---
title: 1800 Numbers Australia | Buy Toll Free Numbers | 1800 Number Costs
description: Leading Australian Provider of 1800 Numbers. 1800 Plans from $5 per Month. Bonus Call Credits. Best Rates. FREE Features. NO Contracts.
image: https://www.business1300.com.au/hubfs/B1300%20Website/1800_Plans/business1300-1800-numbers-hero-161021.jpg
---

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# **1800 Numbers**

Create outstanding customer experiences from only $5 per month.

[View Plans ![arrow](https://www.business1300.com.au/hubfs/B1300%20Website/Home/Vector%2062.svg)](https://www.business1300.com.au/1800-numbers#plans)

## Make a Statement with a 1800 Number

### Australia Wide Toll Free Numbers

1800 numbers are 10-digit Toll Free Australian phone numbers designed for receiving inbound calls, which are routed to a landline or a mobile. Being Toll Free, they're completely **free to 'dial' from any Australian phone, including mobiles**. And because they're not tied to a telephone exchange or geographic area, they're **fully portable national numbers that stay with your business** wherever you're located and however many sites you operate.

#### With a 1800 number, you get features and capabilities well beyond what an ordinary phone number can provide.

By offering a free-call option, 1800 numbers help **boost your marketing**, **maximise response rates** and generate more enquiries for your business. Whether you're a sole trader working from home or a large multi-site organisation, a single 1800 number can handle all your incoming calls. It comes with an **extensive range of call handling and call management features**, all designed to give your business a professional edge.

## Discover Smarter Call Analytics and AI Call Intelligence 

### Online Management Portal

![1800 analytics](https://www.business1300.com.au/hubfs/B1300%20Website/1800_Plans/1800%20analytics.svg)

Take charge of your call routing through our **Online Number Management Portal**, backed by powerful real-time analytics that reveal exactly how your calls are performing as they happen. Push things further with advanced **AI Call Intelligence** and smart built-in tools, including detailed call transcripts, sentiment analysis and automated SMS follow-ups, everything you need to stay connected and respond to customers faster. 

[Enquire Now](https://www.business1300.com.au/1300-1800-numbers-enquiry)

### Remove Barriers and Create an Outstanding Customer Experience

Because they're completely free for customers to call, 1800 numbers help create an exceptional caller experience from the very first point of contact. With no cost involved, customers feel more comfortable making the call. You can provide free over-the-phone consultations, technical help or general customer assistance without callers worrying about the charges.

![lock unlocked](https://www.business1300.com.au/hs-fs/hubfs/Icon%20Images/lock%20unlocked.png?width=65&height=100&name=lock%20unlocked.png)

#### **No Hidden Costs or Lock-In Contracts**

There are **no lock-in contracts** with our 1800 numbers, just the freedom to stay for as long as the service keeps delivering.

 

![Asset 24](https://www.business1300.com.au/hs-fs/hubfs/Icon%20Images/Asset%2024.png?width=98&height=100&name=Asset%2024.png)

#### **Advanced Call Reporting and Analytics**

Make data-driven decisions with **detailed call reporting** that shows you who's calling, when, and from where. Take it one step further with **AI Call Intelligence** and call sentiments.

 

![businesscom-icon-free-090623-1](https://www.business1300.com.au/hs-fs/hubfs/Icon%20Images/businesscom-icon-free-090623-1.png?width=87&height=68&name=businesscom-icon-free-090623-1.png)

#### **Free Call from any Australian Phone Line**

Offer a toll-free 1800 number that puts your customers first. **Build goodwill and drive more enquiries** from right across Australia.

 

![call settings](https://www.business1300.com.au/hs-fs/hubfs/Icon%20Images/call%20settings.png?width=87&height=100&name=call%20settings.png)

#### **Enterprise Grade Features and Functions**

Get access to the **largest range of call handling and management features** available so you can tailor every call to work exactly the way your business needs.

