- 13 1300 1800 NUMBERS
- LIVE ANSWERING
- OFFICE PHONES
- ABOUT US
1300 numbers are Local Call Numbers, where the caller is charged a local call rate from any Australian phone line. Calls to 1800 numbers are free, including from a mobile, which is why they're often referred to as Toll Free Numbers. Both types of numbers are an excellent way to boost your business image and enhance your marketing, and come with many benefits that traditional landline numbers simply can't match.
Choose from Free Pool Numbers, build brand awareness with a Phone Name, or promote your product or service with a Phone Word. There are over a million Smart Numbers to choose from. And because we don't lease numbers, the ROU (Rights of Use) is assigned to you and the number becomes your asset.
Australia wide national numbers where the caller is charged the cost of a local call from any Australian phone line, including mobiles.
Australia wide national numbers where the call is free from any Australian phone line, including mobiles.
Short and highly memorable, Australia wide national numbers where the caller is charged the cost of a local call.
1300 numbers are 10-digit numbers where the caller is charged a local call rate when calling from an Australian phone line. That's why they are often referred to as Local Call Numbers. They are Australia wide national inbound numbers that can be routed to either a landline or a mobile number. The account holder of the number is charged a call rate dependent upon call origin and where the 1300 number is being routed to.
Similar to the other prefixes, a 1300 number comes in many variations including Phone Names and Phone Words, making it a lot more than just a phone number.
1300 numbers are a popular choice for businesses of all sizes, no matter how small or how big.
1800 numbers are also 10-digit numbers but the call is free for the caller if dialled from an Australian phone line. That's why they are often called Free Call or Toll Free Numbers. Similar to 1300 numbers, they are Australia wide national numbers and there is no need to use an area code when dialling from within Australia. Account holders of 1800 numbers are charged a per minute rate for all calls to the number. The rate depends on where the call originates from; whether it is made via a landline or a mobile and where the 1800 number is routed to.
Many businesses choose 1800 numbers on the basis that their toll-free nature makes them an excellent choice for customer focused organisations.
13 numbers are six-digit numbers where the caller is charged a local call rate from any phone line in Australia. Apart from the number being shorter i.e. 6-digits as opposed to 10-digits, there is no difference in the way 13 and 1300 numbers operate or are able to be set up.
Similar to the other two prefixes, a 13 number is a virtual number that can be diverted to one or a range of answering points. The diversions can be dependent upon the time of the call as well as call origin, making it an Australia wide national number that is fully portable and offers a high level of call handling flexibility.
If your business is serious about making a stand-out impression then a 13 number is the ideal choice.
1800, 13 and 1300 numbers are virtual numbers that are routed to an answering point that can either be a landline or a mobile number. Depending on the business requirements, the number can be routed to one or a range of answering points. Being virtual numbers means they're fully portable, making them a perfect choice for growing businesses that may be moving premises or expanding their operations.
13, 1300 and 1800 numbers can only be used for receiving calls and that's why they are called inbound numbers. They're Australia wide national numbers which means there is no need to use an area code like 02, 03, etc. They also come with a high level of call handling and routing options. That makes them a superior choice to traditional landline numbers, delivering improved efficiency and productivity to any business operation.
For this reason, 1300 numbers and 1800 numbers tend to be among the most popular choices for businesses looking for complete flexibility and access to a full range of call handling features and functions.
All prefixes come with exactly the same features and functions and can be set up in the same way. They're proven to increase marketing response rates and boost business presence. They are also available as Smart Numbers, which is an excellent way for a business to promote its name, product or service.
Whether you go for a 1800 number or a 1300 number depends upon your business requirements. Either way, it will enhance your business image and operations. It you are unsure of which one best suits your needs, we'll be happy to assist. Call us on 1300 00 1300 or CLICK HERE and we'll find the right number for your business.
There are many benefits that an inbound 1300 or 1800 number can bring to a business. These range from being a national number that is fully portable and not restricted to a geographical area, to the benefits that a wide range of call handling and routing options deliver to a business operation.
Most businesses find attracting and retaining customers an on-going challenge. Inbound numbers make the business look more significant and project an image that installs confidence. And that leads to more customer enquiries and higher retention rates.
Inbound numbers make it more appealing for customers to call the business. 13 and 1300 numbers attract a local call rate and calls to 1800 numbers are free when dialled from an Australian phone line, including mobiles. These are great incentives for customers to call your business.
