Local Call 1300 Number - caller is charged a local call rate when calling from an Australian phone line. That's why they're often referred to as Local Call Numbers.
Toll Free 1800 Numbers - call is free for the caller if dialled from an Australian phone line, including mobiles. That's why they're often referred to as Toll Free Numbers.
Free Pool 13-1300-1800 numbers are issued by ACMA (Australian Communications and Media Authority) and unlike smart numbers, there is no upfront cost to obtain the number. Even though they usually don't have a highly memorable pattern, they're still a very effective business tool and come with a complete set of features and functions.
Phone names are inbound 13-1300-1800 numbers which spell the name of the business through the alphanumeric keypad. They're an excellent way of continually promoting your business name by being displayed and very time someone dials the number. They're also highly memorable and rather than remembering a sequence of numbers, customers only have to remember the business name.
Phone words are inbound 13-1300-1800 numbers which spell a word through the phone's alphanumeric keypad. They are a fantastic way to promote your product, service or industry and rather than remembering a sequence of numbers, your customers only have to remember the word and the prefix.
1300 and 1800 numbers come complete with the Business Intro and the Auto Attendant function. And what better way but to promote your business brand with a professionally recorded message. Choose between a male or female voice, recorded in the tone best suited to your business.
Let us do all the hard work and help you get the right 1300 or 1800 number for your business. We'll search the ACMA database for a selection of 1300 and 1800 numbers that best suit your business. Free Pool Numbers, Phone Names, Phone Words and Premium Numbers. There are over a million numbers to choose from. This is a free service and there is no obligation to connect the number through Business1300.
13, 1300 and 1800 numbers can only be used for incoming calls. They cannot be used for making calls out or in other words, outbound calls. That’s why they’re called inbound numbers.
The numbers can be called from any Australian phone line directly and without using an area prefix like 02, 03, 04, etc. They work the same regardless of where they’re dialled from in Australia.
An inbound number is programmed to be routed (diverted) to one or several answering points. These can be a landline phone or a mobile number. The carrier manages the routing settings at its network centre.
An Auto Attendant or IVR function is allocated a specific DID (Direct In-Dial Number) which is effectively a landline phone number. The inbound 13-1300-1800 number is routed to the DID and the call activates the Auto Attendant functionality.
When calling a 1300 number from an Australian phone line, the caller is charged a local call rate. That’s why they are often called Local Call Numbers, in reference to the cost of the call.
A call to an 1800 number is free from any Australian phone line, including mobiles. That’s why they are known as Toll Free Numbers, where there is no toll or charge when calling the number.
Free Pool 13, 1300 and 1800 numbers must always be connected to a network for your business to retain usage rights to the number. ACMA smart numbers can be taken off air and disconnected for a period of up to three years before you lose the rights to the number. Please note that it only applies if you have purchased the smart number and own the ROU (rights of use).
1300 and 1800 numbers cost a lot less than most people think. Our fully featured plans start from $15 per Month including 100% Call Credits. Or you can take advantage of our Valet $5 plan that lets you keep the 1300 or 1800 number connected with all calls routed to your own Voice 2 Email service. All that for only $5 per Month.
Not planning to use the 1300 or 1800 number much? But still need it to improve your business image? Enquire about our $5 Valet Plan that lets you stay connected for only $5 per Month. All calls are routed to your own Voice2Email service and all messages are sent via email. A perfect way to have a 1300/1800 enquiry line without the need to answer calls.
Our fully featured 1300 plans start at $15 per Month. All plans have monthly access fees that come with equal amount of call credits. Our best value plan is $45 per month and offers the best rates, call charges and call credits. All standard plans come with a complete set of features and functions.
Our range of ultra competitive 1800 plans start at $15 per Month. There is no contract and all plans have monthly access fees that come with equal amount of call credits. Our Pro $45 plan offers the cheapest call rates and includes $45 worth of call credits. All standard plans come with a complete set of features and functions including Auto Attendant (IVR), Business Intro Message, Voice2Email, and a wide range of call handling and management functions.
Our CORP13 plan offers ultra competitive, enterprise level 13 number call rates and charges. In addition to some of the best rates available, the account holder receives 20 minutes free per local call.
The cost of getting the actual number depends on whether you elect to get a Free Pool Number or an ACMA smart number. Free Pool Numbers are issued free of charge, but they must be connected to a network for the rights of use to be allocated and active. ACMA smart numbers are purchased through ACMA with a minimum once-off cost of $250 plus administration charges. Once purchased, ACMA smart numbers are allocated with a ROU (rights of use) and can be disconnected from a network for up to three years.
Inbound 13-1300-1800 numbers must be routed (diverted) to a one or several answering points. There are network charges associated with setting up and routing each individual call, as well as subsidising the call cost to the caller. In addition, there are also network costs involved in providing the included features and functions.
Business 24/7 is a professional phone answering and message service that can be answered in a personal or a company name. Once the call is answered by the operator, a message is taken and forwarded via email and SMS.
The service is ideal for small business operators that want to project a professional image and may be used as an alternative to voicemail or as a dedicated business phone answering service. Larger businesses may use it as an after-hours service and for emergency calls. It’s also ideal for call overflow and temporary call diversions of the main business line, especially during those busy periods or to relieve the reception staff.
Business Team 24/7 is a professional business answering and telephone message service designed for multiple team members. Once the phone call is answered by the operator a message is taken and forwarded via email and SMS directly to the intended recipient.
Whether you’re a small business or a corporation, this answering and message service is ideal for businesses with more than 2 team members. It's perfect for small business operators that require a dedicated answering and message service to ensure they project a professional image. It's also ideal for call overflow and temporary call diversions of the main business line, or as an after-hours or an emergency answering service.
The virtual reception service is ideally suited to a business requiring a professional telephone answering solution where calls are transferred directly to the intended recipient. The service is designed to be used in place of in-house receptionists who handle inbound calls. It may be used as a permanent reception service that handles all incoming calls, or for overflow and temporary call diversions of the main business line. It's also ideally suited as an after-hours service for businesses requiring longer operating hours.
Our Short Term Telephone Answering Services are designed to relieve your reception staff, assist during marketing campaigns and unusually busy periods, or take care of the telephone calls during the holidays.
Our Virtual Business Bundle will ensure your business makes a great first impression every time. The bundle combines a 1300 or 1800 number with a live phone answering service. That way you gain all the benefits of an inbound number while making sure you never miss a call.
Business 1300 uses two call centres for all its live answering services, both located in Australia. There is a 120-seat call centre in Melbourne and a 60-seat call centre in Brisbane.
Our call centre in Melbourne provides a range of government-based emergency style services and are well equipped to handle all types of mission critical phone answering services. We also have many clients that use the service for after-hours support calls and emergency situations.
Several our clients utilise us for making bookings on their behalf. A dedicated team of call centre staff are trained in the process and use the clients’ CRM to facilitate the bookings.
Yes. A message can be sent to multiple people if required. There are some additional charges that apply and depend on the number of recipients.
The standard service comes with three (3) pieces of information such as name, company, phone number, etc. plus the message. These are tailored to your requirements. Additional questions/information collected can be added to the service at extra cost.
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