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When calling any business number, you are often greeted with an automated voicemail greeting that helps guide you through the company directory, hours of operation, contact information and alternative steps for the call, such as leaving a message.
Whether you’re a small business or a large corporation, professional voicemail greetings make your business look more professional, and can also help to increase sales and improve customer satisfaction.
In this article, we’ll discuss why a voicemail greeting is important for your business and show you how to set one up with just a few simple steps.
When clients or customers want to learn more about your business, oftentimes after checking out your website and social media, if they have further questions regarding your products or services, they’ll pick up the phone and call.
For many small businesses, it may not be possible to pick up the phone immediately. Other times, you may receive a call after hours or during a busy time when no staff is available to assist a caller.
This is when a voicemail greeting can be beneficial.
Because for many callers, this will be the first point of contact for your business, it’s important to set it up correctly — but how?
A lot of small businesses set up a 13, 1300 or 1800 number to appear more professional, but that’s only the first step. Using a business phone service gives you a range of advantages over your standard landline, including the ability to:
For ideas on what to include in your voicemail greeting, see our blog on examples of professional voicemail greetings.
The phrase ‘Your call is important to us’ is very overused and can sometimes come off as insincere. Instead your professional voicemail greeting should say something like ‘We appreciate your call and look forward to speaking with you soon.’
As a business, you always want to present yourself as professional. Be sure your voicemail sounds friendly and personal. For a more polished sound, you can hire a voice artist to record voicemail greetings from as little as $39. Business 1300 can help you write your script and source a well spoken, clear voice from our team of voice artists to do a recording for you.
You want this experience to be a positive one for the caller. Make sure your voicemail provides information such as your hours for operation and additional contact information. You’ll also want to address when the caller can expect your call or list other ways they can get in touch should you not answer.
With Business 1300, you can record a professional phone message to ensure a seamless calling experience every time. Choose from one of our male or female professional vocalists and select a tone that suits your industry or brand.
If you need help deciding which service is best for you, our customer service team is happy to help. Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry.