---
title: 24/7 Live Telephone Answering Services Australia | Call Answering Services
description: Full range of live telephone answering services from $1 per day. A professional voice for your business. Australian based phone answering service.
image: https://www.business1300.com.au/hubfs/B1300%20Website/LA_Main/business1300-live-answering-hero-130122.jpg
---
[](https://www.business1300.com.au)
[](https://www.business1300.com.au)
- Services
### Products and Services
**[Inbound Numbers](https://www.business1300.com.au/13-numbers-1300-numbers-1800-numbers-australia)**
[1300 Numbers](https://www.business1300.com.au/1300-numbers)
[1800 Numbers](https://www.business1300.com.au/1800-numbers)
[13 Numbers](https://www.business1300.com.au/13-numbers)
[Smart Numbers](https://www.business1300.com.au/smart-numbers)
[Local Numbers](https://www.business1300.com.au/local-inbound-numbers)
[Global Numbers](https://www.business1300.com.au/international-toll-free-numbers)
[Postcode Prompting](https://www.business1300.com.au/postcode-prompter)
[Inbound Call Tracking](https://www.business1300.com.au/phone-call-tracking)
[AI Call Intelligence](https://www.business1300.com.au/ai-call-sentiments)
**[Phone Answering](https://www.business1300.com.au/telephone-answering-services)**
[24/7 Answering](https://www.business1300.com.au/call-answering-messaging-services)
[Team Answering](https://www.business1300.com.au/business-answering-service-telephone-message-service)
[Virtual Receptionist](https://www.business1300.com.au/virtual-receptionist)
[Short Term Answering](https://www.business1300.com.au/casual-receptionist-short-term-telephone-answering-service)
[1300 Answering Bundle](https://www.business1300.com.au/virtual-phone-numbers)
[Virtual Assistant](https://www.business1300.com.au/virtual-assistant-australia)
[On Call Escalation](https://www.business1300.com.au/on-call-escalation-management)
**[Virtual Offices](https://www.business1300.com.au/virtual-office-business-address)**
[Melbourne](https://www.business1300.com.au/virtual-office-melbourne)
[Sydney](https://www.business1300.com.au/virtual-office-sydney)
[Brisbane](https://www.business1300.com.au/virtual-office-brisbane)
[Adelaide](https://www.business1300.com.au/virtual-office-adelaide)
**Business Phones**
[SoftPhone PBX](https://www.business1300.com.au/ucom-softphone)
[Virtual Fax](https://www.business1300.com.au/virtual-fax)
**Business Services**
[SMS Messaging Service](https://www.business1300.com.au/sms-marketing-australia)
[Professional Voice Recordings](https://www.business1300.com.au/on-hold-phone-messages)
---
Get in touch with our team on **1300 00 1300** and we'll help you create the perfect solution for your business.
- Resources
### Useful Resources
[Policies and Legal](https://www.business1300.com.au/policies-legal)
[Customer Reviews](https://www.business1300.com.au/testimonials)
[Useful Information](https://www.business1300.com.au/business-inbound-services-resources)
[Number Portal User Guide](https://www.business1300.com.au/number-portal-knowledge-base)
[SMS User Guide](https://www.business1300.com.au/sms-marketing-faq)
Partner Program
[](https://www.business1300.com.au/ucom-softphone)
- [MyAccount](https://www.business1300.com.au/my-account)
- [About Us](https://www.business1300.com.au/about-us)
- Ph: 1300 00 1300
More results
[Contact Us](https://www.business1300.com.au/contact-us)
[Contact Us](https://www.business1300.com.au/contact-us)
[Contact Us](https://www.business1300.com.au/contact-us)
- Services
- [Inbound Numbers](https://www.business1300.com.au/13-numbers-1300-numbers-1800-numbers-australia)
- [1300 Numbers](https://www.business1300.com.au/1300-numbers)
- [1800 Numbers](https://www.business1300.com.au/1800-numbers)
- [13 Numbers](https://www.business1300.com.au/13-numbers)
- [Smart Numbers](https://www.business1300.com.au/smart-numbers)
- [Local Numbers](https://www.business1300.com.au/local-inbound-numbers)
- [Global Numbers](https://www.business1300.com.au/international-toll-free-numbers)
- [Postcode Prompting](https://www.business1300.com.au/postcode-prompter)
- [Inbound Call Tracking](https://www.business1300.com.au/phone-call-tracking)
- [AI Call Intelligence](https://www.business1300.com.au/ai-call-sentiments)
- [Phone Answering](https://www.business1300.com.au/telephone-answering-services)
- [24/7 Answering](https://www.business1300.com.au/call-answering-messaging-services)
