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VIRTUAL RECEPTIONIST

Australian Based Virtual Reception Service Designed to Suit All Types of Business Requirements

Make a Positive First Impression with a Virtual Receptionist

Australian Based. Tailored Solutions. Short or Long Term.

The virtual reception service is ideally suited to a business requiring a professional telephone answering solution where calls are transferred directly to the intended recipient. The service is designed to be used in place of in-house receptionists who handle inbound calls. It may be used as a permanent reception service that handles all incoming calls, or for overflow and temporary call diversions of the main business line. It's also ideally suited as an after-hours service for businesses requiring longer operating hours.

Customers create their first impressions of your business within the first 7 seconds of initial contact, with the majority of customers stating that tone of voice dramatically impacts their experience. Unlike a traditional voicemail service which is usually automated or impersonal, a virtual receptionist is a friendly and professional person who sounds like they are of your own reception staff when they answer your calls.

Australian Based Call Centre

Our operators and call centre are located in Australia. You can rest assured we have the local knowledge to understand your business and provide an outstanding service.

Customised Scripts and Caller Info

The phone answering scripts used by the operators are fully customised to your business requirements. Our flexible options are designed to meet almost any business need.

Permanent or Short Term

Choose between a permanent service or a short-term answering solution for those busy periods or throughout the holiday season.
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At Business 1300, we're the experts and one of Australia's leading providers of telephone answering services. Let us show you how a virtual reception service can help ease your call handling process. Call us on 1300 00 1300 or CLICK HERE to make an enquiry and find out more.

Customers that were previously going to message bank are being looked after. Great daily feedback on the calls and weekly summary. Friendly service and awesome to deal with when any changes are requested! Adrian S - Owner
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A Better Alternative to Voicemail

In recent studies, it was found that majority of callers sent to voicemail will not leave a message. This may lead to missed opportunities, costing you potential business. Having your calls forwarded to a virtual receptionist ensures you never miss a call again and is an easy way to grow your business.

 

Use the Service with Multiple Phone Devices

Every virtual reception service is allocated a unique AUS landline number with your choice of the area prefix. You can then use the number to divert calls from one or a number of devices including a business PBX system, mobile phones, inbound 1300/1800 numbers and soft phones. Use the time-based routing function of your PBX or 1300/1800 number, or the call forwarding features of your mobile or soft phone, to automatically route all calls to the virtual reception service.

Most Popular Use of the Virtual Receptionist

 
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Take Bookings and Answer Basic Questions

Our operators are highly trained and can take online bookings as well as answer basic questions, based on your requirements. Use the service to streamline online bookings and customer queries.

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Reception Staff Relief and Overflow

Use as a back up for unusually busy times and when your reception staff take a break or have time off.

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After-Hours/Emergency Assistance

A virtual reception service can be used as an emergency call line by transferring urgent calls to your on-call staff. Take a message for other calls to be handled during business hours. 

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Customer Service Call Line

Use the service to create an outstanding caller experience and ensure every customer receives immediate assistance. 

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Full Time Reception Service

Use as a complete replacement for telephone reception duties. Get calls answered by a professional receptionist as they would at your business premises.

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Executive Assistance

Get your calls screened to help you better manage your time. Accept necessary calls and get messages taken for others.

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Key Benefits

 

Schedule Where Calls are Transferred

Our service can accommodate changes in where calls and messages are sent to based on the time of day or week. This can be a useful feature for businesses with rosters or changing on-call staff. Our call centre team is also able to temporarily change which contact is transferred during certain periods of time, such as annual leave or when you are simply out of the office.

Scripting Changes

Scripting can be altered at any time, either temporarily or as a permanent change. Our operators can use a different script during your requested periods of time such as weekends, public holidays or business conferences.

Provide the Operators with Your Business Details

A virtual receptionist can provide callers with answers to general questions such as street address, your business’s operating hours or a general email for the callers to use. This can make the caller feel as if there are talking to one of your own staff, as well as giving them valuable information about your business.

