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Whether you need a live answering service to handle all phone calls; a support telephone answering service to relieve your reception staff and cater for high volume periods; or require an after-hours or emergency answering service to ensure business continuity; Business 1300 has the right telephone answering solution for your business.
Our operators and call centre are based in Australia. With local knowledge and training, our operators will answer calls as if they're based at your business premises. They're effectively your employees.
With our complete range of live answering services we can cater for almost any business need including the use of your in-house CRM system.
The script used by our operators is customised to your business requirements. We answer in your business name and act as your reception staff.
The telephone answering service provided by Business 1300 has been a great support to our company. We have the peace-of-mind that our calls will always be handled professionally by a real person and the messages will be delivered to the correct staff member. Warwick R - General Manager
Our range of Australian based live phone answering services caters for all types of business needs. From single operators to large businesses, short term or long term, we can tailor the right answering service for you.
Business Reception is a telephone answering service where the phone call is transferred to the intended recipient. This type of phone answering service goes beyond taking messages. The live operator will answer the phone call in either a personal or a company name, identify the required person (or department), and then transfer the call directly to the recipient.
Our Short Term Live Telephone Answering Services are designed to relieve your reception staff, assist during a marketing campaign or an unusually busy period, or take care of the telephone calls during the holiday season.
Our wide range of live answering services are used by businesses Australia wide. From SOHO and small business operators to large enterprises and public companies.
Our range of services are a fantastic alternative to traditional reception duties. They provide professional phone answering for a fraction of the cost when compared to employing dedicated reception staff. Gain even more enquiries by diverting your landline or mobile phone after hours. The service will ensure that no call is left unanswered, helping you gain more enquiries for your business.
Our team is happy to help. Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry. Our Business Consultants are experts in live answering services and will answer any questions you may have about the answering services.
Our team of live answering operators can handle more calls than an in-house employee ever could. Even the best receptionist can only answer one call at a time. We have a team of operators waiting to take the call.
Research has shown the majority of callers don't leave a voicemail message. When a sales enquiry isn't answered, customers don't wait for a call back. They move on to the next competitor on the list. With a live answering service, every call is answered by a live operator and enquiry details taken.
Use the service when you need it. Overflow from your main business number when your staff are unavailable to take the calls. Divert your mobile calls when in a meeting or unavailable.
Peace of mind comes with knowing all your business calls are taken care of in a professional manner. Eliminate the stress of having to juggle calls and get on with business on your terms.
Yes. Our operators are all based in Australia.
Yes. All of our live answering services operate 24 hours a day, 7 days a week, all year round. This means your service is guaranteed to be working even on holidays like Christmas.
Once your service has been activated and is ready to go, we will send you a landline number also known as a DID (Dedicated Indial Number). Once you have received the landline number, you can then pass this on to your carrier to divert your desired number to the service. Alternatively, simply activate "call forwarding" on your mobile or office phone with your dedicated landline number.
Yes. All of our live answering service plans are flexible and are easily changed. If you are finding that your call volume no longer matches your current plan, you can change your plan rate any time at no cost. Rate plan changes occur at the start of the coming month after your request has been lodged.
Yes. Our live answering services can be customised at any time. You can easily update scripting or questions asked at any time by sending a request to our customer care team.
No. Our live answering services can be activated without a 1300 number.