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1300 and 1800 numbers are fast becoming a 'must have' for businesses of all sizes. Apart from delivering a vast range of business benefits, they come with features and functions that other phone numbers simply can't match. We are the experts and one of Australia's leading providers of inbound numbers. Let us show you what a local call 13/1300 number or a toll free 1800 number can do for your business.
Inbound numbers come with many features and functions, all designed to help you manage your calls and create an outstanding caller experience. Use a combination of functions to make the number work for your business and stand out from your competitors.
Auto Attendant (also known as IVR) allows callers to select an option from the numeric keypad, which transfers the call directly to the option they have selected. It's a great solution for businesses with multiple departments. By skipping reception in the call transfer process, the feature can help relieve your reception staff and provide callers with quicker call wait times.
Call overflow is a feature that allows the call to be diverted to a different phone number if it's taking too long to be answered. The feature is a great way to ensure that every call gets attended to. It can also be paired with a Live Answering Service, where our call centre staff can answer on your behalf if you're unavailable to take the call.
A Voice2Email service is a feature that can be added to your inbound number, where calls are diverted to a message bank if you're not available to take the call. Unlike a standard message bank, the caller's message is sent to a designated email address as an mp3 file. It can then be easily forwarded to another recipient, or stored in the email inbox.
Time-based routing involves diverting calls to a designated phone number based on the time of day. It's the ideal solution for automatically routing after-hour calls and can be combined with either a Voice2Email or a Live Answering Service.
A business intro greeting is a recording that can be programmed to play at the start of every call. It can either be a stand-alone promotional message or combined with IVR prompts. The greeting can be recorded in-house or by a professional voice artist. It's a fantastic way to introduce your business to the caller and create a positive customer experience before the call has even started.
Geo-Routing enables calls to be diverted to a given number, depending on what location the call is coming from. This feature is a fantastic solution for businesses with multiple locations. The calls will be directed to the most relevant location, without the need for a receptionist to transfer.
Also known as Call Whisper, this function warns the recipient of the call that it's coming from the inbound number. A subtle voice message is played at the beginning of the call and can't be heard by the caller. Perfect for businesses that have multiple numbers or users that accept the 13-1300-1800 calls on the mobile and would like to differentiate between incoming calls.
This option distributes the inbound calls to a number of different answering points, depending on the pre-set ratio of available resources at different sites e.g. 60% of calls to be routed to one answering point, 40% of calls to be routed to another answering point.
Our range of inbound services are used by businesses and organisations of all sizes. From SOHO and small business operators to large enterprises and public organisations.
Business 1300 provided quick solutions and positive outcomes with my services. They always provide friendly customer service and have been a pleasure to deal with.
We love our number 1300 GET TINT, thanks so much! Business 1300 has a super easy process of getting a 1300 phone word. I highly recommend all companies consider getting a number for their business.
The 1800 numbers provide a free-call service for our members and clients, which has been a key benefit to provide our customers.
Clare - Operations Manager
Having a 13 number has allowed us to direct all our enquiries to one place. It's also a great number for us to promote in our national marketing material.
David - CTO
1300 numbers are 10-digit Australia wide numbers where the caller is charged a local call rate when dialling from an Australian phone line, including mobiles. That's why they're often referred to as Local Call Numbers. Being Australia wide means there is no need to use an area prefix when calling the number. The numbers are used for incoming calls only and can be answered on either a landline or a mobile phone. A 1300 number is fast becoming a 'must have' for businesses of all sizes. It comes with features and functions that traditional phone numbers simply can't match.
Australia wide national numbers where the caller is charged the cost of a local call from any Australian phone line, including mobiles. Make it simple and cheap for customers to call your business.
Our no contract plans give your business complete flexibility. $5 plans are available to keep your 1300 number connected if you decide to put the number on hold.
Our fully featured plans come complete with all the functions including Auto Attendant, Business Intro Message and Voice2Email. Get 100% call credits with no effective access fee when your calls reach the threshold.
A 1300 number is a popular choice for businesses of all sizes, no matter how small or how big. It comes with a vast range of business benefits that will make your business stand out and generate more customer enquiries. Your business will not only benefit from having a national number that's completely portable and not limited to a geographic area, but you will also be able to take advantage of the many call handling and routing options that come with a 1300 number.
Inbound 13-1300-1800 numbers come with a wide range of features and functions, all designed to make the number work for your business . Use a combination of features to create a call handling system best suited to your business.
There are many benefits that an inbound 13-1300-1800 number can bring to a business. These range from being a national number that is fully portable and not restricted to a geographical area, to the benefits that a wide range of call handling and routing options deliver to a business operation.
Most businesses find attracting and retaining customers an on-going challenge. Inbound numbers make the business look more significant and project an image that installs confidence. And that leads to more customer enquiries and higher retention rates.