- [Team Answering](https://www.business1300.com.au/business-answering-service-telephone-message-service)
- [Virtual Receptionist](https://www.business1300.com.au/virtual-receptionist)
- [Short Term Answering](https://www.business1300.com.au/casual-receptionist-short-term-telephone-answering-service)
- [1300 Answering Bundle](https://www.business1300.com.au/virtual-phone-numbers)
- [Virtual Assistant](https://www.business1300.com.au/virtual-assistant-australia)
- [On Call Escalation](https://www.business1300.com.au/on-call-escalation-management)
- [Virtual Offices](https://www.business1300.com.au/virtual-office-business-address)
- [Melbourne](https://www.business1300.com.au/virtual-office-melbourne)
- [Sydney](https://www.business1300.com.au/virtual-office-sydney)
- [Brisbane](https://www.business1300.com.au/virtual-office-brisbane)
- [Adelaide](https://www.business1300.com.au/virtual-office-adelaide)
- Business Phones
- [UCOM GO SoftPhone PBX](https://www.business1300.com.au/ucom-softphone)
- [Virtual Fax](https://www.business1300.com.au/virtual-fax)
- Business Services
- [SMS Messaging Service](https://www.business1300.com.au/sms-marketing-australia)
- [Professional Voice Recordings](https://www.business1300.com.au/on-hold-phone-messages)
- Resources
- [Policies and Legal](https://www.business1300.com.au/policies-legal)
- [Useful Information](https://www.business1300.com.au/business-inbound-services-resources)
- [SMS User Guide](https://www.business1300.com.au/sms-marketing-faq)
- [Customer Reviews](https://www.business1300.com.au/testimonials)
- [Number Portal User Guide](https://www.business1300.com.au/number-portal-knowledge-base)
- [Partner Program](https://www.businessco.com.au/partner-program)
- [MyAccount](https://www.business1300.com.au/my-account)
- [About Us](https://www.business1300.com.au/about-us)
- Ph: 1300 00 1300
[Contact Us](https://www.business1300.com.au/contact-us)
# **Telephone Answering Services**
Tailored answering solutions for every business, big or small, from an Australian-based call centre.
[Enquire Now ](https://www.business1300.com.au/enquire-now)
## A Professional Voice for Your Business
Whether you need a live answering service to **handle every call**, a support service to **ease the load on your reception team** during busy periods, or **after-hours and emergency cover** to keep your business running, B1300 has the right telephone answering solution for you. And its proudly **delivered by our Australian-based team**.
### Listen to a Live Call Recording
Your browser does not support the audio element.
Our operators answer every call as if they were sitting in your office, giving callers a seamless experience. And because our service is fully customised, we can adapt to almost any business need.
24/7 Answering Team Answering Virtual Receptionist Virtual Assistant On Call Escalation
## 24/7 Answering
From Only $1 per Day
Business 24/7 is a professional answering service answered in your personal or company name. Our operator takes a message on every call and sends it to you via email and/or SMS.
What's Included:
Message
Taking
Messages Sent to
1 Contact
[Business 24/7 ](https://www.business1300.com.au/call-answering-messaging-services)
## Team Answering
Answering for Business Teams from $36 per Month
Business Team is a professional telephone answering service for teams. Our operator answers each call, takes a message, and sends it straight to the designated team member via email and/or SMS.
What's Included:
Message
Taking
Messages Sent to
Multiple Contacts
[Team Answering ](https://www.business1300.com.au/business-answering-service-telephone-message-service)
## Virtual Receptionist
Virtual Reception Service from $48 per Month
A Virtual Receptionist does more than take messages, it connects your callers straight to the right person. Our live operator answers in your personal or company name, finds out who or which department the caller needs, then transfers the call.
What's Included:
Message
Taking
Call
Transfer
Call
Screening
[Virtual Reception ](https://www.business1300.com.au/virtual-receptionist)
## Virtual Assistant
Virtual Assistant Services from $33 per Month
A Virtual Assistant combines professional call answering with appointment booking, all in your personal or company name. Our operators answer each call and either take a message or schedule appointments straight into your designated system.
