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AI Call Intelligence

Turn every phone call into a customer insight with AI Call Intelligence.

What is AI Call Intelligence?

AI call intelligence converts your phone calls into data. Using speech-to-text and machine learning, it transcribes every conversation. It then flags key terms, reads caller sentiment, and highlights actionable insights that will help you lift sales and improve customer experience.

Know What Your Callers Want and How They Feel

Every call holds clues about what customers want and how they feel. AI call intelligence spots them automatically, tracking the products and phrases that come up most and scoring each conversation's sentiment, so you can see what your callers care about and how they're feeling without listening to a single recording.

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Our AI Agent automatically listens, analyses and tags every call, turning conversations into real marketing and sales intelligence.

Call Transcripts and Summaries

Every call is transcribed and condensed into a short summary, so you can see what was discussed in seconds rather than replaying the whole recording.

Identify Trends and Keywords

See which keywords and phrases come up most often, so you can spot rising demand and recurring problems before they show up anywhere else.

 Read the Mood of Every Call

AI analyses the tone and language of each call to flag it as positive, neutral or negative, giving you a clear view of customer satisfaction without listening to a single recording.

Let us show you what AI Call Intelligence  can do for your business. Call us on 1300 001 300 or CLICK HERE to make an enquiry and find out more.

Call Transcription Is Just the Start

Transcribing a call is the easy part. Understanding it is where our AI agents prove their worth, uncovering the intent, mood and outcome behind every conversation. Our AI Agents will automatically:

  • Transcribe every call.
  • Identify caller intent.
  • Tag conversations by service or outcome.
  • Detect sentiment and emotion.
  • Generate instant call summaries.
  • Push insights into your CRM.

 

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Make Staff Training a Breeze

Skip the hours of playback. Every call comes with a summary and sentiment score, so managers can quickly pull up the conversations that went well and the ones that didn't.

Identify Key Trends

One call tells you what a customer wants. Thousands of calls tell you where your business is heading. AI call intelligence tracks the keywords, phrases and call types that come up most often. You'll see which services or products are gaining interest, which questions keep repeating and whether calls are leaning toward sales, support or something else entirely.

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Our SMS Platform Makes Client Communication That Much Easier

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Create Powerful Workflows

Set up follow up SMS with your 1300 Number to automatically send a text message to your callers if you missed their call. Just one way you can create an outstanding customer experience while keeping new leads engaged.

Inbound Services Designed for Businesses of All Sizes

Our range of inbound services are used by businesses and organisations of all sizes. From SOHO and small business operators to large enterprises and public organisations.

Too Busy to Answer Every Call?

Never Miss a Call Again with LIVE PHONE ANSWERING

Great call insights start with a great first impression. Our Australian-based receptionists answer 24/7 in your business name, so no lead goes to voicemail. Learn more about our phone answering services. 

PHONE ANSWERING SERVICES

AI Call Intelligence - FAQs

What is AI Call Intelligence?

AI Call Intelligence listens to the calls made to your business number and turns them into information you can use. Each call is transcribed, summarised and scored for sentiment, and the key products, phrases and enquiry types are identified automatically, so you can see what happened on every call without listening to the recording.

How does it work?
When a call comes through your 13, 1300, 1800 or local inbound number, the recording is converted to text using speech-to-text technology. AI then analyses the transcript to identify what the caller wanted, how the conversation went and what was discussed. The transcript, summary and sentiment score are available in your account shortly after the call ends.
Do I need a specific number to use it?

AI Call Intelligence is available as an add-on to our 13, 1300, 1800 and local inbound number plans. If you already have a number with us, our team can enable it on your existing service. If you're porting a number to us or ordering a new one, it can be included from day one.

What does the call summary include?

Each summary gives you the purpose of the call, the main points discussed and any next steps in a few short lines. It's designed to be read in seconds, whether you're reviewing a single call or scanning through a day's worth of enquiries.

How is call sentiment measured?

The AI assesses the tone and language used throughout the call to rate it as positive, neutral or negative. This helps you quickly find calls where a customer was happy, frustrated or in need of a follow-up.

Can it tell the difference between sales and support calls?

Yes. Calls can be categorised automatically by type, so you can see at a glance how many enquiries were sales-related, how many were support or account queries and how those numbers change over time.

What are keyword and trend reports?

The system tracks the products, services and phrases that come up most often across your calls and shows how they shift over time. This helps you spot growing demand, recurring problems and opportunities you might otherwise miss.

Is it useful for staff training?

Very. Managers can quickly pull up examples of calls that went well and calls that didn't, use summaries to review a team member's performance and give feedback based on real conversations rather than memory.

Are my call recordings and transcripts secure?

Yes. Recordings and transcripts are stored securely and are only accessible to authorised users on your account. As call recording is involved, you should also ensure callers are informed that calls may be recorded in line with Australian privacy requirements.

How accurate is the transcription?

Transcription accuracy is high for clear calls in standard Australian English. Background noise, poor line quality or strong accents can occasionally affect individual words, but summaries and sentiment scores are based on the whole conversation and remain very reliable.

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SMS Marketing FAQs

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  • Can I Receive SMS Messages? Open or Close

    Can I Receive SMS Messages?

    Yes, you can receive SMS messages using our platform. To gain access to more features including receiving messages, see our SMS gateway page for more information.

  • What is SMS Marketing? Open or Close

    What is SMS Marketing?

    SMS Marketing is a channel that can be used to communicate with your customers and leads by sending SMS messages directly to their mobile phones. SMS marketing is a fantastic way to increase the touch points between you and your clients, and can help improve the success of your campaigns by achieving higher response rates.

  • How Does SMS Marketing Work? Open or Close

    How Does SMS Marketing Work?

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  • What is the Difference Between SMS Marketing and SMS Gateway? Open or Close

    What is the Difference Between SMS Marketing and SMS Gateway?

    The main difference between the two is the ability to receive SMS messages. SMS marketing is used to send bulk messages that are usually generic and don't require a response. As an example, messages such as special promotions or information notices would best suit SMS marketing. SMS gateway enables you to both send and receive messages, making it the ideal solution for customer conversations, or messages that require a response.