1800 NUMBERS

How a 1800 Number Can Help Your Business

• Increase sales enquiries and gain an edge on your competitors by offering a Free Call option. Calls to a 1800 number are free from any Australian phone line including mobiles. Ideal for marketing and on-going business promotion activities. Being a nation-wide number, it will also open up markets outside your local area.
• Impress your customers and create goodwill by making it free to call your business. Your customers will appreciate it and have an even better perception of your business.
• Streamline your call handling process and project a more professional image with included features like Business Intro Message and Auto Attendant. Get a professionally recorded message to boost your business even further.
• Ensure that your business never has to change its number. It comes with a variety of geographic routing options which means your business only needs one number regardless of its location and the number of branches.
• Only inbound numbers come with the option of choosing a memorable and easy to remember smart number. Phone Names and Phone Words are an excellent way to promote your business and be remembered.
• 1800 numbers come with a variety of call routing functions. Choose ones that best suit your requirements and improve your business' call handling process. Geo routing will divert calls to a specific answering destination dependent upon call origin. Time based routing will automatically route calls to a nominated answering point dependent upon when the call is being made.

1800 Features to Make Your Business Stand Out

1800 numbers come with a host of features to make your business stand out from the crowd. Choose features that best suit your requirements to ensure every call creates an outstanding caller experience.

• Business Intro Message - promote your business at the start of every call.
• Auto Attendant - transfer calls directly to the appropriate answering point.
• Voice2Email - use when calls are unable to be taken.
• Geo Routing Functions - route calls to the appropriate answering point based on the call origin.
• Time Based Routing - route calls to the appropriate answering point based on the time of the call.
• Call Handling Functions - choose from multiple options including Call Alert and Call Overflow.

Guide to 1800 Call Rates and Charges

Call Cost to the Caller

Calls to a 1800 number are free from any Australian phone line including mobiles.

Call Costs to the 1800 Account Holder

The 1800 number account holder is charged for every incoming call. Call rates depend upon the plan, call origin and where the number is being routed to i.e. landline or mobile.

• Included Calls (Call Credits) - value of calls included in the monthly access fee. Call credits are used against any call types.
• Local Calls - rate applicable to local calls made to the 1800 number from a landline. Only applies when the 1800 number is being routed to another landline number.
• National Calls - rate applicable to national calls made to the 1800 number from an Australian landline. Only applies when the 1800 number is being routed to another Australian landline number.
• Mobile Calls - rate applicable to calls made to the 1800 number from any Australian mobile. Only applies when the 1800 number is being routed to an Australian landline.
• Calls to Mobile - if the 1800 number is being routed to an Australian mobile, all calls are charged at the same rate, regardless of call origin or if it's made via a landline or a mobile.

Excellent Return on Investment

A business that receives around 20 calls per day is likely to spend an average of $20 per week. In most cases, just one additional sale will more than cover the cost of the number. And that’s before you take into account all the other benefits like boosting business presence, getting better results from marketing activities and making the business more efficient through an improved call handling process.
If you would like some help calculating how much a 1800 number is likely to cost your business, call one of our Business Consultants on 1300 00 1300 or CLICK HERE to make an online enquiry.