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1800 NUMBERS

Generate More Business with a Toll Free 1800 Number

Make a Statement with a 1800 Number

1800 numbers are an excellent way to make a great impression and fully engage your customers. Being a toll free number, they're free to call from any Australian phone line. A 1800 number is an excellent addition to most business marketing campaigns and ongoing promotional activities, ensuring maximum response rates and generating more inbound calls.

Remove Barriers and Create an Outstanding Customer Experience

Unlike a standard landline, 1800 numbers aren't restricted to a local phone exchange and can be used Australia-wide. That means you only need one number for your business, regardless of the number of locations you have. They're also fully portable, so there's no need to change numbers if you move premises or expand your business.

Being completely free for customers to call, 1800 numbers can help create an exceptional caller experience. You can use a toll free number to provide free over-the-phone consultations or customer assistance. They're a cost effective way to provide seamless communication between you and the caller.

Free Call from any Australian Phone Line

Calls to 1800 numbers are free to call from any Australian phone line, making them an excellent addition to most business marketing campaigns and on-going promotional activities. 

100% Call Credits Included and No Contract

As with all Business1300 inbound plans, there are no contracts. And every business and corporate 1800 plan comes with 100% call credits. Save on access fees when your calls go over the minimum monthly commitment.

Full Set of Features and Functions

All business features and functions are included in the monthly plan. Ensure the 1800 number is fully set up to suit your business requirements and create an outstanding caller experience every time. 

At Business 1300, we're the experts and one of Australia's leading providers of 1800 numbers. Let us show you what a toll free 1800 number can do for your business. Call us on 1300 00 1300 or CLICK HERE to make an enquiry and find out more.

Our 1800 number has been very helpful in engaging our customers, especially because it is a free call number. Being in the health industry, we want our customers to be encouraged to contact us and that's what the free call feature does. The 1800 number, which is also a phone name, has been very successful for our business. Jesse H - General Manager

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Cost of 1800 Numbers

Standard Plans Include 100% Call Credits and a Full Range of Functions

1800 numbers are a low cost solution for easy customer communication. Starting from $15 per Month, you can connect a fully equipped 1800 number that will help your business create an outstanding caller experience. Choosing Business 1300 as your provider means that there are no monthly lease charges and the access fee covers the numbering charge. All standard plans include equal call credits and access to the full range of features and functions.

If you’d like to learn more about the range of options available to you, talk to one of our business consultants on 1300 00 1300 or CLICK HERE. Our consultants will happily assist in finding the perfect solution for your business.

Product Brochure

LITE

$15
Per Month
INCLUDED CALLS $15
  • Local Calls - 10c p/min
  • National Calls - 10c p/min
  • Mobile Calls - 15c p/min
  • Routed to Mobile - 25c p/min
  •    
  • 1800 LITE Features
  •    
  • 24/7 Helpline
  • Auto Attendant (IVR)
  • Voice 2 Email
  • Business Intro Message
  • Geo Routing
  • Time Based Routing
  • Call Alert
  • Call Forwarding
  • Call Distributor
  • Call Recording
  • Call Overflow
  • Call Barring
Enquire Now

PRO

$45
Per Month
INCLUDED CALLS $45
  • Local Calls - 6c p/min
  • National Calls - 6c p/min
  • Mobile Calls - 10c p/min
  • Routed to Mobile - 15c p/min
  •    
  • 1800 PRO Features
  •    
  • 24/7 Helpline
  • Auto Attendant (IVR)
  • Voice 2 Email
  • Business Intro Message
  • Geo Routing
  • Time Based Routing
  • Call Alert
  • Call Forwarding
  • Call Distributor
  • Call Recording
  • Call Overflow
  • Call Barring
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Live Phone Answering

 
Combine Your 1800 Number with a Live Answering Service for a Complete Call Management Solution.
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Critical Information Summary

CORP250

$250
Per Month
INCLUDED CALLS $250
  • Local Calls - 5c p/min
  • National Calls - 5c p/min
  • Mobile Calls - 9c p/min
  • Routed to Mobile - 12c p/min
  •    
  • 1800 CORP250 Features
  •    
  • 24/7 Helpline
  • Auto Attendant (IVR)
  • Voice 2 Email
  • Business Intro Message
  • Geo Routing
  • Time Based Routing
  • Call Alert
  • Call Forwarding
  • Call Distributor
  • Call Recording
  • Call Overflow
  • Call Barring
 
