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Post Code Prompting is the most reliable means of directing a call to the designated location. Calls are routed to different destinations according to the post code that gets entered by the caller.
The caller is prompted to enter a postcode via an IVR and eliminates the need to rely on multiple networks to route the call to the appropriate location. This is especially relevant to mobile phone calls where its exact location may not be known.
Postcode Prompter is ideal for organisations with multiple sites, franchise networks and retail/service chains that require to accurately direct the inbound call to the nearest branch. It's also an excellent call management solution for hospitality businesses and organisations with area representatives.
The post code routing feature also enables you to play a business intro message and instructions at the beginning of the call. These on-hold messages are usually professionally recorded and allow you to promote your business.
Post Code Prompter can be used either with an Inbound 13-1300-1800 Number or a landline number. The service comes with a DID (Direct In Dial Number) that can be used to automatically divert calls to from your existing business number. The service then takes over and routes the call based on the appropriate answering point.
Perfect for multi-site operations, especially with multiple branches in the same state.
Route calls directly to the franchisee responsible for a particular area or caller's location.
Advertise one number across all locations and route calls to the nearest store.
Promote one number and route calls to the nearest service centre.
Ideal for businesses with multiple contractors responsible for specific areas.
Route calls directly to the local area representative.