a fantastic alternative to traditional reception duties. They provide professional phone answering for a fraction of the cost when compared to employing dedicated reception staff. Gain even more enquiries by diverting your landline or mobile phone after hours. The service will ensure that no call is left unanswered, helping you gain more enquiries for your business.

How Does Live Answering Work?
Key Benefits
Popular Uses

Popular Use of Our Services

Business Reception Line

Use the live answering service to ensure all business calls are handled by a professional receptionist.

Overflow Service

During peak times and exceptionally busy periods.

Holiday Period

During public holidays and other temporary business closures.

Marketing Campaigns

Customise the call handling process and maximise lead generation.

Customer Service and Support Lines

Eliminate the need for an additional resource.

After Hours Support

Ensure that your customers speak to a live operator.

Tailored Answering Solutions

Customise the answering service to suit your business requirements.

Enquire Now

Key Benefits

All Calls Taken Care Of

Our team of live answering operators can handle more calls than an in-house employee ever could. Even the best receptionist can only answer one call at a time. We have a team of operators waiting to take the call.

Don't Lose Business Through Voicemail

Research has shown the majority of callers don't leave a voicemail message. When a sales enquiry isn't answered, customers don't wait for a call back. They move on to the next competitor on the list. With a live answering service, every call is answered by a live operator and enquiry details taken.

100% Flexible

Use the service when you need it. Overflow from your main business number when your staff are unavailable to take the calls. Divert your mobile calls when in a meeting or unavailable.

Focus on Your Business

Peace of mind comes with knowing all your business calls are taken care of in a professional manner. Eliminate the stress of having to juggle calls and get on with business on your terms.

How Does Live Phone Answering Work?

Telephone answering services are simple to set up and can make your call management process even more seamless. Simply use your dedicated in-dial number to forward calls from your mobile, landline or PBX system. Our operators will then answer the call following a custom script and either take a message, take a booking or transfer the call directly as per your instructions.

Customers call your business phone number at any time of the day or week.

The call is routed to one of our Australian based call centres through your unique in-dial number.

Call is answered by one of our trained operators on your behalf, following a custom script.

The operator acts as an extension of your business. They can take a message, transfer the call directly or take online bookings, depending on your business requirements.

Operators instantly send a message with the call details via SMS and email. You can also review previous calls with our weekly call reporting.

Inbound Services Designed for Businesses of All Sizes

Our wide range of live answering services are used by businesses Australia wide. From SOHO and small business operators to large enterprises and public companies.

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If you’d like to learn more about our full range of telephone answering services, start a conversation with one of our expert business consultants on 1300 00 1300 or make an enquiry via email. We’ll be happy to help tailor the right answering service to your business.

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24/7 Telephone Answering

Live Answering Services from $1 per Day, 24 Hours A Day

Business 24/7 is a professional answering service that can be answered in a personal or a company name. Once the phone call is answered by the operator a message is taken and forwarded via email and SMS.

Never Miss A Call Again

SMS and Email Message
Calls Answered in Your Business Name
24/7 Answering from $1 per Day
Short or Long Term

telephone-answering-247-messaging-230520

24/7 Answering

From $1 Per Day

Virtual Receptionist

Virtual Assistant Services from $49 per Month

Business Reception is a telephone answering service where the phone call is transferred to the intended recipient. This type of phone answering service goes beyond taking messages. The live operator will answer the phone call in either a personal or a company name, identify the required person (or department), and then transfer the call directly to the recipient.

Make a Positive First Impression

Multiple Team Members
Calls Transferred or Message Taken
Customised Scripts
Tailored Solutions

Virtual Receptionist

Tailored Solutions

Business Team Answering

Business Team Answering Plans from $39 per Month

Business Team is a professional telephone answering service for business teams. Once the telephone call is answered by the operator a message is taken and forwarded via email and SMS directly to the intended recipient.

