With spring racing in full swing and end of year looming, now is a better time than ever to evaluate how your business is going to prepare for the festive season. Whether end of year is peak season or a time to shut up shop, we’ve got a few handy tips to help you best prepare.
Back Up Your Reception Staff with Phone Answering
Whether you’re needing extra backup for your reception staff or need some help taking care of calls while the office is closed, Short Term Answering services are the perfect way to ensure your business never misses a call again. The call centre is based here in Australia and operates 24/7, all year round. This means your calls are guaranteed to be answered, even on public holidays. The service works by operators answering calls on behalf of your business following a custom script. Our operators are locally trained with local knowledge, which means that your clients will be met with a familiar voice and calls will seem as if they’re being answered at your business premises. Once the call is answered by one of the operators, they’ll take a message and forward it to you via email and SMS. It’s a great way to ensure that missed calls don’t turn into lost business opportunities when you can’t get to the phone in time, or you’re taking some time off from work.
Inform Your Callers of Holiday Trading Hours and Special Promos with On Hold Messages
On hold messages are a quick and cost-effective way to inform your callers of important information and special promotions. Instead of hearing a robotic voice, silence or dial tone, callers are able to learn more about your business through a professional recording that’s played while on they’re on hold. One way to take advantage of on hold messages this festive season is by promoting any specials or events your business may be running over cup carnival weekend. For businesses in hospitality, on hold messages are a fantastic way to promote events while callers are on hold when making reservations.
Cut Through the Noise with SMS Messaging
Traditional forms of marketing are slowly getting left behind. With the recent changes in Apple’s iOS privacy policies, marketing methods like email just aren’t as effective as they used to be. SMS Marketing enables you to bulk send messages to your clients and have been proven to be a much more effective way of client communication. With a 94% open rate, SMS Marketing is a sure way to get your customer’s attention. Whether you’re wanting to promote your end of year sales, cup carnival events or holiday trading hours, SMS Marketing will ensure your clients are notified.
Whether your business is about to enter the end of year rush or it’s getting ready to wind down for the holiday season, we’re here to help make the most out of the end of year period. Call us on 1300 00 1300 or CLICK HERE to get in touch with one of our business consultants.