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1300 numbers are Local Call Numbers, where the caller is charged a local call rate from any Australian phone line. Calls to 1800 numbers are free, including from a mobile, which is why they're often referred to as Toll Free Numbers. Both types of numbers are an excellent way to boost your business image and enhance your marketing, and come with many benefits that traditional landline numbers simply can't match.
Inbound 13-1300-1800 numbers are virtual numbers that are routed to an answering point that can either be a landline or a mobile number. Depending on the business requirements, the number can be routed to one or a range of answering points. Being virtual numbers means they're fully portable, making them a perfect choice for growing businesses that may be moving premises or expanding their operations.
13, 1300 and 1800 numbers can only be used for receiving calls and that's why they are called inbound numbers. They're Australia wide national numbers which means there is no need to use an area code like 02, 03, etc. They also come with a high level of call handling and routing options. That makes them a superior choice to traditional landline numbers, delivering improved efficiency and productivity to any business operation. For this reason, 1300 numbers and 1800 numbers tend to be among the most popular choices for businesses looking for complete flexibility and access to a full range of call handling features and functions.
All prefixes come with exactly the same features and functions and can be set up in the same way. They're proven to increase marketing response rates and boost business presence. They are also available as Smart Numbers, which is an excellent way for a business to promote its name, product or service.
Whether you go for a 1800 number or a 1300 number depends upon your business requirements. Either way, it will enhance your business image and operations. It you are unsure of which one best suits your needs, we'll be happy to assist. Call us on 1300 00 1300 or CLICK HERE and we'll find the right number for your business.
A 1300 number is fast becoming a 'must have' for businesses of all sizes. It comes with features and functions that traditional phone numbers simply can't match.
A 1800 number is an excellent addition to most business marketing campaigns and on-going promotional activities, ensuring maximum response rates and generating more inbound calls.
Being only 6 digits long, 13 numbers are potentially the easiest to remember and preferred by marketers. They are also generally associated with large, national companies. So, if your business operates in that market, they would make a great choice.
Find out what an inbound 13-1300-1800 number can do for your business.
Business 1300 inbound numbers come with a complete set of enterprise grade features and functions.
Find out the difference between the prefixes.
1300 numbers are 10-digit numbers where the caller is charged a local call rate when calling from an Australian phone line. That's why they are often referred to as Local Call Numbers. They are Australia wide national inbound numbers that can be routed to either a landline or a mobile number.
A 1300 number is a popular choice for businesses of all sizes, no matter how small or how big. It comes with a vast range of business benefits that will make your business stand out and generate more customer enquiries. Your business will not only benefit from having a national number that's completely portable and not limited to a geographic area, but you will also be able to take advantage of the many call handling and routing options that come with a 1300 number. Similar to the other prefixes, 1300 numbers come in many variations including Free Pool Numbers, Phone Names and Phone Words, making them a lot more than just a phone number.
1800 numbers come with exactly the same features and functions as 1300 numbers. The only difference is that the call is free for the caller if dialled from any Australian phone line including mobiles. That's why they are often called Free Call or Toll Free Numbers. As with all inbound numbers, they are Australia wide national numbers and there is no need to use an area code when dialling from within Australia.
Toll Free 1800 Numbers are an excellent way to fully engage your customers. As they are free to call from any Australian phone line, it makes them more appealing for customers to call your business. They are an inexpensive way to significantly boost your business presence, increase sales enquiries, and help promote your business. They come with enterprise grade features and functions which are sure to impress while creating goodwill by making it free to call your business.
13 numbers are six-digit numbers where the caller is charged a local call rate from any phone line in Australia. Apart from the number being shorter i.e. 6-digits as opposed to 10-digits, there is no difference in the way 13 and 1300 numbers operate or are able to be set up.
Similar to the other two prefixes, a 13 number comes with a full suite of enterprise grade features and functions. It is also a virtual number that can be diverted to one or a range of answering points. The diversions can be dependent upon the time of the call as well as call origin, making it an Australia wide national number that is fully portable and offers a high level of call handling flexibility. If your business is serious about making a stand-out impression then a 13 number is the ideal choice.