[Enquire Now](https://www.business1300.com.au/1300-1800-numbers-enquiry)

## Cost of 1800 Numbers

For as little as $5 per month, our 1800 numbers give you a low-cost way to keep your business communication at its very best. Choose B1300 as your provider and you'll pay no monthly lease charges, with the numbering charge covered by the access fee. Every standard plan also comes with call credits for added talk time, plus access to the full suite of features and functions.

## 1800 Number Plans

Choose the plan that suits your business. Swipe or use the arrows to see more.

←

→

### Starter

$5/Mth

Routed To:

AUS Landline15c/Min

AUS Mobile30c/Min

Included Features ▼

- Call Analytics Portal
- Voice2Email
- Call Overflow
- Time and Day Routing
- Call Forwarding

Premium Features for $5/Mth ▼

- Online Number Management Portal
- IVR Menu Prompts
- Business Intro Message
- Geo Routing
- Call Alert
- Call Distributor
- Call Recording
- Call Barring

Supercharge Your Number ▼

- Call Tracking
- SMS Follow Up
- AI Call Transcriptions & Sentiments

[Critical Information Summary](https://www.business1300.com.au/hubfs/B1300%20PDF%20Brochures%20CIS/CIS/Business1300%20CIS%201300-1800%20Starter%20Plan.pdf)

Price excludes GST.  
All timed calls are billed on a  
per second basis.

[Enquire Now](https://www.business1300.com.au/1300-1800-numbers-enquiry)

SoftPhone PBX + 1800

### Business Complete

$19/Mth

Included:

- 1800 Number
- AUS Landline Number
- Cloud PBX Licence
- Softphone App

Cloud PBX Call Rates ▼

AU Landline9c/Call

AU Mobile9c/Min

Calls to 13/130022c/Call

Inter Account CallsIncluded

1800 Number Call Rates ▼

Included Calls$9 per Month

Routed to AU Fixed6c/Min

Routed to AU Mobile12c/Min

AI Call Intelligence6c/Min

Cloud PBX Features ▼

- Call Parking
- Call Transfer
- Real Time BLF
- Input Code Prompting
- Call Waiting
- Call Queuing
- Voice2 Email
- Missed Call Notification
- Call Recording
- Call Forwarding
- Hunt Group
- Listen In
- Barge In
- Auto Attendant IVR
- DND Do Not Disturb
- Time Based Routing
- CRM Integration
- Call Intro Greeting
- Extension Calling
- Change Caller ID
- SMS Integration
- Music On Hold
- Call Analytics & Reporting
- Conference Calling

[Critical Information Summary](https://www.business1300.com.au/hubfs/B1300%20PDF%20Brochures%20CIS/CIS/INBOUND%201300%20Complete%20Plan%20B1300%20CIS%20200826.pdf)

Price excludes GST.  
All timed calls are billed on a  
per second basis.

[Enquire Now](https://www.business1300.com.au/1300-1800-numbers-enquiry)

$20 Included Calls

### Business Lite

$15/Mth

Cost When Routed To:

AUS Landline10c/Min

200 Mins Included Talk Time

(Approx 80 Calls)

AUS Mobile20c/Min

100 Mins Included Talk Time

(Approx 40 Calls)

Included Features ▼

- Advanced Call Analytics Portal
- Online Number Management Portal
- Voice2Email
- Call Overflow
- Time and Day Routing
- Call Recording
- CRM Integrations and API
- State Based Routing
- Business Intro Message
- IVR Menu Prompts
- Call Alert
- Geo Routing
- Call Forwarding
- Call Distributor
- Call Barring

Supercharge Your Number ▼

- Call Tracking
- SMS Follow Up
- AI Call Transcriptions & Sentiments

[Critical Information Summary](https://www.business1300.com.au/hubfs/B1300%20PDF%20Brochures%20CIS/CIS/Business1300%20CIS%201800%20Numbers.pdf)

Price excludes GST.  
All timed calls are billed on a  
per second basis.

