--- title: 1800 Numbers are a Powerful Customer Engagement Tool description: 1800 numbers are a powerful customer engagement tool. Find out how a 1800 number can benefit your business. image: https://www.business1300.com.au/hubfs/BLOGS/1800-numbers-powerful-customer-engagement-tool-290513.jpg --- [![B1300 Colour LOGO_1](https://www.business1300.com.au/hubfs/B1300%20Colour%20LOGO_1.svg "B1300 Colour LOGO_1")](https://www.business1300.com.au) [![B1300 Colour LOGO_1](https://www.business1300.com.au/hubfs/B1300%20Colour%20LOGO_1.svg "B1300 Colour LOGO_1")](https://www.business1300.com.au) - Services ### Products and Services **[Inbound Numbers](https://www.business1300.com.au/13-numbers-1300-numbers-1800-numbers-australia)** [1300 Numbers](https://www.business1300.com.au/1300-numbers) [1800 Numbers](https://www.business1300.com.au/1800-numbers) [13 Numbers](https://www.business1300.com.au/13-numbers) [Smart Numbers](https://www.business1300.com.au/smart-numbers) [Local Numbers](https://www.business1300.com.au/local-inbound-numbers) [Global Numbers](https://www.business1300.com.au/international-toll-free-numbers) [Postcode Prompting](https://www.business1300.com.au/postcode-prompter) [Inbound Call Tracking](https://www.business1300.com.au/phone-call-tracking) [AI Call Intelligence](https://www.business1300.com.au/ai-call-sentiments) **[Phone Answering](https://www.business1300.com.au/telephone-answering-services)** [24/7 Answering](https://www.business1300.com.au/call-answering-messaging-services) [Team Answering](https://www.business1300.com.au/business-answering-service-telephone-message-service) [Virtual Receptionist](https://www.business1300.com.au/virtual-receptionist) [Short Term Answering](https://www.business1300.com.au/casual-receptionist-short-term-telephone-answering-service) [1300 Answering Bundle](https://www.business1300.com.au/virtual-phone-numbers) [Virtual Assistant](https://www.business1300.com.au/virtual-assistant-australia) [On Call Escalation](https://www.business1300.com.au/on-call-escalation-management) **[Virtual Offices](https://www.business1300.com.au/virtual-office-business-address)** [Melbourne](https://www.business1300.com.au/virtual-office-melbourne) [Sydney](https://www.business1300.com.au/virtual-office-sydney) [Brisbane](https://www.business1300.com.au/virtual-office-brisbane) [Adelaide](https://www.business1300.com.au/virtual-office-adelaide) **Business Phones** [SoftPhone PBX](https://www.business1300.com.au/ucom-softphone) [Virtual Fax](https://www.business1300.com.au/virtual-fax) **Business Services** [SMS Messaging Service](https://www.business1300.com.au/sms-marketing-australia) [Professional Voice Recordings](https://www.business1300.com.au/on-hold-phone-messages) --- Get in touch with our team on **1300 00 1300** and we'll help you create the perfect solution for your business. - Resources ### Useful Resources [Policies and Legal](https://www.business1300.com.au/policies-legal) [Customer Reviews](https://www.business1300.com.au/testimonials) [Useful Information](https://www.business1300.com.au/business-inbound-services-resources) [Number Portal User Guide](https://www.business1300.com.au/number-portal-knowledge-base) [SMS User Guide](https://www.business1300.com.au/sms-marketing-faq) Partner Program [![Airport-1080x1080](https://www.business1300.com.au/hs-fs/hubfs/B1300%20Website/CTA/Airport-1080x1080.png?width=1081&height=1080&name=Airport-1080x1080.png)](https://www.business1300.com.au/ucom-softphone) - [MyAccount](https://www.business1300.com.au/my-account) - [About Us](https://www.business1300.com.au/about-us) - Ph: 1300 00 1300 More results [Contact Us](https://www.business1300.com.au/contact-us) [Contact Us](https://www.business1300.com.au/contact-us) [Contact Us](https://www.business1300.com.au/contact-us) - Services - [Inbound Numbers](https://www.business1300.com.au/13-numbers-1300-numbers-1800-numbers-australia) - [1300 Numbers](https://www.business1300.com.au/1300-numbers) - [1800 Numbers](https://www.business1300.com.au/1800-numbers) - [13 Numbers](https://www.business1300.com.au/13-numbers) - [Smart Numbers](https://www.business1300.com.au/smart-numbers) - [Local Numbers](https://www.business1300.com.au/local-inbound-numbers) - [Global