What's Included:
Message
Taking
Appointment
Booking
FAQs
[Virtual Assistant ](https://www.business1300.com.au/virtual-assistant-australia)
## On Call Escalation
Escalation Services from $60 per Month
When a call can't wait, On-Call Escalation makes sure it reaches someone. Our highly trained operators answer on behalf of your business, gather all the necessary details, then call your team members one after another until the call connects. It's the ideal solution for urgent enquiries, critical services, and businesses with on-call rosters.
What's Included:
Message
Taking
Call
Screening
Outbound Calls
to On-Call Staff
[On-Call Escalation ](https://www.business1300.com.au/on-call-escalation-management)
## How Does Live Phone Answering Work?
Setting up a telephone answering service is simple. Forward calls from your mobile, landline, or PBX system to your dedicated in-dial number, and our Australian-based operators handle the rest. Following your custom script, they'll take a message, make a booking, or transfer the call directly, exactly as you've instructed.
## Phone Answering Features and Functions
Our Live Answering Services come with a range of features designed to enhance the caller experience and match the quality of service an in-house receptionist would deliver. Use them individually or in combination to suit your business requirements.
#### **Australian Based Call Centre**
All our operators and call centres are located right here in Australia. Backed by local knowledge and training, they answer your calls as though they were working from your own premises.
#### **Fully Customised Solutions**
Every script our operators use is built around your business requirements. You choose the questions we ask each caller, and our operators gather precisely what you need before forwarding it via SMS or email.
#### **Let Us Take Care of Your Bookings or Reservations**
Every answering service we offer can connect with your online booking system. Our operators can take calls on your behalf and log bookings directly into your designated system, so you and your team can stay focused on the work that matters.
#### **Add FAQs or General Info to Inform Your Callers**
Using a general information document you provide, our operators can answer everyday questions such as your trading hours or what your business does. Once they've helped the caller, they take their details and pass the message on to you.
#### **Call Transfer Screening**
Call screening puts you in control of which calls get through. Our operators transfer only your most important calls, just as an in-house receptionist would, and for everything else they collect the details and notify the right person by SMS or email.
#### **Operating 24/7 365 Days per Year **
Your business never stops, and neither do we. Our answering services operate around the clock, every single day of the year including weekends and public holidays. Perfect for AH Support and Hotlines.
[Enquire Now](https://www.business1300.com.au/enquire-now)
Service Features
Custom Scripting and Questions
Take Online Bookings
Operates 24/7
Multiple Team Members
Call Transferring
Team Answering
Custom Scripting and Questions
Take Online Bookings
Operates 24/7
Multiple Team Members
Call Transferring
[Business Team Plans](https://www.business1300.com.au/business-answering-service-telephone-message-service)
Business 24/7
Custom Scripting and Questions
Take Online Bookings
Operates 24/7
Multiple Team Members
Call Transferring
[Business 24/7 Plans](https://www.business1300.com.au/call-answering-messaging-services)
Virtual Receptionist
Custom Scripting and Questions
Take Online Bookings
Operates 24/7
Multiple Team Members
Call Transferring
[Virtual Reception Plans](https://www.business1300.com.au/virtual-receptionist)
### Not Sure Which Answering Service You Need?
That's what our team is here for. Call us on **1300 00 1300** or [enquire online](https://www.business1300.com.au/phone-answering-enquiry), and one of our Business Consultants will talk you through the options and help you find the answering service that best fits your business.
## Phone Answering Services - FAQs
Are your operators based in Australia?
Yes. All our operators work from call centres located here in Australia, so your callers always speak with a local.
Does the service operate on weekends and public holidays?
Yes. Our live answering services operate 24 hours a day, 7 days a week, 365 days a year. Your calls are covered every day of the year, including Christmas and other public holidays.
What type of businesses are live answering services suited to?
Live answering services suit businesses of almost every type and size. From sole traders and tradespeople to medical practices, law firms, real estate agencies, e-commerce stores, and large corporate teams, any business that relies on phone contact can benefit. They're especially valuable for businesses that can't always get to the phone, experience busy periods, operate after hours, or want to present a professional, always-available front to their callers.
What information do your operators collect from callers?
That's entirely up to you. We build your script around the exact details you want captured such as name, contact number, reason for calling, or any custom questions. We'll then forward everything to you by SMS, email, or both.
