TELEPHONE ANSWERING SERVICES
A Professional Voice for Your Business
Whether you need a live answering service to handle all phone calls; a support telephone answering service to relieve your reception staff and cater for high volume periods; or require an after-hours or emergency answering service to ensure business continuity; Business 1300 has the right telephone answering solution for your business.
Available Live Call Answering Services
Business 1300 is one of Australia's leading providers of telephone answering services. We provide a complete range of services with a wide range of features.
Phone Answering Features and Functions
Our Live Answering Services provide unique features and functions that are designed to enhance caller experience and mimic the same quality of service that an in-house receptionist would provide. Use one or a combination of service features to suit your business requirements.
Australian Based Call Centre
Our operators and call centres are located in Australia. With local knowledge and training, our operators will answer your calls as if they were based at your business premises.
Fully Customised Solutions
The phone answering scripts used by operators are fully customised to your business requirements. You can also customise caller info questions and our operators will collect exactly what you need before sending it via SMS or Email.
Let Us Take Care of Your Bookings or Reservations
All our answering services can be integrated with your online booking systems. Our operators will answer calls on behalf of your business and enter bookings directly into your designated system, so you and your staff can focus on other important duties.
Add FAQs or General Info to Inform Your Callers
Our operators can refer to a general information doc to help inform your callers. They're able to answer any general queries such as your trading hours and what services your business provides before capturing their details and notifying you of their call.
Call Transfer Screening
Just as an in-house receptionist would, you can implement call screening and our operators will only transfer the most important calls. Our call centre staff will collect details for all other enquiries and notify the intended recipient via SMS or Email.
CRM Friendly Reporting
Take advantage of our weekly reports and ease the process of entering data into your CRM database by importing the reporting directly. The weekly reports can also help your business track KPI's like the number of enquiries.
Suitable for Hotlines and After Hours Services
Use our virtual reception service as an emergency call line by transferring urgent calls to your on-call staff. Our call centre staff will take a message for other calls to be handled during business hours.
How Does Live Phone Answering Work?
Telephone answering services are simple to set up and can make your call management process even more seamless. Simply use your dedicated in-dial number to forward calls from your mobile, landline or PBX system. Our operators will then answer the call following a custom script and either take a message, take a booking or transfer the call directly as per your instructions.
Customers Call Your Business
Customers call your business phone number at any time of the day or week.
Your Calls Are Forwarded to the Call Centre
The call is routed to one of our Australian-based call centres through your unique in-dial number.
Our Operators Answer the Call
Call is answered by one of our trained operators on your behalf, following a custom script.
Calls Are Handled Following Your Instructions
The operator acts as an extension of your business. They can take a message, transfer the call directly or take online bookings, depending on your business requirements.
We Notify You via Email and SMS
Operators instantly send a message with the call details via SMS and email. You can also review previous calls with our weekly call reporting.
Call Answering Services Designed for Businesses of All Sizes
Our wide range of live answering services are used by businesses Australia wide. From SOHO and small business operators to large enterprises and public companies.
If you’d like to learn more about our full range of telephone answering services, start a conversation with one of our expert business consultants on 1300 00 1300 or make an enquiry via email. We’ll be happy to help tailor the right answering service to your business.
24/7 Telephone Answering
Business 24/7 is a professional answering service that can be answered in a personal or a company name. Once the phone call is answered by the operator a message is taken and forwarded via email and SMS.
Never Miss A Call Again
- SMS and Email Message
Easily read the messages taken by our operators on your mobile or email. You'll receive a message every time they take a call.
- Call Answered In Your Business Name
All calls are answered following a customised script. Our call centre staff are trained to handle calls just like your own in-house staff.
- 24/7 Answering from $1 per Day
Our low-cost plans are designed to suit a variety of business requirements. Our LITE plan provides 20 included calls from as little as $1 per day.
- Short or Long Term
Our services can be used for a variety of purposes with our short term and long term options.