Numbers](https://www.business1300.com.au/international-toll-free-numbers) - [Postcode Prompting](https://www.business1300.com.au/postcode-prompter) - [Inbound Call Tracking](https://www.business1300.com.au/phone-call-tracking) - [AI Call Intelligence](https://www.business1300.com.au/ai-call-sentiments) - [Phone Answering](https://www.business1300.com.au/telephone-answering-services) - [24/7 Answering](https://www.business1300.com.au/call-answering-messaging-services) - [Team Answering](https://www.business1300.com.au/business-answering-service-telephone-message-service) - [Virtual Receptionist](https://www.business1300.com.au/virtual-receptionist) - [Short Term Answering](https://www.business1300.com.au/casual-receptionist-short-term-telephone-answering-service) - [1300 Answering Bundle](https://www.business1300.com.au/virtual-phone-numbers) - [Virtual Assistant](https://www.business1300.com.au/virtual-assistant-australia) - [On Call Escalation](https://www.business1300.com.au/on-call-escalation-management) - [Virtual Offices](https://www.business1300.com.au/virtual-office-business-address) - [Melbourne](https://www.business1300.com.au/virtual-office-melbourne) - [Sydney](https://www.business1300.com.au/virtual-office-sydney) - [Brisbane](https://www.business1300.com.au/virtual-office-brisbane) - [Adelaide](https://www.business1300.com.au/virtual-office-adelaide) - Business Phones - [UCOM GO SoftPhone PBX](https://www.business1300.com.au/ucom-softphone) - [Virtual Fax](https://www.business1300.com.au/virtual-fax) - Business Services - [SMS Messaging Service](https://www.business1300.com.au/sms-marketing-australia) - [Professional Voice Recordings](https://www.business1300.com.au/on-hold-phone-messages) - Resources - [Policies and Legal](https://www.business1300.com.au/policies-legal) - [Useful Information](https://www.business1300.com.au/business-inbound-services-resources) - [SMS User Guide](https://www.business1300.com.au/sms-marketing-faq) - [Customer Reviews](https://www.business1300.com.au/testimonials) - [Number Portal User Guide](https://www.business1300.com.au/number-portal-knowledge-base) - [Partner Program](https://www.businessco.com.au/partner-program) - [MyAccount](https://www.business1300.com.au/my-account) - [About Us](https://www.business1300.com.au/about-us) - Ph: 1300 00 1300 [Contact Us](https://www.business1300.com.au/contact-us) Business 1300 Info and Tips #### Share this [Share on X](https://x.com/intent/post?url=https://www.business1300.com.au/business-1300/info-tips/1800-numbers-customer-engagement&text=1800%20Numbers%20are%20a%20Powerful%20Customer%20Engagement%20Tool) [Share on Facebook](https://www.facebook.com/sharer/sharer.php?u=https://www.business1300.com.au/business-1300/info-tips/1800-numbers-customer-engagement&t=1800%20Numbers%20are%20a%20Powerful%20Customer%20Engagement%20Tool) [Share on LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://www.business1300.com.au/business-1300/info-tips/1800-numbers-customer-engagement&t=1800%20Numbers%20are%20a%20Powerful%20Customer%20Engagement%20Tool) # 1800 Numbers are a Powerful Customer Engagement Tool by [**Business 1300**](https://www.business1300.com.au/business-1300/info-tips/author/business-1300) on 20 November 2016, 9:01:00 am AEDT   **Show Full Commitment to Your Customers** In the rush to streamline operations through the use of digital technology, some businesses forget about customer engagement and what may be important to them. Telephone contact with a business is still very much an essential part of engaging your customers, and [1800 numbers](https://www.business1300.com.au/1800-numbers) deliver the ideal solution. After all, regardless of how savvy they may be with digital technology, **customers will always at one point or another need to speak to a real person**. ## Customers Call the Business for Free 1800 numbers deliver a lot more than just a point of contact. To start with, the numbers are **free to call from any Australian phone line including mobiles**. And that in itself makes a statement. It shows true commitment by the business to its customers. ## Create an Outstanding Caller Experience A [1800 number](https://www.business1300.com.au/1800-numbers) comes