VIRTUAL RECEPTIONIST

Australian Based Virtual Reception Service Designed to Suit All Types of Business Requirements

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Make a Positive First Impression with a Virtual Receptionist

Australian Based. Tailored Solutions. Short or Long Term.

The virtual reception service is ideally suited to a business requiring a professional telephone answering solution where calls are transferred directly to the intended recipient. The service is designed to be used in place of in-house receptionists who handle inbound calls. It may be used as a permanent reception service that handles all incoming calls, or for overflow and temporary call diversions of the main business line. It's also ideally suited as an after-hours service for businesses requiring longer operating hours.

Customers create their first impressions of your business within the first 7 seconds of initial contact, with the majority of customers stating that tone of voice dramatically impacts their experience. Unlike a traditional voicemail service which is usually automated or impersonal, a virtual receptionist is a friendly and professional person who sounds like they are of your own reception staff when they answer your calls.

Australian Based Call Centre

Our operators and call centre are located in Australia. You can rest assured we have the local knowledge to understand your business and provide an outstanding service.

Customised Scripts and Caller Info

The phone answering scripts used by the operators are fully customised to your business requirements. Our flexible options are designed to meet almost any business need.

Permanent or Short Term

Choose between a permanent service or a short-term answering solution for those busy periods or throughout the holiday season.

At Business 1300, we're the experts and one of Australia's leading providers of telephone answering services. Let us show you how a virtual reception service can help ease your call handling process. Call us on 1300 00 1300 or CLICK HERE to make an enquiry and find out more.

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100% Australian Based Call Centre

Custom Scripting and Questions

Operates 24/7 365 Days A Year

Weekly Call Reporting and Data

Inbound Services Designed for Businesses of All Sizes

Our range of inbound services are used by businesses and organisations of all sizes. From small business operators to large organisations, we have the right solution for you.

"Great service and was easy to set up. It has been very helpful having my calls answered for me when I’m on the road."
Andrew S.
Small Business Owner
"Sign up process was seamless and our account manager was very helpful with putting our service together. Would highly recommend!"
Roman B.
Managing Director

Virtual Reception Plans and Charges

Choose from any of our ultra-competitive plans according to your call volume requirements. Nominate multiple contacts for the receptionist to transfer calls to and customise the call answering script.

PRODUCT BROCHURE

Virtual Phone Bundle

Our Virtual Phone Bundle will ensure your business makes a great first impression every time. The bundle combines a 1300 number with a live phone answering service.

Boost Your Business Image

Combine your virtual reception service with a highly memorable 1300 number or 1800 number for a seamless call handling process and outstanding caller experience.

Need Some Help Deciding?

Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry about our messaging services. Our Business Consultants are here to assist and will answer any questions that you may have in regards to our 24/7 Phone Answering service.

Virtual Receptionist FAQs

Can Virtual Receptionist be used for after hours?

A virtual receptionist can be used 24 hours a day, 7 days a week, all year round.  You are guaranteed to have all your calls answered, even on public holidays.

How will my calls be transferred?

All calls with be transferred with what is called a "warm transfer".  Our operators will place the caller on hold and will announce the caller to you before transferring.

Can my calls be transferred to a mobile number?

Certainly! All calls can be transferred to a land line or mobile which means you will never miss a call.

Do I have to have a 1300 or 1800 number to have a virtual receptionist?

No. Our virtual receptionist service can be a stand alone service where call are transferred to either your land line or mobile. 

What happens when a call is not successfully transferred?

If a call cannot be successfully transferred, our operators will return to the caller and take a message as per your instructions. The message will be sent to a designated email address and mobile.

Can a call be transferred more than one time?

Yes, our service has the ability to accommodate for many extra features such as multiple transfers. If you are interested in customising your Virtual Reception service to include these types of features, please contact our Customer Care team for more information.

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A Professional Voice for The Fraction of The Cost

Make Your Business Even More Outstanding with a Virtual Reception Service

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