Generate More Business with a Toll Free 1800 Number


High Performance 99.99% Up-Time

Online Number Management Portal

Australian Based Customer Care Team

No Hidden Costs or Lock-In Contracts

Make a Statement with a 1800 Number

1800 numbers are an excellent way to make a great impression and fully engage your customers. Being a toll free number, they're free to call from any Australian phone line. A 1800 number is an excellent addition to most business marketing campaigns and ongoing promotional activities, ensuring maximum response rates and generating more inbound calls.

Remove Barriers and Create an Outstanding Customer Experience

Unlike a standard landline, 1800 numbers aren't restricted to a local phone exchange and can be used Australia-wide. That means you only need one number for your business, regardless of the number of locations you have. They're also fully portable, so there's no need to change numbers if you move premises or expand your business.

Being completely free for customers to call, 1800 numbers can help create an exceptional caller experience. You can use a toll free number to provide free over-the-phone consultations or customer assistance. They're a cost effective way to provide seamless communication between you and the caller.


Free Call from any Australian Phone Line

Calls to 1800 numbers are free to call from any Australian phone line, making them an excellent addition to most business marketing campaigns and on-going promotional activities.

No Hidden Costs or Extra Charges

As with all Business1300 inbound plans, there are no hidden costs or lock-in contracts. Our business and corporate plans also include a full suite of features and functions at no extra cost, meaning you can take full advantage of what 1800 numbers have to offer without paying extra.

Advanced Call Reporting and Analytics

Use our call analytics portal to gain live insights on your calls including geographical data, answer rates, and time/day of calls. Our call analytics portal is included with all 1800 number plans at no extra cost.

At Business 1300, we're the experts and one of Australia's leading providers of 1800 numbers. Let us show you what a toll free 1800 number can do for your business. Call us on 1300 00 1300 or CLICK HERE to make an enquiry and find out more.


1800 Number Features and Functions

1800 numbers come equipped with features and functions, all designed to help you manage your calls and create an outstanding caller experience. Get a 1800 number to work for your business by combining functions and creating a seamless call management system.


Call Analytics Portal

Our call analytics portal enables you to see the exact time, date, and location of where your callers are coming from. The system will also provide insights such as your busiest calling periods and how many calls are answered/missed.


Online Number Management Portal

Our number management portal is one of the most comprehensive solutions on the market. Unlike some of our competitors, the portal gives you the ability to manage your numbers and track your calls, all in the same place.


Web Call Tracking

Phone Call Tracking utilises advanced software that allows you to track information about your callers, including how they found your business such as direct traffic, paid ads, organic search or social media. Gain insights such as what page your callers converted on and use it to optimise your marketing strategy.


Auto Attendant (IVR)

Auto Attendant (also known as IVR) allows callers to select an option from the numeric keypad, which transfers the call directly to the option they have selected. It's a great solution for businesses with multiple departments. By skipping reception in the call transfer process, the feature can help relieve your reception staff and provide callers with quicker call wait times.


Call Overflow

Call Overflow is a feature that allows the call to be diverted to a different phone number if it's taking too long to be answered. The feature is a great way to ensure that every call gets attended to. It can also be paired with a Live Answering Service, where our call centre staff can answer on your behalf if you're unable to take the call.


Voice 2 Email

A Voice2Email service is a feature that can be added to your inbound number, where calls are diverted to a message bank if you're not available to take the call. Unlike a standard message bank, the caller's message is sent to a designated email address as an mp3 file. It can then be easily forwarded to another recipient, or stored in the email inbox.


Time-Based Routing

Time-based routing involves diverting calls to a designated phone number based on the time of day. It's the ideal solution for automatically routing after-hour calls and can be combined with either a Voice2Email or a Live Answering Service.


Business Intro Greeting

A business intro greeting is a recording that can be programmed to play at the start of every call. It can either be a stand-alone promotional messaged or combined with IVR prompts. The greeting can be recorded in-house or by a professional voice artist. It's a fantastic way to introduce your business to the caller and create a positive customer experience before the call has even started. 



Geo-Routing enables calls to be diverted to a given number, depending on what location the call is coming from. This feature is a fantastic solution for businesses with multiple locations. The calls will be directed to the most relevant location, without the need for a receptionist to transfer.


Welcome to The All-In-One Number Management Solution

Our 1800 number management portal is one of the most comprehensive solutions on the market. Unlike some of our competitors, the portal gives you the ability to manage your numbers and track your calls, all in the same place.

See how you can manage your numbers and access live call analytics like your busiest calling periods, how many calls were answered, and what source your calls came from in our online portal walkthrough.

Our fully featured portal includes seamless site navigation and advanced call reporting functions. You can easily manage your number's routing and call analytics without being a tech expert.


