Business 24/7 is a professional call answering and message service that can be answered in a personal or a company name. Once the call is answered by our operators, we take a message and forward to you via email and SMS. And of course, our operators and the phone messaging service is based in Australia.
Our operators and call centre are located in Australia. With local knowledge and training, our operators will answer your calls as if they were based at your business premises.
Our services operate 24 hours a day, 7 days a week, 365 days a year. This means your service will always be operating, even on major public holidays such as Christmas or New Year's Day.
Our services cater for both short term and long-term periods and can be used for a variety of purposes to suit your business requirements.
All calls are answered in your business name or as per your instructions. Our operators are trained to handle calls just like your own receptionist.
Our call answering scripts and message details are tailored to your business. Choose how the operators answer the phone and what questions to ask the caller.
Easily read the messages taken by our operators on your mobile or email. Our call centre staff send a message via SMS and Email every time they take a call.
“Having a phone messaging service has been a tremendous help to our business. By having the service as a backup to our customer service team during business hours and to handle all calls after-hours, we never have to worry about missing a call again.” Simone C - Customer Support Manager
Our ultra-competitive rates and plans are designed to suit a variety of business requirements. Choose the plan that suits your needs and move up and down when required. Plan changes take effect from the beginning of the following month.
The Business 24/7 answering service has a number of business applications, whether you’re a small business or a corporation. It's ideal for small business operators that want to project a professional image and may be used as an alternative to voicemail or as a dedicated business call answering service. Larger businesses may use it as an after-hours service and for emergency calls. It’s also ideal for call overflow and temporary call diversions of the main business line, especially during those busy periods or to relieve the reception staff.
Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry about our messaging services. Our Business Consultants are here to assist and will answer any questions that you may have in regards to our 24/7 Phone Answering service.
Yes. Our plans are very flexible. If you are finding that your call volume is no longer matching your current plan, you can easily move up or down by sending a request to our Customer Care team. Rate plan changes take effect from the commencement of the following month.
Yes. Standard scripting can be changed at any time at no cost. If your are finding that your scripting is no longer matching your business needs, all you have to do is send a request to our Customer Care team. We'll take care of the rest.
Yes. Our call centre operates 24 hours a day, 7 days a week, all year round. This includes all public holidays.
Once your service is live, you will receive a dedicated indial number (DID) that is attached to your answering service. The DID is a landline number that you can use to divert your mobile or landline to the service when required.
No. All of our operators are located in Australia, meaning all calls are answered within Australia. Our call centre staff are locally trained and understand Australian business needs.
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