Improve brand awareness and promote your business name, product or service through a Phone Name or a Phone Word. Inbound numbers are available in many more variations than landline numbers. These include phone words that can spell the name of the business, product or service through the alphanumeric keypad.
Gain functionality and improve the call handling process with the large selection of features and functions that inbound numbers come with. Impress your callers while improving business operations.
Unlike most landline numbers, inbound numbers are not restricted to a local exchange. They don't have a local number prefix which means they are truly an Australia wide national number and will not hold your business back from generating sales from outside your local area.
Inbound numbers stay with the business regardless of its location. No need to change numbers when moving premises, regardless of where to in Australia.
13/1300 and 1800 numbers offer a much broader range of call handling options than other numbers. These include Auto Attendant (IVR), Promotional Announcements, Voice2Email, Call Alert and others.
Inbound numbers can be routed to one or more answering points which can be a mobile number or a landline number. Utilise the Auto Attendant (IVR) to route calls to a variety of answering points.
Routing of calls to 1800 and 13/1300 numbers can be determined by the caller's location. A perfect solution for multi-site operations, franchise operations and national businesses with branch offices. No need to promote multiple numbers.
Calls to the numbers can be routed to alternative answering points depending on the time of the call. Perfect for diverting after-hours calls to a Voice2Email service or a 24/7 Live Answering Service.
Inbound numbers come with a wide range of features and functions. All designed to ensure an outstanding caller experience.
Business Intro Message - create a professional greeting for callers to hear. Promote your business and range of products and services.
Auto Attendant - improve your call handling process and ensure all calls are directed to the right answering point.
Call Management Features - manage your calls via a range of options including call forwarding, call overflow and call distributor.
Call Alert - get a subtle 'alert' for when a call is being received from the inbound number.
Time Based Routing - route your calls depending on the time at which it is being made. Automatically route your calls to an after-hours service.
Voice 2 Email - create a professional voicemail service for when calls can't be taken or after-hours. Receive messages instantly via email.
Geographical Routing - route your calls to one or a number of answering points depending on where the call is being made from.
Together with features like Business Intro, Auto Attendant, and the variety of Routing and Call Handling Options, 13/1300 and 1800 numbers can be set up to suit almost any business requirement.
Utilise Auto Attendant to direct the calls to different answering points e.g. press 1 for sales, press 2 for general enquiries, press 3 for accounts, etc. The Auto Attendant function incorporates a quick Business Intro Message to keep the caller engaged.
All calls to the number are routed directly to the office. You can also utilise the Business Intro Message to enhance caller experience.
For multisite operations, calls can be automatically routed to the nearest office dependant on its origin. State based routing is often used for businesses with interstate offices. Postcode routing is a popular option with retail chains and franchise networks.
Ensure that the caller never gets an engaged signal. Route calls to an alternative answering point when the main number is busy. That answering point can be a voice2email service, another office number or a live telephone answering service.
A popular option for SOHO operators that run their business on the mobile. The 1300 or 1800 number is advertised as the main business number, then routed to the mobile. A Voice2Email service is often used when calls can’t be taken.
For businesses that don’t have a dedicated reception service, calls can be routed directly to a professional answering service. They can then be transferred to the appropriate person or a message taken.
Calls are routed to the main number during business hours, then automatically diverted to an afterhours service outside those hours. The afterhours service can be either Voice2Email or a live telephone answering service.
13/1300 and 1800 numbers all come with the same features and functions. The differences lie in call costs, numbering charges and memorability.
When calling a 1300 number from any landline in Australia, the caller is charged the cost of a local call. Higher charges apply when dialling from a mobile phone and are set by the mobile carrier, usually around 35c per call.
When calling a 1800 number, the call is free when dialled from any Australian phone line including a mobile.
Account holders of inbound numbers are charged for every inbound call. The rates are dependent on call origin (local, national and mobile) and where the number is being routed to i.e. landline or mobile.
Inbound call rates differ between the prefixes, with 1300 numbers being usually slightly cheaper than 13 and 1800 numbers.
13 numbers attract an additional ACMA numbering charge of $695 (plus GST) per month, making them the most expensive numbers to maintain.
All numbers come in numerous variations including smart numbers, which have a highly memorable sequence.
13 numbers are only 6-digits long (as opposed to 10 digits for 1300 and 1800 numbers), potentially making them the easiest to remember.