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VIRTUAL RECEPTIONIST

Australian Based Virtual Reception Service Designed to Suit All Types of Business Requirements
 
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Make a Positive First Impression with a Virtual Receptionist

Australian Based. Tailored Solutions. Short or Long Term.

The virtual reception service is ideally suited to a business requiring a professional telephone answering solution where calls are transferred directly to the intended recipient. The service is designed to be used in place of in-house receptionists who handle inbound calls. It may be used as a permanent reception service that handles all incoming calls, or for overflow and temporary call diversions of the main business line. It's also ideally suited as an after-hours service for businesses requiring longer operating hours.

Customers create their first impressions of your business within the first 7 seconds of initial contact, with the majority of customers stating that tone of voice dramatically impacts their experience. Unlike a traditional voicemail service which is usually automated or impersonal, a virtual receptionist is a friendly and professional person who sounds like they are of your own reception staff when they answer your calls.

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100% Australian Based Call Centre

Our operators and call centre are located in Australia. With local knowledge and training, our operators will answer your calls as if they were based at your business premises.

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Custom Scripting and Questions

The phone answering scripts used by the operators are fully customised to your business requirements. Our flexible options are designed to meet almost any business need.

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Operates 24/7, 365 Days a Year

Our services operate 24 hours a day, 7 days a week, 365 days a year. This means your service will always be operating, even on major public holidays such as Christmas or New Year's Day.

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7 Day Free Cancellation

We're confident our Live Answering Services will help make your business even more outstanding. That's why we offer a 7 day free cancellation period for all Virtual Reception plans.

At Business 1300, we're the experts and one of Australia's leading providers of telephone answering services. Let us show you how a virtual reception service can help ease your call handling process. Call us on 1300 00 1300 or CLICK HERE to make an enquiry and find out more.

ENQUIRE NOW

7 Day Free Cancellation

We're confident our Live Answering Services will help make your business even more outstanding. That's why we offer a 7 day free cancellation period for all Virtual Receptionist plans.

If you're not completely satisfied with the service, cancel within 7 days at no charge.

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Virtual Receptionist Features and Functions

Our Virtual Reception Services provide unique features and functions that are designed to enhance caller experience and mimic the same quality of service that an in-house receptionist would provide. Use one or a combination of service features to suit your business requirements.

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Australian Based Call Centre

Our operators and call centres are located in Australia. With local knowledge and training, our operators will answer your calls as if they were based at your business premises.

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Fully Customised Solutions

The phone answering scripts used by operators are fully customised to your business requirements. You can also customise caller info questions and our operators will collect exactly what you need before sending it via SMS or Email.

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Let Us Take Care of Your Bookings or Reservations

All our answering services can be integrated with your online booking systems. Our operators will answer calls on behalf of your business and enter bookings directly into your designated system, so you and your staff can focus on other important duties.

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Add FAQs or General Info to Inform Your Callers

Our operators can refer to a general information doc to help inform your callers. They're able to answer any general queries such as your trading hours and what services your business provides before capturing their details and notifying you of their call.

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Call Transfer Screening

Just as an in-house receptionist would, you can implement call screening and our operators will only transfer the most important calls. Our call centre staff will collect details for all other enquiries and notify the intended recipient via SMS or Email.

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CRM Friendly Reporting

Take advantage of our weekly reports and ease the process of entering data into your CRM database by importing the reporting directly. The weekly reports can also help your business track KPI's like the number of enquiries.

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Suitable for Hotlines and After Hours Services

Use our virtual reception service as an emergency call line by transferring urgent calls to your on-call staff. Our call centre staff will take a message for other calls to be handled during business hours.

Call Answering Services Designed for Businesses of All Sizes

Our wide range of live answering services are used by businesses Australia wide. From SOHO and small business operators to large enterprises and public companies.

"Great service and was easy to set up. It has been very helpful having my calls answered for me when I’m on the road."
Andrew S.
Small Business Owner
"Sign up process was seamless and our account manager was very helpful with putting our service together. Would highly recommend!"
Roman B.
Managing Director

Virtual Reception Plans and Charges

Choose from any of our ultra-competitive plans according to your call volume requirements. Nominate multiple contacts for the receptionist to transfer calls to and customise the call answering script.