[Enquire Now](https://www.business1300.com.au/1300-1800-numbers-enquiry)

$40 Included Calls

### Business Mid

$30/Mth

Cost When Routed To:

AUS Landline8c/Min

500 Mins Included Talk Time

(Approx 200 Calls)

AUS Mobile16c/Min

250 Mins Included Talk Time

(Approx 100 Calls)

Included Features ▼

- Advanced Call Analytics Portal
- Online Number Management Portal
- Voice2Email
- Call Overflow
- Time and Day Routing
- Call Recording
- CRM Integrations and API
- State Based Routing
- Business Intro Message
- IVR Menu Prompts
- Call Alert
- Geo Routing
- Call Forwarding
- Call Distributor
- Call Barring

Supercharge Your Number ▼

- Call Tracking
- SMS Follow Up
- AI Call Transcriptions & Sentiments

[Critical Information Summary](https://www.business1300.com.au/hubfs/B1300%20PDF%20Brochures%20CIS/CIS/Business1300%20CIS%201800%20Numbers.pdf)

Price excludes GST.  
All timed calls are billed on a  
per second basis.

[Enquire Now](https://www.business1300.com.au/1300-1800-numbers-enquiry)

$60 Included Calls

### Business Pro

$45/Mth

Cost When Routed To:

AUS Landline6c/Min

1000 Mins Included Talk Time

(Approx 400 Calls)

AUS Mobile12c/Min

500 Mins Included Talk Time

(Approx 200 Calls)

Included Features ▼

- Advanced Call Analytics Portal
- Online Number Management Portal
- Voice2Email
- Call Overflow
- Time and Day Routing
- Call Recording
- CRM Integrations and API
- State Based Routing
- Business Intro Message
- IVR Menu Prompts
- Call Alert
- Geo Routing
- Call Forwarding
- Call Distributor
- Call Barring

Supercharge Your Number ▼

- Call Tracking
- SMS Follow Up
- AI Call Transcriptions & Sentiments

[Critical Information Summary](https://www.business1300.com.au/hubfs/B1300%20PDF%20Brochures%20CIS/CIS/Business1300%20CIS%201800%20Numbers.pdf)

Price excludes GST.  
All timed calls are billed on a  
per second basis.

[Enquire Now](https://www.business1300.com.au/1300-1800-numbers-enquiry)

$250 Included Calls

### Corporate 200

$200/Mth

Cost When Routed To:

AUS Landline5c/Min

5000 Mins Included Talk Time

(Approx 2000 Calls)

AUS Mobile10c/Min

2500 Mins Included Talk Time

(Approx 1000 Calls)

Included Features ▼

- Advanced Call Analytics Portal
- Online Number Management Portal
- Voice2Email
- Call Overflow
- Time and Day Routing
- Call Recording
- CRM Integrations and API
- State Based Routing
- Business Intro Message
- IVR Menu Prompts
- Call Alert
- Geo Routing
- Call Forwarding
- Call Distributor
- Call Barring

Supercharge Your Number ▼

- Call Tracking
- SMS Follow Up
- AI Call Transcriptions & Sentiments

[Critical Information Summary](https://www.business1300.com.au/hubfs/B1300%20PDF%20Brochures%20CIS/CIS/Business1300%20CIS%201800%20Corp%20Plans.pdf)

Price excludes GST.  
All timed calls are billed on a  
per second basis.

[Enquire Now](https://www.business1300.com.au/1300-1800-numbers-enquiry)

$600 Included Calls

### Corporate 500

$500/Mth

Cost When Routed To:

AUS Landline4c/Min

15000 Mins Included Talk Time

(Approx 6000 Calls)

AUS Mobile10c/Min

6000 Mins Included Talk Time

(Approx 2400 Calls)

Included Features ▼

- Advanced Call Analytics Portal
- Online Number Management Portal
- Voice2Email
- Call Overflow
- Time and Day Routing
- Call Recording
- CRM Integrations and API
- State Based Routing
- Business Intro Message
- IVR Menu Prompts
- Call Alert
- Geo Routing
- Call Forwarding
- Call Distributor
- Call Barring

Supercharge Your Number ▼

- Call Tracking
- SMS Follow Up
- AI Call Transcriptions & Sentiments

[Critical Information Summary](https://www.business1300.com.au/hubfs/B1300%20PDF%20Brochures%20CIS/CIS/Business1300%20CIS%201800%20Corp%20Plans.pdf)

Price excludes GST.  
All timed calls are billed on a  
per second basis.

