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What to Look for When Determining the Best Live Answering Service


There are a range of benefits that come with a live answering service, including a 24/7 business answering, after-hours service, or an emergency hotline. However, before selecting the best live answering service for your small business or corporation, it’s crucial to evaluate what features are most important. 

Read on to learn more about the characteristics to look for when selecting a telephone answering service and how Business 1300 can tick some of those boxes.

Choosing a Live Answering Services

From boosting sales and customer satisfaction to increased flexibility, there are a range of reasons why you may choose a live answering service for your business, however choosing the best service will depend on a range of factors. 



All our highly skilled operators are based in Australia. Equipped with training and local knowledge, our operators can answer your calls as if they’re based on your business premise. Business 1300 offers reliable services that ensure business continuity.

Customer Service

Customer satisfaction is at the forefront of everything we do. Our telephone operators can provide a professional voice for your business, handling your inbound calls to help you gain more enquiries for your business.

Value for Money

Starting at just $1 per day, 24 hours a day, Business 1300 provides a professional phone answering service for the fraction of the cost when compared to employing a dedicated team or receptionist.

Improved Efficiency (Save time and grow your business)

Never miss a call again. Once your call is answered, our skilled operators will follow a tailored script to handle the call accordingly. We can also take personal messages and pass them on the appropriate recipient.

Pain-free Integration

With Business 1300, integrating a live answering service into your daily operations is simple. Whether you are looking to implement a 1300 or 1800 number in tandem with a live answering service or are just in need of a virtual receptionist, our team can help create the perfect service for your business.

Tailored solutions

When investing in a live answering service, you’ll want to select one that offers a reliable inbound service designed to suit the unique needs of your business. At Business 1300, we understand that one service may not work for every organisation. That’s why we offer a selection of plans that can be tailored based on your requirements.

Answering Services

Business 1300: Leaders in Live Answering Services

Offering a range of services to suit the unique needs of your small, medium or enterprise sized business, Business 1300 is experienced in answering and handling any type of call. With an abundance of options, check out our range of services below. 

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