Enquire Now

CORP1000

$1000
Per Month
INCLUDED CALLS $1000
  • Local Calls - 4c p/min
  • National Calls - 4c p/min
  • Mobile Calls - 7c p/min
  • Routed to Mobile - 12c p/min
  •    
  • 1800 CORP1000 Features
  •    
  • 24/7 Helpline
  • Auto Attendant (IVR)
  • Voice 2 Email
  • Business Intro Message
  • Geo Routing
  • Time Based Routing
  • Call Alert
  • Call Forwarding
  • Call Distributor
  • Call Recording
  • Call Overflow
  • Call Barring
 
Enquire Now

Phone Words

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Critical Information Summary

ON HOLD MESSAGES

Professionally Recorded Phone Messages

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  • Male or Female Voice
  • Choice of Tones
  • Includes a WAV File
  • Suitable for PBX Use
  •  
  • Ideal for Many Applications
  • Business Intro Messages
  • Auto Attendant (IVR) Prompts
  • Voicemail Announcements
  • PBX Promotional Messages
 
On Hold Messages

1800 Number plus Live Answering

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Critical Information Summary

Guide to 1800 Call Rates and Charges

The account holder of the 1800 number is charged for every call depending on its origin. Call charges vary between plans and the rate is quoted on per minute basis. However, they are charged on a per second basis with no minimums i.e. a 10 second call is charged for 10 seconds.

Call Cost to the Caller

Calls to a 1800 number are free from any Australian phone line including mobiles.

Call Costs to the 1800 Account Holder

The 1800 number account holder is charged for every incoming call. Call rates depend upon the plan, call origin and where the number is being routed to i.e. landline or mobile.

  • Included Calls (Call Credits) - value of calls included in the monthly access fee. Call credits are used against any call types.
  • Local Calls - rate applicable to local calls made to the 1800 number from a landline. Only applies when the 1800 number is being routed to another landline number.
  • National Calls - rate applicable to national calls made to the 1800 number from an Australian landline. Only applies when the 1800 number is being routed to another Australian landline number.
  • Mobile Calls - rate applicable to calls made to the 1800 number from any Australian mobile. Only applies when the 1800 number is being routed to an Australian landline.
  • Calls to Mobile - if the 1800 number is being routed to an Australian mobile, all calls are charged at the same rate, regardless of call origin or if it's made via a landline or a mobile.

Excellent Return on Investment

A business that receives around 20 calls per day is likely to spend an average of $20 per week. In most cases, just one additional sale will more than cover the cost of the number. And that’s before you take into account all the other benefits like boosting business presence, getting better results from marketing activities and making the business more efficient through an improved call handling process.
If you would like some help calculating how much a 1800 number is likely to cost your business, call one of our Business Consultants on 1300 00 1300 or CLICK HERE to make an online enquiry.

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1800 Postcode Prompter

Do You Have Multiple Offices or a Distribution Network With Numerous Locations? Take advantage of our Post Code Prompting to ensure that every call lands at the correct location. Ideal for multi-site businesses, franchise networks and retail chains. Callers are asked to enter their post code and the call is diverted to the correct location. Ideal for businesses that need more than standard geo-routing options and ensures that calls from a mobile phone are correctly routed. Call us on 1300 00 1300 or CLICK HERE to make an online enquiry about our Post Code Prompting service.

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Call Management Functions

1800 numbers come with features and functions all designed to help you manage your calls and create a seamless caller experience. Use a combination of functions to make a toll free number work for your business and stand out from your competitors.

Auto Attendant (IVR)

Auto Attendant (also known as IVR) allows callers to select an option from the numeric keypad, which transfers the call directly to the option they have selected. It's a great solution for businesses with multiple departments. By skipping reception in the call transfer process, the feature can help relieve your reception staff and provide callers with quicker call wait times.

Call Overflow

Call overflow is a feature that allows the call to be diverted to a different phone number if it's taking too long to be answered. The feature is a great way to ensure that every call gets attended to. It can also be paired with a Live Answering Service, where our call centre staff can answer on your behalf if you're unavailable to take the call.

Voice 2 Email

A Voice2Email service is a feature that can be added to your inbound number, where calls are diverted to a message bank if you're not available to take the call. Unlike a standard message bank, the caller's message is sent to a designated email address as an mp3 file. It can then be easily forwarded to another recipient, or stored in the email inbox.

Time-Based Routing

Time-based routing involves diverting calls to a designated phone number based on the time of day. It's the ideal solution for automatically routing after-hour calls and can be combined with either a Voice2Email or a Live Answering Service.