Inbound numbers make it more appealing for customers to call the business. 13 and 1300 numbers attract a local call rate and calls to 1800 numbers are free when dialled from an Australian phone line, including mobiles. These are great incentives for customers to call your business.
Improve brand awareness and promote your business name, product or service through a Phone Name or a Phone Word. Inbound numbers are available in many more variations than landline numbers. These include phone words that can spell the name of the business, product or service through the alphanumeric keypad.
Gain functionality and improve the call handling process with the large selection of features and functions that inbound numbers come with. Utilise a combination of geo-routing, time-based routing and the variety of call handling features to create a call management process that will improve business efficiency and generate more sales.
Unlike most landline numbers, inbound numbers are not restricted to a local exchange. They don't have a local number prefix which means they're truly an Australia wide national number which can be dialled from any location in Australia. Having an Inbound Number means your business is not held back from generating sales from outside the local area.
Inbound numbers stay with the business regardless of its location. You don't have to change business phone numbers when moving premises or expanding the business. You only need one number and you keep it for the life of the business.
13/1300 and 1800 numbers offer a much broader range of call handling options than other numbers. These include Auto Attendant (IVR), Business Intro and Promotional Announcements, Voice 2 Email, Call Alert and others. Utilise all or some of the call handling functions to create an inbound call process that will impress your callers and project a professional image.
Inbound numbers can be routed to one or more answering points which can be a mobile number or a landline number. Utilise Call Distributor or the Call Overflow function to distribute calls across a range of answering points. The functions will ensure no caller gets an engaged signal.
Routing of calls to 1800 and 13/1300 numbers can be determined by the caller's location. A perfect solution for multi-site operations, franchise operations and national businesses with branch offices. No need to promote multiple numbers.
Calls to the numbers can be routed to alternative answering points depending on the time of the call. Perfect for diverting after-hours calls to a Voice2Email service or a 24/7 Live Answering Service.
Inbound 13-1300-1800 numbers are virtual numbers that are routed to an answering point that can either be a landline or a mobile number. Depending on the business requirements, the number can be routed to one or a range of answering points. Being virtual numbers means they're fully portable, making them a perfect choice for growing businesses that may be moving premises or expanding their operations.
13, 1300 and 1800 numbers can only be used for receiving calls and that's why they are called inbound numbers. They're Australia wide national numbers which means there is no need to use an area code like 02, 03, etc. They also come with a high level of call handling and routing options. That makes them a superior choice to traditional landline numbers, delivering improved efficiency and productivity to any business operation. For this reason, 1300 numbers and 1800 numbers tend to be among the most popular choices for businesses looking for complete flexibility and access to a full range of call handling features and functions.
All prefixes come with exactly the same features and functions and can be set up in the same way. They're proven to increase marketing response rates and boost business presence. They are also available as Smart Numbers, which is an excellent way for a business to promote its name, product or service.
Whether you go for a 1800 number or a 1300 number depends upon your business requirements. Either way, it will enhance your business image and operations. It you are unsure of which one best suits your needs, we'll be happy to assist. Call us on 1300 00 1300 or CLICK HERE and we'll find the right number for your business.
One of the biggest challenges for a SOHO business is to project a more significant image, one that installs confidence and puts the business on par with larger competitors. A 1300 number is a much better alternative to a local number, and even more so to a mobile number. It will give an impression that your business is well-established and eliminate any doubts in the customer’s mind.
The extensive features and functions including the business intro message, auto attendant and time-based routing for after-hours calls will help you manage inbound calls and eliminate that constant phone call juggle. They will help you create a professional caller experience, further strengthening your business image.
One of the best ways to reach new customers and generate business from outside the local area is to have a national phone number. It makes a statement about the business and looks very impressive on the website. A 1300 number will expand your market reach, generate better response rates from your marketing activities including online, and ensure your business isn’t restricted to just the local area.
The 1300 number will also enable you to streamline the call handling process utilising the variety of enterprise grade features and functions. Many businesses use the overflow feature to make sure callers never get an engaged signal or ring out. And being a national number will ensure you only have one business number and never have to change it, regardless of where your premises are or how many locations your business has.
Being a national business requires a national number, one that customers can dial without having to use an area code. 13/1300/1800 numbers are the only viable solution and will ensure your business projects that image. There aren't many leading national businesses that don’t use either a 1300 or 1800 number. And of course, large enterprise businesses also use 13 numbers.
Popularity of 1300 numbers has skyrocketed in recent years. Businesses of all sizes are choosing a 1300 number over other prefixes. And there are some good reasons why.
Unlike landline numbers, 1300 numbers are not restricted to a particular exchange or area. Which means they’re fully portable and are Australia wide national numbers.
