Quick Guide to 24/7 Team Answering
How Many Team Members Can Be Included with My Service?
The service is capable of handling any number of team members. There are no additional monthly fees but set up costs vary according to the number of team members.
Does It Cost to Update the Team Member List?
Most updates are included and don't incur a charge, and can be done at any time. Administration charges may apply to some complex services. To update your member list, simply send a request to our Customer Care team.
How Do I Use My Service with a Phone System or Mobile?
Once your service has been activated, you will receive a dedicated landline number from our Activations Team. This number is unique to your business and is answered by our call centre. The number is used for diversion of your mobile or landline phone when needed. The diversions are set either directly with your phone carrier or at handset level.
Can I Change My Plan?
Yes. All of our services are very flexible. If you are finding that your current plan no longer suits the call volume, you can easily choose another plan by sending a request to our Customer Care team. Rate plan changes take effect from the commencement of the following month.
Can the Service Be Used for Departments As Well As Individual Team Members?
Yes. If you require for messages to be taken for departments as well as individuals, our operators are able to do so. Contacts for departments are set up in the same way as individual team members, where a message is taken and sent to the designated email address.
