--- title: 3 Popular Ways to Combine a 1300 Number with a Phone Answering Service description: Create a Superior Caller Experience with a Combination of a 1300/1800 Number and a Live Phone Answering Service. 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[Useful Information](https://www.business1300.com.au/business-inbound-services-resources) - [SMS User Guide](https://www.business1300.com.au/sms-marketing-faq) - [Customer Reviews](https://www.business1300.com.au/testimonials) - [Number Portal User Guide](https://www.business1300.com.au/number-portal-knowledge-base) - [Partner Program](https://www.businessco.com.au/partner-program) - [MyAccount](https://www.business1300.com.au/my-account) - [About Us](https://www.business1300.com.au/about-us) - Ph: 1300 00 1300 [Contact Us](https://www.business1300.com.au/contact-us) Business 1300 Info and Tips #### Share this [Share on X](https://x.com/intent/post?url=https://www.business1300.com.au/business-1300/info-tips/3-popular-ways-to-combine-a-1300-number-with-a-phone-answering-service&text=3%20Popular%20Ways%20to%20Combine%20a%201300%20Number%20with%20a%20Phone%20Answering%20Service) [Share on Facebook](https://www.facebook.com/sharer/sharer.php?u=https://www.business1300.com.au/business-1300/info-tips/3-popular-ways-to-combine-a-1300-number-with-a-phone-answering-service&t=3%20Popular%20Ways%20to%20Combine%20a%201300%20Number%20with%20a%20Phone%20Answering%20Service) [Share on LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://www.business1300.com.au/business-1300/info-tips/3-popular-ways-to-combine-a-1300-number-with-a-phone-answering-service&t=3%20Popular%20Ways%20to%20Combine%20a%201300%20Number%20with%20a%20Phone%20Answering%20Service) # 3 Popular Ways to Combine a 1300 Number with a Phone Answering Service by [**Business 1300**](https://www.business1300.com.au/business-1300/info-tips/author/business-1300) on 19 July 2016, 10:29:18 am AEST   ## **Create an Outstanding Caller Experience** There are many ways that a [phone answering service](https://www.business1300.com.au/telephone-answering-services-live-phone-answering-service-australia) can be incorporated in a business to assist in managing the inbound call traffic. And you can take it a step further by combining the service with a 1800 or 1300 number. The extensive call handling features of [1800 and 1300 numbers](https://www.business1300.com.au/13-numbers-1300-numbers-1800-numbers-australia) offer a wide range of simple to implement call management structures that will improve the way your business handles inbound calls. Following are the 3 most popular ways to combine a live phone answering service with an inbound 1800 or 1300 number. ### Route All Calls to the Phone Answering Service For businesses that don’t have a dedicated receptionist and would like their calls to be handled by a professional telephone operator, all calls to the 1300/1800 number can be routed to the call centre. The **call gets answered in the business’ name and either a message is taken or the call is transferred to the required person**. [![ANSWERING SERVICES](https://hubspot-no-cache-ap1-prod.s3.amazonaws.com/cta/default/218316/38d69973-c55f-4451-ae80-8bc44125357f.png)](https://hubspot-cta-redirect-ap1-prod.s3.amazonaws.com/cta/redirect/218316/38d69973-c55f-4451-ae80-8bc44125357f) In addition, many businesses choose to play a [professionally recorded business intro message](https://www.business1300.com.au/professional-voice-message-recording) before the call gets handed over to the live operator. It is an opportunity to promote the business, create a professional image and set the tone for handling of the call. #### Route Some Calls Using the Auto Attendant Another popular way to manage the calls through the 1300/1800 number is to utilise the [auto attendant function](https://www.business1300.com.au/13-1300-1800-number-setup-routing-diversion-options). By recording a professional business intro message together with some basic IVR options like press 1 for sales, 2 for customer service, and 3 for accounts; a business can direct the call traffic according to the caller’s requirement. An answering service can be set up to **manage calls for a dedicated part of the business**. As an example, when a caller chooses option 3 for accounts, all calls can be routed directly to the call centre and a message taken. ##### Route Calls During Busy Times Calls to 1300/1800 numbers can be **re-routed to an alternative destination if the primary number is busy or doesn’t pick up the call**. The [overflow function](https://www.business1300.com.au/13-1300-1800-number-setup-routing-diversion-options) ensures that a call doesn’t get lost and a popular way to handle it professionally is to route it to a phone answering service. That way a live operator speaks to the caller and a message is taken rather than the call being lost. [![13-1300-1800 NUMBERS](https://hubspot-no-cache-ap1-prod.s3.amazonaws.com/cta/default/218316/49f3c579-0b87-4555-948d-86e2cd8fced9.png)](https://hubspot-cta-redirect-ap1-prod.s3.amazonaws.com/cta/redirect/218316/49f3c579-0b87-4555-948d-86e2cd8fced9) A combination of a 1300/1800 number together with a live phone answering service is a very effective way to ensure that every call gets handled professionally. The wide range of features that 1300/1800 numbers come with allows for **countless ways of combining the services and can be tailored to almost any business requirement**. And the outcome, a superior caller experience leading to more business and a better business image.   Topics: [1300 Numbers](https://www.business1300.com.au/business-1300/info-tips/topic/1300-numbers) [1800 Numbers](https://www.business1300.com.au/business-1300/info-tips/topic/1800-numbers) [Telephone Answering Services](https://www.business1300.com.au/business-1300/info-tips/topic/telephone-answering-services) #### Share this [Share on X](https://x.com/intent/post?url=https://www.business1300.com.au/business-1300/info-tips/3-popular-ways-to-combine-a-1300-number-with-a-phone-answering-service&text=3%20Popular%20Ways%20to%20Combine%20a%201300%20Number%20with%20a%20Phone%20Answering%20Service) [Share on Facebook](https://www.facebook.com/sharer/sharer.php?u=https://www.business1300.com.au/business-1300/info-tips/3-popular-ways-to-combine-a-1300-number-with-a-phone-answering-service&t=3%20Popular%20Ways%20to%20Combine%20a%201300%20Number%20with%20a%20Phone%20Answering%20Service) [Share on LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://www.business1300.com.au/business-1300/info-tips/3-popular-ways-to-combine-a-1300-number-with-a-phone-answering-service&t=3%20Popular%20Ways%20to%20Combine%20a%201300%20Number%20with%20a%20Phone%20Answering%20Service) - 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