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TELEPHONE ANSWERING SERVICES

 

Australian Based Live Answering Service. Low Rates from $1 per Day. Tailored Solutions to Suit Your Business Requirements.

 

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A Professional Voice for Your Business

Whether you need a live answering service to handle all phone calls; a support telephone answering service to relieve your reception staff and cater for high volume periods; or require an after-hours or emergency answering service to ensure business continuity; Business 1300 has the right telephone answering solution for your business.

Australian Based Virtual Office

Our operators and call centre are based in Australia. With local knowledge and training, our operators will answer your calls as if they're based at your business premises. They're effectively your employees.

Full Range of Answer Services

With our complete range of live answering services we can cater for almost any business need including the use of your in-house CRM system.

Custom Scripts

The script used by our operators is customised to your business requirements. We answer in your business name and act as your reception staff.

“The telephone answering service provided by Business 1300 has been a great support to our company. We have the peace of mind that our calls will always be handled professionally by a real person and the messages will be delivered to the correct staff member.”  
- Warwick R - General Manager

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Full Time Reception at A Fraction of The Cost

Our Virtual Receptionist service involves our friendly and professional operators answering calls on behalf of your business. The calls are transferred to the designated team member, just like an in-house receptionist.

 
Listen To A Live Call

Never Miss A Call Again

Our professional Phone Messaging services are used to answer calls on behalf of your business. Once the call is answered, we take a message and forward to you or a designated team member. Phone Messaging is an excellent alternative to standard voicemail.

Listen To A Live Call

A Professional Voice for a Fraction of the Cost

Our range of services are a fantastic alternative to traditional reception duties. They provide professional phone answering for a fraction of the cost when compared to employing dedicated reception staff. Gain even more enquiries by diverting your landline or mobile phone after hours. The service will ensure that no call is left unanswered, helping you gain more enquiries for your business.

Popular Use of Our Services

Business Reception Line

Use the live answering service to ensure all business calls are handled by a professional receptionist.

Overflow Service

During peak times and exceptionally busy periods.

Holiday Period

During public holidays and other temporary business closures.

Marketing Campaigns

Customise the call handling process and maximise lead generation.

Customer Service and Support Lines

Eliminate the need for an additional resource.

After Hours Support

Ensure that your customers speak to a live operator.

Tailored Answering Solutions

Customise the answering service to suit your business requirements.

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Key Benefits

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How Does Live Phone Answering Work?

Telephone answering services are simple to set up and can make your call management process even more seamless. Simply use your dedicated in-dial number to forward calls from your mobile, landline or PBX system. Our operators will then answer the call following a custom script and either take a message, take a booking or transfer the call directly as per your instructions.

Customers call your business phone number at any time of the day or week.

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The call is routed to one of our Australian based call centres through your unique in-dial number.

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Call is answered by one of our trained operators on your behalf, following a custom script.

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The operator acts as an extension of your business. They can take a message, transfer the call directly or take online bookings, depending on your business requirements.

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Operators instantly send a message with the call details via SMS and email. You can also review previous calls with our weekly call reporting.

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Inbound Services Designed for Businesses of All Sizes

Our wide range of live answering services are used by businesses Australia wide. From SOHO and small business operators to large enterprises and public companies.

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If you’d like to learn more about our full range of telephone answering services, start a conversation with one of our expert business consultants on 1300 00 1300 or make an enquiry via email. We’ll be happy to help tailor the right answering service to your business.

24/7 Telephone Answering

Live Answering Services from $1 per Day, 24 Hours A Day

Business 24/7 is a professional answering service that can be answered in a personal or a company name. Once the phone call is answered by the operator a message is taken and forwarded via email and SMS.

Never Miss A Call Again

  • SMS and Email Message
  • Calls Answered in Your Business Name
  • 24/7 Answering from $1 per Day
  • Short or Long Term

 

24/7 Answering
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24/7 Answering
From $1 Per Day

Virtual Receptionist

Virtual Assistant Services from $49 per Month

Business Reception is a telephone answering service where the phone call is transferred to the intended recipient. This type of phone answering service goes beyond taking messages. The live operator will answer the phone call in either a personal or a company name, identify the required person (or department), and then transfer the call directly to the recipient.

Make a Positive First Impression

  • Multiple Team Members
  • Calls Transferred or Message Taken
  • Customised Scripts
  • Tailored Solutions

 

Virtual Receptionist
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Virtual Receptionist
Tailored Solutions

Business Team Answering

Business Team Answering Plans from $39 per Month

Business Team is a professional telephone answering service for business teams. Once the telephone call is answered by the operator a message is taken and forwarded via email and SMS directly to the intended recipient.

It's All About Teamwork

  • SMS/Email Sent to Designated Team Member
  • 100% Customised Service
  • Short or Long Term Solutions
  • Customised Caller Info

 

Team Answering
Make An Enquiry
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Team Answering
From $39 per Month

Virtual Business Bundle

Live Answering plus 1300 Number from $39 per Month

Our Virtual Business Bundle combines a 1300 number with a live telephone answering service. That way you gain all the benefits of a 1300 number while making sure that you never miss a call.

Boost Your Business Image

  • Cheap Call Rates
  • Choice of Services
  • Ultimate Call Management Solution
  • Call Credits

 

Virtual Phone Bundle
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Virtual Business Bundle
Ultimate Call Management Solution

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Short Term Phone Answering

Variety of Answer Services to Suit Your Requirements

Our Short Term Live Telephone Answering Services are designed to relieve your reception staff, assist during a marketing campaign or an unusually busy period, or take care of the telephone calls during the holiday season.

Get Some Short Term Help

  • Full Range of Services
  • Custom Script
  • Choice of Message or Transfer
  • Flexible Call Packs

 

Short Term Answering
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Short Term Answering
From $45

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Need Some Help Deciding Which Answering Service is For You?

Our customer service team is happy to help. Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry. Our Business Consultants are experts in live answering services and will answer any questions you may have about the answering services.

Live Phone Answering - FAQs

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Never Miss A Call with Live Telephone Answering

See How You Can Make Your Business Even More Outstanding

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