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1800 NUMBERS

Generate More Business with a 1800 Number

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Huge Range of 1800 Numbers to Choose From 

1800 numbers are 10-digit inbound numbers where the call is free for the caller if dialled from an Australian phone line. That's why they are often called Free Call or Toll Free NumbersUnlike local landline numbers, 1800 numbers are not assigned to a particular phone exchange, making them fully portable with no need to change numbers if you move premises. Similar to 1300 numbers, they are Australia wide national numbers and callers don't need to use an area code when dialling from within Australia. That makes them ideal for any Australian business, regardless of location or the number of offices.

A 1800 number comes with a wide range of features and functions that both landline and mobile numbers simply can't match. It is also an excellent addition to most business marketing campaigns and on-going promotional activities, ensuring maximum response rates and generating more inbound calls.

1800 numbers are available in many forms and there is a huge range of numbers to choose from. Free Pool Numbers are ideal for businesses that need a generic number, and Smart Numbers are an excellent choice for marketing and advertising purposes.

Low Call Rates

Reduce Costs with Our Cheap Call Rates Across All 1800 Plans. Ask Us About the Corporate 1800 Plans for More Discounts.

100% Call Credits

All Standard 1800 Plans Come with 100% Call Credits. No Effective Access Fee When You Use 100% of the Included Call Credits.

NO Contracts

Our 1800 Numbers Come with No Contracts and are Month to Month. Which Means Complete Flexibility for Your Business. 

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1800 Plans from $15 per Month

Including 100% Call Credits

Our range of ultra competitive 1800 plans start at $15 per Month. There is no contract and all plans have monthly access fees that come with equal amount of call credits. Our Pro $45 plan offers the cheapest call rates and includes $45 worth of call credits. All standard plans come with a complete set of features and functions including Auto Attendant (IVR), Business Intro Message, Voice2Email, and a wide range of call handling and management functions.

LITE

$15
Per Month

Included Calls $15

  • Local Calls - 10c p/min
  • National Calls - 10c p/min
  • Mobile Calls - 15c p/min
  • Routed to Mobile - 25c p/min
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  • 1800 LITE Features
  •    
  • 24/7 Helpline
  • Auto Attendant (IVR)
  • Voice 2 Email
  • Business Intro Message
  • Geo Routing
  • Time Based Routing
  • Call Alert
  • Call Forwarding
  • Call Distributor
  • Call Recording
  • Call Overflow
  • Call Barring
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PRO

$45
Per Month

Included Calls $45

  • Local Calls - 6c p/min
  • National Calls - 6c p/min
  • Mobile Calls - 10c p/min
  • Routed to Mobile - 15c p/min
  •    
  • 1800 PRO Features
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  • 24/7 Helpline
  • Auto Attendant (IVR)
  • Voice 2 Email
  • Business Intro Message
  • Geo Routing
  • Time Based Routing
  • Call Alert
  • Call Forwarding
  • Call Distributor
  • Call Recording
  • Call Overflow
  • Call Barring
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Critical Information Summary

 

Our 1800 number has been very helpful in engaging our customers, especially because it is a free call number. Being in the health industry, we want our customers to be encouraged to contact us and that's what the free call feature does. The 1800 number, which is also a phone name, has been very successful for our business. Jesse H - General Manager

1800 Valet $5 Plan

Not planning to utilise the 1800 number very much? But still want it to boost your business image? Enquire about our $5 Valet Plan that allows you to stay connected for just $5 per Month. All calls are diverted to a Voice2Email service and messages are emailed directly to you. Get a professionally recorded message to ensure callers leave their details. An ideal way to have a 1800 enquiry line without the need to take calls immediately. CLICK HERE to enquire about our $5 Valet Plan. 

Corporate 1800 Plans

Have you got a 1800 number and the costs are way too high? We have a number of high volume 1800 plans that can save you thousands when compared with other telcos. And cheaper plans does not mean inferior network or less functions. Our 1800 numbers are part of an enterprise grade network run by one of Australia's largest inbound number carriers. And they include a complete set of functions and features.

