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What is a Live Answering Service?

What is a Live Answering Service?

Want to give your business a professional voice? Whether you’re looking for a live answering service to cater to high volume periods or to handle after-hours emergency calls, Business 1300 has you covered.

Offering an extensive range of answering services that can cater to almost any business need, our Australian-based virtual office can expertly handle your calls starting from just $1 per day. 

Read on to learn more about our inbound call services and why businesses across Australia are choosing Business 1300 for their live answering service.  

The Advantages of a Live Answering Service

Live answering services provide a personalised experience for callers, giving them the opportunity to speak with someone who can meet their needs instead of immediately fussing with an automated service, which we all know can be incredibly frustrating.

The advantage of a live answering service is that for callers, they often aren’t aware that their call has been redirected to an answering service. For businesses, they can outsource a virtual receptionist to answer calls and deal with client queries. It can also provide your business with a more professional appearance, ensuring that all incoming calls are handled skilfully and messages are delivered to the appropriate staff member.

How Does a Live Answering Service Work?

Live answering services redirect calls from your 1300 or 1800 number, landline, VOIP or mobile phone to a live operator who answers the call on behalf of your business name. They can then follow a custom script outlined by your business to handle the callers queries or concerns. You can also further customise the service to include features such as call transfers or messages to multiple representatives. 

What to Look for in a Live Answering Service

For some companies, phone calls can be a major opportunity for business, which means handling it quickly and efficiently could be the difference between a lead becoming a customer or going elsewhere. 

There are a range of things to consider when searching for the best live answering service for your business.


24/7 Telephone Answering

24/7 answering means your business will never miss a call. Live answering services make sure your business always appears open. You can rely on operators to capture incoming leads and dispatch emergency calls, helping your business succeed day and night.

Professional Voice

It’s important to ensure a professional voice for your business. With a live answering service, you can provide expert service, for a fraction of the cost when compared to employing a full-time receptionist.

Range of Features

Offering a complete range of live answering services, Business 1300 can cater for any business need and also offer standardised reporting that’s easy to import into your CRM.

Personalised Scripts

When using a telephone answering service, it's crucial to provide a seamless experience for the caller. With Business 1300, you can create a custom script for the telephone operator to guide them on how to handle the call and ensure a positive experience for the caller.

Live Answering Service FAQs

Does My Business Need a Live Answering Service?

Whether you’re a small business or large corporation, there are a range of reasons why your business may benefit from a live answering service. From having the ability to handle large call volumes to manning the phones during after hours, Business 1300 can help your business deal with incoming calls professionally.

What's the Difference Between a Virtual Receptionist and 24/7 Phone Answering?

24/7 telephone answering ensures no call is left unanswered. The operator answers the call, takes a message and forwards it via email or SMS to the appropriate staff member. A virtual receptionist goes beyond taking messages. The live operator answers the call, identifies the caller and transfers it directly to the recipient. 

Are Short Term Services Available for Live Answering?

Are short term services available for live answering?

Yes they are. With Business 1300, our services cater for both long-term and short term periods and can be used for a range of purposes including, holidays, weekends or even during a big, business-wide pitch.

Get in touch with Business 1300 today and learn more about our unbeatable live answering service and tailored phone solutions for your business. Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry.