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# Why a Virtual Receptionist Suits Almost Any Business

 by [**Business 1300**](https://www.business1300.com.au/business-1300/info-tips/author/business-1300) on 29 March 2017, 7:58:00 am AEDT

 

**For Businesses of All Sizes**

A [virtual receptionist](https://www.business1300.com.au/virtual-receptionist-australia) is an ideal addition to almost any type of business, regardless of size or whether it has an existing reception capability or not. This is how the service can help your business.

## SOHO Businesses

A virtual receptionist service is a **perfect way to project a professional image** and ensure your business makes an excellent first impression. Having the calls answered by a live operator, and in your business name, is a much better alternative to voicemail. It will also **free up valuable time** that can otherwise be spent doing business.

## Businesses with No Dedicated Reception

There are many businesses that operate with **no staff dedicated to reception duties**. The task of answering the phone is divided between a number of staff members, or even just one. The problem with that setup is that **phone calls often interrupt their work**. The disruption leads to lack of productivity and may lead to frustration causing the calls to be answered in a hurried and careless manner.

[![VIRTUAL RECEPTIONIST](https://hubspot-no-cache-ap1-prod.s3.amazonaws.com/cta/default/218316/789038ab-8e2f-47ff-8d08-072575024e73.png)](https://hubspot-cta-redirect-ap1-prod.s3.amazonaws.com/cta/redirect/218316/789038ab-8e2f-47ff-8d08-072575024e73)

A virtual service will ensure that every phone call is answered professionally. It can be **used either as a full time service or as a back-up**. Most PBXs can be programmed to accept calls and if the call is not answered within a set number of rings, it can be diverted to the service. That way your staff can choose if they’re available to answer the call or not.

## Businesses with Part Time and Casual Reception

A part time or casual receptionist is usually employed during peak periods and may at times get overwhelmed. A virtual receptionist is ideal to assist during those times. The **excess calls can overflow to the service**. And when the reception is unattended, the service can take care of all the calls, ensuring that every one is handled by a live operator representing your business.

## Businesses with Full Time Reception

The role of the company receptionist has changed over time and they now do a lot more than just answer the phone or greet clients. A company receptionist usually gets allocated other administrative tasks. A virtual receptionist can **assist during the busy periods** and at times when they need to complete other work. It's also a **perfect back-up for staff breaks, sick days and annual leave**.

There are many ways in which a virtual receptionist can assist a business. And one of the best things about it, you only pay for the calls you use.

 

Topics: [Virtual Receptionist](https://www.business1300.com.au/business-1300/info-tips/topic/virtual-receptionist) [Telephone Answering Services](https://www.business1300.com.au/business-1300/info-tips/topic/telephone-answering-services)

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