The Silly Season Is About to Start. We’re Here to Help!
We all need an occasional break. Whether it's a long weekend, an offsite team-building exercise, or an office party. And of course, there are also times during the year when the office is unattended like public holidays. But business rarely stops and that’s when a short-term phone answering service can come to the rescue.
Short-term answering services are designed to relieve the reception staff and small business operators during unusually busy periods or when the office is unattended. Here are some of the most common times when the service is used.
Team Functions and Events
Whether it’s a business off-site day for some team bonding exercises, or just an afternoon office party to celebrate the wins, it's important to include everyone. And that means the reception staff and members of the team that takes care of the inbound calls.
Routing the office number or the business mobiles to the live answering service will ensure everyone gets the most out of the occasion while the business continues to operate.
There are times during the year that state public holidays are not in line with each other. Although it may be a public holiday in one state, it's business as usual in others. If your business services clients from around Australia, it’s a good idea to ensure that any inbound calls are handled as they usually would. A short-term answering service would solve that problem, meaning everyone can have their well-deserved day off.
During the Christmas break, a lot of businesses take some extra time off and close their offices in between the public holidays.
But for a lot of customers, the holiday period doesn't stop them from calling. By engaging a virtual receptionist to take care of the calls, callers can speak to a real person to leave their message instead of reaching the voicemail. Our call centre staff are trained to answer calls as if they were based at your business premises. The operators can tend to your callers by explaining the change in operating hours during the holiday season or answering any basic questions your callers may have. A message is then taken and sent to your designated email and/or SMS, so you can get back to the caller when it best suits you during your time off.
There are many other instances where a short-term phone answering service can be used to assist. Reception staff sick leave and annual leave, unusually busy periods or during marketing campaigns, are just some of them. We're here to take care of business while you have some time out.