TELEPHONE ANSWERING SERVICES

Why Use a Telephone Answering Service?

• Business Reception Line - use the live answering service to ensure all business calls are handled by a professional receptionist.
• Overflow Service - during peak times and exceptionally busy periods.
• Holiday Period - during public holidays and other temporary business closures.
• Marketing Campaigns -  customise the call handling process and maximise lead generation.
• Customer Service and Support Lines - eliminate the need for an additional resource.
• After Hours Support - ensure that your customers speak to a live operator.
• Tailored Answering Solutions - customise the answering service to suit your business requirements.

Key Benefits

All Calls Taken Care Of

Our team of live answering operators can handle more calls than an in-house employee ever could. Even the best receptionist can only answer one call at a time. We have a team of operators waiting to take the call.

Don't Lose Business Through Voicemail

Research has shown the majority of callers don't leave a voicemail message. When a sales enquiry isn't answered, customers don't wait for a call back. They move on to the next competitor on the list. With a live answering service, every call is answered by a live operator and enquiry details taken.

100% Flexible

Use the service when you need it. Overflow from your main business number when your staff are unavailable to take the calls. Divert your mobile calls when in a meeting or unavailable.

Focus on Your Business

Peace of mind comes with knowing all your business calls are taken care of in a professional manner. Eliminate the stress of having to juggle calls and get on with business on your terms.

Quick Guide to Live Answering Services

Are the Operators Based in Australia?

Yes. Our operators are all based in Australia.

Does the Service Operate on Public Holidays?

Yes. All of our live answering services operate 24 hours a day, 7 days a week, all year round. This means your service is guaranteed to be working even on holidays like Christmas.

How Do I Connect My Service?

Once your service has been activated and is ready to go, we will send you a landline number also known as a DID (Dedicated Indial Number). Once you have received the landline number, you can then pass this on to your carrier to divert your desired number to the service. Alternatively, simply activate "call forwarding" on your mobile or office phone with your dedicated landline number.

Am I Able to Change My Plan?

Yes. All of our live answering service plans are flexible and are easily changed. If you are finding that your call volume no longer matches your current plan, you can change your plan rate any time at no cost. Rate plan changes occur at the start of the coming month after your request has been lodged.

Can I Change My Scripting Later On?

Yes. Our live answering services can be customised at any time. You can easily update scripting or questions asked at any time by sending a request to our customer care team.

Do I Have to Have a 1300 number to Activate a Live Answering Service?

No. Our live answering services can be activated without a 1300 number.