Utilise Our Call Report for Data Entry

Each week, our call centre sends you a weekly activity report with all the calls answered and the information collected. This call report can be easily used to import contacts into your CRM database, saving you the time from manually entering in the data collected yourself.

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What is The Difference Between Virtual Receptionist and 24/7 Answering?

Business 1300 provides a full range of telephone answering services, to suit any business requirement you may have. All services operate 24/7 and are 100% Australian based. However, there are some slight differences in what each service offers.

If you're unsure of which telephone answering service best suits your office requirements, get in touch with our business consultants on 1300 00 1300 or CLICK HERE. We'll be happy to help.

Service Type
Operates 24/7
Multi Team Members
SMS/Email Messages
Transfers Calls
Virtual Receptionist
All Answering Services

Virtual Reception Plans and Charges

Choose from any of our ultra-competitive plans according to your call volume requirements. Nominate multiple contacts for the receptionist to transfer calls to and customise the call answering script.

LITE

$49
Per Month
INCLUDED CALLS 20
  • Australian Call Centre
  • 24/7 Live Receptionist
  • Transfer or Message
  • Multiple Contacts
  • Custom Instructions
  • Tailored Greeting
  • SMS Messages
  • Email Messages
  • Additional Calls - $2.45
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MID

$90
Per Month
INCLUDED CALLS 40
  • Australian Call Centre
  • 24/7 Live Receptionist
  • Transfer or Message
  • Multiple Contacts
  • Custom Instructions
  • Tailored Greeting
  • SMS Messages
  • Email Messages
  • Additional Calls - $2.25
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PRO

$195
Per Month
INCLUDED CALLS 100
  • Australian Call Centre
  • 24/7 Live Receptionist
  • Transfer or Message
  • Multiple Contacts
  • Custom Instructions
  • Tailored Greeting
  • SMS Messages
  • Email Messages
  • Additional Calls - $1.95
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Need a Tailored Virtual Receptionist Solution?

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Product Brochure

Frequently Asked Questions - Virtual Reception Service

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Virtual Phone Bundle

Our Virtual Phone Bundle will ensure your business makes a great first impression every time. The bundle combines a 1300 number with a live phone answering service.

Boost Your Business Image

Combine your virtual reception service with a highly memorable 1300 number or 1800 number for a seamless call handling process and outstanding caller experience.

  • Cheap Call Rates
  • Choice of Services
  • Ultimate Call Management Solution
  • Call Credits
Virtual Phone Bundle
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Leaders in Superior Customer Service

Business 1300 has provided virtual answering services to thousands of satisfied customers. Our expert business consultants have been trained to ensure you receive the best experience possible when connecting with us.
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"Great service and was easy to set up. It has been very helpful having my calls answered for me when I’m on the road."

 

Andrew S. - Small Business Owner

"Sign up process was seamless and our account manager was very helpful with putting our service together. Would highly recommend!"

 
 
Roman B. - Managing Director

Who Uses Virtual Reception Services?

Customer Case Study

Michael owns a body corporate organisation that manages multiple properties throughout different suburbs. The organisation receives a large number of calls every day from residents needing assistance. However, Michael's office only operates during standard business hours.

Michael directs all after hour calls to the Virtual Reception service, where one of our operators answer on behalf of his business. The operator from the virtual office then transfers the calls to the designated on-call team member. As the service is 24/7, an operator is always available to take Michael's call, no matter what time it is.

This provided Michael with a seamless call management solution, to help ensure all his residents receive the assistance they require in a timely manner.

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Plan Type

Service Type: Virtual Reception
Service Features: Call Transfer, Multiple Team Members
Plan: MID $90 (40 Calls Inc.)

The operators are always professional and answer calls as if they were my own staff. The service has been very helpful for our business.

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Need Some Help Deciding Which Service is For You?

Our team of expert Business Consultants can help you choose the right solution for your business. Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry.

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A Professional Voice for The Fraction of The Cost

Make Your Business Even More Outstanding with a Virtual Reception Service

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COMPANY INFO

Business 1300 Pty Ltd
Level 4
150 Albert Rd
South Melbourne VIC 3205
 
Ph: 1300 00 1300
International: +613 8555 3333
 
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