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Setting up a 1300 number is a simple but effective way to give your business a professional image, particularly if you’re a growing company that’s looking to expand your national (or global) presence. Many businesses in Australia use them, either for promotional purposes or to make it simpler for customers to contact them – whether in the country or overseas.
To make it easier for you to understand the benefits of 1300 numbers, we’ve put together this guide. Keep reading to learn more about how they work, including when customers call you from overseas.
If your business already has a national presence, or you’re expanding to have one, you should consider getting either a 1300 number or a 1800 number. The one you choose ultimately depends on your business.
Not-for-profit businesses, for example, would typically lean towards having 1800 number, as it makes sense for their business to foot the full cost of the calls from their customers. On the other hand, professional services would generally go for a 13 or 1300 number. There are exceptions to this rule, of course. If you’d like more tailored advice, you can always speak to the team at Business 1300.
So, why should Australian businesses choose to get 1300 numbers? Does your business need one? Here are some of the key benefits we’ve identified:
Make sure your team only answers the calls relevant to them with location-based routing and in-built IVRs when a customer calls your 1300 number. You can even set up a live answering service for when your team is unavailable.
1300 numbers provide a level of professionalism for your business, setting you up for growth. Whether they’re calling from Australia, New Zealand, Malaysia or elsewhere, you’ll have a presence that will allow you to scale.
With a 1300 number, your business can expand interstate, building global recognition – no matter where your office is located. Best of all, no matter where your office moves to, your number comes with you.
Understanding the costs of a 1300 number is important to determine whether the benefits are worth it for your business. That’s why at Business 1300 we’re completely transparent with our clients. With us, buying a 1300 number is simple.
Starting at just $15 per month, there are no hidden costs or monthly lease charges. All plans come with 100% call credits, delivering an unbeatable return on investment. Whether you’re a small business just starting out or a fully established enterprise with decades of experience under your belt, you’ll find a plan suitable for your business needs with us.
If you have an international customer base, you can still receive calls to your 1300 number from overseas. All they will need to do is add the Australian country code before the 1300 number in order to dial out of their country.
For example, if they’re calling your 1300 number from New Zealand, Malaysia or anywhere else, they’ll need need to dial +61 1300 YOUR NUMBER.
Here are some common questions we receive about 1300 numbers that your customers may ask you!
No – 1300 numbers typically cost a customer the same price as a local call to ring. Some companies do charge monthly fees to businesses to have the number active, as well as call credits, but at Business 1300 we don’t! Our monthly access fee includes full credits.
There are also general charges for the business that operates the 1300 number as well.
If your customers are calling your 1300 number from Malaysia, they simply need to add the Australian country code at the start as they dial your 1300 number. For example: +61 1300 YOUR NUMBER.
In the past mobile phones have been more expensive when compared to a landline, however that is not the case anymore. It will generally cost the same amount to ring a 1300 number in Australia, whether on a mobile phone or a landline.
You can’t text a 1300 number, but if you wish to capture messages from your customers, a Voice2Email service may be a suitable option.