SMS and Email Message

Easily read the messages taken by our operators on your mobile or email. You'll receive a message every time they take a call.

Call Answered In Your Business Name

All calls are answered following a customised script. Our call centre staff are trained to handle calls just like your own in-house staff.

24/7 Answering from $1 per Day

Our low-cost plans are designed to suit a variety of business requirements. Our LITE plan provides 20 included calls from as little as $1 per day.

Our services can be used for a variety of purposes with our short term and long term options.

Calls Transferred or Message Taken

Schedule when calls are transferred and when a message is taken based on the time of day or week.

All phone answering scripts used by the operators are fully customised to your business requirements.

Our flexible options are designed to meet almost any business need. Virtual Reception Services can be used in multiple ways, from staff relief to an after-hours emergency line.

SMS/Email Sent to Designated Team Member

Easily send messages directly to the intended recipient or department.

100% Customised Service

Our services are fully tailored to your business requirements.

Short or Long Term Solutions

Business1300 provides both short term and long term periods to deliver you complete flexibility.

Customised Caller Info

All information that is collected is completely customisable. Choose what caller info you would like collected to best suit your business needs.

Business 1300 offers competitive call rates and pricing for all our 1300 and 1800 number plans.

Choose from a range of services including Business 24/7, Virtual Reception and Business Team.

Ultimate Call Management Solution

Use a combination of a 1300 number and live answering service to streamline your call management process.

Our 1300/1800 Bundle Plan has included call credits and includes a range of features and functions.

Full Range of Services

Choose from a range of services including Business 24/7, Team Answering and Virtual Receptionist.

The service includes a completely customised script to suit your business requirements.

Choice of Message or Transfer

Our services provide multiple solutions to suit almost any business need. Choose between a message only service or call transfer service.

Choose a call pack that best suits your call volume. You can also add additional 1-month call packs at any time to extend your short term service.

24/7 Live Telephone Answering Services Australia

Name: TELEPHONE ANSWERING SERVICES
Brand: Business 1300
SKU: TelephoneAnswering
Rating: 4.9 (5 reviews)

A Professional Voice for Your Business

Whether you need a live answering service to handle all phone calls; a support telephone answering service to relieve your reception staff and cater for high volume periods; or require an after-hours or emergency answering service to ensure business continuity; Business 1300 has the right telephone answering solution for your business.

Available Live Call Answering Services

Business 1300 is one of Australia's leading providers of telephone answering services. We provide a complete range of services with a wide range of features.

24/7 Messaging

Business 24/7 is a phone messaging service where our operators take a message and forward it via email and SMS. Ideal for businesses looking to never miss a sales call again.

Team Answering

Team Answering is a professional business answering and telephone message service designed for multiple team members.

Virtual Receptionist

a Virtual Receptionist is ideally suited to businesses requiring an answering solution where calls are transferred directly to the intended recipient.

Australian Based Call Centre

Our operators and call centres are located in Australia. With local knowledge and training, our operators will answer your calls as if they were based at your business premises.

Fully Customised Solutions

The phone answering scripts used by operators are fully customised to your business requirements. You can also customise caller info questions and our operators will collect exactly what you need before sending it via SMS or Email.

Let Us Take Care of Your Bookings or Reservations

All our answering services can be integrated with your online booking systems. Our operators will answer calls on behalf of your business and enter bookings directly into your designated system, so you and your staff can focus on other important duties.

Add FAQs or General Info to Inform Your Callers

Our operators can refer to a general information doc to help inform your callers. They're able to answer any general queries such as your trading hours and what services your business provides before capturing their details and notifying you of their call.

Call Transfer Screening

Just as an in-house receptionist would, you can implement call screening and our operators will only transfer the most important calls. Our call centre staff will collect details for all other enquiries and notify the intended recipient via SMS or Email.

CRM Friendly Reporting

Take advantage of our weekly reports and ease the process of entering data into your CRM database by importing the reporting directly. The weekly reports can also help your business track KPI's like the number of enquiries.

Suitable for Hotlines and After Hours Services

Use our virtual reception service as an emergency call line by transferring urgent calls to your on-call staff. Our call centre staff will take a message for other calls to be handled during business hours.

How Does Live Phone Answering Work?

Telephone answering services are simple to set up and can make your call management process even more seamless. Simply use your dedicated in-dial number to forward calls from your mobile, landline or PBX system. Our operators will then answer the call following a custom script and either take a message, take a booking or transfer the call directly as per your instructions.

Customers Call Your Business

Customers call your business phone number at any time of the day or week.

Your Calls Are Forwarded to the Call Centre

The call is routed to one of our Australian-based call centres through your unique in-dial number.

Our Operators Answer the Call

Call is answered by one of our trained operators on your behalf, following a custom script.

Calls Are Handled Following Your Instructions

The operator acts as an extension of your business. They can take a message, transfer the call directly or take online bookings, depending on your business requirements.

We Notify You via Email and SMS

Operators instantly send a message with the call details via SMS and email. You can also review previous calls with our weekly call reporting.

“The telephone answering service provided by Business 1300 has been a great support to our company. We have the peace of mind that our calls will always be handled professionally by a real person and the messages will be delivered to the correct staff member.”

