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The virtual reception service is ideally suited to a business requiring a professional telephone answering solution where calls are transferred directly to the intended recipient. The service is designed to be used in place of in-house receptionists who handle inbound calls. It may be used as a permanent reception service that handles all incoming calls, or for overflow and temporary call diversions of the main business line. It's also ideally suited as an after-hours service for businesses requiring longer operating hours.
Customers create their first impressions of your business within the first 7 seconds of initial contact, with the majority of customers stating that tone of voice dramatically impacts their experience. Unlike a traditional voicemail service which is usually automated or impersonal, a virtual receptionist is a friendly and professional person who sounds like they are of your own reception staff when they answer your calls.
Choose from any of our ultra-competitive plans according to your call volume requirements. Nominate multiple contacts for the receptionist to transfer calls to and customise the call answering script.
A virtual receptionist service can be used in a variety of ways and goes beyond just answering phone calls and taking messages. The live operator will answer the call in either a personal or a company name, identify the required person or department, and then transfer the call directly to the recipient. If the call is unable to be taken live, the operator will take a message and forward it via email and SMS. And of course, our virtual receptionists and the call centre are based in Australia.
Our operators and call centre are located in Australia. You can rest assured we have the local knowledge to understand your business and provide an outstanding service.
The phone answering scripts used by the operators are fully customised to your business requirements. Our flexible options are designed to meet almost any business need.
Choose between a permanent service or a short-term answering solution for those busy periods or throughout the holiday season.
Nominate individual staff members and get calls transferred directly to them. Have general enquiries and other messages sent to a designated team member.
Our virtual assistant operators are ready to take your calls 24 hours a day, 7 days a week, every day of the year. And that means you'll never miss a call.
Just like your own receptionist, our call answering services will accept the call when available or get a message taken. Read the messages taken by our operators on your mobile or email.
Business 1300 has a wide range of telephone answering services that can be tailored to suit any of your business needs. The services come with a range of features to accommodate any type of call management solution.
Business 1300 has provided virtual answering services to thousands of satisfied customers. Our expert business consultants have been trained to ensure you receive the best experience possible when connecting with us.
"Great service and was easy to set up. It has been very helpful having my calls answered for me when I’m on the road."
"Sign up process was seamless and our account manager was very helpful with putting our service together. Would highly recommend!"
Every virtual reception service is allocated a unique AUS landline number with your choice of the area prefix. You can then use the number to divert calls from one or a number of devices including a business PBX system, mobile phones, inbound 1300/1800 numbers and soft phones. Use the time-based routing function of your PBX or 1300/1800 number, or the call forwarding features of your mobile or soft phone, to automatically route all calls to the virtual reception service.
In recent studies, it was found that majority of callers sent to voicemail will not leave a message. This may lead to missed opportunities, costing you potential business. Having your calls forwarded to a virtual receptionist ensures you never miss a call again and is an easy way to grow your business.
Michael owns a body corporate organisation that manages multiple properties throughout different suburbs. The organisation receives a large number of calls every day from residents needing assistance. However, Michael's office only operates during standard business hours.
Michael directs all after hour calls to the Virtual Reception service, where one of our operators answer on behalf of his business. The operator from the virtual office then transfers the calls to the designated on-call team member. As the service is 24/7, an operator is always available to take Michael's call, no matter what time it is.
This provided Michael with a seamless call management solution, to help ensure all his residents receive the assistance they require in a timely manner.
The operators are always professional and answer calls as if they were my own staff. The service has been very helpful for our business.
Our range of Australian based phone answering services caters for all types of business needs. From single operators to large businesses, short term or long term, we can tailor the right phone answering solution for your business.
Our team of expert Business Consultants can help you choose the right solution for your business. Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry.
A virtual receptionist can be used 24 hours a day, 7 days a week, all year round. You are guaranteed to have all your calls answered, even on public holidays.
All calls with
Certainly! All calls can be transferred to a land line or mobile which means you will never miss a call.
No. Our virtual receptionist service can be a
If a call cannot be successfully transferred, our operators will return to the caller and take a message as per your instructions. The message will be sent to a designated email address and mobile.
Yes, our service has the ability to accommodate
Our service can accommodate changes in where calls and messages are sent to based on the time of day or week. This can be a useful feature for businesses with rosters or changing on-call staff. Our call centre team is also able to temporarily change which contact is transferred during certain periods of time, such as annual leave or when you are simply out of the office.
Scripting can be altered at any time, either temporarily or as a permanent change. Our operators can use a different script during your requested periods of time such as weekends, public holidays or business conferences.
A virtual receptionist can provide callers with answers to general questions such as street address, your business’s operating hours or a general email for the callers to use. This can make the caller feel as if there are talking to one of your own staff, as well as giving them valuable information about your business.
Each week, our call centre sends you a weekly activity report with all the calls answered and the information collected. This call report can be easily used to import contacts into your CRM database, saving you the time from manually entering in the data collected yourself.