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Your voicemail is often the first point of contact for clients and customers. By providing a highly personal way for your business to provide direct and efficient customer service, you can ensure greater satisfaction all around.
One of the most important parts of setting up your voicemail is ensure the greeting accurately reflects your business and the reason for the call. In many cases, more than one voicemail may be required depending on the time of day or industry.
Read on to discover 10 of the best voicemail greetings for your business, and examples that you can implement today.
More often than not, customers will ring your business despite it being closed. In this instance, you will want to have a voicemail that prompts callers that it is after hours, but someone will be in touch when business hours resume.
Thank you for calling [business name]. We are available by phone from [business open] to [business close] [days of operation]. If you’d like us to call you back, please leave your name and number along with a short message, and our team will get back to you as soon as possible. You can also use the contact form on our website, [www.example.com] and we can answer your query via email.”
If you’re a small business, it may not always be possible to have the phones manned over the holidays. Should you require assistance answering the phones during this busy time, Business 1300 offers a short term answering service for businesses in need of support during this time.
For businesses that shut during the holiday period, consider setting up a holiday message to alert callers that the business is currently out of office.
Hello, you’ve reached [company name]. We are currently closed for (holiday name), but will be back in the office on [date and time]. If you require an urgent response you can email us at (email address) and we will do our best to answer within 24 hours. You can also leave us a message with your name, number and reason for calling and we will get back to you after the holidays.
Unpredictable situations happen, so if your business has been closed due to an emergency situation such as a fire or a tornado, it’s important you let your customers know.
Thank you for calling [business]. We are currently closed due to [emergency situation]. Our normal business hours are [day and time of operation]. Please visit our website [to order or schedule a service]. For further information, get in touch with [manager] at [contact information].
Depending on the industry you work in, you may set up your voicemail greeting differently.
If you’re a small business, making a good first impression is even more important. Really consider your brand voice in this voicemail. How do you want people to perceive your brand? And make sure you embody that in your voicemail message.
“Hello, you’ve reached [name] at [business name]. We appreciate your call, but unfortunately we are unavailable at the moment. Please leave a message with your name and number and someone will get back to you as soon as possible.”
If you are using your number to capture leads, you’ll want to ensure that you’re addressing this in your voicemail greeting to avoid missing out on opportunities.
“Thank you for calling [business name]. We are currently unavailable to take your call, but would love to speak with you further about potential business opportunities. If you would like to speak with a member from our sales team please leave a message with your name, number and company name and someone will return your call within 24 hours. For other enquiries please visit our website and fill out the contact form.”
While your voicemail may differ depending on whether the call is received after-hours or when you’re out-of-office, the example below can be used for a range of situations.
“Thank you for calling [medical office]. We are currently closed, but our hours of operation are [business open] to [business close] [days of operation]. If this is an emergency, please hang up and dial triple 0. If you would like to book an appointment, please leave a message with your name, phone number and reason for booking and someone will be in touch shortly.”
You’ll most likely want to include information such as your store's hours of operation and location in your voicemail greeting. You may also want to address your return policy or customer service options as well.
“Thank you for calling [store name]. Our hours of operation are [business open] to [business close] [days of operation]. Currently, all of our employees are busy assisting customers. Please visit us in-store or leave a message and one of our team members will get back to you as soon as possible.”
Do you receive a number of inquiries on inspections for listed properties? Having a voicemail greeting that addresses this can be important.
“Thank you for calling [business name]. If you are calling to express interest in one of our listings, please leave a message with your name, number and the address of the property. One of our agents will return your call as soon as possible.”
With Business 1300, you can record a professional phone message to ensure a seamless calling experience every time. Choose from one of our male or female professional vocalists and select a tone that suits your industry or brand.
If you need help deciding which service is best for you, our customer service team is happy to help. Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry.