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Business 1300 is one of Australia’s leading providers of inbound telephony. We specialise in Local Call 13/1300 Numbers as well as Australian 1800 Toll Free Numbers. We also provide 24/7 Phone Answering Services from a call centre based in Australia. We can help you get the right 13/1300 Number or a Toll Free 1800 Number; get the number connected at Ultra Competitive Rates; and provide a Live Answering Service for a complete inbound telephony solution.
Our range of inbound services are used by businesses and organisations of all sizes. From SOHO and small business operators to large enterprises and public organisations.
Get 100% Call Credits with All Standard Monthly Plans Across Inbound 1300-1800 Numbers and Live Answering Services.
We Are Proudly a 100% Australian Based Company, Including the Live Answering Call Centre and the Customer Service Team.
Our Full Range of Inbound Services Means We Can Tailor a Complete Solutions for Your Business Needs.
Our No Contract, Month to Month 1300 and 1800 Plans Are Designed to Give Your Business Complete Flexibility.
Our Local Call 1300 and Toll Free 1800 Numbers Come Complete with a Full Set of Features and Functions.
A Local Call 1300 Number or a Toll Free 1800 Number is an excellent way to strengthen your business image and comes with many features that landline business numbers simply can't match. These range from being a national business number that's fully portable and not restricted to a geographical area, to the benefits that flexible call handling and routing options deliver to a business operation.
Our Free Search and Advisory Service will make the process of getting your new number easy. And because we don't lease numbers, the ROU (Rights of Use) is assigned to you and the number becomes your asset.
Local Call 1300 Number - caller is charged a local call rate when calling from an Australian phone line. That's why they're often referred to as Local Call Numbers.
Toll Free 1800 Numbers - call is free for the caller if dialled from an Australian phone line, including mobiles. That's why they're often referred to as Toll Free Numbers.
Free Pool 13-1300-1800 numbers are issued by ACMA (Australian Communications and Media Authority) and unlike smart numbers, there is no upfront cost to obtain the number. Even though they usually don't have a highly memorable pattern, they're still a very effective business tool and come with a complete set of features and functions.
Our 1300 and 1800 plans are some of the most competitive in the Australian market place. And we were the first to introduce plans where 100% of the monthly access fee are call credits.
Whether you're just getting started and looking for a low cost option; or need to reduce the cost of running your existing 1300 or 1800 number; we have the right solution for you. We also have ultra-competitive corporate plans for 13 numbers.
Transfer your 13, 1300 or 1800 number to Business 1300 and save up to 70% on your existing bill. And all of our services are provided by an Australian Tier 1 Carrier.
1300 and 1800 numbers cost a lot less than most people think. Our fully featured plans start from $15 per Month including 100% Call Credits. Or you can take advantage of our Valet $5 plan that lets you keep the 1300 or 1800 number connected with all calls routed to your own Voice 2 Email service. All that for only $5 per Month.
Let us do all the hard work and help you get the right 1300 or 1800 number for your business. We'll search the ACMA database for a selection of 1300 and 1800 numbers that best suit your business. Free Pool Numbers, Phone Names, Phone Words and Premium Numbers. There are over a million numbers to choose from. This is a free service and there is no obligation to connect the number through Business1300.
13, 1300 and 1800 numbers can only be used for incoming calls. They cannot be used for making calls out or in other words, outbound calls. That’s why they’re called inbound numbers.
The numbers can be called from any Australian phone line directly and without using an area prefix like 02, 03, 04, etc. They work the same regardless of where they’re dialled from in Australia.
An inbound number is programmed to be routed (diverted) to one or several answering points. These can be a landline phone or a mobile number. The carrier manages the routing settings at its network centre.
An Auto Attendant or IVR function is allocated a specific DID (Direct In-Dial Number) which is effectively a landline phone number. The inbound 13-1300-1800 number is routed to the DID and the call activates the Auto Attendant functionality.
When calling a 1300 number from an Australian phone line, the caller is charged a local call rate. That’s why they are often called Local Call Numbers, in reference to the cost of the call.
A call to an 1800 number is free from any Australian phone line, including mobiles. That’s why they are known as Toll Free Numbers, where there is no toll or charge when calling the number.
