With the end of 2021 approaching, it's a great time to start planning your attack for the new year. Whether it be to reduce your overall costs, improve customer experience or boost your conversion ratios, a Phone Answering Service can help you achieve your goals in 2022. Not sure which answering service is the right solution? Read on to find out the different types of services available and which one is best for your requirements.

What is a Phone Answering Service?

A Phone Answering Service is a system that can be used as an after-hours service, call backup, or a complete replacement for reception staff. Simply connect your in-dial number to forward calls from your mobile, landline, or PBX system. Your calls will then be answered by one of our trained operators that will either take a message, make a booking or transfer the call directly.

Virtual Receptionist

A Virtual Reception Service includes calls being transferred directly to an available staff member. Customers will be greeted with a friendly voice, who will answer your calls as if they are part of your team. It's an ideal solution for any business that is looking to back up their reception staff or completely replace in-house reception. Being 24/7 also makes the Virtual Reception service perfect for after-hours emergency services, where calls can be transferred to on-call staff at any time of the day or night.

Business 24/7 Answering

Our 24/7 Messaging Service is a great alternative to using voicemail, as your calls are answered by our trained staff instead of the voicemail machine. Not only are callers prompted to leave more of their details, but speaking to a real person can prevent your callers from looking elsewhere as they are assured to receive further assistance with a callback. Our phone answering service is designed to help businesses boost lead conversion ratios and ensure they never miss a sales call again.

Team 24/7 Answering

Team Answering is ideal for businesses that require an answering service to delegate messages to the desired team member or department. Our operators will answer calls on behalf of your business and notify specific staff members via SMS and Email, depending on the caller's query. Team Phone Answering is designed to streamline your call management system and improve the overall caller experience by reducing wait times to attend to your caller's query.

Overall, our Phone Answering Services are a great asset for any business. All of our services use custom scripts and friendly-voiced staff and are a great way to project a professional image at a fraction of the cost of a full-time receptionist. Until the 31st of December 2021, take advantage of our limited time offer and receive a $50 credit for every new Phone Answering Service connected. Or, call us on 1300 00 1300 to speak to one of our expert consultants for more information.

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