VIRTUAL RECEPTIONIST
100% Australian Based Call Centre
Our operators and call centre are located in Australia. With local knowledge and training, our operators will answer your calls as if they were based at your business premises.
Custom Scripting and Questions
The phone answering scripts used by the operators are fully customised to your business requirements. Our flexible options are designed to meet almost any business need.
Operates 24/7, 365 Days a Year
Our services operate 24 hours a day, 7 days a week, 365 days a year. This means your service will always be operating, even on major public holidays such as Christmas or New Year's Day.
7 Day Free Cancellation
We're confident our Live Answering Services will help make your business even more outstanding. That's why we offer a 7 day free cancellation period for all Virtual Reception plans.
If you're not completely satisfied with the service, cancel within 7 days at no charge.
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Australian Based Call Centre
Our operators and call centres are located in Australia. With local knowledge and training, our operators will answer your calls as if they were based at your business premises.
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Fully Customised Solutions
The phone answering scripts used by operators are fully customised to your business requirements. You can also customise caller info questions and our operators will collect exactly what you need before sending it via SMS or Email.
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Let Us Take Care of Your Bookings or Reservations
All our answering services can be integrated with your online booking systems. Our operators will answer calls on behalf of your business and enter bookings directly into your designated system, so you and your staff can focus on other important duties.
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Add FAQs or General Info to Inform Your Callers
Our operators can refer to a general information doc to help inform your callers. They're able to answer any general queries such as your trading hours and what services your business provides before capturing their details and notifying you of their call.
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Call Transfer Screening
Just as an in-house receptionist would, you can implement call screening and our operators will only transfer the most important calls. Our call centre staff will collect details for all other enquiries and notify the intended recipient via SMS or Email.
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CRM Friendly Reporting
Take advantage of our weekly reports and ease the process of entering data into your CRM database by importing the reporting directly. The weekly reports can also help your business track KPI's like the number of enquiries.
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Suitable for Hotlines and After Hours Services
Use our virtual reception service as an emergency call line by transferring urgent calls to your on-call staff. Our call centre staff will take a message for other calls to be handled during business hours.
LITE
$60
p/month100% AUS Based 24/7 Live Operator
Included Standard Features
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Custom Greeting
3 x Caller Questions
1 x Caller Message
2 x Call Transfer Recipients
SMS Message
Email Message
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Appointment Bookings
Additional FAQs
Alternating Rosters
Call Transfer Screening
On-Call Escalation
MID
$140
p/month100% AUS Based 24/7 Live Operator
Included Standard Features
Custom Greeting
3 x Caller Questions
1 x Caller Message
2 x Call Transfer Recipients
SMS Message
Email Message
Appointment Bookings
Additional FAQs
Alternating Rosters
Call Transfer Screening
On-Call Escalation
PRO
$250
p/month100% AUS Based 24/7 Live Operator
Included Standard Features
Custom Greeting
3 x Caller Questions
1 x Caller Message
2 x Call Transfer Recipients
SMS Message
Email Message
Appointment Bookings
Additional FAQs
Alternating Rosters
Call Transfer Screening
On-Call Escalation
Boost Your Business Image
Combine your virtual reception service with a highly memorable 1300 number or 1800 number for a seamless call handling process and outstanding caller experience.
Customer Case Study
Michael owns a body corporate organisation that manages multiple properties throughout different suburbs. The organisation receives a large number of calls every day from residents needing assistance. However, Michael's office only operates during standard business hours.
Michael directs all after hour calls to the Virtual Reception service, where one of our operators answer on behalf of his business. The operator from the virtual office then transfers the calls to the designated on-call team member. As the service is 24/7, an operator is always available to take Michael's call, no matter what time it is.
This provided Michael with a seamless call management solution, to help ensure all his residents receive the assistance they require in a timely manner.
A Professional Voice for A Fraction of The Cost
Make Your Business Even More Outstanding with a Virtual Reception Service
