Virtual Assistant

A Virtual Assistant service is a professional phone answering and appointment booking solution where trained Australian-based operators answer calls on behalf of your business. Our operators can take detailed messages, schedule appointments directly into your booking system, and answer frequently asked questions according to your custom scripting.

Yes, all our operators and call centres are 100% Australian based. With local knowledge and training, our operators will answer your calls as if they were based at your business premises.

Our Virtual Assistant service operates 24 hours a day, 7 days a week, 365 days a year. This means your service will always be operating, even on major public holidays such as Christmas or New Year's Day.

We offer three plans to suit different business needs. The Lite plan starts at $33 per month and includes 15 standard calls (60 seconds per call, timed charges thereafter), the Mid plan is $80 per month with 40 included calls, and the Pro plan is $144 per month with 80 included calls.

Yes, our operators can enter bookings directly into your designated booking or scheduling system. This seamless integration means you and your staff can focus on other important duties while we handle the appointment scheduling process.

All our Virtual Assistant services are fully tailored to suit your business requirements. From custom greetings and scripting to the specific information collected by our operators, you can customise the service to make it the perfect fit for your business needs.

Our Virtual Assistant service is used by businesses of all sizes across Australia, from solo operators and small businesses to large enterprises and public companies. It's particularly popular for businesses that need help with reservation requests, appointment bookings, and answering general FAQs.

Setup times vary depending on your specific requirements and the complexity of your custom scripting. Contact our Business Consultants on 1300 00 1300 to discuss your needs and timeline.

Our operators can collect any information you specify in your custom scripting. This commonly includes caller name, contact details, preferred appointment times, reason for calling, and answers to specific questions relevant to your business.