24/7 Team Answering Service

There's no limit, the service can handle as many team members as you need. And there are no extra monthly fees for adding people. Set-up costs do vary depending on how many team members are involved, so the initial cost reflects the size of your team.

For changes to existing team members only, a small once-off administration charge applies. If you're adding new team members as well, standard set-up charges apply and vary depending on how many you add.

Yes. Alternating rosters are available as an add-on, which is ideal if your team shares on-call duties or rotates who's responsible for enquiries. Our operators direct each message to whoever is on at the time, based on the roster you provide.

Yes. As well as routing messages to individual team members, our operators can take messages for whole departments. Department contacts are set up just like individual ones, with each message sent to the designated email address.

Every time our operators take a call, the message is sent by both SMS and email directly to the relevant team member, so each person gets the enquiries meant for them and can follow up straight away.

Yes. Every plan is flexible, so if your current one no longer matches your call volumes, you can move to a different plan simply by contacting our Customer Care team. Any change takes effect from the start of the following month.

Once your service is activated, our Activations Team will provide a dedicated landline number that's unique to your business and answered by our call centre. You divert your mobile or landline to this number whenever you need calls covered. You do that either through your phone carrier or directly on your handset.

The key difference is where your messages go. Business Team 24/7 is built for businesses with multiple people, so instead of every message landing in one place, our operators route each one to the right team member (or department) by email and SMS. Every plan includes two message recipients as standard, with more available.

Yes. Appointment bookings and additional FAQs are available as add-ons, so our operators can schedule appointments into your system and answer general questions on your behalf, using the information you supply.

Yes. Our entire call centre and all our operators are based in Australia. Every call is answered locally by staff who are trained here and understand how Australian businesses work.

Every Team Answering plan comes with a 7-day free cancellation period. If the service isn't the right fit, you can cancel within 7 days at no charge so you can try it with a complete peace of mind.