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by Business 1300 on 13 May 2022, 1:57:32 pm AEST
Virtual receptionists are an exceptionally versatile service that can benefit almost any business. Whether you’re a sole trader or a fully established company, a virtual receptionist may be the perfect solution for your call management needs.
Not exactly sure what a virtual receptionist is or what benefit it can bring to your business? Read on to find out more.
What is a Virtual Receptionist?
The virtual reception service is suited to businesses requiring a professional telephone answering solution where calls are transferred directly to the intended recipient. This service is a great way for businesses to ensure that calls are managed in a professional and friendly manner, whilst creating a positive first impression.
Top 3 Benefits
Designed to Suit You
Whether you’re in need of some extra reception assistance for a long weekend or you’re after a more permanent solution, a virtual receptionist can help. Having a large range of plans and services to choose from means that you have the flexibility of deciding when and how long you would like to have a virtual receptionist. You can upgrade or downgrade your service when required, to always suit your budget and call volume.
Customised Scripts
Every business is different, so having a custom script means that callers are greeted on a more personal level. The phone answering scripts used by the virtual receptionist operators are fully personalised to your business needs and requirements.
For example, you can customise your script to differ between daytime and night-time calls. The designated operator can answer and redirect calls to your office during the day, whereas at night they can let customers know your operating hours and take a message.
A Fraction of the Cost
Businesses can’t always justify or afford the cost of a full-time receptionist. This is when a call management service can be a great solution, as it’s considerably cheaper than employing a full-time staff member. Having the convenience of a 24/7 reception service means that there is no hassle of hiring or scheduling reception staff, as the call centre is constantly ready and awaiting calls.
Customers create their first impression of your business within the first 7 seconds of initial contact, so having a friendly and welcoming voice ready to answer is essential. A virtual receptionist is a great fit for businesses of any size, and is an inexpensive way to ensure that your business always creates a positive and lasting first impression on every call.
