Directors of First Impressions

Australian Based

Tailored Solutions

Short or Long Term


The virtual reception service is ideally suited to a business requiring a professional telephone answering solution where calls are transferred directly to the intended recipient. The service is designed to be used in place of in-house receptionists who handle inbound calls.

It may be used as a permanent reception service that handles all incoming calls, or for overflow and temporary call diversions of the main business line. It's also ideally suited as an after hours service for businesses requiring longer operating hours.

  • Calls Transferred or Message Taken - just like your own receptionist, accept the call when available or get a message taken.
  • Multiple Team Members - nominate individual staff members and get calls transferred directly to them. General enquiries and other messages sent to a designated team member.
  • Tailored Greeting and Caller Info - call answering script and message details are tailored to your business.
  • Message Sent via Email and SMS - messages can be read on the mobile and also sent to a dedicated email address.

The virtual receptionist service provided by Business 1300 has been highly professional and effective. We know our calls are handled by a real person and transferred to the correct contact every time.

Shahrukh D - Business Manager

Team of 24/7 Virtual Receptionists

A virtual receptionist service can be used in a variety of ways and goes beyond just taking messages. The live operator will answer the call in either a personal or a company name, identify the required person or department, and then transfer the call directly to the recipient. If the call is unable to be taken live, the operator will take a message and forward it via email and SMS. And of course, our virtual receptionists and the call centre are based in Australia.

Virtual Reception Plans and Charges

Choose from any of our ultra-competitive plans according to your call volume requirements. Nominate multiple contacts for the receptionist to transfer calls to and customise the call answering script.