Warwick R

General Manager

SMS and Email Message: Easily read the messages taken by our operators on your mobile or email. You'll receive a message every time they take a call.
Call Answered In Your Business Name: All calls are answered following a customised script. Our call centre staff are trained to handle calls just like your own in-house staff.
24/7 Answering from $1 per Day: Our low-cost plans are designed to suit a variety of business requirements. Our LITE plan provides 20 included calls from as little as $1 per day.
Short or Long Term: Our services can be used for a variety of purposes with our short term and long term options.

Virtual Assistant Services from $49 per Month

Virtual Receptionist

Business Reception is a telephone answering service where the phone call is transferred to the intended recipient. This type of phone answering service goes beyond taking messages. The live operator will answer the phone call in either a personal or a company name, identify the required person (or department), and then transfer the call directly to the recipient.

Multiple Team Members: Add a team member list to your service to transfer calls directly to the correct department or intended recipient.
Calls Transferred or Message Taken: Schedule when calls are transferred and when a message is taken based on the time of day or week.
Customised Scripts: All phone answering scripts used by the operators are fully customised to your business requirements.
Tailored Solutions: Our flexible options are designed to meet almost any business need. Virtual Reception Services can be used in multiple ways, from staff relief to an after-hours emergency line.

SMS/Email Sent to Designated Team Member: Easily send messages directly to the intended recipient or department.
100% Customised Service: Our services are fully tailored to your business requirements.
Short or Long Term Solutions: Business1300 provides both short term and long term periods to deliver you complete flexibility.
Customised Caller Info: All information that is collected is completely customisable. Choose what caller info you would like collected to best suit your business needs.

Cheap Call Rates: Business 1300 offers competitive call rates and pricing for all our 1300 and 1800 number plans.
Choice of Services: Choose from a range of services including Business 24/7, Virtual Reception and Business Team.
Ultimate Call Management Solution: Use a combination of a 1300 number and live answering service to streamline your call management process.
Call Credits: Our 1300/1800 Bundle Plan has included call credits and includes a range of features and functions.

Full Range of Services: Choose from a range of services including Business 24/7, Team Answering and Virtual Receptionist.
Custom Script: The service includes a completely customised script to suit your business requirements.
Choice of Message or Transfer: Our services provide multiple solutions to suit almost any business need. Choose between a message only service or call transfer service.
Flexible Call Packs: Choose a call pack that best suits your call volume. You can also add additional 1-month call packs at any time to extend your short term service.

Service Features

Custom Scripting and Questions

Take Online Bookings

Operates 24/7

Multiple Team Members

Call Transferring

Team Answering

Business Team Plans

Business 24/7

Business 24/7 Plans

Virtual Receptionist

Virtual Reception Plans

Live Phone Answering - FAQs

Yes. Our operators are all based in Australia.

Yes. All of our live answering services operate 24 hours a day, 7 days a week, all year round. This means your service is guaranteed to be working even on holidays like Christmas.

Once your service has been activated and is ready to go, we will send you a landline number also known as a DID (Dedicated Indial Number). Once you have received the landline number, you can then pass this on to your carrier to divert your desired number to the service. Alternatively, simply activate "call forwarding" on your mobile or office phone with your dedicated landline number.

Yes. All of our live answering service plans are flexible and are easily changed. If you are finding that your call volume no longer matches your current plan, you can change your plan rate any time at no cost. Rate plan changes occur at the start of the coming month after your request has been lodged.

Yes. Our live answering services can be customised at any time. You can easily update scripting or questions asked at any time by sending a request to our customer care team.

No. Our live answering services can be activated without a 1300 number.

Are Call Answering Services Suitable for Small Businesses?

Phone Answering is an excellent solution for businesses of all sizes. Because they're so versatile in how you can use them, they're a great addition to any call management process. We also provide a range of cost-effective plans to suit different call volumes.

TELEPHONE ANSWERING SERVICES

Listen to A Live Call Recording

A Professional Voice for Your Business

Available Live Call Answering Services

24/7 Messaging

Team Answering

Virtual Receptionist

7 Day Free Cancellation

Phone Answering Features and Functions

Australian Based Call Centre

Fully Customised Solutions

Let Us Take Care of Your Bookings or Reservations

Add FAQs or General Info to Inform Your Callers

Call Transfer Screening

CRM Friendly Reporting

Suitable for Hotlines and After Hours Services

How Does Live Phone Answering Work?

Customers Call Your Business

Your Calls Are Forwarded to the Call Centre

Our Operators Answer the Call

Calls Are Handled Following Your Instructions

We Notify You via Email and SMS

Call Answering Services Designed for Businesses of All Sizes

24/7 Telephone Answering

Never Miss A Call Again

Virtual Receptionist

Make a Positive First Impression

Business Team Answering

It's All About Teamwork

Virtual Business Bundle

Boost Your Business Image

Short Term Phone Answering

Get Some Short Term Help

What is the Difference Between Business 24/7, Team Answering and Virtual Receptionist?

Need Some Help Deciding Which Answering Service is For You?

Live Phone Answering - FAQs

Are Call Answering Services Suitable for Small Businesses?

Never Miss A Call with Live Telephone Answering

COMPANY INFO

Business1300 Pty Ltd