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A 1300 number is an inbound number that serves as a single point of contact for your business. Customers across Australia can call you from any landline or mobile in any state, for the same cost as a local call.
If you want to show your customers that you’re a trusted institution, getting a 1300 number is definitely a step in the right direction. But how do you apply for one? Keep reading to learn more about how to get a 1300 number in Australia.
There are a few ways that you can apply for a 1300 number. It ultimately depends on the type of product you want – and how much you want to pay.
Free pool numbers usually have no significant pattern, nor do they spell any words out through the alphanumeric keypad. With this in mind, there’s no upfront cost when applying for the number. To get one, you can simply contact Business 1300 and we’ll be able to set your business up as soon as possible.
Smart numbers come with a memorable numeric pattern, or sometimes spell a word using the phone’s alphanumeric keypad. At Business 1300, we source these numbers on your behalf from ACMA. This means they’re not as affordable as free pool numbers, but the return on investment can be high if it’s memorable for your customer!
Premium 1300 numbers are the same as smart numbers, although they’re more exclusive – and therefore come with a higher price tag. But just like smart numbers, these types of numbers can generate a serious ROI if you pick one that’s memorable. They’re also most effective when used for promotional purposes.
Buying a 1300 number comes with a range of benefits for your business. Some of these include:
Don’t limit your customer base. With a 1300 number, your business can expand across states, building national recognition – no matter where your office is located. Best of all, if you move interstate, your number comes with you.
Buying a 1300 number is a sign that your business is serious. The perception it has with potential customers will help to generate more phone enquiries, leading to the growth of your business.
All calls made to your 1300 number can be directed to any existing number and can be changed at any time. This means you can choose to route to a specific office based on the location of the caller, or you can even set to a live answering service when you’re unavailable.
No – local call charges apply if the call is made within Australia. Your business will also be charged at various call rates depending on where the call was made from, and whether it was answered on a mobile or a landline phone.
The main difference between a 1300 number and an 1800 number lies in the ways the calls are charged. The cost for calls made from a 1300 number is split between the business and the caller. On the other hand, 1800 numbers are toll-free, resulting in no charge to the caller, with the business accepting the full cost for the call.
Some 1300 numbers, such as the ones considered smart or premium numbers are managed by ACMA. When you purchase one, you have the full rights of use to the number – you have to activate it with your provider every three years to keep it in your name. Freepool numbers you have your business has full rights to the number, provided it stays active with your provider.