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TELEPHONE ANSWERING SERVICES

Australian Based Call Centre. Low Rates from $1 per Day. Tailored Solutions to Suit Your Business Requirements.

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A Professional Voice for Your Business

Whether you need a live answering service to handle all phone calls; a support telephone answering service to relieve your reception staff and cater for high volume periods; or require an after-hours or emergency answering service to ensure business continuity; Business 1300 has the right telephone answering solution for your business.

Australian Based

Our operators and call centre are based in Australia. With local knowledge and training, our operators will answer calls as if they're based at your business premises. They're effectively your employees.

Full Range of Services

With our complete range of live answering services we can cater for almost any business need including the use of your in-house CRM system.

Custom Scripts

The script used by our operators is customised to your business requirements. We answer in your business name and act as your reception staff.

The telephone answering service provided by Business 1300 has been a great support to our company. We have the peace-of-mind that our calls will always be handled professionally by a real person and the messages will be delivered to the correct staff member. Warwick R - General Manager

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Our range of Australian based live phone answering services caters for all types of business needs. From single operators to large businesses, short term or long term, we can tailor the right answering service for you.

24/7 Telephone Answering

Live Answering Plans from $1 per Day

Business 24/7 is a professional answering service that can be answered in a personal or a company name. Once the phone call is answered by the operator a message is taken and forwarded via email and SMS.

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Business Team Answering

Business Team Answering Plans from $39 per Month

Business Team is a professional telephone answering service for business teams. Once the telephone call is answered by the operator a message is taken and forwarded via email and SMS directly to the intended recipient.

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Virtual Receptionist

Virtual Reception Plans from $49 per Month

Business Reception is a telephone answering service where the phone call is transferred to the intended recipient. This type of phone answering service goes beyond taking messages. The live operator will answer the phone call in either a personal or a company name, identify the required person (or department), and then transfer the call directly to the recipient.

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Short Term Phone Answering

Variety of Answering Services to Suit Your Requirements

Our Short Term Live Telephone Answering Services are designed to relieve your reception staff, assist during a marketing campaign or an unusually busy period, or take care of the telephone calls during the holiday season.

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Virtual Business Bundle

Live Answering plus 1300 Number from $39 per Month

Our Virtual Business Bundle combines a 1300 number with a live telephone answering service. That way you gain all the benefits of a 1300 number while making sure that you never miss a call.

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Inbound Services Designed for Businesses of All Sizes

Our wide range of live answering services are used by businesses Australia wide. From SOHO and small business operators to large enterprises and public companies.

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A Professional Voice for a Fraction of the Cost

Our range of services are a fantastic alternative to traditional reception duties. They provide professional phone answering for a fraction of the cost when compared to employing dedicated reception staff. Gain even more enquiries by diverting your landline or mobile phone after hours. The service will ensure that no call is left unanswered, helping you gain more enquiries for your business.

Need Some Help Deciding Which Service is For You?

Our team is happy to help. Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry. Our Business Consultants are experts in live answering services and will answer any questions you may have about the answering services.

Why Use a Telephone Answering Service?

  • Business Reception Line - use the service to ensure all business calls are handled by a professional receptionist.
  • Overflow Service - during peak times and exceptionally busy periods.
  • Holiday Period - during public holidays and other temporary business closures.
  • Marketing Campaigns -  customise the call handling process and maximise lead generation.
  • Customer Service and Support Lines - eliminate the need for an additional resource.
  • After Hour Support - ensure that your customers speak to a live operator.
  • Tailored Answering Solutions - customise the answering service to suit your business requirements.

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Quick Guide to Live Answering Services

Are the Operators Based in Australia?

Yes. Our operators are all based in Australia.

Does the Service Operate on Public Holidays?

Yes. All of our live answering services operate 24 hours a day, 7 days a week, all year round. This means your service is guaranteed to be working even on holidays like Christmas.

How Do I Connect My Service?

Once your service has been activated and is ready to go, we will send you a landline number also known as a DID (Dedicated Indial Number). Once you have received the landline number, you can then pass this on to your carrier to divert your desired number to the service. Alternatively, simply activate "call forwarding" on your mobile or office phone with your dedicated landline number.

Am I Able to Change My Plan?

Yes. All of our live answering service plans are flexible and are easily changed. If you are finding that your call volume no longer matches your current plan, you can change your plan rate any time at no cost. Rate plan changes occur at the start of the coming month after your request has been lodged.

Can I Change My Scripting Later On?

Yes. Our live answering services can be customised at any time. You can easily update scripting or questions asked at any time by sending a request to our customer care team.

Do I Have to Have a 1300 number to Activate a Live Answering Service?

No. Our live answering services can be activated without a 1300 number.

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Get In Touch With One of Our Business Consultants

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