Telephone Answering Services

Yes. All our operators work from call centres located here in Australia, so your callers always speak with a local.

Yes. Our live answering services operate 24 hours a day, 7 days a week, 365 days a year. Your calls are covered every day of the year, including Christmas and other public holidays.

Live answering services suit businesses of almost every type and size. From sole traders and tradespeople to medical practices, law firms, real estate agencies, e-commerce stores, and large corporate teams, any business that relies on phone contact can benefit. They're especially valuable for businesses that can't always get to the phone, experience busy periods, operate after hours, or want to present a professional, always-available front to their callers.

That's entirely up to you. We build your script around the exact details you want captured such as name, contact number, reason for calling, or any custom questions. We'll then forward everything to you by SMS, email, or both.

Yes. Our answering services can integrate with online booking systems, so our operators can schedule appointments and enter bookings directly into your designated platform.

Messages are forwarded via email, SMS, or both, depending on your preference. For team-based plans, messages can be routed to the relevant team member, and urgent calls can be transferred or escalated per your instructions.

No. A 1300 number isn't required. You can activate a live answering service on its own and forward calls from any mobile, landline, or PBX system.

Plans start from just $1 per day, with pricing tiered to match different call volumes. One of our Account Managers can recommend the most cost-effective plan for your expected usage.

Our plans are flexible with no long lock-in contracts, so you can cancel or move plans as your needs change.

Setup is straightforward and usually completed within a business day once we have your details and script requirements. Our team will guide you through each step so your service is ready to take calls with minimum delay.

Once your service is activated, we'll issue you a landline number known as a DID (Direct Indial Number). You then either ask your carrier to divert your existing number to this DID, or simply switch on call forwarding on your mobile or office phone and point it to the DID.

Yes. Every plan is flexible. If your call volumes change, you can move to a plan that suits at no cost. Plan changes take effect from the start of the following month once you've lodged your request.

Absolutely. Your scripts and caller questions can be changed at any time for a once-off admin fee. Just send a request to our Customer Care Team at care@business1300.com.au and we'll update them for you.

Our services are designed to handle busy periods and overflow, so callers aren't left waiting. You can use the answering service as your primary line or as support to relieve your in-house reception team during peak times.