[Enquire Now](https://www.business1300.com.au/1300-1800-numbers-enquiry)

## 1800 Number Features and Functions

1800 numbers come with a range of features and functions, all designed to help you manage your calls and deliver an outstanding caller experience. Put a 1800 number to work for your business by combining these functions to **build a seamless, end-to-end call management system**.

 

![Two interlocking gear cogs representing settings or process automation](https://www.business1300.com.au/hubfs/Icon%20Images/cogs.svg)

Number Management Portal

Create a call flow and manage your 1800 number via an online portal. Make real-time changes to your call management settings so it always reflects your current operational needs.

![Bar chart analytics icon with upward trending data visualization](https://www.business1300.com.au/hubfs/Icon%20Images/analytics.svg)

Live Call Analytics

Monitor how your inbound calls are performing with live analytics. Identify which marketing campaigns are delivering results and channel your resources toward your busiest periods.

![Phone receiver icon representing call tracking](https://www.business1300.com.au/hubfs/Icon%20Images/call%20tracking-1.svg)

AI Call Analysis

Listen back to your calls with Call Recording and AI Call Analytics. Go deeper with transcripts, summaries and sentiment analysis to assess both customer satisfaction and how your team is performing.

![Phone keypad icon representing interactive voice response IVR system](https://www.business1300.com.au/hubfs/Icon%20Images/ivr.svg)

Call Management Functions

Combine Business Intro Messages, an IVR Auto Attendant and a wide selection of other features to build the ultimate call management system.

![Overflow icon with horizontal ellipsis dots indicating more options](https://www.business1300.com.au/hubfs/Icon%20Images/overflow.svg)

Call Overflow and AH Call Handling

Manage your peak-time and after-hours calls with ease, ensuring every caller is looked after whenever they try to call you.

![Microphone icon with email envelope representing voice to email feature](https://www.business1300.com.au/hubfs/Icon%20Images/voice%20to%20email.svg)

Voice 2 Email

Divert overflow and after-hours calls to Voice2Email, with voicemail messages delivered straight to a chosen inbox so they're easy to save, forward, and listen back to whenever you need.

![Clock icon representing time-based functionality](https://www.business1300.com.au/hubfs/Icon%20Images/time%20based.svg)

All Hours Call Management

Configure your call flow to route calls based on the time of day and your business hours, ensuring every call is handled properly around the clock.

![Business introduction icon illustration](https://www.business1300.com.au/hubfs/Icon%20Images/business%20intro.svg)

On-Call Messages

Set up the system to play a range of pre-recorded messages tailored to each situation, whether at the start of a call, for IVR selections, or as voicemail greetings.

## Too Busy to Answer Every Call?

### Never Miss a Call Again with LIVE PHONE ANSWERING

[![Phone Answering CTA](https://www.business1300.com.au/hs-fs/hubfs/BCOM%20Website/CTA/Phone%20Answering%20CTA.png?width=6250&height=3750&name=Phone%20Answering%20CTA.png)](https://www.business1300.com.au/virtual-phone-numbers)

Every call answered. Every lead captured. Combine your 1800 number with our Australian-based Phone Answering service and never send a customer to voicemail again.

[VIRTUAL PHONE BUNDLE](https://www.business1300.com.au/virtual-phone-numbers)

## 1800 Numbers - FAQs

How do 1800 numbers work?

1800 numbers are **virtual inbound numbers**, which means they aren't tied to any single physical phone line and can't be used to make outbound calls. Instead, they sit in front of your existing phone services and pass incoming calls through to wherever you want them answered.

When a customer dials your 1800 number, the call moves across the network to the answer point you've selected, whether that's a landline, mobile, or call centre answering service. You decide how these calls flow, routing them by time of day, the caller's location, or your business hours, so every call is always handled the right way.