with many features and functions, all designed to **enhance the caller experience and create a positive image of your business**. Using the [business intro feature](https://www.business1300.com.au/13-1300-1800-number-setup-routing-diversion-options), the caller will hear a quick message introducing your business. That means an instant connection and no lengthy ringing tone, which is reassuring to the caller and promotes your business at the same time. [![13-1300-1800 NUMBERS](https://hubspot-no-cache-ap1-prod.s3.amazonaws.com/cta/default/218316/49f3c579-0b87-4555-948d-86e2cd8fced9.png)](https://hubspot-cta-redirect-ap1-prod.s3.amazonaws.com/cta/redirect/218316/49f3c579-0b87-4555-948d-86e2cd8fced9) [Auto attendant](https://www.business1300.com.au/13-1300-1800-number-setup-routing-diversion-options) can be used to eliminate transferring the call from person to person, and direct it straight to the desired destination. That reduces the length of the call and any frustrations, which again enhances the caller experience. ## Callers Never Hear the Engaged Signal The [overflow feature](https://www.business1300.com.au/13-1300-1800-number-setup-routing-diversion-options) is the perfect solution to make sure a caller never hears an engaged signal. 1800 numbers can be programmed to automatically route the call to another destination if the first one is engaged. Multiple numbers can be used to ensure every call gets answered. ## Callers Never Ring Out [Time based routing](https://www.business1300.com.au/13-1300-1800-number-setup-routing-diversion-options) is a popular feature that’s used to **automatically route the call to another destination during selected times**. Often, an after-hours [voice2email](https://www.business1300.com.au/13-1300-1800-number-setup-routing-diversion-options) service is used, or a [live telephone answering service](https://www.business1300.com.au/telephone-answering-services-live-phone-answering-service-australia) where the caller will speak to a live operator. That way, customers can still contact the business after-hours and the phone never rings out. Customer engagement comes in many forms and 1800 numbers can play an important role. Getting a number will ensure that when it comes to making telephone contact with your business, you create an outstanding caller experience and engage your customers in a postive way at all times.   Topics: [1800 Numbers](https://www.business1300.com.au/business-1300/info-tips/topic/1800-numbers) [13-1300-1800 Setup Options](https://www.business1300.com.au/business-1300/info-tips/topic/13-1300-1800-setup-options) #### Share this [Share on X](https://x.com/intent/post?url=https://www.business1300.com.au/business-1300/info-tips/1800-numbers-customer-engagement&text=1800%20Numbers%20are%20a%20Powerful%20Customer%20Engagement%20Tool) [Share on Facebook](https://www.facebook.com/sharer/sharer.php?u=https://www.business1300.com.au/business-1300/info-tips/1800-numbers-customer-engagement&t=1800%20Numbers%20are%20a%20Powerful%20Customer%20Engagement%20Tool) [Share on LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://www.business1300.com.au/business-1300/info-tips/1800-numbers-customer-engagement&t=1800%20Numbers%20are%20a%20Powerful%20Customer%20Engagement%20Tool) - Recent - Topics - Archive Recent Topics - [1300 Numbers (38)](https://www.business1300.com.au/business-1300/info-tips/topic/1300-numbers) - [1800 Numbers (19)](https://www.business1300.com.au/business-1300/info-tips/topic/1800-numbers) - [13-1300-1800 Setup Options (10)](https://www.business1300.com.au/business-1300/info-tips/topic/13-1300-1800-setup-options) - [Smart Numbers (10)](https://www.business1300.com.au/business-1300/info-tips/topic/smart-numbers) - [Telephone Answering Services (10)](https://www.business1300.com.au/business-1300/info-tips/topic/telephone-answering-services) - [13 Numbers (9)](https://www.business1300.com.au/business-1300/info-tips/topic/13-numbers) - [Phone Names (7)](https://www.business1300.com.au/business-1300/info-tips/topic/phone-names) - [Phone Words (7)](https://www.business1300.com.au/business-1300/info-tips/topic/phone-words) - [Virtual Receptionist (6)](https://www.business1300.com.au/business-1300/info-tips/topic/virtual-receptionist) - [On