1300 Numbers

1300 numbers are virtual numbers and are only used to receive incoming calls. Calls made to the 1300 number are diverted to an answering point, which can be either a mobile, landline, or virtual reception service. Once the call is answered, it's connected between you and the caller.

Both numbers come with exactly the same features and functions and can be set up in the same way. In that respect, they are identical. They are both nationwide numbers that are fully portable and also provide a wide range of call handling and routing options that can be tailored to individual business needs.

The difference lies in the call costs for the caller. As 1800 numbers are toll free numbers, they're free to call from any Australian phone line. 1300 numbers are local call numbers, meaning callers are charged the equivalent of a local call when calling from any Australian phone line.

Whether you should choose a 1300 or 1800 number usually comes down to personal preference and availability. Both are excellent options and provide many benefits to any business.

1300 numbers include a broad range of features and functions, all built to make your number work harder for your business. Mix and match these options to build a call handling system that suits your needs perfectly.

Business Intro Message: set up a professional greeting for callers to hear, giving you a chance to promote your business, products and services.

Auto Attendant: streamline your call handling and make sure every call reaches the right answering point.

Call Management Features: take control of your calls with options such as call forwarding, call overflow and call distribution.

Call Alert: receive a discreet notification whenever a call comes through on your inbound number.

Time Based Routing: direct calls based on the time they're made, automatically sending them to an after-hours service when needed.

Voice 2 Email: offer a professional voicemail service for missed or after-hours calls, with messages delivered straight to your inbox.

Geographical Routing: send calls to one or more answering points depending on where the caller is located.

Call Recording: record calls for training and management purposes, helping you improve customer service and review important details.

Setting up your 1300 number with Business 1300 is a seamless process. Our expert business consultants will be able to assist by first finding you a number that suits your business needs. They will then advise which plan is best to suit your talk time requirements. From there, you can choose to add one or a combination of our range of features and functions to your number's routing. The activation process of a 1300 number typically takes 1 business day (excluding ports) and our Customer Care Team will be there to assist along every step of the way.

The cost of a call to a 1300 number depends on whether the call is made from a fixed landline or mobile. When dialing from a landline in Australia, a 1300 number call is charged as a standard local call. Calls made to a 1300 number from a mobile is charged accordingly at the mobile carrier rates.

Getting a 1300 number is easy. Take advantage of our Free Search and Advice service where our 1300 number specialists will search the database to find the best 1300 number to suit your needs. Once you have found the perfect number, simply activate the number with a carrier to start getting calls.

A 1300 number offers businesses a host of benefits, from giving you a fully portable national number that isn't tied to any one location, to unlocking a wide range of call handling and routing options that streamline your operations. Some of the key benefits include:

• Boost your business presence and project a bigger image.
• Strengthen your marketing and get an edge on competitors.
• Build brand awareness with Phone Names and Phone Words.
• Streamline your call handling.
• Not tied to a geographical area.
• Fully portable, your 1300 number stays with your business wherever it goes.
• Flexible call handling and call routing options.