We'll Help You Find the Right Number for Your Business

With so many available options, choosing the right 13, 1300 or 1800 number can at times become overwhelming. Searching the ACMA database for a suitable number takes time and experience. We 'live and breathe' business solutions and our extensive experience means we understand your needs.

Free Search and Advice

Our Free Search and Advice service is designed to help you find the right number from all the available options. 


Inbound Services Designed for Businesses of All Sizes

Our range of inbound services are used by businesses and organisations of all sizes. From small business operators to large organisations, we have the right solution for you.

“Our 1800 number has been very helpful in engaging our customers, especially because it is a free call number. Being in the health industry, we want our customers to be encouraged to contact us and that's what the free call feature does. The 1800 number, which is also a phone name, has been very successful for our business.”
Jesse H
General Manager
“Business 1300 has been a great help to my business. They have provided a high-quality service at a very affordable price. The Customer Care Team are always helpful and quick with any of my requests. I highly recommend getting a Smart Number with them.”
Moey K

Cost of 1800 Numbers

Standard Plans Include 100% Call Credits and a Full Range of Functions

1800 numbers are a low-cost solution for easy customer communication. Starting from $5 per Month, you can connect a fully equipped 1800 number that will help your business create an outstanding caller experience. Choosing Business 1300 as your provider means that there are no monthly lease charges and the access fee covers the numbering charge. All standard plans include equal call credits and access to the full range of features and functions.

If you’d like to learn more about the range of options available to you, talk to one of our business consultants on 1300 00 1300 or CLICK HERE. Our consultants will happily assist in finding the perfect solution for your business.


Stand Out from the Crowd with a Smart Number


Smart Numbers are 1800 numbers that have a memorable numeric pattern or spell a word using the phone's alphanumeric keypad. Get even more out of your 1800 number by purchasing a highly memorable Smart Number for only $250.


What is The Difference Between 1800, 1300, and 13 Numbers?

Fully Featured
Toll Free for Callers
No Lock-In Contracts
100% Call Credits
Included Online Portal
13 Numbers
Fully Featured
Toll Free for Callers
No Lock-In Contracts
100% Call Credits
Included Online Portal
1300 Numbers
Fully Featured
Toll Free for Callers
No Lock-In Contracts
100% Call Credits
Included Online Portal
1800 Numbers
Fully Featured
Toll Free for Callers
No Lock-In Contracts
100% Call Credits
Included Online Portal

Complete Your 1800 Number with a ProVoice Message or Live Answering Service


Live Answering from $1 per Day

Combine Your 1800 Number with a Live Answering Service and never miss a call again. Our call centres are 100% Australian based and operates 24/7, all year round including public holidays.



ProVoice Recordings

Need to make your business stand out even more? Take advantage of our Pro Voice Recording service for only $39 and get a professionally recorded outgoing message to make your business sound exceptional. Call us on 1300 00 1300 or CLICK HERE to make an online enquiry.


1800 Number FAQs

What are 1800 Numbers?

What are 1800 Numbers?

1800 numbers are 10-digit Australia wide numbers where the caller incurs no charge when dialing from an Australian phone line, including mobiles. That's why they're often referred to as Toll Free Numbers. Being Australia wide means there is no need to use an area prefix when calling the number. The numbers are used for incoming calls only and can be answered on either a landline or a mobile phone. 

How do 1800 Numbers Work?

How do 1800 Numbers Work?

1800 numbers are virtual numbers and are only used to receive incoming calls. Calls made to the 1800 number are diverted to the answering point, which can be either a mobile, landline, or virtual reception service. Once the call is answered, it's connected between you and the caller.

Are 1800 Numbers Free to Call?

Yes, 1800 Numbers are free to call from both landlines and mobile numbers. The cost of the call is fully paid by the account holder. 

Are 1800 Number Call Rates More Expensive than Other Numbers?

1800 Number Call Rates are only marginally more expensive than 1300 numbers. In most cases, there is only a cent differentiation between the two rates. 

Can I Sell My 1800 Number?

Yes. You can sell your 1800 number, as long as you are the holder of the Enhanced Rights of Use (EROU), which gives you full rights to the number. These numbers include Smart NumbersPhone Names and Phone Words.

What is The Difference Between A 1800 Number and 1300 Number?

The main difference between 1300 and 1800 numbers is how calls are charged. A 1300 number splits the call costs between the caller and the account holder, whereas a 1800 number charges the account holder the whole cost of the call. This makes it free for callers to ring a 1800 number, unlike a 1300 number.

Can I Forward the Calls to My Mobile?

Yes. A 1800 Number includes advanced call forwarding features that includes forwarding calls to a mobile. 1800 Numbers have a wide range of Setup Options, including time-based routing, call overflow and geo-based routing.

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