Professional Phone Message Recording

Make your business sound exceptional with our Pro Voice Recording Service! Stand out even more and get a professionally recorded Intro Message, IVR Prompts or a Voice2Email Message for only $39. Call us on 1300 00 1300 or CLICK HERE to make an online enquiry.

1800 Postcode Prompter

Do You Have Multiple Offices or a Distribution Network With Numerous Locations? Take advantage of our Post Code Prompting to ensure that every call lands at the correct location. Ideal for multi-site businesses, franchise networks and retail chains. Callers are asked to enter their post code and the call is diverted to the correct location. Ideal for businesses that need more than standard geo-routing options and ensures that calls from a mobile phone are correctly routed. Call us on 1300 00 1300 or CLICK HERE to make an online enquiry about our Post Code Prompting service.

How a 1800 Number Can Help Your Business

  • Increase sales enquiries and gain an edge on your competitors by offering a Free Call option. Calls to a 1800 number are free from any Australian phone line including mobiles. Ideal for marketing and on-going business promotion activities. Being a nation-wide number, it will also open up markets outside your local area.
  • Impress your customers and create goodwill by making it free to call your business. Your customers will appreciate it and have an even better perception of your business.
  • Streamline your call handling process and project a more professional image with included features like Business Intro Message and Auto Attendant. Get a professionally recorded message to boost your business even further.
  • Ensure that your business never has to change its number. It comes with a variety of geographic routing options which means your business only needs one number regardless of its location and the number of branches.
  • Only inbound numbers come with the option of choosing a memorable and easy to remember smart number. Phone Names and Phone Words are an excellent way to promote your business and be remembered.
  • 1800 numbers come with a variety of call routing functions. Choose ones that best suit your requirements and improve your business' call handling process. Geo routing will divert calls to a specific answering destination dependent upon call origin. Time based routing will automatically route calls to a nominated answering point dependent upon when the call is being made.

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1800 Features to Make Your Business Stand Out

1800 numbers come with a host of features to make your business stand out from the crowd. Choose features that best suit your requirements to ensure every call creates an outstanding caller experience.

  • Business Intro Message - promote your business at the start of every call.
  • Auto Attendant - transfer calls directly to the appropriate answering point.
  • Voice2Email - use when calls are unable to be taken.
  • Geo Routing Functions - route calls to the appropriate answering point based on the call origin.
  • Time Based Routing - route calls to the appropriate answering point based on the time of the call.
  • Call Handling Functions - choose from multiple options including Call Alert and Call Overflow.

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Guide to 1800 Call Rates and Charges

Call Cost to the Caller

Calls to a 1800 number are free from any Australian phone line including mobiles.

Call Costs to the 1800 Account Holder

The 1800 number account holder is charged for every incoming call. Call rates depend upon the plan, call origin and where the number is being routed to i.e. landline or mobile.

  • Included Calls (Call Credits) - value of calls included in the monthly access fee. Call credits are used against any call types.
  • Local Calls - rate applicable to local calls made to the 1800 number from a landline. Only applies when the 1800 number is being routed to another landline number.
  • National Calls - rate applicable to national calls made to the 1800 number from an Australian landline. Only applies when the 1800 number is being routed to another Australian landline number.
  • Mobile Calls - rate applicable to calls made to the 1800 number from any Australian mobile. Only applies when the 1800 number is being routed to an Australian landline.
  • Calls to Mobile - if the 1800 number is being routed to an Australian mobile, all calls are charged at the same rate, regardless of call origin or if it's made via a landline or a mobile.

Excellent Return on Investment

A business that receives around 20 calls per day is likely to spend an average of $20 per week. In most cases, just one additional sale will more than cover the cost of the number. And that’s before you take into account all the other benefits like boosting business presence, getting better results from marketing activities and making the business more efficient through an improved call handling process.
If you would like some help calculating how much a 1800 number is likely to cost your business, call one of our Business Consultants on 1300 00 1300 or CLICK HERE to make an online enquiry.

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