Can you take bookings or enter appointments into my system?
Yes. Our answering services can integrate with online booking systems, so our operators can schedule appointments and enter bookings directly into your designated platform.
How are messages sent to me?
Messages are forwarded via email, SMS, or both, depending on your preference. For team-based plans, messages can be routed to the relevant team member, and urgent calls can be transferred or escalated per your instructions.
Do I need a 1300 number to use a live answering service?
No. A 1300 number isn't required. You can activate a live answering service on its own and forward calls from any mobile, landline, or PBX system.
How much does a live answering service cost?
Plans start from just $1 per day, with pricing tiered to match different call volumes. One of our Account Managers can recommend the most cost-effective plan for your expected usage.
Is there a lock-in contract?
Our plans are flexible with no long lock-in contracts, so you can cancel or move plans as your needs change.
How quickly can my service be set up?
Setup is straightforward and usually completed within a business day once we have your details and script requirements. Our team will guide you through each step so your service is ready to take calls with minimum delay.
How do I start using my service?
Once your service is activated, we'll issue you a landline number known as a DID (Direct Indial Number). You then either ask your carrier to divert your existing number to this DID, or simply switch on call forwarding on your mobile or office phone and point it to the DID.
Can I change my plan later?
Yes. Every plan is flexible. If your call volumes change, you can move to a plan that suits at no cost. Plan changes take effect from the start of the following month once you've lodged your request.
Can I update my script after setup?
Absolutely. Your scripts and caller questions can be changed at any time for a once-off admin fee. Just send a request to our Customer Care Team at care@business1300.com.au and we'll update them for you.
What happens if I get a high volume of calls?
Our services are designed to handle busy periods and overflow, so callers aren't left waiting. You can use the answering service as your primary line or as support to relieve your in-house reception team during peak times.
[Back to Top](https://www.business1300.com.au/telephone-answering-services#top)
### **Ready to Make Your Business Even More Outstanding?**
#### We'll Help You Create the Perfect Answering Solution
[Enquire Now ](https://www.business1300.com.au/enquire-now)
[](https://www.business1300.com.au/)
Dedicated to making your business even more outstanding.
**Head Office**
Level 2, 2-6 Glenferrie Rd, Malvern VIC 3144
Ph: **1300 00 1300**
Services
- [13-1300-1800 Numbers](https://www.business1300.com.au/13-numbers-1300-numbers-1800-numbers-australia)
- [Local Numbers](https://www.business1300.com.au/local-inbound-numbers)
- [Global Numbers](https://www.business1300.com.au/international-toll-free-numbers)
- [Phone Answering](https://www.business1300.com.au/telephone-answering-services)
- [Virtual Offices](https://www.business1300.com.au/virtual-office-business-address)
- [Pro Voice Recordings](https://www.business1300.com.au/on-hold-phone-messages)
- [SoftPhone PBX](https://www.business1300.com.au/ucom-softphone)
- [Virtual Fax](https://www.business1300.com.au/virtual-fax)
- [Business SMS](https://www.business1300.com.au/sms-marketing-australia)
- [Call Tracking](https://www.business1300.com.au/phone-call-tracking)
- [AI Call Intelligence](https://www.business1300.com.au/ai-call-sentiments)
Info Links
- [My Account](https://www.business1300.com.au/my-account)
- [About Us](https://www.business1300.com.au/about-us)
- [Customer Reviews](https://www.business1300.com.au/testimonials)
- [Resources](https://www.business1300.com.au/business-inbound-services-resources)
- [Number Portal Guide](https://www.business1300.com.au/number-portal-knowledge-base)
- [SMS User Guide](https://www.business1300.com.au/sms-marketing-faq)
- [Become a Partner](https://www.businessco.com.au/partner-program)
Our Brands
- [B1300](https://www.business1300.com.au)
- [UCOM](https://www.ucom.com.au/)
- [UCOM Shop](https://www.ucom.shop/)
- [BusinessCo](https://www.businessco.com.au/)
Legal
- [Website Terms and Conditions](https://www.business1300.com.au/website-terms)
- [Privacy Policy Statement](https://www.business1300.com.au/privacy-policy-statement)
- [Policies and Legal](https://www.business1300.com.au/policies-legal)
Copyright © 2026 BusinessCo Group. All Rights Reserved.
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