ON-CALL ESCALATION
100% Australian Based Call Centre
Our operators and call centre are located in Australia. With local knowledge and training, our operators will answer your calls as if they were based at your business premises.
Custom Scripting and Questions
The phone answering scripts used by the operators are fully customised to your business requirements. Our flexible options are designed to meet almost any business need.
Operates 24/7, 365 Days a Year
Our services operate 24 hours a day, 7 days a week, 365 days a year. This means your service will always be operating, even on major public holidays such as Christmas or New Year's Day.
Ideal for Critical Support Lines
On-call escalation is the perfect solution for almost any critical or after-hours call line. Whether it's for equipment breakdowns, IT outages, or late night locksmith callouts, our operators will be there to assist callers in getting the help they need.
LITE
$70
p/month100% AUS Based 24/7 Live Operator
Included Standard Features
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Custom Greeting
3 x Caller Questions
2 x Call Transfer Recipients
SMS Message
Email Message
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On-Call Rosters
Critical Support Service
After Hours Call Line
MID
$150
p/month100% AUS Based 24/7 Live Operator
Included Standard Features
Custom Greeting
3 x Caller Questions
2 x Call Transfer Recipients
SMS Message
Email Message
On-Call Rosters
Critical Support Service
After Hours Call Line
PRO
$280
p/month100% AUS Based 24/7 Live Operator
Included Standard Features
Custom Greeting
3 x Caller Questions
2 x Call Transfer Recipients
SMS Message
Email Message
On-Call Rosters
Critical Support Service
After Hours Call Line
1300 or 1800 Number plus Live Phone Answering
Our bundle plan allows you to choose from a range of services and has included call credits in the monthly access.
Customer Case Study
Michael owns a body corporate organisation that manages multiple properties throughout different suburbs. The organisation receives a large number of calls every day from residents needing assistance. However, Michael's office only operates during standard business hours.
Michael directs all after hour calls to the Virtual Reception service, where one of our operators answer on behalf of his business. The operator from the virtual office then transfers the calls to the designated on-call team member. As the service is 24/7, an operator is always available to take Michael's call, no matter what time it is.
This provided Michael with a seamless call management solution, to help ensure all his residents receive the assistance they require in a timely manner.
