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24/7 Team Answering Service

Call Answering and Message Service for Teams

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It's All About Teamwork

Business Team 24/7 is a professional business answering and telephone message service designed for multiple team members. Once the phone call is answered by the operator a message is taken and forwarded via email and SMS directly to the intended recipient. And of course, our operators and the call centre is based in Australia.

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100% Australian Based Call Centre

Our operators and call centre are located in Australia. With local knowledge and training, our operators will answer your calls as if they were based at your business premises.

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Custom Scripting and Questions

All our phone messaging services are fully tailored to suit your business requirements. From scripting to the information collected by our operators, you can customise the service to make it the right fit for your business needs.

After Hours Services

Operates 24/7, 365 Days a Year

Our services operate 24 hours a day, 7 days a week, 365 days a year. This means your service will always be operating, even on major public holidays such as Christmas or New Year's Day.

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7 Day Free Cancellation

We're confident our Live Answering Services will help make your business even more outstanding. That's why we offer a 7 day free cancellation period for all Team Answering plans.

We're the experts and one of Australia's leading providers of team answering services. Let us show you what a toll free  team answering service can do for your business. Call us on 1300 001 300 or CLICK HERE to make an enquiry and find out more.

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Team Answering Plans

Our ultra-competitive rates and plans are designed to suit a variety of business requirements. Choose the plan that suits your needs and move up and down when required. Plan changes take effect from the beginning of the following month.

15 Included Calls

Lite

$36/Mth

Included Calls 15
Additional Calls $2.40
  • Custom Greeting
  • 3 x Custom Questions
  • 2 x Message Recipients
  • SMS Message
  • Email Message
  • Appointment Bookings
  • Additional FAQs
  • Alternating Rosters
Critical Information Summary

Price excludes GST.

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40 Included Calls

Mid

$88/Mth

Included Calls 40
Additional Calls $2.20
  • Custom Greeting
  • 3 x Custom Questions
  • 2 x Message Recipients
  • SMS Message
  • Email Message
  • Appointment Bookings
  • Additional FAQs
  • Alternating Rosters
Critical Information Summary

Price excludes GST.

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80 Included Calls

Pro

$164/Mth

Included Calls 80
Additional Calls $2.05
  • Custom Greeting
  • 3 x Custom Questions
  • 2 x Message Recipients
  • SMS Message
  • Email Message
  • Appointment Bookings
  • Additional FAQs
  • Alternating Rosters
Critical Information Summary

Price excludes GST.

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150 Included Calls

Ultimate

$270/Mth

Included Calls 150
Additional Calls $1.80
  • Custom Greeting
  • 3 x Custom Questions
  • 2 x Message Recipients
  • SMS Message
  • Email Message
  • Appointment Bookings
  • Additional FAQs
  • Alternating Rosters
Critical Information Summary

Price excludes GST.

Enquire Now

Get Started with a Live Answering Service

Get in Touch with our team and we'll help you create the a Call Answering solution that perfectly matches your business needs.

Create a Complete Call Management Solution

1300 or 1800 Number plus Live Phone Answering

Our Virtual Phone Bundle will ensure your business makes a great first impression every time. The bundle combines a 1300 number with a live phone answering service.

From Only $39/Mth

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Call Answering Services Designed for Businesses of All Sizes

“The business answering service provided by Business 1300 has been a great support to our company. We have peace-of-mind that our calls will always be handled professionally by a real person and the messages will be delivered to the correct staff member.”
Warwick R
General Manager

24/7 Team Answering FAQs

How Many Team Members Can Be Included with My Service?

The service is capable of handling any number of team members. There are no additional monthly fees but set up costs vary according to the number of team members.

Does It Cost to Update the Team Member List?

Most updates are included and don't incur a charge, and can be done at any time. Administration charges may apply to some complex services. To update your member list, simply send a request to our Customer Care team.

How Do I Use My Service with a Phone System or Mobile?

Once your service has been activated, you will receive a dedicated landline number from our Activations Team. This number is unique to your business and is answered by our call centre. The number is used for diversion of your mobile or landline phone when needed. The diversions are set either directly with your phone carrier or at handset level.

Can I Change My Plan?

Yes. All of our services are very flexible. If you are finding that your current plan no longer suits the call volume, you can easily choose another plan by sending a request to our Customer Care team. Rate plan changes take effect from the commencement of the following month.

Can the Service Be Used for Departments As Well As Individual Team Members?

Yes. If you require for messages to be taken for departments as well as individuals, our operators are able to do so. Contacts for departments are set up in the same way as individual team members, where a message is taken and sent to the designated email address.

Ready to Make Your Business Even More Outstanding?

We'll Help You Create the Perfect Answering Solution