Look Bigger. Sound Better. Never Miss a Call.
Our Virtual Phone Bundle brings together two of the most valuable tools for any business: a professional inbound number and a live answering service, combined in one simple package. Choose a 1300 or 1800 number to give your business an established, nationwide presence. Then pair it with the answering service that suits you best so every call to your new number is answered by a friendly, Australian-based operator in your company name. It's a complete inbound phone solution that helps you look bigger, sound more professional, and never miss an important call, all from a single monthly plan.
1300/1800 Number
First impressions count, and a 1300 or 1800 number signals a professional, established business customers can rely on. Instead of a local landline or personal mobile, callers see a recognisable national number that inspires confidence. And it stays with you as long as it’s connected to a network, even if you move.
Online Call Management Portal
Our Online Call Management portal gives you full visibility and control over your inbound number. From one easy-to-use dashboard, you can route calls to any phone, set up time-of-day and location-based rules, divert to voicemail or the answering service, and view detailed call reporting to see how your number is performing.
Phone Answering Service
Every call is a chance to make a great impression, and our phone answering service makes sure you get it right every time. Instead of reaching voicemail, your callers are greeted by a friendly, professional operator who answers in your business name and sounds every bit like part of your own team.
Choose the Answering Service that Best Suits Your Business
Every business handles calls differently, so your virtual phone bundle lets you choose the answering service that fits yours. Whether you simply need messages taken and sent to you (Business 24/7), messages routed to the right team member (Team Answering), or calls answered and transferred live to the right person (Virtual Reception), there's an option to suit. Each one comes bundled with your choice of a 1300 or 1800 number, giving you a complete inbound solution tailored to the way you work.
100% Australian Based Call Centre
Our operators and call centre are located in Australia. With local knowledge and training, our operators will answer your calls as if they were based at your business premises.
Operates 24/7, 365 Days a Year
Our services operate 24 hours a day, 7 days a week, 365 days a year. This means your service will always be operating, even on major public holidays such as Christmas or New Year's Day.
Custom Scripting and Questions
All our phone messaging services are fully tailored to suit your business requirements. From scripting to the information collected by our operators, you can customise the service to make it the right fit for your business needs.
Choice of 3 Types of Answering Services
Choose the level of answering that's right for you, from simple message-taking to live call transfers. Whichever you pick is bundled with your 1300 or 1800 number in one simple monthly plan.
Business 24/7
A professional answering service that responds in your personal or company name. When our operator takes the call, they capture a message and send it to you by email and SMS.
Team Answering
Designed for businesses with multiple people, this service ensures each caller reaches the right person. Our operator captures a message and forwards it directly to the intended team member by email and SMS.
Virtual Receptionist
Our operator answers the call and transfers them straight through to the right person or department. If that person can't take the call, we take a message and send it to them by email and SMS instead.
Have Questions About the Virtual Phone Bundle?
We're here to help. Call us on 1300 00 1300 or make an online enquiry, and one of our Business Consultants will talk you through how it works and help you find the right setup for your business.
Virtual Phone Number Bundle Plans
Take advantage of our Pro Plan call rates for your 1300 or 1800 number when you bundle with any of our monthly live answering services.
Business 24/7
$39/Mth
Price excludes GST. Business 247 Virtual Phone Bundle is based on the Lite $30 plan. Higher volume plans are available and can be bundled with the $9 1300-1800 plan.
Enquire NowTeam Answering
$45/Mth
Price excludes GST. Business Team Virtual Phone Bundle is based on the Lite $40 plan. Higher volume plans are available and can be bundled with the $9 1300-1800 plan.
Enquire NowVirtual Reception
$57/Mth
Price excludes GST. Business Reception Virtual Phone Bundle is based on the Lite $60 plan. Higher volume plans are available and can be bundled with the $9 1300-1800 plan.
Enquire NowVirtual Phone Bundle - FAQs
Each bundle combines your choice of a 1300 or 1800 number with a live answering service (Business 24/7, Team Answering, or Virtual Reception) in one monthly plan. You also get our discounted Pro Plan call rates on your inbound number as part of the bundle.
Bundling gives you a complete inbound phone solution in one plan, and unlocks our discounted Pro Plan call rates on your 1300 or 1800 number. You get a professional national presence and the assurance that every call is answered by an Australian-based operator, all for one low monthly price.
Yes. You control when and where your calls are directed. Many businesses route calls to our operators after hours, during busy periods, or when reception is unavailable, and take calls themselves the rest of the time.
No. You can pair your 1300 or 1800 number with any of our 24/7 live answering services. The monthly access fee is simply adjusted to reflect the answering service you choose, and you'll still receive the same call rates and included calls for your inbound number.
Yes. The bundle has a minimum term of 3 months. After that, there's no lock-in contract, so you're free to continue month to month.
Yes. Our plans are flexible, so if your call volumes change, you can move up or down simply by contacting our Customer Care team. Any change takes effect from the first of the following month.
Yes. The bundle prices shown are based on the entry-level answering plans, but higher-volume plans are available and can be bundled with the $9 1300/1800 number plan. Just contact our Customer Care team to adjust your plan as your call volumes grow.
Yes. If you'd prefer an 1800 number, you can bundle that with your answering service instead of a 1300 number, the choice is yours.
No, Your number can be directed to any phone you like. For example, you might send calls to our operators after hours and to your own mobile or landline the rest of the time, it's entirely up to you.
Yes, any time after the initial 3-month term. If you'd like to keep one service and disconnect the other, just choose an individual plan for the service you're keeping and let our Customer Care team know.
Yes. All our operators and our call centre are located in Australia, so every call to your bundled number is answered locally by trained staff who understand Australian business.
Yes. Our answering services can integrate with online booking systems, so operators can enter appointments directly into your system, and they can answer common questions on your behalf using information you provide.