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Our Virtual Phone Bundle will ensure your business makes a great first impression every time. The bundle comes with your choice of either a 1300 or 1800 number combined with a live phone answering service that best suits your needs. That way you gain all the benefits of an Australia Wide Inbound Number while making sure every call is answered by a professional phone operator based in Australia.
The services can be set up in a variety of ways, all designed to suit your business requirements. You can either route the 1300-1800 number directly to the answering service and receive messages via SMS and email; or utilise the wide range of features and functions to route some calls to the answering service, and others to a designated mobile or a landline number. To find out more about how our virtual phone bundle can help your business please call 1300 00 1300 or CLICK HERE to make an online enquiry.
Both our call centre and inbound virtual office phone number service are 100% Australian based.
Choose from a range of services including Business 24/7 live answering and message service; Business Team that caters for multiple team members; and a Virtual Reception service.
Our Virtual Phone Bundle can be tailored to suit your business needs. Our call centre staff all have professional voices and will answer in your business name, just like your own receptionist.
Take advantage of our Pro Plan call rates for your 1300 or 1800 number when you bundle with any of our monthly live answering services.
Create a completely virtual phone number by directly routing all calls to your live answering service. Our operators will answer the call on your behalf, meaning your clients are taken care of while you focus on other business matters.
Use the live answering service as a back up for your reception staff by setting up call overflow on your 1300 or 1800 number. Create an outstanding caller experience by projecting a professional image and offering exceptional customer service with every call.
Combining the NetPhone and Virtual Phone Bundle creates the complete business solution. You can pair the two services by having your 1300 number go directly to the NetPhone, where you can answer calls that ring through. And if you're unavailable, the call is then answered by our call centre staff.
Use the 1300 number to boost business presence and utilise the phone answering service for call overflow or as needed. Never let it go to voicemail again.
Increase response rates by advertising a dedicated 1300 number and ensure every enquiry is handled in a professional manner.
Create a dedicated 1300 number for customer service enquiries and use the phone answering service for overflow or as required.
All our answering services can be integrated with your appointment booking systems. Use your 1300 or 1800 number as a point of contact for your clients to book an appointment over the phone.
Yes, if you would like connect a 1800 number instead of the 1300 number, you are able to do so.
Yes, we have a minimum contract term of 3 months for the service. After the 3 months, there is no lock in contract.
No, you can bundle your 1300/1800 number with any of our 24/7 live answering services. The monthly access fee will be adjusted for any difference in live answering charges. You will still receive the same amount of call credits for your 1300/1800 number.
No, your calls can be diverted to any number you require. We are able to divert your 1300/1800 number to our operators during specific times such as after hours and your desired mobile or landline during all other times.
Yes, our plans are very flexible. If you're finding that your plan no longer suits your current call volume, you can easily move up or down in plans by sending a request to our Customer Care Team. Rate plan changes take effect from the first of the next calendar month.
You can split the services at any time after the minimum term of 3 months. If you wish to keep one service and disconnect the other, then all you have to do is select an individual plan of the service you want to keep. Then contact our Customer Care Team to request the change.
On Hold Messages will put a professional touch to any message and enhance your business image. Choose between a male or female voice, recorded in the tone best suited to your business.
Our virtual phone services are used by thousands of businesses Australia wide. From SOHO and small business operators to large enterprises and public companies.
When I started my business I searched for a number of virtual office services over the course of a month or two. Most were a little detached or seemed to miss something. When I found Business 1300, they just ticked every box. They were very professional, they followed through with every promise and delivered exactly what I needed. They're an absolute delight to work with. Highly recommend.
Customers that were previously going to message bank are now being looked after. The service includes great daily feedback on the calls and a weekly summary. Friendly service and easy to deal with when any changes are requested.
Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry about our virtual phone number service in Australia. Our Business Consultants are here to help and will answer any questions you may have regarding our Virtual Phone Bundle.