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AI CALL SENTIMENTS

Know How Your Callers are Feeling in Realtime
 

What is Call Sentiments?

Call Sentiments is a new technology that's hitting the market. With the power of AI intelligence, you can transcribe and summarise calls to quickly analyse each call without having to listen to hours of recordings.

Identify Popular Keywords and Determine the Mood of Your Callers

Call Sentiments does more than just transcribe calls. It enables you to access valuable insights like what keywords are popular within conversations, whether the call is positive or negative and can even differentiate between sales and support calls.

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Call Transcripts and Summaries

Save hours of listening to calls with call sentiments. Access a full summary of what the call was about with a click of a button.

Identify Trends in Calls

Gain insights on trends and popular keywords to know more about what your callers are interested in.

Learn More About Your Callers' Emotions

Determine which calls were positive and which were negative with in-depth reporting and analytics on caller sentiments and emotions.

Let us show you what Call Sentiments can do for your business. Call us on 1300 001 300 or CLICK HERE to make an enquiry and find out more.

Call Transcription That's on Another Level

Business1300's Call Sentiment engine doesn't just transcribe calls. It summarises them, identifies what products or terms were said in them and even tells you a score of how positive the call was.

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Make Staff Training a Breeze

Use our AI summaries for staff training and development without listening to hours of call recordings. Our summaries will tell you what was said in just a few dot points.

Identify Key Trends

Use Call Sentiments to identify what products your callers are interested in, what key phrases are constantly being used whether the call is in relation to sales or other departments.

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Get a 1300 Number from $5 per Month to Start Using Call Sentiments

Business 1300 is one of Australia's leading providers of inbound numbers. You can connect your 13, 1300 or 1800 number to one of our highly competitive plans from as little as $5 per month. See our Plans and Pricing for more information.

Choose from a Huge Selection of Local Call and Toll Free Numbers

  • Boost Your Business Image
  • Gain a National Footprint
  • Improve Your Call Handling Process
  • One Number for Multiple Sites
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Our SMS Platform Makes Client Communication That Much Easier

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Create Powerful Workflows

Set up follow up SMS with your 1300 Number to automatically send a text message to your callers if you missed their call. Just one way you can create an outstanding customer experience while keeping new leads engaged.

Inbound Services Designed for Businesses of All Sizes

Our range of inbound services are used by businesses and organisations of all sizes. From SOHO and small business operators to large enterprises and public organisations.

Frequently Asked Questions

What is call recording software?
Quite simply, it’s software that integrates with all telephony systems and web conferencing tools. It records, transcribes and analyses all customer-facing calls, using AI. Phone call conversion tracking provides managers with a greater insight into what’s going on within their team.
Why use sales call recording software?
There are three key benefits associated with call recording software. For sales reps, it increases productivity by generating full transcripts of every call, then automatically uploading them to the CRM. It offers managers the chance to analyse the performance of reps, and deliver coaching accordingly. Finally, it allows sales leaders to identify any future risks that may occur, and act preemptively in order to circumnavigate the problems before they arise.
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SMS Marketing FAQs

The rich text module offers editing options for multiple types of content, such as text formatting, images, links, CTAs, and more.

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  • Can I Receive SMS Messages? Open or Close

    Can I Receive SMS Messages?

    Yes, you can receive SMS messages using our platform. To gain access to more features including receiving messages, see our SMS gateway page for more information.

  • What is SMS Marketing? Open or Close

    What is SMS Marketing?

    SMS Marketing is a channel that can be used to communicate with your customers and leads by sending SMS messages directly to their mobile phones. SMS marketing is a fantastic way to increase the touch points between you and your clients, and can help improve the success of your campaigns by achieving higher response rates.

  • How Does SMS Marketing Work? Open or Close

    How Does SMS Marketing Work?

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  • What is the Difference Between SMS Marketing and SMS Gateway? Open or Close

    What is the Difference Between SMS Marketing and SMS Gateway?

    The main difference between the two is the ability to receive SMS messages. SMS marketing is used to send bulk messages that are usually generic and don't require a response. As an example, messages such as special promotions or information notices would best suit SMS marketing. SMS gateway enables you to both send and receive messages, making it the ideal solution for customer conversations, or messages that require a response.

Know How Your Callers are Feeling in Realtime

See How You Can Make Your Business Even More Outstanding

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