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24/7 Business Answering Service

Custom call answering services for businesses of every size, delivered from an Australian-based call centre.

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Never Miss a Call Again with a Phone Messaging Service

Business 24/7 is a professional call answering and message service, answered in either your personal or company name. When our operators take a call, they capture a message and forward it to you by email and SMS. And of course, both our operators and the call centre are based right here in Australia.

Call Overflow and Back-Up

Use this service to handle your business calls whenever you're unavailable or your reception staff can't get to the phone. Whether you're in a meeting, out on a job, away from your desk, or simply dealing with more calls than your team can manage, our operators step in to make sure every call is answered.

After-Hours Service

Your business doesn't switch off at 5pm, and neither should your phone line. Our after-hours answering service makes sure every call is answered when your office is closed; during evenings, weekends, and public holidays. Simply divert your after-hours calls to the service and we'll take care of the rest.

Online Booking Systems

Our answering services can integrate with your appointment and reservation booking systems, making it easy to keep your calendar up to date. Our operators answer on behalf of your business, take the caller's details, and enter bookings directly into your designated system.

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Tailored to Your Business Needs

Whether you're a small business or a large corporation, the Business 24/7 answering service adapts to how you work. Use it as an alternative to voicemail, a dedicated call answering service, an after-hours line, or an emergency hotline. And of course, it’s a perfect solution for call overflow and temporary diversions whenever things get busy.

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100% Australian Based Call Centre

Our operators and call centre are located right here in Australia. Backed by local knowledge and training, they answer your calls as though they were working from your own premises. 

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Operates 24/7 Every Day of the Year

Our services run 24 hours a day, 7 days a week, 365 days a year. That means your service is always up and running, even on major public holidays like Christmas and New Year's Day.

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Custom Scripting and Questions

Our phone messaging services are fully tailored to your business requirements. From the script our operators follow to the information they collect, you can customise the service to make it the right fit for your business.

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7-Day Free Cancellation

Try our Live Answering Service with total confidence. We're certain it will help make your business even more outstanding, so we offer a 7-day free cancellation period on all Business 24/7 Messaging plans.

Call Answering Services Designed for Businesses of All Sizes

Not Sure if the Service is the Right Fit for Your Business?

Let's find out together. Speak with one of our Account Managers on 1300 00 1300 or make an online enquiry. They'll answer any questions you have about our 24/7 Phone Answering service and help you decide if it's right for your business.

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Business 24/7 Call Answering Plans

With ultra-competitive rates and a range of flexible plans, there's an option to suit every business. Pick the plan that matches your needs today and adjust it up or down whenever things change.

15 Included Calls

Lite

$30/Mth

Included Calls15
Additional Calls$2.00
  • Custom Greeting
  • 3 x Custom Questions
  • SMS Message
  • Email Message
  • Appointment Bookings
  • Additional FAQs
Critical Information Summary

Price excludes GST.

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40 Included Calls

Mid

$70/Mth

Included Calls40
Additional Calls$1.75
  • Custom Greeting
  • 3 x Custom Questions
  • SMS Message
  • Email Message
  • Appointment Bookings
  • Additional FAQs
Critical Information Summary

Price excludes GST

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80 Included Calls

Pro

$132/Mth

Included Calls80
Additional Calls$1.65
  • Custom Greeting
  • 3 x Custom Questions
  • SMS Message
  • Email Message
  • Appointment Bookings
  • Additional FAQs
Critical Information Summary

Price excludes GST.

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150 Included Calls

Ultimate

$210/Mth

Included Calls150
Additional Calls$1.40
  • Custom Greeting
  • 3 x Custom Questions
  • SMS Message
  • Email Message
  • Appointment Bookings
  • Additional FAQs
Critical Information Summary

Price excludes GST.

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Need a National Number to Match?

Complete the Set Up with 1300/1800 INBOUND NUMBERS

Now that every call is answered, make sure it's a number worth calling. Add a 1300 or 1800 number to give your business a professional, national presence. Pair it with your answering service and you've got the complete package: a national number that never rings out.

1300/1800 NUMBERS

Business 24/7 - FAQs

Is there a lock-in contract?

 Our plans are flexible, month-to-month and with no lock-in contracts. Every Business 24/7 Messaging plan comes with a 7-day free cancellation period so you can try the service with confidence.

Can I switch plans down the track?

Absolutely. Every plan is flexible, so if your call volumes grow or slow down, you can move to a plan that better matches your requirements. Simply contact our Customer Care team on 1300 00 1300 or email care@business1300.com.au Any change applies from the start of the following month.

Can your operators take bookings or answer caller questions?

Yes. Appointment bookings and additional FAQs are available as add-ons, so our operators can schedule appointments directly into your system and answer common questions on your behalf, using information you provide.

What counts as an Included Call?

Each plan comes with a set number of calls answered per month. These are the Included Calls. If you go over your allowance, any extra calls are simply billed at your plan's additional-call rate, so the service scales with your needs.

How will I receive my messages?

Every time our operators take a call, the message is sent straight to you by both SMS and email, so you can read it on your mobile or in your inbox and follow up whenever you're ready.

Will my calls be answered in my business or personal name?

The choice is yours. Our operators can answer in any way you like and will do so according to the custom script you provide.

Can I update my script later?

Yes. Standard scripting can be adjusted at any time, subject to a once-off administration fee. If your current script no longer suits how your business is running, just let our Customer Care team know and we'll handle the update for you.

Is the service available on public holidays?

Yes, it is. Our call centre runs 24 hours a day, 7 days a week, every day of the year including all public holidays.

Are calls answered overseas?

No. Every one of our operators is based in Australia, so all calls are answered locally by staff who are trained here and understand how Australian businesses work.

Do I need a 1300 number to use Business 24/7?

No. The answering service works on its own and you can divert calls from any mobile, landline, or PBX. If you'd like a 1300 number as well, our Virtual Phone Bundle combines a 1300 or 1800 number with live answering in one plan.

How does the service connect to my existing phone or mobile?

Once your service goes live, we'll provide a direct in-dial number (DID), a landline number linked to your answering service. You simply divert your mobile or landline to that number whenever you'd like calls to reach our operators.

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Ready to Make Your Business Even More Outstanding?

We'll Help You Create the Perfect Answering Solution