Virtual Assistant

It's a combined live phone answering and appointment booking service. Trained, Australian-based operators answer your calls in your business name and then either take a message or schedule appointments directly into your system, following your instructions. It works like an extra team member handling both your phones and your diary.

A standard answering service mainly takes messages. A Virtual Assistant goes further by booking appointments and reservations straight into your calendar in real time, and can also answer general FAQs about your business, so callers get a complete result rather than just a callback.

Yes. The operators and call centre are 100% Australian based. With local knowledge and training, they answer your calls as though they're sitting at your business premises.

The service runs 24 hours a day, 7 days a week, 365 days a year, including major public holidays such as Christmas and New Year's Day, so your calls are always answered.

Yes. Operators can step in during busy periods when your team can't reach the phone, and continue answering after your business has closed, taking messages or booking appointments so nothing is missed.

Depending on your setup, operators can book appointments, take reservation bookings, answer frequently asked questions, and collect caller details, all according to your custom script.

Yes. Operators can enter appointments and reservations directly into your designated booking or scheduling system in real time, keeping your diary and availability up to date.

Everything is customisable, from your greeting and call scripting through to the specific information operators collect. The service is configured to match how your business actually works.

Whatever you specify in your script. Common examples include the caller's name, contact details, preferred appointment times, the reason for calling, and email address if required.

Businesses of all sizes across Australia, from sole traders and small businesses to large enterprises. It's especially popular with businesses handling appointment bookings, reservation requests, and general enquiries.

Setup time depends on your requirements, how complex your scripting is, and the amount of training required to use your booking system.Please contact our team by making an online enquiry or by calling 1300 00 1300 to discuss your needs and a timeline.

Call 1300 00 1300 or enquire online, and an Account Manager will explain how the service works and help you choose the right plan.

Yes. Plans are flexible and can be adjusted up or down as your call volumes and needs change. Please note that any plan changes commence at the start of the following billing period i.e. calendar month.