Business Intro Greeting

A business intro greeting is a recording that can be programmed to play at the start of every call. It can either be a stand-alone promotional message or combined with IVR prompts. The greeting can be recorded in-house or by a professional voice artist. It's a fantastic way to introduce your business to the caller and create a positive customer experience before the call has even started.

Geo-Routing

Geo-Routing enables calls to be diverted to a given number, depending on what location the call is coming from. This feature is a fantastic solution for businesses with multiple locations. The calls will be directed to the most relevant location, without the need for a receptionist to transfer.

Phone Words

Phone Words are 1800 numbers that spell a word through the phone's alphanumeric keypad. They're an excellent choice for marketing and advertising purposes.

Promote Your Product or Service

Phone Words are 5x more memorable than a standard landline or mobile phone number. Instead of callers having to remember a sequence of numbers, they only have to remember the word associated with your business.
 
Phone Words
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Inbound Services Designed for Businesses of All Sizes

Our range of inbound services are used by businesses and organisations of all sizes. From small business operators to large organisations, we have the right solution for you.

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We used Business 1300 for our small business phone number. We were, and continue to be, very impressed at the prompt service and ability to easily and quickly change the numbers the calls are being directed too or the schedule of when numbers are routed to after-hours messages/numbers.

 Natalie W, Manager

Business 1300 has been a great help to my business. They have provided a high-quality service at a very affordable price. The Customer Care Team are always helpful and quick with any of my requests. I highly recommend getting a Smart Number with them.

 
 Moey K, Owner

On Hold Messages from $39

Make your business sound exceptional with our Pro Voice Recording Service! Stand out even more and get a professionally recorded Intro Message, IVR Prompts or a Voice2Email Message for only $39. Call us on 1300 00 1300 or CLICK HERE to make an online enquiry.

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Bring Customers to You with a 1800 Number

A well promoted 1800 number can make a huge difference to your quantity of inbound leads. If you’re on the fence about getting a 1800 number for your business, let us provide you with a little bit of information on how it could drive growth and help your business succeed year-round.

Get an Edge on Your Competitors

Increase sales enquiries and gain an edge on your competitors by offering a free call option. Calls to a 1800 number are free from any Australian phone line including mobiles.

Gain a National Footprint

Being an Australian nation-wide number, it won't restrict your business to your local area. It will open up a much larger market and generate new business that otherwise would have gone to your competitors.

Make a Great Impression

Show commitment to your customers and create goodwill by making it free to call your business. For a long time, 1800 numbers have been used by leading Australian companies to re-enforce their image of a customer focused organisation.

Boost Your Business Image

Streamline your call handling process and project a more professional image with included features like Business Intro Message and Auto Attendant. Get a professionally recorded message to boost your business even further.

Always Keep the Same Number

Ensure your business never has to change its number. It comes with a variety of geographic routing options which means your business only needs one number regardless of its location and the number of branches.

Be 5x More Memorable

Only inbound numbers come with the option of choosing a memorable and easy to remember smart number. Phone Names and Phone Words are an excellent way to promote your business and be remembered.

See How a Toll Free Number Can Help Your Business

Service and Customer Focused Businesses

General Requirements

  • Easy to remember Australia-wide phone number that's free to call.
  • Project a professional image.
  • Streamline the call handling process and ensure that every call is handled in a professional manner.

The Solution

  • A fully featured Free Call 1800 number. Selected from the Smart Number range for an easy-to-remember sequence.
  • A professionally recorded business intro message to welcome callers and promote the business brand.
  • Auto Attendant (IVR) to direct calls to the appropriate destination or PBX extension.
  • Overflow routing to allow for busy periods and to ensure all calls get answered in a professional manner.
  • Time based routing to an after-hours service for an automated call handling process.
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Service Features

  • 1800 Smart Number
  • Business Intro Message
  • Auto Attendant (IVR)
  • Call Overflow
  • Time Based Routing
  • Voice2Email

Value Add Services

  • Professionally recorded business intro message, IVR prompts and a Voice2Email announcement.
  • Live phone answering service for overflow and after-hours calls.

The 1800 numbers provide a free-call service for our members and clients, which has been a key benefit to provide our customers.

Clare - Operations Manager

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Huge Range of Numbers to Choose From

1800 numbers are available in many forms and there is a huge range of numbers to choose from. If you need help finding the right number for your business, get in touch with one of our expert consultants on 1300 00 1300 or CLICK HERE to make an enquiry.

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Get More Out of Your Marketing with a 1800 Number

See How You Can Make Your Business Even More Outstanding

Make an Enquiry