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Toll Free Phone Services for Australian Businesses

Toll Free Phone Services for Australian Businesses 

In Australia, a toll free number is a 1800 number that’s completely free to ring, even from a mobile. Businesses set toll free numbers up for a variety of reasons, the primary one being that it benefits the customers! Big businesses need to ensure their customer service is accessible at all times – and a toll free phone service allows for that.  If it’s a service you’re considering for your business, keep reading to discover the benefits of a toll free line below.

Easy to Remember. Even Easier to Use.

Remove the barriers for customers and stakeholders trying to reach you. By offering a toll free line, your business will have an easy 1800 number for customers to remember that also helps you stand out from your competitors. 



National Recognition

Show your potential customers that you’re a mature business with a national footprint by offering a single toll free number for all callers across Australia. You can also get a Smart Number to make your number even more memorable for callers.

Scalable Options

From no-contract valet plans through to fully-featured options with all the functions, your toll free 1800 number scales with your business requirements.

Full Functionality

Choose whether you need Auto Attendant, Business Intro Messages, Voice2Email and a range of other solutions that make your communication seamless.

Offer an Outstanding Experience

Equipped with a range of features and functions, your team can manage calls and create a seamless experience. Discover the options available with our toll free phone service.


Auto Attendant (IVR)

Set up an IVR that allows callers to select an option, before routing their call to the appropriate team member or department. Auto attendant is a simple solution that offers a great experience for your customers.

Time-Based Routing

Want to offer 24/7 support? You can do so easily with a toll free number. Simply set up time-based routing, so calls divert to one location during office hours before switching to another location when the sun goes down.


If your business has multiple sites, another solution is routing calls to the nearest office location depending on the caller’s location. This is a seamless solution for franchises and a range of other businesses.

Providing Businesses with a Competitive Edge

The perfect solution for businesses of any size, toll free numbers help you stand out from your competitors. Be visible. Be remembered. Get a number that your customers will want to call.

At Business 1300, we’re Australia's leading provider of toll free numbers. Let us show you what a toll free 1800 number can do for your business. Call us on 1300 00 1300 or CLICK HERE to make an enquiry and find out more.

1800 PLANS


Toll Free Phone Service FAQs

Want to know more about toll free company phone numbers? Read our list of frequently asked questions or get in touch with one of our expert business consultants. We'll be happy to help find you the right solution for your business.

What's a Toll Free Call?

A toll free telephone number is billed for all arriving calls instead of incurring charges to the caller. This means the business is charged, but your customers aren’t (with the exception of a local call charge or mobile carrier charges in some cases).

How Do You Buy a Toll Free Number?

If you want to pick your 1800 number, you’ll need to register it with ACMA. Alternatively, you can select a free pool number, which doesn’t cost extra and won’t need to be registered. You can contact us on 1300 00 1300 or make an enquiry online and a member of our team will help you set everything up.

Are Toll Free Numbers a Free Call From Mobile Phones?

A toll free number is completely free to call, even from mobile phones. For prepaid services, you may need to have some credit in your account in order to dial out, although you won’t be charged.

What's the Difference Between a 1800 and 1300 Number?

One of the main differences is how they’re charged. Calls made to 1300 numbers will typically incur a local call fee for the caller, while 1800 numbers are completely free when dialling from a mobile.

How Much Does a Toll Free Number Cost Your Business?

This depends on how many calls you anticipate, the features you require, and the amount of agents you have answering calls. It’s best to make an enquiry with one of our specialists who will be able to determine the right solution for your business.