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1800 Numbers

Create outstanding customer experiences from only $5 per month.

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Make a Statement with a 1800 Number

Australia Wide Toll Free Numbers

1800 numbers are 10-digit Toll Free Australian phone numbers designed for receiving inbound calls, which are routed to a landline or a mobile. Being Toll Free, they're completely free to 'dial' from any Australian phone, including mobiles. And because they're not tied to a telephone exchange or geographic area, they're fully portable national numbers that stay with your business wherever you're located and however many sites you operate.

With a 1800 number, you get features and capabilities well beyond what an ordinary phone number can provide.

By offering a free-call option, 1800 numbers help boost your marketing, maximise response rates and generate more enquiries for your business. Whether you're a sole trader working from home or a large multi-site organisation, a single 1800 number can handle all your incoming calls. It comes with an extensive range of call handling and call management features, all designed to give your business a professional edge.

Discover Smarter Call Analytics and AI Call Intelligence 

Online Management Portal

1800 analytics

Take charge of your call routing through our Online Number Management Portal, backed by powerful real-time analytics that reveal exactly how your calls are performing as they happen. Push things further with advanced AI Call Intelligence and smart built-in tools, including detailed call transcripts, sentiment analysis and automated SMS follow-ups, everything you need to stay connected and respond to customers faster. 

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Remove Barriers and Create an Outstanding Customer Experience

Because they're completely free for customers to call, 1800 numbers help create an exceptional caller experience from the very first point of contact. With no cost involved, customers feel more comfortable making the call. You can provide free over-the-phone consultations, technical help or general customer assistance without callers worrying about the charges.

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No Hidden Costs or Lock-In Contracts

Like every B1300 inbound plan, you won't find any hidden costs or lock-in contracts. Our business and corporate plans come complete with a full range of enterprise-grade features and functions, plus included calls.

 

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Advanced Call Reporting and Analytics

Use our Online Number Portal to gain live insights on your calls including geographical data. Our online number portal is included with all 1800 number plans at no extra cost.

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Free Call from any Australian Phone Line

Calls to 1800 numbers are free to call from any Australian phone line, making them an excellent addition to business marketing campaigns and ongoing promotional activities.

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Full Set of Call Features and Functions

Get access to the largest range of call handling and management features available, including Geo and Time-Based Routing, Business Intro Messages, Auto Attendant, Voice2Email, and many more.

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Cost of 1800 Numbers

For as little as $5 per month, our 1800 numbers give you a low-cost way to keep your business communication at its very best. Choose B1300 as your provider and you'll pay no monthly lease charges, with the numbering charge covered by the access fee. Every standard plan also comes with call credits for added talk time, plus access to the full suite of features and functions.

1800 Number Plans

Starter

$5/Mth

Routed To:

AUS Landline 15c/min
AUS Mobile 30c/min
  • Call Analytics Portal
  • Voice 2 Email
  • State Based Routing
  • Time Based Routing
  • Call Overflow
  • Online Number Management Portal
  • IVR Menu Prompts
  • Business Intro Message
  • Geo Routing
  • Call Alert
  • Call Forwarding
  • Call Distributor
  • Call Recording
  • Call Barring
  • Call Tracking Info
    Bar chart icon representing advanced caller analytics dashboard

    Call Tracking
    Monitor and analyse incoming calls for marketing insights.

    Learn More >
  • SMS Follow Up Info
    Small business group plan icon with people figures

    SMS Follow Up
    Instantly SMS missed calls with a follow up message for an outstanding caller experience.

  • AI Call Sentiments Info
    Small business group plan icon with people figures and coverage symbol

    AI Call Sentiments
    Know how your callers are feeling and what are popular things they're talking about in realtime.

    Learn More >
Critical Information Summary

Price excludes GST.
All timed calls are billed on a
per second basis.

Enquire Now

$20 Included Calls

Business Lite

$15/Mth

Cost When Routed To:

AUS Landline 10c/min

200 Mins Included Talk Time

(Approx 80 Calls)

AUS Mobile 20c/min

100 Mins Included Talk Time

(Approx 40 Calls)

  • Call Analytics Portal
  • Voice 2 Email
  • State Based Routing
  • Time Based Routing
  • Call Overflow
  • Online Number Management Portal
  • IVR Menu Prompts
  • Business Intro Message
  • Geo Routing
  • Call Alert
  • Call Forwarding
  • Call Distributor
  • Call Recording
  • Call Barring
  • Call Tracking Info
    Bar chart icon representing advanced caller analytics dashboard

    Call Tracking
    Monitor and analyse incoming calls for marketing insights.

