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Our Virtual Phone Number Bundle will ensure your business makes a great first impression every time. The bundle combines a 1300 number with a live phone answering service. That way you gain all the benefits of a 1300 number while making sure you never miss a call or have poor quality call signals. And all services are based in Australia.
The services can be set up in a variety of ways, all designed to suit your business requirements. You can either route the 1300 number directly to the answering service and receive messages via SMS and email; or utilise the virtual attendant (IVR). This is where calls can be routed to your mobile, landline or the call centre based on what prompt the caller selects. The answering service can also be used for call overflow, where calls that are unanswered divert to the call centre. Our operators will take the call on behalf of your business.
Virtual Phone Bundles can be paired with a NetPhone and/or an on-hold message for the ultimate business solution. Combining the services is an excellent option for businesses requiring a professional and fully functioning call management system.
NetPhones are ideal for businesses requiring a plug-and-play solution for their office phone needs. And there is no telephone line necessary. The NetPhone comes with a business grade IP phone, enterprise grade hosted PBX features, multiple call lines, and a dedicated phone number.
Combining the NetPhone and Virtual Phone Bundle creates the complete business solution. You can pair the two services by having your 1300 number go directly to the NetPhone, where you can answer calls that ring through. And if you're unavailable, the call is then answered by our call centre staff, so you never miss a call.
On-hold messages and greetings are an excellent way to promote and reinforce your business brand when customers call the business. Professionally recorded messages are ideal for Business Intro greetings and Auto Attendant (IVR) prompts. The messages can be programmed to play at the start of the call on your 1300 number, toll free number or PBX system, promoting your business image before the call has even started.
Both our call centre and inbound virtual office phone number service are 100% Australian based.
Get 100% Call Credits for both the 1300 number and the live answering service. No Effective Access Fee.
Our Virtual Phone Bundle can be tailored to suit your business needs. Our call centre staff all have professional voices and will answer in your business name, just like your own receptionist.
Our services operate 24 hours a day, 7 days a week, 365 days a year. This means your calls will always be answered by one of our operators, even on major public holidays such as Christmas or New Year's Day.
Keep Your Costs Down with Our Ultra-Competitive Call Rates across all 1300 and Virtual Phone Answering Plans.
Choose from a range of services including Business 24/7 live answering and message service; Business Team that caters for multiple team members; and a Virtual Reception service.
Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry about our virtual phone number service in Australia. Our Business Consultants are here to help and will answer any questions you may have regarding our Virtual Phone Bundle.
Yes, if you would like connect a 1800 number instead of the 1300 number, you are able to do so.
Yes, we have a minimum contract term of 3 months for the service. After the 3 months, there is no lock in contract.
No, you can bundle your 1300/1800 number with any of our 24/7 live answering services. The monthly access fee will be adjusted for any difference in live answering charges. You will still receive the same amount of call credits for your 1300/1800 number.
No, your calls can be diverted to any number you require. We are able to divert your 1300/1800 number to our operators during specific times such as after hours and your desired mobile or landline during all other times.
Yes, our plans are very flexible. If you're finding that your plan no longer suits your current call volume, you can easily move up or down in plans by sending a request to our Customer Care Team. Rate plan changes take effect from the first of the next calendar month.
You can split the services at any time after the minimum term of 3 months. If you wish to keep one service and disconnect the other, then all you have to do is select an individual plan of the service you want to keep. Then contact our Customer Care Team to request the change.