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Business 1300 Info and Tips

How Does a Live Answering Service Work?

by Business1300 on 23 July 2026, 10:32:13 am AEST

First impressions can make or break a sale and making the first point of contact a friendly and professional experience is a crucial part of handling calls. Live answering services can be a convenient way to handle calls for B2C and B2B businesses.
 
A range of industries use live answering services on a daily basis, but how do they work and is a live answering service what your business needs? Read on to learn more about how a live answering service works and how Business 1300 can help your business succeed.
 

What is a Live Answering Service?

A live answering service handles communications for a collection of companies. They can handle inbound calls using a script which signals to the operator who the caller is calling for. When the operator answers the call, they are able to take a message or direct the call accordingly.
 

What is the Purpose of a Live Answering Service?

First and foremost, live answering services provide a professional front for SME businesses and large corporations alike. Live answering services also can help small and medium-sized businesses handle large call volumes without having to hire in-house. The service can also be used to relieve staff members during the holidays, after hours or in case of an emergency.
 

How Does it Work?

Live answering services benefit both the customer and the company by reducing the time a customer has to wait to speak to a representative, often leading to greater customer satisfaction. Operators are able to answer the call in a timely manner and use a prompted script to answer the caller’s queries and direct them accordingly. Overall, live answering services ensure a more pleasant experience for the caller, which is crucial in a customer driven environment.
 
 

24/7 Telephone Answering

Never miss a call again. With Business 24/7, you can ensure every call is answered in your business name. Once a call is answered, a message is taken by the operator and forwarded to you via SMS or email.

Virtual Receptionist

A Business Receptionist is just like an in-house receptionist, without the added expense. This phone answering service goes beyond taking messages. The live operator can answer the call, identify the person or department and transfer the call directly.

Business Team Answering

Our Business Team is a professional phone answering service for your staff. After a call is answered by one of our highly-trained operators, a message is taken and forwarded directly to the recipient.

Virtual Business Bundle

Take your service to the next level. Our Virtual Business Bundle combines a 1300 or 1800 number with a live telephone answering service. Enjoy cheap call rates, your choice of services and call credits for just $39 per month.

Short term Phone Answering

Searching for a seamless solution to relive your staff during busy periods or during the holiday season? Well our Short Term Live Answering Service is here to help out. From $45 you can choose from our full range of services and flexible call packages.

How Can Your Business Benefit From a Live Answering Service?

Now that you know what a live answering service can offer your business, how can you benefit from sourcing one?
 
Business 1300 offers a range of tailored professional phone answering services. Gain more enquiries, save money and ensure no call is left unanswered. If you need help deciding which service is best for you, our customer service team is happy to help. Contact us on 1300 001 300 or CLICK HERE to make an online enquiry.
Topics: Phone Answering Services

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