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The virtual reception service is ideally suited to a business requiring a professional telephone answering solution where calls are transferred directly to the intended recipient. The service is designed to be used in place of in-house receptionists who handle inbound calls. It may be used as a permanent reception service that handles all incoming calls, or for overflow and temporary call diversions of the main business line. It's also ideally suited as an after-hours service for businesses requiring longer operating hours.
Customers create their first impressions of your business within the first 7 seconds of initial contact, with the majority of customers stating that tone of voice dramatically impacts their experience. Unlike a traditional voicemail service which is usually automated or impersonal, a virtual receptionist is a friendly and professional person who sounds like they are of your own reception staff when they answer your calls.
Our operators and call centre are located in Australia. You can rest assured we have the local knowledge to understand your business and provide an outstanding service.
The phone answering scripts used by the operators are fully customised to your business requirements. Our flexible options are designed to meet almost any business need.
Choose between a permanent service or a short-term answering solution for those busy periods or throughout the holiday season.
At Business 1300, we're the experts and one of Australia's leading providers of telephone answering services. Let us show you how a virtual reception service can help ease your call handling process. Call us on 1300 00 1300 or CLICK HERE to make an enquiry and find out more.
Customers that were previously going to message bank are being looked after. Great daily feedback on the calls and weekly summary. Friendly service and awesome to deal with when any changes are requested! Adrian S - Owner
In recent studies, it was found that majority of callers sent to voicemail will not leave a message. This may lead to missed opportunities, costing you potential business. Having your calls forwarded to a virtual receptionist ensures you never miss a call again and is an easy way to grow your business.
Every virtual reception service is allocated a unique AUS landline number with your choice of the area prefix. You can then use the number to divert calls from one or a number of devices including a business PBX system, mobile phones, inbound 1300/1800 numbers and soft phones. Use the time-based routing function of your PBX or 1300/1800 number, or the call forwarding features of your mobile or soft phone, to automatically route all calls to the virtual reception service.
Our operators are highly trained and can take online bookings as well as answer basic questions, based on your requirements. Use the service to streamline online bookings and customer queries.
Use as a back up for unusually busy times and when your reception staff take a break or have time off.
A virtual reception service can be used as an emergency call line by transferring urgent calls to your on-call staff. Take a message for other calls to be handled during business hours.
Use the service to create an outstanding caller experience and ensure every customer receives immediate assistance.
Use as a complete replacement for telephone reception duties. Get calls answered by a professional receptionist as they would at your business premises.
Get your calls screened to help you better manage your time. Accept necessary calls and get messages taken for others.
Scripting can be altered at any time, either temporarily or as a permanent change. Our operators can use a different script during your requested periods of time such as weekends, public holidays or business conferences.
A virtual receptionist can provide callers with answers to general questions such as street address, your business’s operating hours or a general email for the callers to use. This can make the caller feel as if there are talking to one of your own staff, as well as giving them valuable information about your business.
Each week, our call centre sends you a weekly activity report with all the calls answered and the information collected. This call report can be easily used to import contacts into your CRM database, saving you the time from manually entering in the data collected yourself.
Business 1300 provides a full range of telephone answering services, to suit any business requirement you may have. All services operate 24/7 and are 100% Australian based. However, there are some slight differences in what each service offers.
If you're unsure of which telephone answering service best suits your office requirements, get in touch with our business consultants on 1300 00 1300 or CLICK HERE. We'll be happy to help.
A virtual receptionist can be used 24 hours a day, 7 days a week, all year round. You are guaranteed to have all your calls answered, even on public holidays.
All calls with
Certainly! All calls can be transferred to a land line or mobile which means you will never miss a call.
No. Our virtual receptionist service can be a
If a call cannot be successfully transferred, our operators will return to the caller and take a message as per your instructions. The message will be sent to a designated email address and mobile.
Yes, our service has the ability to accommodate
Business 1300 has provided virtual answering services to thousands of satisfied customers. Our expert business consultants have been trained to ensure you receive the best experience possible when connecting with us.
"Great service and was easy to set up. It has been very helpful having my calls answered for me when I’m on the road."
"Sign up process was seamless and our account manager was very helpful with putting our service together. Would highly recommend!"
Michael owns a body corporate organisation that manages multiple properties throughout different suburbs. The organisation receives a large number of calls every day from residents needing assistance. However, Michael's office only operates during standard business hours.
Michael directs all after hour calls to the Virtual Reception service, where one of our operators answer on behalf of his business. The operator from the virtual office then transfers the calls to the designated on-call team member. As the service is 24/7, an operator is always available to take Michael's call, no matter what time it is.
This provided Michael with a seamless call management solution, to help ensure all his residents receive the assistance they require in a timely manner.
The operators are always professional and answer calls as if they were my own staff. The service has been very helpful for our business.
Our team of expert Business Consultants can help you choose the right solution for your business. Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry.