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Virtual Receptionist

A Professional Voice for a Fraction of the Cost

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Make a Positive First Impression with a Virtual Receptionist

The virtual reception service is ideally suited to a business requiring a professional telephone answering solution where calls are transferred directly to the intended recipient. The service is designed to be used in place of in-house receptionists who handle inbound calls. It may be used as a permanent reception service that handles all incoming calls, or for overflow and temporary call diversions of the main business line. It's also ideally suited as an after-hours service for businesses requiring longer operating hours.

Customers create their first impressions of your business within the first 7 seconds of initial contact, with the majority of customers stating that tone of voice dramatically impacts their experience. Unlike a traditional voicemail service which is usually automated or impersonal, a virtual receptionist is a friendly and professional person who sounds like they are of your own reception staff when they answer your calls.

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100% Australian Based Call Centre

Our operators and call centre are located in Australia. With local knowledge and training, our operators will answer your calls as if they were based at your business premises.

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Custom Scripting and Questions

The phone answering scripts used by the operators are fully customised to your business requirements. Our flexible options are designed to meet almost any business need.

After Hours Services

Operates 24/7, 365 Days a Year

Our services operate 24 hours a day, 7 days a week, 365 days a year. This means your service will always be operating, even on major public holidays such as Christmas or New Year's Day.

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7 Day Free Cancellation

We're confident our Live Answering Services will help make your business even more outstanding. That's why we offer a 7 day free cancellation period for all Virtual Reception plans.

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Virtual Reception Plans

Choose from any of our ultra-competitive plans according to your call volume requirements. Nominate multiple contacts for the receptionist to transfer calls to and customise the call answering script.

15 Included Calls

Lite

$48/Mth

Included Calls 15
Additional Calls $3.20
  • Custom Greeting
  • 3 x Custom Questions
  • 2 x Message Recipients
  • SMS Message
  • Email Message
  • Appointment Bookings
  • Additional FAQs
  • Alternating Rosters
Critical Information Summary

Price excludes GST.

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40 Included Calls

Mid

$122/Mth

Included Calls 40
Additional Calls $3.05
  • Custom Greeting
  • 3 x Custom Questions
  • 2 x Message Recipients
  • SMS Message
  • Email Message
  • Appointment Bookings
  • Additional FAQs
  • Alternating Rosters
Critical Information Summary

Price excludes GST.

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80 Included Calls

Pro

$236/Mth

Included Calls 80
Additional Calls $2.95
  • Custom Greeting
  • 3 x Custom Questions
  • 2 x Message Recipients
  • SMS Message
  • Email Message
  • Appointment Bookings
  • Additional FAQs
  • Alternating Rosters
Critical Information Summary

Price excludes GST.

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150 Included Calls

Ultimate

$405/Mth

Included Calls 150
Additional Calls $2.70
  • Custom Greeting
  • 3 x Custom Questions
  • 2 x Message Recipients
  • SMS Message
  • Email Message
  • Appointment Bookings
  • Additional FAQs
  • Alternating Rosters
Critical Information Summary

Price excludes GST.

Enquire Now

Get Started with a Live Answering Service

Get in Touch with our team and we'll help you create the a Call Answering solution that perfectly matches your business needs.

Create a Complete Call Management Solution

Our Virtual Phone Bundle will ensure your business makes a great first impression every time.
The bundle combines a 1300 number with a live phone answering service.

1300 or 1800 Number plus Live Phone Answering

Our bundle plan allows you to choose from a range of services and has included call credits in the monthly access.

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Call Answering Services Designed for Businesses of All Sizes

"Great service and was easy to set up. It has been very helpful having my calls answered for me when I’m on the road."
Andrew S
Small Business Owner
"Sign up process was seamless and our account manager was very helpful with putting our service together. Would highly recommend!"
Roman B
Managing Director

See How a

Customer Case Study

Michael owns a body corporate organisation that manages multiple properties throughout different suburbs. The organisation receives a large number of calls every day from residents needing assistance. However, Michael's office only operates during standard business hours.

Michael directs all after hour calls to the Virtual Reception service, where one of our operators answer on behalf of his business. The operator from the virtual office then transfers the calls to the designated on-call team member. As the service is 24/7, an operator is always available to take Michael's call, no matter what time it is.

This provided Michael with a seamless call management solution, to help ensure all his residents receive the assistance they require in a timely manner.

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Virtual Receptionist FAQs

Can Virtual Receptionist be used for after hours?

A virtual receptionist can be used 24 hours a day, 7 days a week, all year round.  You are guaranteed to have all your calls answered, even on public holidays.

How will my calls be transferred?

All calls with be transferred with what is called a "warm transfer".  Our operators will place the caller on hold and will announce the caller to you before transferring.

Can my calls be transferred to a mobile number?

Certainly! All calls can be transferred to a land line or mobile which means you will never miss a call.

Do I have to have a 1300 or 1800 number to have a virtual receptionist?

No. Our virtual receptionist service can be a stand alone service where call are transferred to either your land line or mobile. 

What happens when a call is not successfully transferred?

If a call cannot be successfully transferred, our operators will return to the caller and take a message as per your instructions. The message will be sent to a designated email address and mobile.

Can a call be transferred more than one time?

Yes, our service has the ability to accommodate for many extra features such as multiple transfers. If you are interested in customising your Virtual Reception service to include these types of features, please contact our Customer Care team for more information.

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Ready to Make Your Business Even More Outstanding?

We'll Help You Create the Perfect Call Answering Solution