Free Pool 13, 1300 and 1800 numbers must always be connected to a network for your business to retain usage rights to the number. ACMA smart numbers can be taken off air and disconnected for a period of up to three years before you lose the rights to the number. Please note that it only applies if you have purchased the smart number and own the ROU (rights of use).
The cost of getting the actual number depends on whether you elect to get a Free Pool Number or an ACMA smart number. Free Pool Numbers are issued free of charge, but they must be connected to a network for the rights of use to be allocated and active. ACMA smart numbers are purchased through ACMA with a minimum once-off cost of $250 plus administration charges. Once purchased, ACMA smart numbers are allocated with a ROU (rights of use) and can be disconnected from a network for up to three years.
Inbound 13-1300-1800 numbers must be routed (diverted) to a one or several answering points. There are network charges associated with setting up and routing each individual call, as well as subsidising the call cost to the caller. In addition, there are also network costs involved in providing the included features and functions.
Our range of 24/7 Live Telephone Answering Services provide a solution for almost any business requirement. Whether it's a short term need for those busy periods or temporary office closures, or an ongoing Virtual Receptionist Service to complement your existing business, we have the right solution.
Take advantage of our bundle offer with a 1300 number and really make your business stand out. And of course, all our services are provided by a Call Centre Based in Australia.
Business 24/7 is a professional phone answering and message service that can be answered in a personal or a company name. Once the call is answered by the operator, a message is taken and forwarded via email and SMS.
Business Team 24/7 is a professional business answering and telephone message service designed for multiple team members. Once the phone call is answered by the operator a message is taken and forwarded via email and SMS directly to the intended recipient.
The virtual reception service is ideally suited to a business requiring a professional telephone answering solution where calls are transferred directly to the intended recipient.
Our Short Term Telephone Answering Services are designed to relieve your reception staff, assist during marketing campaigns and unusually busy periods, or take care of the telephone calls during the holidays.
Our Virtual Business Bundle will ensure your business makes a great first impression every time. The bundle combines a 1300 or 1800 number with a live phone answering service. That way you gain all the benefits of an inbound number while making sure you never miss a call.
Business 1300 uses two call centres for all its live answering services, both located in Australia. There is a 120-seat call centre in Melbourne and a 60-seat call centre in Brisbane.
Our call centre in Melbourne provides a range of government-based emergency style services and are well equipped to handle all types of mission critical phone answering services. We also have many clients that use the service for after-hours support calls and emergency situations.
Several our clients utilise us for making bookings on their behalf. A dedicated team of call centre staff are trained in the process and use the clients’ CRM to facilitate the bookings.
Yes. A message can be sent to multiple people if required. There are some additional charges that apply and depend on the number of recipients.
The standard service comes with three (3) pieces of information such as name, company, phone number, etc. plus the message. These are tailored to your requirements. Additional questions/information collected can be added to the service at extra cost.
You don't have to be a large national business to make an impression with your callers. On hold messages are ideal for SME businesses to sound just as professional.
Record and play the message while the caller is waiting to be connected. An excellent way to professionally introduce your business to the callers and set it apart from the competitors.
Get a professional recording of your Auto Attendant (IVR) prompts and ensure your business keeps up the image it deserves.
Ideal for business PBX voicemail messages and after-hours Voice 2 Email service. Record custom messages to cover public holidays and temporary office closures.
Promote your business to the callers while they're on hold. Inform them of your range of products and services, their benefits and how they can help them. Or just re-enforce your branding with some pleasant background music.
Get professionally recorded messages uploaded to use with features such as Auto Attendant, Business Intro Message and Voice2Email.
Upload the professionally recorded WAV file to use with the matching PBX feature. Replace Music On Hold with your own professionally recorded Messages On Hold.
Choose from male or female voice talent, and from multiple voice tones including natural, energetic and professional. Select one that best suits your brand and industry. Our Voice Artists are some of the most experienced in Australia and have produced countless voice overs including TV and Radio Ads.
A standard recording includes up to 75 words and is up to 30 seconds in length. It includes a WAV File that can be uploaded onto most PBX systems and for use with inbound numbers. For a tailor made recording including on-hold promotional messages with background music please call 1300 00 1300 or CLICK HERE.