There are many benefits that an inbound 1800 or 1300 number can bring to a business. These range from being a national number that is fully portable and not restricted to a geographical area, to the benefits that a wide range of call handling and routing options deliver to a business operation.
Most businesses find attracting and retaining customers an on-going challenge. Inbound numbers make the business look more significant and project an image that installs confidence. And that leads to more customer enquiries and higher retention rates.
Inbound numbers make it more appealing for customers to call the business. 13 and 1300 numbers attract a local call rate and calls to 1800 numbers are free when dialled from an Australian phone line, including mobiles. These are great incentives for customers to call your business.
Improve brand awareness and promote your business name, product or service through a Phone Name or a Phone Word. Inbound numbers are available in many more variations than landline numbers. These include phone words that can spell the name of the business, product or service through the alphanumeric keypad.
Gain functionality and improve the call handling process with the large selection of features and functions that inbound numbers come with. Utilise a combination of geo-routing, time-based routing and the variety of call handling features to create a call management process that will improve business efficiency and generate more sales.
Unlike most landline numbers, inbound numbers are not restricted to a local exchange. They don't have a local number prefix which means they're truly an Australia wide national number which can be dialled from any location in Australia. Having an Inbound Number means your business is not held back from generating sales from outside the local area.
Inbound numbers stay with the business regardless of its location. You don't have to change business phone numbers when moving premises or expanding the business. You only need one number and you keep it for the life of the business.
13/1300 and 1800 numbers offer a much broader range of call handling options than other numbers. These include Auto Attendant (IVR), Business Intro and Promotional Announcements, Voice 2 Email, Call Alert and others. Utilise all or some of the call handling functions to create an inbound call process that will impress your callers and project a professional image.
Inbound numbers can be routed to one or more answering points which can be a mobile number or a landline number. Utilise Call Distributor or the Call Overflow function to distribute calls across a range of answering points. The functions will ensure no caller gets an engaged signal.
Routing of calls to 1800 and 13/1300 numbers can be determined by the caller's location. A perfect solution for multi-site operations, franchise operations and national businesses with branch offices. No need to promote multiple numbers.
Calls to the numbers can be routed to alternative answering points depending on the time of the call. Perfect for diverting after-hours calls to a Voice2Email service or a 24/7 Live Answering Service.
Inbound numbers come with a wide range of features and functions. All designed to ensure an outstanding caller experience.
Business Intro Message - create a professional greeting for callers to hear. Promote your business and range of products and services.
Auto Attendant - improve your call handling process and ensure all calls are directed to the right answering point.
Call Management Features - manage your calls via a range of options including call forwarding, call overflow and call distributor.
Call Alert - get a subtle 'alert' for when a call is being received from the inbound number.
Time Based Routing - route your calls depending on the time at which it is being made. Automatically route your calls to an after-hours service.
Voice 2 Email - create a professional voicemail service for when calls can't be taken or after-hours. Receive messages instantly via email.
Geographical Routing - route your calls to one or a number of answering points depending on where the call is being made from.
Call Recording - record your calls for training and management purposes. Improve your customer service process and review important call details.
13/1300 and 1800 numbers all come with the same features and functions. The differences lie in call costs, numbering charges and memorability.
When calling a 1300 number from any landline in Australia, the caller is charged the cost of a local call. Higher charges apply when dialling from a mobile phone and are set by the mobile carrier, usually around 35c per call. When calling a 1800 number, the call is free when dialled from any Australian phone line including a mobile.
Account holders of inbound numbers are charged for every inbound call. The rates are dependent on call origin (local, national and mobile) and where the number is being routed to i.e. landline or mobile. Inbound call rates differ between the prefixes, with 1300 numbers being usually slightly cheaper than 13 and 1800 numbers. 13 numbers attract an additional ACMA numbering charge of $695 (plus GST) per month, making them the most expensive numbers to maintain.
All numbers come in numerous variations including smart numbers, which have a highly memorable sequence. 13 numbers are only 6-digits long (as opposed to 10 digits for 1300 and 1800 numbers), potentially making them the easiest to remember.
Choose from Free Pool Numbers, build brand awareness with a Phone Name, or promote your product or service with a Phone Word. There are over a million 1300 smart numbers to choose from. And because we don't lease numbers, the ROU (Rights of Use) is assigned to you and the number becomes your asset. And that's important, as the only way to have 100% control over the number is to be the ROU holder.
