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Business Team 24/7 is a professional business answering and telephone message service designed for multiple team members. Once the phone call is answered by the operator a message is taken and forwarded via email and SMS directly to the intended recipient. And of course, our operators and the call centre is based in Australia.
Our operators and call centre are based in Australia. They have local training and knowledge, meaning your calls will be answered as if the operators were based at your business.
Our services are fully tailored to your business requirements. Choose how the operators answer each call and what caller info to collect.
Our services are available for both short term and long term periods, delivering complete flexibility to your business.
The business answering service provided by Business 1300 has been a great support to our company. We have peace-of-mind that our calls will always be handled professionally by a real person and the messages will be delivered to the correct staff member. Warwick R - General Manager
Our ultra-competitive rates and plans are designed to suit a variety of business requirements. Choose the plan that suits your needs and move up and down when required. Plan changes take effect from the beginning of the following month.
Whether you’re a small business or a corporation, this answering and message service is ideal for businesses with more than 2 team members. It's perfect for small business operators that require a dedicated answering and message service to ensure they project a professional image. It's also ideal for call overflow and temporary call diversions of the main business line, or as an after hours or an emergency answering service.
Use the service to handle calls while your staff are on the road or in meetings. Calls to their direct extensions or mobiles can be diverted to the call centre when needed.
Route unanswered calls to the service either directly from reception or individual extensions, ensuring every call is answered by a live operator.
Divert your phone lines to the service after hours and during holiday periods. Customers are more inclined to leave a message with a live operator, rather than on voicemail.
All our answering services can be integrated with your appointment booking systems. Our operators can answer on behalf of your business and enter bookings directly into your designated system.
The service is capable of handling any number of team members. There are no additional monthly fees but set up costs vary according to the number of team members.
Most updates are included and don't incur a charge, and can be done at any time. Administration charges may apply to some complex services. To update your member list, simply send a request to our Customer Care team.
Once your service has been activated, you will receive a dedicated landline number from our Activations Team. This number is unique to your business and is answered by our call centre. The number is used for diversion of your mobile or landline phone when needed. The diversions are set either directly with your phone carrier or at handset level.
Yes. All of our services are very flexible. If you are finding that your current plan no longer suits the call volume, you can easily choose another plan by sending a request to our Customer Care team. Rate plan changes take effect from the commencement of the following month.
Yes. If you require for messages to be taken for departments as well as individuals, our operators are able to do so. Contacts for departments are set up in the same way as individual team members, where a message is taken and sent to the designated email address.
Our operators will answer calls in your business name or as per your instructions. They are trained to answer calls just like your own receptionist would.
Our call centre operates 24 hours a day, 7 days a week, all year round. This means the service is always there when you need it, even on major public holidays.
Read the messages taken by our call centre staff on your mobile or email. The operators will send an email and SMS directly to the team member every time they take a call.
Take advantage of our weekly reports and ease the process of entering data into your CRM database. The weekly reports can also help your business track KPI's like number of enquiries.
Business 1300 provides a full range of telephone answering services to suit any business requirement you may have. All services operate 24/7 and are 100% Australian based. However, there are some slight differences in what each service offers.
If you're unsure of which telephone answering service best suits your office requirements, get in touch with our business consultants on 1300 00 1300 or CLICK HERE. We'll be happy to help.
Combine your team answering service with a highly memorable 1300 number or 1800 number for a seamless call handling process and outstanding caller experience. Our bundle plan allows you to choose from a range of services and includes call credits in the monthly access.
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Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry. Our Business Consultants are here to assist and can help you decide if the Team Answering service is right for your business.