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1800 numbers are an excellent way to make a great impression and fully engage your customers. Being a toll free number, they're free to call from any Australian phone line. A 1800 number is an excellent addition to most business marketing campaigns and ongoing promotional activities, ensuring maximum response rates and generating more inbound calls.
Unlike a standard landline, 1800 numbers aren't restricted to a local phone exchange and can be used Australia-wide. That means you only need one number for your business, regardless of the number of locations you have. They're also fully portable, so there's no need to change numbers if you move premises or expand your business.
Being completely free for customers to call, 1800 numbers can help create an exceptional caller experience. You can use a toll free number to provide free over-the-phone consultations or customer assistance. They're a cost effective way to provide seamless communication between you and the caller.
Calls to 1800 numbers are free to call from any Australian phone line, making them an excellent addition to most business marketing campaigns and on-going promotional activities.
Our 1800 number has been very helpful in engaging our customers, especially because it is a free call number. Being in the health industry, we want our customers to be encouraged to contact us and that's what the free call feature does. The 1800 number, which is also a phone name, has been very successful for our business. Jesse H - General Manager
At Business 1300, we're the experts and one of Australia's leading providers of 1800 numbers. Let us show you what a toll free 1800 number can do for your business. Call us on 1300 00 1300 or CLICK HERE to make an enquiry and find out more.
1800 numbers are a low cost solution for easy customer communication. Starting from $15 per Month, you can connect a fully equipped 1800 number that will help your business create an outstanding caller experience. Choosing Business 1300 as your provider means that there are no monthly lease charges and the access fee covers the numbering charge. All standard plans include equal call credits and access to the full range of features and functions.
If you’d like to learn more about the range of options available to you, talk to one of our business consultants on 1300 00 1300 or CLICK HERE. Our consultants will happily assist in finding the perfect solution for your business.
Auto Attendant (also known as IVR) allows callers to select an option from the numeric keypad, which transfers the call directly to the option they have selected. It's a great solution for businesses with multiple departments. By skipping reception in the call transfer process, the feature can help relieve your reception staff and provide callers with quicker call wait times.
Call overflow is a feature that allows the call to be diverted to a different phone number if it's taking too long to be answered. The feature is a great way to ensure that every call gets attended to. It can also be paired with a Live Answering Service, where our call centre staff can answer on your behalf if you're unavailable to take the call.
A Voice2Email service is a feature that can be added to your inbound number, where calls are diverted to a message bank if you're not available to take the call. Unlike a standard message bank, the caller's message is sent to a designated email address as an mp3 file. It can then be easily forwarded to another recipient, or stored in the email inbox.
Time-based routing involves diverting calls to a designated phone number based on the time of day. It's the ideal solution for automatically routing after-hour calls and can be combined with either a Voice2Email or a Live Answering Service.
A business intro greeting is a recording that can be programmed to play at the start of every call. It can either be a stand-alone promotional message or combined with IVR prompts. The greeting can be recorded in-house or by a professional voice artist. It's a fantastic way to introduce your business to the caller and create a positive customer experience before the call has even started.
Geo-Routing enables calls to be diverted to a given number, depending on what location the call is coming from. This feature is a fantastic solution for businesses with multiple locations. The calls will be directed to the most relevant location, without the need for a receptionist to transfer.
Yes, 1800 Numbers are free to call from both landlines and mobile numbers. The cost of the call is fully paid by the account holder.
1800 Number Call Rates are only marginally more expensive than 1300 numbers. In most cases, there is only a cent differentiation between the two rates.
The main difference between 1300 and 1800 numbers is how calls are charged. A 1300 number splits the call costs between the caller and the account holder, whereas a 1800 number charges the account holder the whole cost of the call. This makes it free for callers to ring a 1800 number, unlike a 1300 number.
Yes. A 1800 Number includes advanced call forwarding features that includes forwarding calls to a mobile. 1800 Numbers have a wide range of Setup Options, including time-based routing, call overflow and geo-based routing.
A well promoted 1800 number can make a huge difference to your quantity of inbound leads. If you’re on the fence about getting a 1800 number for your business, let us provide you with a little bit of information on how it could drive growth and help your business succeed year-round.
Increase sales enquiries and gain an edge on your competitors by offering a free call option. Calls to a 1800 number are free from any Australian phone line including mobiles.
Being an Australian nation-wide number, it won't restrict your business to your local area. It will open up a much larger market and generate new business that otherwise would have gone to your competitors.
Show commitment to your customers and create goodwill by making it free to call your business. For a long time, 1800 numbers have been used by leading Australian companies to re-enforce their image of a customer focused organisation.
Ensure your business never has to change its number. It comes with a variety of geographic routing options which means your business only needs one number regardless of its location and the number of branches.
The 1800 numbers provide a free-call service for our members and clients, which has been a key benefit to provide our customers.
Clare - Operations Manager
Our range of inbound services are used by businesses and organisations of all sizes. From small business operators to large organisations, we have the right solution for you.
We used Business 1300 for our small business phone number. We were, and continue to be, very impressed at the prompt service and ability to easily and quickly change the numbers the calls are being directed too or the schedule of when numbers are routed to after-hours messages/numbers.
Business 1300 has been a great help to my business. They have provided a high-quality service at a very affordable price. The Customer Care Team are always helpful and quick with any of my requests. I highly recommend getting a Smart Number with them.