Calls to a 1300 number are charged at a local call rate from anywhere in Australia. Local call rates are determined by the caller’s telephone provider.
They’re inbound numbers and can only be used for receiving calls. The numbers are routed to an answering point, which can be either a landline or a mobile number.
1300 numbers are designed to receive calls which are then routed using a wide range of call management functions. They’re the only numbers that automatically come with such features and allow a business to structure a call management process to suit their needs.
Whether you’re a SOHO operator or a multi-national company, the extensive range of call handling features and functions means there is no need for multiple business numbers.
Fully featured 1300 plans start from $5 per month including call credits.
Inbound numbers make it more appealing for customers to call the business, especially when compared to mobile numbers. That means more calls and better response rates from marketing activities.
Apart from the prefix, the only difference between 1300 and 1800 numbers is the call rate charged to the caller. A call to a 1800 number is free from any Australian phone line.
1300 numbers come with exactly the same features and functions as 13 numbers. In terms of functionality, the only difference between the prefixes is the length of the number (13 numbers are only 6 digits long).
1800 numbers come with the same features and functions as 1300 numbers. The only difference is that the call is free for the caller if dialled from any Australian phone line, including mobiles. That's why they're often called Free Call or Toll Free Numbers. As with all inbound numbers, they're Australia wide national numbers and there is no need to use an area code when dialling from within Australia. 1800 numbers are an excellent way to enhance your marketing and provide a free-call option for your customers, ensuring maximum response rates and generating more business enquiries.
Calls to 1800 numbers are free from any Australian phone line, making them an excellent addition to most business marketing campaigns and on-going promotional activities.
As with all Business1300 inbound plans, there are no contracts and every business plan comes with 100% call credits. Save on access fees when your calls go over the minimum monthly commitment.
All business features and functions are included in the monthly plan. Ensure the 1800 number is fully set up to suit your business requirements and create an outstanding caller experience every time.
Toll Free 1800 Numbers are an excellent way to fully engage your customers. As they are free to call from any Australian phone line, it makes them more appealing for customers to call your business. They are an inexpensive way to significantly boost your business presence, increase sales enquiries, and help promote your business. They come with enterprise grade features and functions which are sure to impress while creating goodwill by making it free to call your business.
All inbound numbers come with the same features and functions, and all are Australia wide numbers that don't require an area prefix. The differences lie in call costs, numbering charges and memorability.
When calling a 1300 number from any landline in Australia, the caller is charged the cost of a local call. Higher charges apply when dialling from a mobile phone and are set by the mobile carrier, usually around 35c per call. When calling a 1800 number, the call is free when dialled from any Australian phone line including a mobile.
Account holders of inbound numbers are charged for every inbound call. The rates are dependent on call origin (local, national and mobile) and where the number is being routed to i.e. landline or mobile. Inbound call rates differ between the prefixes, with 1300 numbers being usually slightly cheaper than 13 and 1800 numbers. 13 numbers attract an additional ACMA numbering charge of $695 (plus GST) per month, making them the most expensive numbers to maintain.
All numbers come in numerous variations including smart numbers, which have a highly memorable sequence. 13 numbers are only 6-digits long (as opposed to 10 digits for 1300 and 1800 numbers), potentially making them the easiest to remember.
Both numbers are an excellent way for a business to create a point of difference and make a statement. In terms of features and functions, both prefixes are the same, and both deliver exceptional call handling and routing options. The difference between 1300 and 1800 numbers is the cost of the call for the caller. It’s free for 1800 numbers or the cost of a local call for 1300 numbers.
1800 numbers are popular for service-based businesses, where it's important to 'make a statement' that calls are free. This is especially true for help lines and after sales service, where companies want to ensure their customers don't pay anything to contact them.
1300 numbers are still very popular as customer service lines and there are many companies that use them for that purpose. In many cases it just comes down to what type of number is available, meaning the number sequence or the available phone word or phone name.
1800 numbers offer a range of benefits to a business. Apart from the numerous features and functions specifically designed to manage inbound calls, 1800 numbers are an inexpensive way to make a strong impression and generate more business enquiries.
One of the primary features of 1800 numbers is that the call is free from any Australian phone number, including mobiles. Offering a free call option to customers is an excellent way to attract new business and create good will.
1800 numbers can only be used for receiving calls and are routed to one or more answering points which can be a landline or a mobile number. They’re designed to maximise the caller experience when contacting a business.
Unlike landline numbers, 1800 numbers are not restricted to a telephone exchange or a geographical area. Which means they’re fully portable and are an Australia wide national number that stays with the business regardless of location. For multi-site operations, the wide range of features and functions allow the business to have just one Australia wide national number.