Why are 1800 numbers called Toll Free Numbers?

1800 numbers are known as Toll Free Numbers because the **caller pays nothing to make the call**. This applies to calls from any Australian landline or mobile, making the call completely free for your customers.

The term originally comes from the idea of a 'toll', which is simply a charge for using a service, in this case, the cost of the phone call. By making their number toll free, businesses remove any cost barrier for customers, encouraging more people to get in touch. It's a popular choice for businesses that want to make it as appealing as possible for customers to call.

What is the difference between 1300 and 1800 numbers?

Both 1300 and 1800 numbers are **virtual inbound numbers that work in precisely the same way**, sharing the same features and functions and directing calls to your chosen answer points. The single difference is what the caller pays. With a 1300 number, the caller is charged a fixed local-call rate from any Australian landline or their mobile plan's rate. With an 1800 number, the call is completely free from any Australian landline or mobile service. 

What are the key features of 1800 numbers?

1800 numbers come with a wide set of features and functions, all designed to help you manage your calls and give every caller an outstanding experience. By combining these features, you can build a complete call management system shaped around the way your business operates. Key features include:

**Toll Free for the Caller**: calls are free for the caller from any Australian landline or mobile service, removing any cost barrier for customers to call your business.

**Call Routing and Geo Routing**: direct calls to any answer point and automatically send callers to the nearest or most suitable location based on where they're calling from.

**Time-Based Routing**: manage calls according to the time of day and your business hours, so you never miss a call or have a customer ringing out.

**IVR Auto Attendant and Prompts**: greet callers with a business intro message and a menu of options that guides them to the right person or department.

**Business Intro Messages**: play pre-recorded messages at the start of a call to reinforce your brand and promote your business.

**Call Recording**: review your calls to measure customer satisfaction and staff performance.

**Voice2Email**: send overflow and after-hours calls to voicemail, with messages delivered straight to a nominated inbox for immediate action.

**Call Analytics and AI Call Intelligence**: gain real-time insight into how your calls are performing, with detailed transcripts, summaries and sentiment analysis to help you track results and boost customer satisfaction.

You can mix and match these features to suit your needs, whether you're handling peak periods, covering after-hours calls, or creating a smooth experience for every caller.

 

What are the key benefits of 1800 numbers?

1800 numbers offer a range of benefits that make them a valuable asset for businesses of any size.

**Remove Cost Barrier to Call**: 1800 numbers are free to call from any Australian landline or mobile, removing any cost barrier for customers to call your business and encouraging more people to get in touch.

**A Professional, National Presence**: a 1800 number works right across Australia, giving even a small or local business the image of a large, national organisation. Customers get a single consistent point of contact no matter where they're calling from.

**Memorability and Marketing Power**: 1800 numbers, particularly those with word-based or patterned digits, are far easier to remember than a standard ten-digit number. That drives stronger response rates from signage, billboards, radio and TV, and anywhere customers only glimpse your brand for a brief moment.

**Flexible Call Routing**: because 1800 numbers aren't tied to a physical phone line, you can direct calls to any answer point and change where they go whenever you like. Route calls by time of day, caller location, or business hours, and effortlessly handle peak periods and after-hours calls.

**Continuity and Control**: your number stays with you even if you relocate, change providers, or expand, so you're never out of reach of your customers. You retain full control of your call flow and can adjust it whenever your business needs change.

**Insight and Analytics**: 1800 numbers come with reporting tools that let you track call volumes, monitor how your marketing campaigns are performing, and match resources to demand, turning every call into valuable business intelligence.

Taken together, these benefits help you capture more enquiries, present a stronger brand, and manage your calls more effectively.

What number options are available for 1800 numbers?

When you set up an 1800 number, you're not limited to just one type. There's a range of options to suit your budget, your branding and how memorable you want your number to be. Here are the main choices on offer.

**Standard 1800 Numbers**: a random 10-digit number selected from the available pool. These are the most affordable option and are ideal if you simply want a professional national number without any specific pattern.