Business Reception is a telephone answering service where the phone call is transferred to the intended recipient. This type of phone answering service goes beyond taking messages. The live operator will answer the phone call in either a personal or a company name, identify the required person (or department), and then transfer the call directly to the recipient.
Make a Positive First Impression
- Multiple Team Members
Add a team member list to your service to transfer calls directly to the correct department or intended recipient.
- Calls Transferred or Message Taken
Schedule when calls are transferred and when a message is taken based on the time of day or week.
- Customised Scripts
All phone answering scripts used by the operators are fully customised to your business requirements.
- Tailored Solutions
Our flexible options are designed to meet almost any business need. Virtual Reception Services can be used in multiple ways, from staff relief to an after-hours emergency line.
Business Team Answering
Business Team is a professional telephone answering service for business teams. Once the telephone call is answered by the operator a message is taken and forwarded via email and SMS directly to the intended recipient.
It's All About Teamwork
- SMS/Email Sent to Designated Team Member
Easily send messages directly to the intended recipient or department.
- 100% Customised Service
Our services are fully tailored to your business requirements.
- Short or Long Term Solutions
Business1300 provides both short term and long term periods to deliver you complete flexibility.
- Customised Caller Info
All information that is collected is completely customisable. Choose what caller info you would like collected to best suit your business needs.
Virtual Business Bundle
Our Virtual Business Bundle combines a 1300 number with a live telephone answering service. That way you gain all the benefits of a 1300 number while making sure that you never miss a call.
Boost Your Business Image
- Cheap Call Rates
Business 1300 offers competitive call rates and pricing for all our 1300 and 1800 number plans.
- Choice of Services
Choose from a range of services including Business 24/7, Virtual Reception and Business Team.
- Ultimate Call Management Solution
Use a combination of a 1300 number and live answering service to streamline your call management process.
- Call Credits
Our 1300/1800 Bundle Plan has included call credits and includes a range of features and functions.
Short Term Phone Answering
Our Short Term Live Telephone Answering Services are designed to relieve your reception staff, assist during a marketing campaign or an unusually busy period, or take care of the telephone calls during the holiday season.
Get Some Short Term Help
- Full Range of Services
Choose from a range of services including Business 24/7, Team Answering and Virtual Receptionist.
- Custom Script
The service includes a completely customised script to suit your business requirements.
- Choice of Message or Transfer
Our services provide multiple solutions to suit almost any business need. Choose between a message only service or call transfer service.
- Flexible Call Packs
Choose a call pack that best suits your call volume. You can also add additional 1-month call packs at any time to extend your short term service.
What is the Difference Between Business 24/7, Team Answering and Virtual Receptionist?
Need Some Help Deciding Which Answering Service is For You?
Our customer service team is happy to help. Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry. Our Business Consultants are experts in live answering services and will answer any questions you may have about the answering services.
Live Phone Answering - FAQs
Yes. Our operators are all based in Australia.
Yes. All of our live answering services operate 24 hours a day, 7 days a week, all year round. This means your service is guaranteed to be working even on holidays like Christmas.
Once your service has been activated and is ready to go, we will send you a landline number also known as a DID (Dedicated Indial Number). Once you have received the landline number, you can then pass this on to your carrier to divert your desired number to the service. Alternatively, simply activate "call forwarding" on your mobile or office phone with your dedicated landline number.
Yes. All of our live answering service plans are flexible and are easily changed. If you are finding that your call volume no longer matches your current plan, you can change your plan rate any time at no cost. Rate plan changes occur at the start of the coming month after your request has been lodged.
Yes. Our live answering services can be customised at any time. You can easily update scripting or questions asked at any time by sending a request to our customer care team.
No. Our live answering services can be activated without a 1300 number.
Are Call Answering Services Suitable for Small Businesses?
Phone Answering is an excellent solution for businesses of all sizes. Because they're so versatile in how you can use them, they're a great addition to any call management process. We also provide a range of cost-effective plans to suit different call volumes.