Postcode Prompter
Send every caller to the right place with postcode prompting.
Take Complete Control with a Post Code Prompter
Post Code Prompting is the most reliable means of directing a call to the designated location. Calls are routed to different destinations according to the post code that gets entered by the caller.
The caller is prompted to enter a post code via an IVR and eliminates the need to rely on multiple networks to route the call to the appropriate location. This is especially relevant to mobile calls where its exact location may not be known.
Make Sure Every Call Lands at the Right Location
Post Code Prompter is ideal for organisations with multiple sites, franchise networks and retail/service chains that require to accurately direct the call to the nearest branch. It's also an excellent solution for hospitality businesses and organisations with area representatives
The feature enables you to play a business intro message and instructions at the beginning of the call. Those messages are usually professionally recorded and allow you to promote your business.
Multi-Site Businesses
Route each caller to the branch that serves their area, so one advertised number covers every site without customers reaching the wrong one.
Franchise Networks
Advertise one national number and let Postcode Prompter deliver every lead straight to the franchisee who owns that territory.
Retail Store Networks
Promote one number across every campaign and connect each shopper to their nearest store.
Service Organisations
Whether it's a breakdown, a repair or a routine service call, send the request straight to the centre covering that postcode.
Contracting Businesses
Give customers one number to call and let Postcode Prompter match each job to the contractor responsible for that postcode.
Sales and Distribution
One number for the whole country, and every caller lands with the rep or distributor who covers their postcode.
Postcode Prompter Pricing
Set up a Post Code Prompter for only $190 per Month (plus Set Up Costs). For more information, please call 1300 00 1300 or CLICK HERE to make an online enquiry.
Works with Any Business Number
Keep your existing business number, an inbound 13, 1300 or 1800 number isn't required. Each service includes a Direct In Dial (DID) number. So simply divert your current number to it, and Postcode Prompter takes over, routing every call to the right answer point.
Every business routes calls differently, so tell us about your requirements. Call 1300 00 1300 or send an online enquiry and we'll help you set up the Postcode Prompter to suit your locations, territories and answering points.
Need a National Number to Match?
Complete the Set Up with 1300/1800 INBOUND NUMBERS
Now that every call reaches the right location, make sure it's a number worth calling. Add a 1300 or 1800 number to give your business a professional, national presence. Pair it with Postcode Prompter and you've got the complete package: one national number that always connects callers to their nearest location.
Postcode Prompter - FAQs
Postcode Prompter is an IVR feature that asks callers to enter their postcode, then routes the call to the location responsible for that area such as a branch, store, franchisee, contractor or area rep.
When someone calls, they hear your intro message and are prompted to key in their postcode. The system matches the postcode to the destination you've assigned and connects the call automatically.
No. Postcode Prompter works with an inbound number or your existing landline. Each service includes a Direct In Dial (DID) number that you divert your current number to, and the routing takes over from there.
Location-based routing relies on network data that isn't always accurate, particularly for mobile callers. Asking for a postcode removes the guesswork and sends the call exactly where it should go.
Any organisation with more than one answering point such as multi-site businesses, franchise networks, multi-store retailers, service organisations, contracting businesses and sales or distribution teams with area reps.
Yes. You can play a greeting and instructions at the start of the call. Professionally recorded messages are available for $49 per standard recording, with a choice of male or female voice and tone. CLICK HERE for more information.
Calls from unassigned postcodes can be sent to a default destination, such as head office, so no caller is left without an answer.
Yes. Destinations can be updated as your network grows or territories change.
Postcode Prompter is $190 per month, plus set-up costs.
Call 1300 00 1300 or send an online enquiry and one of our team will get in touch to discuss your requirements. We'll help you map out which postcodes belong to which location, set up your answering points and intro message, and assist you with arranging the diversion from your existing number. Once everything is configured, we'll test it with you to make sure every call lands exactly where it should.
