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Business 1300 Info and Tips

What to Look for When Determining the Best Live Answering Service

by Business1300 on 23 July 2026, 10:28:06 am AEST

There are a range of benefits that come with a live answering service, including a 24/7 business answering, after-hours service, or an emergency hotline. However, before selecting the best live answering service for your small business or corporation, it’s crucial to evaluate what features are most important.
 
Read on to learn more about the characteristics to look for when selecting a telephone answering service and how Business 1300 can tick some of those boxes.
 

Choosing a Live Answering Services

From boosting sales and customer satisfaction to increased flexibility, there are a range of reasons why you may choose a live answering service for your business, however choosing the best service will depend on a range of factors.
 
 

Realiability

All our highly skilled operators are based in Australia. Equipped with training and local knowledge, our operators can answer your calls as if they’re based on your business premise. Business 1300 offers reliable services that ensure business continuity.

Customer Service

Customer satisfaction is at the forefront of everything we do. Our telephone operators can provide a professional voice for your business, handling your inbound calls to help you gain more enquiries for your business.

Value for Money

Starting at just $1 per day, 24 hours a day, Business 1300 provides a professional phone answering service for the fraction of the cost when compared to employing a dedicated team or receptionist.

Improved Efficiency (Save Time and Grow Your Business)

Never miss a call again. Once your call is answered, our skilled operators will follow a tailored script to handle the call accordingly. We can also take personal messages and pass them on the appropriate recipient.

Pain-Free Integration

With Business 1300, integrating a live answering service into your daily operations is simple. Whether you are looking to implement a 1300 or 1800 number in tandem with a live answering service or are just in need of a virtual receptionist, our team can help create the perfect service for your business.

Tailored Solutions

When investing in a live answering service, you’ll want to select one that offers a reliable inbound service designed to suit the unique needs of your business. At Business 1300, we understand that one service may not work for every organisation. That’s why we offer a selection of plans that can be tailored based on your requirements.

Business 1300: Leaders in Live Answering Services

Offering a range of services to suit the unique needs of your small, medium or enterprise sized business, Business 1300 is experienced in answering and handling any type of call. With an abundance of options, check out our range of services below.
 

24/7 Telephone Answering

Business 24/7 is a professional call answering and message service. Each call is answered by one of our Australia-based operators and a message is taken and forwarded to you via SMS or email. Starting at just $1 a day, this service can suit a range of operations.

Virtual Receptionist

Suited for businesses searching for a tailored solution for a professional phone answering solution service where calls are directly transferred to the right recipient. Starting at $49 per month, a virtual receptionist can be used in place of an in-house receptionist.

Business Team Answering

Business team answering is business answering and message service that is designed for multiple team members in an organisation. Our Australia-based team members answer the call and forward and email or SMS directly to the intended recipient. Fully tailored to your business needs, for just $39 per month, you can customise how the call is answered and handled by the operator.

Virtual Business Bundle

Combining a 1300 or 1800 number with a live answering service, our virtual business bundle offers a mix-and-match service that allows you to create the ideal call management system for your business. Choose from a range of services, starting at just $39 per month.

Short Term Phone Answering

Searching for a more short term solution for the holiday season or after-hour calls? Our short term answering service is designed to relieve your reception staff during busy call periods. Our Australia-based operators are trained locally to understand the unique needs of your business. Offering a range of call packs valid for 1 calendar month, explore our plans.
Topics: Phone Answering Services

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