**Premium Easy-to-Remember Number Patterns**: numbers with repeating digits or simple sequences that customers find easier to recall. These typically carry a higher once-off charge but can boost the impact of your advertising.

**Smart Numbers (Phone Words/Phone Names)**: a number that spells out a word or your business name using the letters on the phone keypad, e.g. 1800 FLOWERS. Smart Numbers are highly memorable, strengthen your brand and can dramatically lift the response you get from marketing.

**New or Existing Numbers**: you can choose a brand new number, or port an existing 1800 number across if you're switching providers, so you don't lose a number your customers already recognise.

The right option for you comes down to your priorities. If cost is your main concern, a standard number does the job perfectly. If you'd like your number to work harder in your advertising, a Premium or Smart Number is well worth considering.

How do I get a 1800 number?

Getting an 1800 number is a simple process and we're here to help. Start by choosing the type of number that suits your business, whether that's a standard number, a premium easy-to-remember pattern, or a Smart Number that spells out a word or your business name. To help you decide, make the most of our [Free Search and Advice](https://www.business1300.com.au/free-search) service, where one of our B1300 Account Managers will search the database to find the best 1800 number for your needs. Once you've picked an available number, we'll reserve it for you and begin the service activation process. Get in touch with one of our team members and let us make it a seamless process.

How do I connect a 1800 number?

Connecting a 1800 number is fast and simple because it doesn't need any special hardware, wiring, or a dedicated phone line. A 1800 number is a virtual inbound number that sits in front of your current phone services, so once it's set up you just nominate the answer points where you'd like your calls to land, such as a landline or a mobile number, or call centre answering service DID (Direct InDial Number).

B1300 is a full-service company and we'll look after the whole process for you. From helping you select the right number and activating the service to setting up your call flow and turning on the features you need. Get in touch today and let us make it simple for you.

 

How do I bring across my existing 1800 number to B1300?

Transferring your existing 1800 number to B1300 is a straightforward process known as porting, which lets you move providers without giving up the number your customers already recognise. To begin, just contact our team and let us know you'd like to bring your number across. We'll guide you through each step and tell you what information we require, which typically includes some basic account and number details from your existing provider.

From there, B1300 does the rest. We'll oversee the transfer, configure your call flow, and enable any features you need, so everything's ready to go the moment your number lands with us. Your number stays active the whole time, so you won't miss any calls. Get in touch today and we'll handle it all for you.

How does a 1800 number stay with my business?

One of the biggest advantages of a 1800 number is that it belongs to your business, not to a particular location, phone line, or in most cases, the provider. Because it's a virtual inbound number that simply sits in front of your existing phone services, it isn't tied to any physical location. This means you can relocate your office, change your underlying phone services, or even switch providers, and your 1800 number stays exactly the same.

Unless you're leasing a number (B1300 does not lease numbers), if you ever decide to move to a new provider, your number can be ported across through a simple transfer process. This continuity means the number you promote on your signage, website, and advertising remains constant over time, protecting the marketing value you've built up and ensuring your customers can always reach you on the same number.

B1300 doesn't lease 1800 numbers, so any number we allocate to you 'belongs' to your business, and you retain full control over it.

How do I manage my 1800 number with B1300?

Operating your 1800 number with B1300 is easy, and our **Online Number Management Portal** puts you in complete control of how your calls are managed. You can create and update your call flow at any time, make changes to where calls are answered and how they're routed based on factors like the time of day, the caller's location, or your business operating hours. That means you can effortlessly handle peak periods, cover after-hours calls, and make sure no caller is left unattended.

You also get access to a full suite of features you can enable and customise to fit your business requirements. These include Geo Routing, Time-Based Routing, Business Intro Messages, an IVR Auto Attendant, Call Recording, Voice2Email, and Call Analytics with AI Call Intelligence. Best of all, changes can be made in real time to keep up with your business operations, and whenever you'd like a hand, the B1300 team is on hand to help you get the most from your 1800 number.

 

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