Our team of expert Business Consultants can help you choose the right solution for your business. Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry.
A virtual receptionist can be used 24 hours a day, 7 days a week, all year round. You are guaranteed to have all your calls answered, even on public holidays.
All calls with
Certainly! All calls can be transferred to a land line or mobile which means you will never miss a call.
No. Our virtual receptionist service can be a
If a call cannot be successfully transferred, our operators will return to the caller and take a message as per your instructions. The message will be sent to a designated email address and mobile.
Yes, our service has the ability to accommodate
Our service can accommodate changes in where calls and messages are sent to based on the time of day or week. This can be a useful feature for businesses with rosters or changing on-call staff. Our call centre team is also able to temporarily change which contact is transferred during certain periods of time, such as annual leave or when you are simply out of the office.
Scripting can be altered at any time, either temporarily or as a permanent change. Our operators can use a different script during your requested periods of time such as weekends, public holidays or business conferences.
A virtual receptionist can provide callers with answers to general questions such as street address, your business’s operating hours or a general email for the callers to use. This can make the caller feel as if there are talking to one of your own staff, as well as giving them valuable information about your business.
Each week, our call centre sends you a weekly activity report with all the calls answered and the information collected. This call report can be easily used to import contacts into your CRM database, saving you the time from manually entering in the data collected yourself.