PRODUCT BROCHURE

20 INCLUDED CALLS

LITE

$60

p/month
100% AUS Based 24/7 Live Operator
Included Calls
20
Additional Calls
$3.00

Included Standard Features

Untitled design (86) Custom Greeting
Untitled design (86) 3 x Caller Questions
Untitled design (86) 1 x Caller Message
Untitled design (86) 2 x Call Transfer Recipients
Untitled design (86) SMS Message
Untitled design (86) Email Message
OPTIONAL Custom Features
Untitled design (87) Appointment Bookings
Untitled design (87) Additional FAQs
Untitled design (87) Alternating Rosters
Untitled design (87) Call Transfer Screening
Untitled design (87) On-Call Escalation
Call us on 1300 00 1300 or CLICK HERE to receive a custom quote.
50 INCLUDED CALLS

MID

$140

p/month
100% AUS Based 24/7 Live Operator
Included Calls
50
Additional Calls
$2.80

Included Standard Features

Untitled design (86) Custom Greeting
Untitled design (86) 3 x Caller Questions
Untitled design (86) 1 x Caller Message
Untitled design (86) 2 x Call Transfer Recipients
Untitled design (86) SMS Message
Untitled design (86) Email Message
OPTIONAL Custom Features
Untitled design (87) Appointment Bookings
Untitled design (87) Additional FAQs
Untitled design (87) Alternating Rosters
Untitled design (87) Call Transfer Screening
Untitled design (87) On-Call Escalation
Call us on 1300 00 1300 or CLICK HERE to receive a custom quote.
100 INCLUDED CALLS

PRO

$250

p/month
100% AUS Based 24/7 Live Operator
Included Calls
100
Additional Calls
$2.50

Included Standard Features

Untitled design (86) Custom Greeting
Untitled design (86) 3 x Caller Questions
Untitled design (86) 1 x Caller Message
Untitled design (86) 2 x Call Transfer Recipients
Untitled design (86) SMS Message
Untitled design (86) Email Message
OPTIONAL Custom Features
Untitled design (87) Appointment Bookings
Untitled design (87) Additional FAQs
Untitled design (87) Alternating Rosters
Untitled design (87) Call Transfer Screening
Untitled design (87) On-Call Escalation
Call us on 1300 00 1300 or CLICK HERE to receive a custom quote.

Virtual Phone Bundle

Our Virtual Phone Bundle will ensure your business makes a great first impression every time. The bundle combines a 1300 number with a live phone answering service.

Boost Your Business Image

Combine your virtual reception service with a highly memorable 1300 number or 1800 number for a seamless call handling process and outstanding caller experience.

MORE INFO

Need Some Help Deciding?

Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry about our messaging services. Our Business Consultants are here to assist and will answer any questions that you may have in regards to our 24/7 Phone Answering service.

See How a

Customer Case Study

Michael owns a body corporate organisation that manages multiple properties throughout different suburbs. The organisation receives a large number of calls every day from residents needing assistance. However, Michael's office only operates during standard business hours.

Michael directs all after hour calls to the Virtual Reception service, where one of our operators answer on behalf of his business. The operator from the virtual office then transfers the calls to the designated on-call team member. As the service is 24/7, an operator is always available to take Michael's call, no matter what time it is.

This provided Michael with a seamless call management solution, to help ensure all his residents receive the assistance they require in a timely manner.

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Virtual Receptionist FAQs

Can Virtual Receptionist be used for after hours?

A virtual receptionist can be used 24 hours a day, 7 days a week, all year round.  You are guaranteed to have all your calls answered, even on public holidays.

How will my calls be transferred?

All calls with be transferred with what is called a "warm transfer".  Our operators will place the caller on hold and will announce the caller to you before transferring.

Can my calls be transferred to a mobile number?

Certainly! All calls can be transferred to a land line or mobile which means you will never miss a call.

Do I have to have a 1300 or 1800 number to have a virtual receptionist?

No. Our virtual receptionist service can be a stand alone service where call are transferred to either your land line or mobile. 

What happens when a call is not successfully transferred?

If a call cannot be successfully transferred, our operators will return to the caller and take a message as per your instructions. The message will be sent to a designated email address and mobile.

Can a call be transferred more than one time?

Yes, our service has the ability to accommodate for many extra features such as multiple transfers. If you are interested in customising your Virtual Reception service to include these types of features, please contact our Customer Care team for more information.

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A Professional Voice for A Fraction of The Cost

Make Your Business Even More Outstanding with a Virtual Reception Service

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