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Whether you need a live answering service to handle all phone calls; a support telephone answering service to relieve your reception staff and cater for high volume periods; or require an after-hours or emergency answering service to ensure business continuity; Business 1300 has the right telephone answering solution for your business.
Our operators and call centre are based in Australia. With local knowledge and training, our operators will answer your calls as if they're based at your business premises. They're effectively your employees.
The script used by our operators is customised to your business requirements. We answer in your business name and act as your reception staff.
“The telephone answering service provided by Business 1300 has been a great support to our company. We have the peace of mind that our calls will always be handled professionally by a real person and the messages will be delivered to the correct staff member.”
- Warwick R - General Manager
Our range of services are a fantastic alternative to traditional reception duties. They provide professional phone answering for a fraction of the cost when compared to employing dedicated reception staff. Gain even more enquiries by diverting your landline or mobile phone after hours. The service will ensure that no call is left unanswered, helping you gain more enquiries for your business.
Use the live answering service to ensure all business calls are handled by a professional receptionist.
During peak times and exceptionally busy periods.
During public holidays and other temporary business closures.
Customise the call handling process and maximise lead generation.
Eliminate the need for an additional resource.
Ensure that your customers speak to a live operator.
Customise the answering service to suit your business requirements.
Our team of live answering operators can handle more calls than an in-house employee ever could. Even the best receptionist can only answer one call at a time. We have a team of operators waiting to take the call.
Research has shown the majority of callers don't leave a voicemail message. When a sales enquiry isn't answered, customers don't wait for a call back. They move on to the next competitor on the list. With a live answering service, every call is answered by a live operator and enquiry details taken.
Use the service when you need it. Overflow from your main business number when your staff are unavailable to take the calls. Divert your mobile calls when in a meeting or unavailable.
Peace of mind comes with knowing all your business calls are taken care of in a professional manner. Eliminate the stress of having to juggle calls and get on with business on your terms.
Telephone answering services are simple to set up and can make your call management process even more seamless. Simply use your dedicated in-dial number to forward calls from your mobile, landline or PBX system. Our operators will then answer the call following a custom script and either take a message, take a booking or transfer the call directly as per your instructions.
Customers call your business phone number at any time of the day or week.
The call is routed to one of our Australian based call centres through your unique in-dial number.
Call is answered by one of our trained operators on your behalf, following a custom script.
The operator acts as an extension of your business. They can take a message, transfer the call directly or take online bookings, depending on your business requirements.
Operators instantly send a message with the call details via SMS and email. You can also review previous calls with our weekly call reporting.
Our wide range of live answering services are used by businesses Australia wide. From SOHO and small business operators to large enterprises and public companies.
If you’d like to learn more about our full range of telephone answering services, start a conversation with one of our expert business consultants on 1300 00 1300 or make an enquiry via email. We’ll be happy to help tailor the right answering service to your business.
Business 1300 is one of Australia's leading providers of telephone answering services. We provide a complete range of services with a wide range of features
Business 24/7 is a professional answering service that can be answered in a personal or a company name. Once the phone call is answered by the operator a message is taken and forwarded via email and SMS.
Easily read the messages taken by our operators on your mobile or email. You'll receive a message every time they take a call.
All calls are answered following a customised script. Our call centre staff are trained to handle calls just like your own in-house staff.
Our low-cost plans are designed to suit a variety of business requirements. Our LITE plan provides 20 included calls from as little as $1 per day.
Our services can be used for a variety of purposes with our short term and long term options.
Business Reception is a telephone answering service where the phone call is transferred to the intended recipient. This type of phone answering service goes beyond taking messages. The live operator will answer the phone call in either a personal or a company name, identify the required person (or department), and then transfer the call directly to the recipient.
Add a team member list to your service to transfer calls directly to the correct department or intended recipient.
Schedule when calls are transferred and when a message is taken based on the time of day or week.
All phone answering scripts used by the operators are fully customised to your business requirements.
Our flexible options are designed to meet almost any business need. Virtual Reception Services can be used in multiple ways, from staff relief to an after-hours emergency line.
Business Team is a professional telephone answering service for business teams. Once the telephone call is answered by the operator a message is taken and forwarded via email and SMS directly to the intended recipient.
Easily send messages directly to the intended recipient or department.
Our services are fully tailored to your business requirements.
Business1300 provides both short term and long term periods to deliver you complete flexibility.
All information that is collected is completely customisable. Choose what caller info you would like collected to best suit your business needs.
Our Virtual Business Bundle combines a 1300 number with a live telephone answering service. That way you gain all the benefits of a 1300 number while making sure that you never miss a call.
Business 1300 offers competitive call rates and pricing for all our 1300 and 1800 number plans.
Choose from a range of services including Business 24/7, Virtual Reception and Business Team.
Use a combination of a 1300 number and live answering service to streamline your call management process.
Our 1300/1800 Bundle Plan includes 100% call credits and includes a range of features and functions.
Our Short Term Live Telephone Answering Services are designed to relieve your reception staff, assist during a marketing campaign or an unusually busy period, or take care of the telephone calls during the holiday season.
Choose from a range of services including Business 24/7, Team Answering and Virtual Receptionist.
The service includes a completely customised script to suit your business requirements.
Our services provide multiple solutions to suit almost any business need. Choose between a message only service or call transfer service.
Choose a call pack that best suits your call volume. You can also add additional 1-month call packs at any time to extend your short term service.
Our customer service team is happy to help. Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry. Our Business Consultants are experts in live answering services and will answer any questions you may have about the answering services.
Yes. Our operators are all based in Australia.
Yes. All of our live answering services operate 24 hours a day, 7 days a week, all year round. This means your service is guaranteed to be working even on holidays like Christmas.
Once your service has been activated and is ready to go, we will send you a landline number also known as a DID (Dedicated Indial Number). Once you have received the landline number, you can then pass this on to your carrier to divert your desired number to the service. Alternatively, simply activate "call forwarding" on your mobile or office phone with your dedicated landline number.
Yes. All of our live answering service plans are flexible and are easily changed. If you are finding that your call volume no longer matches your current plan, you can change your plan rate any time at no cost. Rate plan changes occur at the start of the coming month after your request has been lodged.
Yes. Our live answering services can be customised at any time. You can easily update scripting or questions asked at any time by sending a request to our customer care team.
No. Our live answering services can be activated without a 1300 number.