Hold Messages (5)](https://www.business1300.com.au/business-1300/info-tips/topic/on-hold-messages) - [Phone Answering Services (5)](https://www.business1300.com.au/business-1300/info-tips/topic/phone-answering-services) - [Premium Numbers (3)](https://www.business1300.com.au/business-1300/info-tips/topic/premium-numbers) - [1300 Numbers (8) (2)](https://www.business1300.com.au/business-1300/info-tips/topic/1300-numbers-8) - [Business Phone Systems (2)](https://www.business1300.com.au/business-1300/info-tips/topic/business-phone-systems) - [Free Pool Numbers (2)](https://www.business1300.com.au/business-1300/info-tips/topic/free-pool-numbers) - [International Numbers (2)](https://www.business1300.com.au/business-1300/info-tips/topic/international-numbers) - [Local Numbers (2)](https://www.business1300.com.au/business-1300/info-tips/topic/local-numbers) - [NetPhone (2)](https://www.business1300.com.au/business-1300/info-tips/topic/netphone) - [Phone Answering Services (3) (2)](https://www.business1300.com.au/business-1300/info-tips/topic/phone-answering-services-3) - [Professional Phone Messages (2)](https://www.business1300.com.au/business-1300/info-tips/topic/professional-phone-messages) - [SMS (2)](https://www.business1300.com.au/business-1300/info-tips/topic/sms) - [Voicemail Greetings (2)](https://www.business1300.com.au/business-1300/info-tips/topic/voicemail-greetings) - [1800 Numbers (4) (1)](https://www.business1300.com.au/business-1300/info-tips/topic/1800-numbers-4) - [Call Tracking (1)](https://www.business1300.com.au/business-1300/info-tips/topic/call-tracking) - [General (1)](https://www.business1300.com.au/business-1300/info-tips/topic/general) - [Hosted PBX (8) (1)](https://www.business1300.com.au/business-1300/info-tips/topic/hosted-pbx-8) - [SoftPhone (1)](https://www.business1300.com.au/business-1300/info-tips/topic/softphone) See all Archive - [August 2026 (6)](https://www.business1300.com.au/business-1300/info-tips/archive/2026/08) - [July 2026 (20)](https://www.business1300.com.au/business-1300/info-tips/archive/2026/07) - [September 2025 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2025/09) - [August 2025 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2025/08) - [June 2025 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2025/06) - [May 2025 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2025/05) - [March 2025 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2025/03) - [October 2023 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2023/10) - [September 2023 (2)](https://www.business1300.com.au/business-1300/info-tips/archive/2023/09) - [July 2022 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2022/07) - [June 2022 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2022/06) - [May 2022 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2022/05) - [February 2022 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2022/02) - [December 2021 (2)](https://www.business1300.com.au/business-1300/info-tips/archive/2021/12) - [October 2021 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2021/10) - [June 2021 (2)](https://www.business1300.com.au/business-1300/info-tips/archive/2021/06) - [May 2021 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2021/05) - [April 2020 (2)](https://www.business1300.com.au/business-1300/info-tips/archive/2020/04) - [March 2020 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2020/03) - [February 2020 (3)](https://www.business1300.com.au/business-1300/info-tips/archive/2020/02) - [August 2019 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2019/08) - [June 2019 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2019/06) - [March 2019 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2019/03) - [February 2019 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2019/02) - [August 2018 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2018/08) - [July 2018 (2)](https://www.business1300.com.au/business-1300/info-tips/archive/2018/07) - [June 2018 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2018/06) - [May 2018 (2)](https://www.business1300.com.au/business-1300/info-tips/archive/2018/05) - [April 2018 