It's All About Teamwork

SMS/Email Sent to Designated Team Member
100% Customised Service
Short or Long Term Solutions
Customised Caller Info

Team Answering

From $39 per Month

Virtual Business Bundle

Live Answering plus 1300 Number from $39 per Month

Our Virtual Business Bundle combines a 1300 number with a live telephone answering service. That way you gain all the benefits of a 1300 number while making sure that you never miss a call.

Boost Your Business Image

Cheap Call Rates
Choice of Services
Ultimate Call Management Solution
Call Credits

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Virtual Business Bundle

Ultimate Call Management Solution

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Short Term Phone Answering

Variety of Answer Services to Suit Your Requirements

Our Short Term Live Telephone Answering Services are designed to relieve your reception staff, assist during a marketing campaign or an unusually busy period, or take care of the telephone calls during the holiday season.

Get Some Short Term Help

Full Range of Services
Custom Script
Choice of Message or Transfer
Flexible Call Packs

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Short Term Answering

From $45

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Need Some Help Deciding Which Answering Service is For You?

Our customer service team is happy to help. Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry. Our Business Consultants are experts in live answering services and will answer any questions you may have about the answering services.

FAQs

Live Phone Answering - FAQs

Are the Operators Based in Australia?

Yes. Our operators are all based in Australia.

Does the Service Operate on Public Holidays?

Yes. All of our live answering services operate 24 hours a day, 7 days a week, all year round. This means your service is guaranteed to be working even on holidays like Christmas.

How Do I Connect My Service?

Once your service has been activated and is ready to go, we will send you a landline number also known as a DID (Dedicated Indial Number). Once you have received the landline number, you can then pass this on to your carrier to divert your desired number to the service. Alternatively, simply activate "call forwarding" on your mobile or office phone with your dedicated landline number.

Am I Able to Change My Plan?

Yes. All of our live answering service plans are flexible and are easily changed. If you are finding that your call volume no longer matches your current plan, you can change your plan rate any time at no cost. Rate plan changes occur at the start of the coming month after your request has been lodged.

Can I Change My Scripting Later On?

Yes. Our live answering services can be customised at any time. You can easily update scripting or questions asked at any time by sending a request to our customer care team.

Do I Have to Have a 1300 number to Activate a Live Answering Service?

No. Our live answering services can be activated without a 1300 number.

Never Miss A Call with Live Telephone Answering

See How You Can Make Your Business Even More Outstanding

TELEPHONE ANSWERING SERVICES

Australian Based Live Answering Service. Low Rates from $1 per Day. Tailored Solutions to Suit Your Business Requirements.

A Professional Voice for Your Business

Australian Based Virtual Office

Full Range of Answer Services

Custom Scripts

Full Time Reception at A Fraction of The Cost

Never Miss A Call Again

A Professional Voice for a Fraction of the Cost

Popular Use of Our Services

Business Reception Line

Overflow Service

Holiday Period

Marketing Campaigns

Customer Service and Support Lines

After Hours Support

Tailored Answering Solutions

Enquire Now

Key Benefits

How Does Live Phone Answering Work?

Inbound Services Designed for Businesses of All Sizes

Something Powerful

Tell The Reader More

24/7 Telephone Answering

Live Answering Services from $1 per Day, 24 Hours A Day

Never Miss A Call Again

Virtual Receptionist

Virtual Assistant Services from $49 per Month

Make a Positive First Impression

Business Team Answering

Business Team Answering Plans from $39 per Month

It's All About Teamwork

Virtual Business Bundle

Live Answering plus 1300 Number from $39 per Month

Boost Your Business Image

Tab 2

Short Term Phone Answering

Variety of Answer Services to Suit Your Requirements

Get Some Short Term Help

Tab 2

Need Some Help Deciding Which Answering Service is For You?

Live Phone Answering - FAQs

Are the Operators Based in Australia?

Does the Service Operate on Public Holidays?

How Do I Connect My Service?

Am I Able to Change My Plan?

Can I Change My Scripting Later On?

Do I Have to Have a 1300 number to Activate a Live Answering Service?

Never Miss A Call with Live Telephone Answering

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