    Learn More >
  • SMS Follow Up Info
    Small business group plan icon with people figures

    SMS Follow Up
    Instantly SMS missed calls with a follow up message for an outstanding caller experience.

  • AI Call Sentiments Info
    Small business group plan icon with people figures and coverage symbol

    AI Call Sentiments
    Know how your callers are feeling and what are popular things they're talking about in realtime.

    Learn More >
Critical Information Summary

Price excludes GST.
All timed calls are billed on a
per second basis.

Enquire Now

$40 Included Calls

Business Mid

$30/Mth

Cost When Routed To:

AUS Landline 8c/min

500 Mins Included Talk Time

(Approx 200 Calls)

AUS Mobile 16c/min

250 Mins Included Talk Time

(Approx 100 Calls)

  • Call Analytics Portal
  • Voice 2 Email
  • State Based Routing
  • Time Based Routing
  • Call Overflow
  • Online Number Management Portal
  • IVR Menu Prompts
  • Business Intro Message
  • Geo Routing
  • Call Alert
  • Call Forwarding
  • Call Distributor
  • Call Recording
  • Call Barring
  • Call Tracking Info
    Bar chart icon representing advanced caller analytics dashboard

    Call Tracking
    Monitor and analyse incoming calls for marketing insights.

    Learn More >
  • SMS Follow Up Info
    Small business group plan icon with people figures

    SMS Follow Up
    Instantly SMS missed calls with a follow up message for an outstanding caller experience.

  • AI Call Sentiments Info
    Small business group plan icon with people figures and coverage symbol

    AI Call Sentiments
    Know how your callers are feeling and what are popular things they're talking about in realtime.

    Learn More >
Critical Information Summary

Price excludes GST.
All timed calls are billed on a
per second basis.

Enquire Now

$60 Included Calls

Business Pro

$45/Mth

Cost When Routed To:

AUS Landline 6c/min

1000 Mins Included Talk Time

(Approx 400 Calls)

AUS Mobile 12c/min

500 Mins Included Talk Time

(Approx 200 Calls)

  • Call Analytics Portal
  • Voice 2 Email
  • State Based Routing
  • Time Based Routing
  • Call Overflow
  • Online Number Management Portal
  • IVR Menu Prompts
  • Business Intro Message
  • Geo Routing
  • Call Alert
  • Call Forwarding
  • Call Distributor
  • Call Recording
  • Call Barring
  • Call Tracking Info
    Bar chart icon representing advanced caller analytics dashboard

    Call Tracking
    Monitor and analyse incoming calls for marketing insights.

    Learn More >
  • SMS Follow Up Info
    Small business group plan icon with people figures

    SMS Follow Up
    Instantly SMS missed calls with a follow up message for an outstanding caller experience.

  • AI Call Sentiments Info
    Small business group plan icon with people figures and coverage symbol

    AI Call Sentiments
    Know how your callers are feeling and what are popular things they're talking about in realtime.

    Learn More >
Critical Information Summary

Price excludes GST.
All timed calls are billed on a
per second basis.

Enquire Now

$250 Included Calls

Corporate 200

$200/Mth

Cost When Routed To:

AUS Landline 5c/min

5000 Mins Included Talk Time

(Approx 2000 Calls)

AUS Mobile 10c/min

2500 Mins Included Talk Time

(Approx 1000 Calls)

  • Call Analytics Portal
  • Voice 2 Email
  • State Based Routing
  • Time Based Routing
  • Call Overflow
  • Online Number Management Portal
  • IVR Menu Prompts
  • Business Intro Message
  • Geo Routing
  • Call Alert
  • Call Forwarding
  • Call Distributor
  • Call Recording
  • Call Barring
  • Call Tracking Info
    Bar chart icon representing advanced caller analytics dashboard

    Call Tracking
    Monitor and analyse incoming calls for marketing insights.

    Learn More >
  • SMS Follow Up Info
    Small business group plan icon with people figures

    SMS Follow Up
    Instantly SMS missed calls with a follow up message for an outstanding caller experience.

  • AI Call Sentiments Info
    Small business group plan icon with people figures and coverage symbol

    AI Call Sentiments
    Know how your callers are feeling and what are popular things they're talking about in realtime.

    Learn More >
Critical Information Summary

Price excludes GST.
All timed calls are billed on a
per second basis.

