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24/7 BUSINESS ANSWERING SERVICE

Australian Based Telephone Answering and Message Service

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Never Miss a Call Again

Business 24/7 is a professional call answering and message service that can be answered in a personal or a company name. Once the call is answered by the operator, a message is taken and forwarded via email and SMS. And of course, our operators and the call answering service are based in Australia.

Australian Based

Our operators and call centre are located in Australia. With local knowledge and training, our operators will answer your calls as if they were based at your business premises.

24/7 Answering

Our services operate 24 hours a day, 7 days a week, 365 days a year. This means your service will always be operating, even on major public holidays such as Christmas or New Year's Day.

Short or Long Term

Our services cater for both short term and long term periods and can be used for a variety of purposes to suit your business requirements.

Calls Answered In Your Business Name

All calls are answered in your business name or as per your instructions. Our operators are trained to handle calls just like your own receptionist.

Custom Script and Caller Info

Our call answering scripts and message details are tailored to your business. Choose how the operators answer each call and what questions to ask the caller.

Messages Taken and Sent via SMS and Email

Easily read the messages taken by our operators on your mobile or email. Our call centre staff send a message via SMS and Email every time they take a call.

Having a call answering service has been a tremendous help to our business. By having the service as a backup to our customer service team during business hours and to handle all calls after-hours, we never have to worry about missing a call again. Simone C - Customer Support Manager
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Tailored to Your Business Needs

The Business 24/7 answering service has a number of business applications, whether you’re a small business or a corporation. It's ideal for small business operators that want to project a professional image and may be used as an alternative to voicemail or as a dedicated business call answering service. Larger businesses may use it as an after hours service and for emergency calls. It’s also ideal for call overflow and temporary call diversions of the main business line, especially during those busy periods or to relieve the reception staff.

Business 24/7 Call Answering Plans and Charges

Our ultra-competitive rates and plans are designed to suit a variety of business requirements. Choose the plan that suits your needs and move up and down when required. Plan changes take effect from the beginning of the following month.

LITE

$29
Per Month
INCLUDED CALLS 20
  • Australian Based
  • 24/7 Live Operator
  • Custom Greeting
  • Customer Caller Info
  • SMS Message
  • Email Message
  • Additional Calls - $1.45
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PRO

$115
Per Month
INCLUDED CALLS 100
  • Australian Based
  • 24/7 Live Operator
  • Custom Greeting
  • Customer Caller Info
  • SMS Message
  • Email Message
  • Additional Calls - $1.15
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Critical Information Summary
call-answering-service-phone-messaging-services-australia-bundle-290518
Virtual Business Bundle
1300-1800 Number plus Phone Answering
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Office Phones
Business NetPhone $10 per Month

Need Some Help Deciding?

Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry. Our Business Consultants are here to assist and will answer any questions that you may have in regards to our 24/7 Answering service.

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Popular Use of the Business 24/7 Answering Service

  • Call Overflow and Back-Up - Use the service to take care of the business calls when you can't take the call or the reception staff are unavailable. Every service comes with a DID landline number which you can use to program your PBX or mobile phone to automatically divert to the live answering service. Our operators will then take care of all the calls.
  • After Hours Service - Project a professional business image by ensuring every call is answered by a live operator. Simply divert your office or mobile phones to the answering service during after hours. Get instant message notifications of every call.
  • Customer Service Line - Provide a professional customer service line and manage enquiries without the need to man the phones at all times. This can help you cut costs while maintaining a superior customer service experience.

Quick Guide to Business 24/7 Answering Service

Can I change my plan in the future?

Yes. Our plans are very flexible. If you are finding that your call volume is no longer matching your current plan, you can easily move up or down by sending a request to our Customer Care team. Rate plan changes take effect from the commencement of the following month.

Can I change my scripting?

Yes. Standard scripting can be changed at any time at no cost. If your are finding that your scripting is no longer matching your business needs, all you have to do is send a request to our Customer Care team. We'll take care of the rest.

Does the service operate on public holidays?

Yes. Our call centre operates 24 hours a day, 7 days a week, all year round. This includes all public holidays.

How Do I Use My Service with the Existing Phone System and Mobile Phone?

Once your service is live, you will receive a dedicated indial number (DID) that is attached to your answering service. The DID is a landline number that you can use to divert your mobile or landline to the service when required.

Are the calls Outsourced?

No. All of our operators are located in Australia, meaning all calls are answered within Australia. Our call centre staff are locally trained and understand Australian business needs.

Get In Touch With One of Our Business Consultants

Make Your Business Even More Outstanding
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