General 13-1300-1800 numbers issued by ACMA and allocated during the connection process. There is no up-front cost and the number remains yours as long as its connected to a network.
Free Pool numbers don't usually have a significant pattern to them or spell any words through the alphanumeric keypad. They're ideal for businesses that want to take advantage of the extensive features and functions that come with inbound numbers, as well as the benefits of having a nation-wide number that will boost their business presence.
Part of the ACMA smart number range. Promote your business name every time a customer dials or looks at your phone number. Most numbers are only $250 once-off (plus an administration fee) and you get allocated the ROU (Rights of Use). And that means the number is yours and you don't lose it if it's not connected to a network for less than 3 years.
There are many examples of leading Australian companies using a Phone Name to promote their business. Some of the better known brands are: 1300 OFFICE (Office Works), 13 MIDAS, 13 RAMS, 1300 WILSON and 1300 REFLEX to name the few.
Also part of the ACMA smart number range and an excellent way to promote your product, service or industry. Rather than remembering a sequence of numbers, your customers only have to remember the word and the prefix.
Phone Words are 5x more memorable than ordinary numbers and are an excellent marketing tool. The number is promoting your business even when people aren't calling it. By displaying the Phone Word you're not only advertising your phone number, you're also promoting your product or service. Some good examples of Phone Words are: 13 CABS, 1800 REVERSE, 1300 GO DOGS, 1800 DONATE, 1800 GOT JUNK, 1300 FUEL UP, 1300 GET TINT, 1300 INSURANCE, and 1300 RUBBISH.
Let us do all the hard work. We'll search the ACMA database for a selection of 13, 1300 or 1800 numbers that best suit your business. Free Pool Numbers, Phone Names, Phone Words and Premium Numbers. There are over a million 13, 1300 and 1800 numbers to choose from. Using the submitted details we'll search the ACMA database for a selection of suitable numbers. We'll then contact you to discuss the best option for your business requirements. This is a Free Service and There's No Obligation to Connect the Number through Business 1300.
One of the biggest challenges for a SOHO business is to project a more significant image, one that installs confidence and puts the business on par with larger competitors. A 1300 number is a much better alternative to a local number, and even more so to a mobile number. It will give an impression that your business is well-established and eliminate any doubts in the customer’s mind.
The extensive features and functions including the business intro message, auto attendant and time-based routing for after-hours calls will help you manage inbound calls and eliminate that constant phone call juggle. They will help you create a professional caller experience, further strengthening your business image.
One of the best ways to reach new customers and generate business from outside the local area is to have a national phone number. It makes a statement about the business and looks very impressive on the website. A 1300 number will expand your market reach, generate better response rates from your marketing activities including online, and ensure your business isn’t restricted to just the local area.
The 1300 number will also enable you to streamline the call handling process utilising the variety of enterprise grade features and functions. Many businesses use the overflow feature to make sure callers never get an engaged signal or ring out. And being a national number will ensure you only have one business number and never have to change it, regardless of where your premises are or how many locations your business has.
Being a national business requires a national number, one that customers can dial without having to use an area code. 13/1300/1800 numbers are the only viable solution and will ensure your business projects that image. There aren't many leading national businesses that don’t use either a 1300 or 1800 number. And of course, large enterprise businesses also use 13 numbers.
Both numbers are an excellent way for a business to create a point of difference and make a statement. In terms of features and functions, both prefixes are the same, and both deliver exceptional call handling and routing options. The difference between 1300 and 1800 numbers is the cost of the call for the caller. It’s free for 1800 numbers or the cost of a local call for 1300 numbers.
1800 numbers are popular for service-based businesses, where it's important to 'make a statement' that calls are free. This is especially true for help lines and after sales service, where companies want to ensure their customers don't pay anything to contact them.
1300 numbers are still very popular as customer service lines and there are many companies that use them for that purpose. In many cases it just comes down to what type of number is available, meaning the number sequence or the available phone word or phone name.
Our range of inbound services are used by businesses and organisations of all sizes. From SOHO and small business operators to large enterprises and public organisations.