Enquire Now

$600 Included Calls

Corporate 500

$500/Mth

Cost When Routed To:

AUS Landline 4c/min

15000 Mins Included Talk Time

(Approx 6000 Calls)

AUS Mobile 10c/min

6000 Mins Included Talk Time

(Approx 2400 Calls)

  • Call Analytics Portal
  • Voice 2 Email
  • State Based Routing
  • Time Based Routing
  • Call Overflow
  • Online Number Management Portal
  • IVR Menu Prompts
  • Business Intro Message
  • Geo Routing
  • Call Alert
  • Call Forwarding
  • Call Distributor
  • Call Recording
  • Call Barring
  • Call Tracking Info
    Bar chart icon representing advanced caller analytics dashboard

    Call Tracking
    Monitor and analyse incoming calls for marketing insights.

    Learn More >
  • SMS Follow Up Info
    Small business group plan icon with people figures

    SMS Follow Up
    Instantly SMS missed calls with a follow up message for an outstanding caller experience.

  • AI Call Sentiments Info
    Small business group plan icon with people figures and coverage symbol

    AI Call Sentiments
    Know how your callers are feeling and what are popular things they're talking about in realtime.

    Learn More >
Critical Information Summary

Price excludes GST.
All timed calls are billed on a
per second basis.

Enquire Now

1800 Number Features and Functions

1800 numbers come with a range of features and functions, all designed to help you manage your calls and deliver an outstanding caller experience. Put a 1800 number to work for your business by combining these functions to build a seamless, end-to-end call management system.

 

Two interlocking gear cogs representing settings or process automation

Online Number Management Portal

Make instant number routing changes and manage your numbers with ease.

Bar chart analytics icon with upward trending data visualization

Call Analytics Portal

Gain access to reports on your busiest call periods and how many calls were answered/missed.

Phone receiver icon representing call tracking

Web Call Tracking

Find out how your callers found your business and gain insights on what website page they converted on.

Phone keypad icon representing interactive voice response IVR system

IVR Menu Prompts

Enable callers to easily select a department via the numeric keypad to directly transfer calls.

Overflow icon with horizontal ellipsis dots indicating more options

Call Overflow

Overflow incoming calls to multiple answer points if the call isn't answered in time.

Microphone icon with email envelope representing voice to email feature

Voice 2 Email

Have your voicemails sent to you via email and easily file, forward, and listen to your messages.

Clock icon representing time-based functionality

Time-Based Routing

Change the answer point of calls based on the time of day. Ideal for routing after-hours calls.

Business introduction icon illustration

Business Intro Greeting

Introduce your business to the caller with a greeting that's played at the start of every call.

Get Started with a 1800 Number

Reach out to our friendly Australian-based team and we'll gladly help you track down the ideal number for your business. Already have something particular in mind, or not quite sure where to begin? We can hunt for memorable numbers, walk you through the available options and suggest the plan that fits your needs best. Get in touch today and let us handle the details, so you can have your new 1800 number up and running without the hassle.

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1800 Number FAQs

What are 1800 Numbers?

What are 1800 Numbers?

1800 numbers are 10-digit Australia wide numbers where the caller incurs no charge when dialing from an Australian phone line, including mobiles. That's why they're often referred to as Toll Free Numbers. Being Australia wide means there is no need to use an area prefix when calling the number. The numbers are used for incoming calls only and can be answered on either a landline or a mobile phone. 

How do 1800 Numbers Work?

How do 1800 Numbers Work?

1800 numbers are virtual numbers and are only used to receive incoming calls. Calls made to the 1800 number are diverted to the answering point, which can be either a mobile, landline, or virtual reception service. Once the call is answered, it's connected between you and the caller.

Are 1800 Numbers Free to Call?

Yes, 1800 Numbers are free to call from both landlines and mobile numbers. The cost of the call is fully paid by the account holder. 

Are 1800 Number Call Rates More Expensive than Other Numbers?

1800 Number Call Rates are only marginally more expensive than 1300 numbers. In most cases, there is only a cent differentiation between the two rates. 

Can I Sell My 1800 Number?

Yes. You can sell your 1800 number, as long as you are the holder of the Enhanced Rights of Use (EROU), which gives you full rights to the number. These numbers include Smart Numbers, Phone Names and Phone Words.

What is The Difference Between A 1800 Number and 1300 Number?

The main difference between 1300 and 1800 numbers is how calls are charged. A 1300 number splits the call costs between the caller and the account holder, whereas a 1800 number charges the account holder the whole cost of the call. This makes it free for callers to ring a 1800 number, unlike a 1300 number.

Can I Forward the Calls to My Mobile?

Yes. A 1800 Number includes advanced call forwarding features that includes forwarding calls to a mobile. 1800 Numbers have a wide range of Setup Options, including time-based routing, call overflow and geo-based routing.

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We'll Help You Find the Perfect 1800 Number