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2018/04) - [February 2018 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2018/02) - [October 2017 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2017/10) - [July 2017 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2017/07) - [March 2017 (2)](https://www.business1300.com.au/business-1300/info-tips/archive/2017/03) - [February 2017 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2017/02) - [November 2016 (3)](https://www.business1300.com.au/business-1300/info-tips/archive/2016/11) - [August 2016 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2016/08) - [July 2016 (2)](https://www.business1300.com.au/business-1300/info-tips/archive/2016/07) - [May 2016 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2016/05) - [February 2016 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2016/02) - [December 2015 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2015/12) - [November 2015 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2015/11) - [October 2015 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2015/10) - [September 2015 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2015/09) - [August 2015 (2)](https://www.business1300.com.au/business-1300/info-tips/archive/2015/08) - [July 2015 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2015/07) - [June 2015 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2015/06) - [March 2015 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2015/03) - [February 2015 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2015/02) - [November 2014 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2014/11) - [October 2014 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2014/10) - [September 2014 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2014/09) - [January 2014 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2014/01) - [November 2013 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2013/11) - [March 2013 (1)](https://www.business1300.com.au/business-1300/info-tips/archive/2013/03) See all ### Subscribe by email [![B1300 Colour DARK LOGO](https://www.business1300.com.au/hubfs/B1300%20Colour%20DARK%20LOGO.svg "B1300 Colour DARK LOGO")](https://www.business1300.com.au/) Dedicated to making your business even more outstanding. **Head Office** Level 2, 2-6 Glenferrie Rd, Malvern VIC 3144 Ph: **1300 00 1300** Services - [13-1300-1800 Numbers](https://www.business1300.com.au/13-numbers-1300-numbers-1800-numbers-australia) - [Local Numbers](https://www.business1300.com.au/local-inbound-numbers) - [Global Numbers](https://www.business1300.com.au/international-toll-free-numbers) - [Phone Answering](https://www.business1300.com.au/telephone-answering-services) - [Virtual Offices](https://www.business1300.com.au/virtual-office-business-address) - [Pro Voice Recordings](https://www.business1300.com.au/on-hold-phone-messages) - [SoftPhone PBX](https://www.business1300.com.au/ucom-softphone) - [Virtual Fax](https://www.business1300.com.au/virtual-fax) - [Business SMS](https://www.business1300.com.au/sms-marketing-australia) - [Call Tracking](https://www.business1300.com.au/phone-call-tracking) - [AI Call Intelligence](https://www.business1300.com.au/ai-call-sentiments) Info Links - [My Account](https://www.business1300.com.au/my-account) - [About Us](https://www.business1300.com.au/about-us) - [Customer Reviews](https://www.business1300.com.au/testimonials) - [Resources](https://www.business1300.com.au/business-inbound-services-resources) - [Number Portal Guide](https://www.business1300.com.au/number-portal-knowledge-base) - [SMS User Guide](https://www.business1300.com.au/sms-marketing-faq) - [Become a Partner](https://www.businessco.com.au/partner-program) Our Brands - [B1300](https://www.business1300.com.au) - [UCOM](https://www.ucom.com.au/) - [UCOM Shop](https://www.ucom.shop/) - [BusinessCo](https://www.businessco.com.au/) Legal - [Website Terms and Conditions](https://www.business1300.com.au/website-terms) - [Privacy Policy Statement](https://www.business1300.com.au/privacy-policy-statement) - [Policies and Legal](https://www.business1300.com.au/policies-legal) Copyright © 2026 BusinessCo Group. All Rights Reserved.