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The virtual reception service is ideally suited to a business requiring a professional telephone answering solution where calls are transferred directly to the intended recipient. The service is designed to be used in place of in-house receptionists who handle inbound calls.It may be used as a permanent reception service that handles all incoming calls, or for overflow and temporary call diversions of the main business line. It's also ideally suited as an after hours service for businesses requiring longer operating hours.
Our operators and call centre are located in Australia. You can rest assured we have the local knowledge to understand your business and provide an outstanding service.
The phone answering scripts used by the operators are fully customised to your business requirements. Our flexible options are designed to meet almost any business need.
Choose between a permanent service or a short term answering solution for those busy periods or throughout the holiday season.
Nominate individual staff members and get calls transferred directly to them. Have general enquiries and other messages sent to a designated team member.
Our operators are ready to take your calls 24 hours a day, 7 days a week, every day of the year. And that means you'll never miss a call.
Just like your own receptionist, accept the call when available or get a message taken. Read the messages taken by our operators on your mobile or email.
The virtual receptionist service provided by Business 1300 has been highly professional and effective. We know our calls are handled by a real person and transferred to the correct contact every time. Shahrukh D - Business Manager
A virtual receptionist service can be used in a variety of ways and goes beyond just taking messages. The live operator will answer the call in either a personal or a company name, identify the required person or department, and then transfer the call directly to the recipient. If the call is unable to be taken live, the operator will take a message and forward it via email and SMS. And of course, our virtual receptionists and the call centre are based in Australia.
Choose from any of our ultra-competitive plans according to your call volume requirements. Nominate multiple contacts for the receptionist to transfer calls to and customise the call answering script.
Our team of expert Business Consultants can help you choose the right solution for your business. Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry.
A virtual receptionist can be used 24 hours a day, 7 days a week, all year round. You are guaranteed to have all your calls answered, even on public holidays.
All calls with be transferred with what is called a "warm transfer". Our operators will place the caller on hold and will announce the caller to you before transferring.
Certainly! All calls can be transferred to a land line or mobile which means you will never miss a call.
No. Our virtual receptionist service can be a stand alone service where call are transferred to either your land line or mobile.
If a call cannot be successfully transferred, our operators will return to the caller and take a message as per your instructions. The message will be sent to a designated email address and mobile.
Yes, our service has the ability to accommodate for many extra features such as multiple transfers. If you are interested in customising your Virtual Reception service to include these types of features, please contact our Customer Care team for more information.