How Much Does a 1800 Number Cost?
Considering purchasing an 1800 number for your business? Before locking in a new number, it's important to consider the cost to ensure maximum return on your investment.
Business 1300 keeps pricing transparent and simple when it comes to 1800 numbers. If you are looking to purchase an 1800 number for your business, read on to learn more about the costs associated with this worthwhile investment.
Breaking Down 1800 Number Costs
When looking into the cost of 1800 numbers, they usually fall into one of the following three categories: the monthly rate, the cost per call received, and additional costs for services and features. Let’s break these down further.
The monthly rate of an 1800 number is typically based on the plan you purchase. Business 1300 offers a selection of plans, including business and corporate options. Our business plans range from $15 - $45 per month and our corporate plans range from $250 - $1000 per month.
Cost Per Call Received
If an 1800 number is called in Australia, the business absorbs 100% of the cost. This is why 1800 numbers are often referred to as toll-free numbers, because unlike 1300 numbers, there is no cost for the caller.
Added Services and Features
1800 numbers come with functions and features designed to better manage incoming calls and create a seamless experience for customers. From IVR to Time-Based Routing, Business 1300 offers a range of add ons that are included in your monthly plan.
For the business, rates vary depending on the originating call and the plan you choose. For example, at Business 1300, we charge 10c p/min for local calls, and 15c p/min for mobiles on our mid-level plan. The rate is quoted on a per minute basis. However, businesses are charged on a per second basis with no minimums.
Elevate Your Australian Business With an 1800 Number
While the cost is slightly higher than an inbound landline number, the benefits are endless if you choose to set up an 1800 number. With Business 1300, you can:
Bolster Your Professionalism
1800 inbound numbers can help enhance the professional image and credibility of your business. If you have multiple office branches, it makes it easier for callers to identify who to call and if you’re a new, small business, it can give potential customers the impression that your business is well-established.
Remove Geographic Boundaries
If your products or services appeal to the whole of Australia, an 1800 number can help with engaging to the masses. No matter the location of your office, customers can get in touch with you. An 1800 number allows you to blur state lines by giving your company the opportunity to expand outside of your local area.
Route Your Calls Anywhere, Anytime
All calls made to your 1800 number can be redirected to any existing number, which can be changed at any time. This gives you the choice to route to a specific office based on the caller’s location or redirect to a live answering service after hours.
Purchasing the Right 1800 Number Plan
The plan you choose will depend on the needs of your business. For example, if you have multiple branches, including IVR on your plan may be beneficial as it allows you to transfer calls to the right location based on the option callers select. You will also want to consider your inbound call volume, which IVR can help with by reducing call wait times.
Set on a particular number? Business 1300 can help you secure a specific numeric or word pattern. View 1800 numbers available to get a better idea of what 1800 number you can select for your business.
The team at Business 1300 can help to provide simple and transparent advice on the best option for your business. Give our team a call at 1300 00 1300 and we’ll be happy to assist you further.
1800 Number Cost FAQs
1800 numbers are toll-free numbers, which means there is no charge to the caller when dialling, no matter how long the call is.
Yes – but the price will vary. For most Business 1300 plans, local and national calls are priced the same, however mobile calls will typically cost a few cents more per minute. View our full guide on pricing for 1800 numbers.
The cost per month for an 1800 number will vary depending on the provider. All standard plans include 100% call credits, starting at just $15 per month. Our corporate plans for businesses with high call volumes range from $250 - $1000 per month depending on the plan. Contact Business 1300 for more information on our pricing.