Whether its a SOHO operator or a multi-national company, the extensive range of call handling features allows the business to have just one Australia wide national number. There is no need for multiple business numbers regardless of the number of locations.
1800 numbers are part of the inbound number range which comes with features and functions unmatched by other types of numbers. The variety of call handling and call management options, together with geo and time-based routing, allows a business to structure a call management process to suit their needs.
Being toll free and a nationwide number, 1800 numbers make it more appealing for customers to call the business. They generate better response rates from marketing and promotional activities.
All Inbound Numbers come with the same call handling features and functions. There is no difference in the way they can be set up to manage the inbound calls.
Apart from the prefix, the only difference between 1800 and 1300 numbers is the call rate. Whereas its free to call a 1800 number from any Australian phone line, the caller is charged the cost of a local call when dialling a 1300 number.
Fully featured 1800 plans start from $5 per month including call credits. Call charges depend on the selected plan but as a rule a business that receives around 20 calls per day is likely to spend an average of $20 per week.
13 numbers are six-digit numbers where the caller is charged a local call rate from any phone line in Australia. Apart from the number being shorter i.e. 6-digits as opposed to 10-digits, there is no difference in the way 13 and 1300 numbers operate or can be set up.
Being only 6 digits long, 13 numbers are potentially the easiest to remember and preferred by marketers. They have a high recall value, making them ideal for promotional activities.
13 numbers are the preferred choice of large, national companies with high exposure. And with good reason, they make the business stand out even more.
Our low cost $50 enterprise plan comes with ultra-competitive call rates and all the necessary features and functions to make the number work for your business.
Similar to the other two prefixes, a 13 number comes with a full suite of enterprise grade features and functions. It is also a virtual number that can be diverted to one or a range of answering points. The diversions can be dependent upon the time of the call as well as call origin, making it an Australia wide national number that is fully portable and offers a high level of call handling flexibility. If your business is serious about making a stand-out impression then a 13 number is the ideal choice.
Business 1300 provides a full range of 13, 1300 and 1800 numbers that can suit any requirement you may have. Each number is connected to a Tier 1 Network for high-quality communications.
Choose from Free Pool Numbers, build brand awareness with a Phone Name, or promote your product or service with a Phone Word. There are over a million 1300 smart numbers to choose from. And because we don't lease numbers, the ROU (Rights of Use) is assigned to you and the number becomes your asset. And that's important, as the only way to have 100% control over the number is to be the ROU holder.
General 13-1300-1800 numbers issued by ACMA and allocated during the connection process. There is no up-front cost and the number remains yours as long as its connected to a network.
Free Pool numbers don't usually have a significant pattern to them or spell any words through the alphanumeric keypad. They're ideal for businesses that want to take advantage of the extensive features and functions that come with inbound numbers, as well as the benefits of having a nation-wide number that will boost their business presence.
Part of the ACMA smart number range. Promote your business name every time a customer dials or looks at your phone number. Most numbers are only $250 once-off (plus an administration fee) and you get allocated the ROU (Rights of Use). And that means the number is yours and you don't lose it if it's not connected to a network for less than 3 years.
There are many examples of leading Australian companies using a Phone Name to promote their business. Some of the better known brands are: 1300 OFFICE (Office Works), 13 MIDAS, 13 RAMS, 1300 WILSON and 1300 REFLEX to name the few.
Also part of the ACMA smart number range and an excellent way to promote your product, service or industry. Rather than remembering a sequence of numbers, your customers only have to remember the word and the prefix.
Phone Words are 5x more memorable than ordinary numbers and are an excellent marketing tool. The number is promoting your business even when people aren't calling it. By displaying the Phone Word you're not only advertising your phone number, you're also promoting your product or service. Some good examples of Phone Words are: 13 CABS, 1800 REVERSE, 1300 GO DOGS, 1800 DONATE, 1800 GOT JUNK, 1300 FUEL UP, 1300 GET TINT, 1300 INSURANCE, and 1300 RUBBISH.
Let us do all the hard work. We'll search the ACMA database for a selection of 13, 1300 or 1800 numbers that best suit your business. Free Pool Numbers, Phone Names, Phone Words and Premium Numbers. There are over a million 13, 1300 and 1800 numbers to choose from. Using the submitted details we'll search the ACMA database for a selection of suitable numbers. We'll then contact you to discuss the best option for your business requirements. This is a Free Service and There's No Obligation to Connect the Number through Business 1300.
Porting your existing 13, 1300 or 1800 number doesn't come with any additional porting fees or costs. Our billing will only start from the day your number is active on our network.
Transferring your number to our network is a seamless process with no downtime. Our expert consultants will do the work for you, so the process is completely stress free.
Business 1300 has a range of features that can be attached to your 1300 number at no extra cost. If you have any recordings you would like to bring across with your number, we can attach them for free.