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Business 24/7 is a professional call answering and message service that can be answered in a personal or a company name. Once the call is answered by our operators, we take a message and forward to you via email and SMS. And of course, our operators and the phone messaging service is based in Australia.
The Business 24/7 answering service has a number of business applications, whether you’re a small business or a corporation. Use the service in a number of ways; such as an alternative to voicemail, a dedicated business call answering service, an after-hours service or an emergency hotline. The 24/7 phone messaging service is also ideal for call overflow and temporary call diversions during those busy periods of the day.
Our operators and call centre are located in Australia. With local knowledge and training, our operators will answer your calls as if they were based at your business premises.
Our services operate 24 hours a day, 7 days a week, 365 days a year. This means your service will always be operating, even on major public holidays such as Christmas or New Year's Day.
Our services cater for both short term and long-term periods and can be used for a variety of purposes to suit your business requirements.
At Business 1300, we are the experts and one of Australia's leading providers of phone messaging services. Let us show you what a 24/7 messaging service can do for your business. Call us on 1300 00 1300 or CLICK HERE to make an enquiry and find out more.
“Having a phone messaging service has been a tremendous help to our business. By having the service as a backup to our customer service team during business hours and to handle all calls after-hours, we never have to worry about missing a call again.” Simone C - Customer Support Manager
Use the service to take care of the business calls when you can't take the call or the reception staff are unavailable. Every service comes with a DID landline number which you can use to program your PBX or mobile phone to automatically divert to the live answering service. Our operators will then take care of all the calls.
Project a professional business image by ensuring every call is answered by a live operator. Simply divert your office or mobile phones to the answering service during after hours. Get instant message notifications of every call.
Provide a professional customer service line and manage enquiries without the need to man the phones at all times. This can help you cut costs while maintaining a superior customer service experience.
All our answering services can be integrated with your appointment booking systems. Our operators can answer on behalf of your business and enter bookings directly into your designated system.
Yes. Our plans are very flexible. If you are finding that your call volume is no longer matching your current plan, you can easily move up or down by sending a request to our Customer Care team. Rate plan changes take effect from the commencement of the following month.
Yes. Standard scripting can be changed at any time at no cost. If your are finding that your scripting is no longer matching your business needs, all you have to do is send a request to our Customer Care team. We'll take care of the rest.
Yes. Our call centre operates 24 hours a day, 7 days a week, all year round. This includes all public holidays.
Once your service is live, you will receive a dedicated indial number (DID) that is attached to your answering service. The DID is a landline number that you can use to divert your mobile or landline to the service when required.
No. All of our operators are located in Australia, meaning all calls are answered within Australia. Our call centre staff are locally trained and understand Australian business needs.
All calls are answered in your business name or as per your instructions. Our operators are trained to handle calls just like your own receptionist.
Our call answering scripts and message details are tailored to your business. Choose how the operators answer the phone and what questions to ask the caller.
Easily read the messages taken by our operators on your mobile or email. Our call centre staff send a message via SMS and Email every time they take a call.
Take advantage of our weekly reports and ease the process of entering data into your CRM database. The weekly reports can also help your business track KPI's like number of enquiries.
Business 1300 provides a full range of telephone answering services to suit any business requirement you may have. All services operate 24/7 and are 100% Australian based. However, there are some slight differences in what each service offers.
If you're unsure of which telephone answering service best suits your office requirements, get in touch with our business consultants on 1300 00 1300 or CLICK HERE. We'll be happy to help.
Combine your phone messaging service with a highly memorable 1300 number or 1800 number for a seamless call handling process and outstanding caller experience. Our bundle plan allows you to choose from a range of services and includes call credits in the monthly access.
Our phone messaging services are used by thousands of businesses Australia wide. From SOHO and small business operators to large enterprises and public companies.
When I started my business I searched for a number of virtual office services over the course of a month or two. Most were a little detached or seemed to miss something. When I found Business 1300, they just ticked every box. They were very professional, they followed through with every promise and delivered exactly what I needed. They're an absolute delight to work with. Highly recommend.
The answering service has been great and has really given me more time to get on with things. I just get an email when someone calls and get back to the client when I'm ready. Prices are excellent and it's Australian based so all my clients feel they have been taken care of.
Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry about our messaging services. Our Business Consultants are here to assist and will answer any questions that you may have in regards to our 24/7 Phone Answering service.