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VIRTUAL PHONE NUMBER BUNDLE

Combine a 1300 Number with a Live Answering Service for a Complete Call Management Solution. Call Centre Based in Australia.

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Virtual 1300-1800 Phone Number plus Phone Answering Service

Boost Your Business Image and Never Miss a Call Again

Our Virtual Phone Number Bundle will ensure your business makes a great first impression every time. The bundle combines a 1300 number with a live phone answering service. That way you gain all the benefits of a 1300 number while making sure you never miss a call. And all services are based in Australia.

The services can be set up in a variety of ways, all designed to suit your business requirements. You can either route the 1300 number directly to the answering service and receive messages via SMS and email; or utilise the virtual attendant (IVR). This is where calls can be routed to your mobile, landline or the call centre based on what prompt the caller selects. The answering service can also be used for call overflow, where calls that are unanswered divert to the call centre. Our operators will take the call on behalf of your business.

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Virtual Phone Bundle Rates and Charges

To find out more about how the service can help your business please call 1300 00 1300 or CLICK HERE to make an online enquiry.

1300 NUMBER

FEATURES
  • 24/7 Helpline
  • Auto Attendant (IVR)
  • Voice 2 Email
  • Business Intro Message
  • Geo Routing
  • Call Alert
  • Call Forwarding
  • Call Distributor
  • Call Recording
  • Call Overflow
  • Call Barring
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PHONE ANSWERING

FEATURES
  • Australian Based
  • 24/7 Live Operator
  • Custom Greeting
  • Custom Caller Info
  • SMS Message
  • Email Message
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The Complete Call Management Solution

Virtual Phone Bundles can be paired with a NetPhone and/or an on-hold message for the ultimate business solution. Combining the services is an excellent option for businesses requiring a professional and fully functioning call management system.

NetPhones

NetPhones are ideal for businesses requiring a plug-and-play solution for their office phone needs. And there is no telephone line necessary. The NetPhone comes with a business grade IP phone, enterprise grade hosted PBX features, multiple call lines, and a dedicated phone number.

Combining the NetPhone and Virtual Phone Bundle creates the complete business solution. You can pair the two services by having your 1300 number go directly to the NetPhone, where you can answer calls that ring through. And if you're unavailable, the call is then answered by our call centre staff, so you never miss a call.

On-Hold Messages

On-hold messages and greetings are an excellent way to promote and re-enforce your business brand when customers call the business. Professionally recorded messages are ideal for Business Intro greetings and Auto Attendant (IVR) prompts. The messages can be programmed to play at the start of the call on your 1300 number or PBX system, promoting your business image before the call has even started.

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Australian Based

Both our call centre and inbound number service are 100% Australian based.

Call Credits

Get 100% Call Credits for both the 1300 number and the live answering service. No Effective Access Fee.

Tailored Solutions

Our Virtual Phone Bundle can be tailored to suit your business needs. Our call centre staff will answer in your business name, just like your own receptionist.

24/7 Answering

Our services operate 24 hours a day, 7 days a week, 365 days a year. This means your calls will always be answered by one of our operators, even on major public holidays such as Christmas or New Year's Day.

Cheap Call Rates

Keep Your Costs Down with Our Ultra-Competitive Call Rates across all 1300 and Virtual Phone Answering Plans.

Choice of Services

Choose from a range of services including Business 24/7 live answering and message service; Business Team that caters for multiple team members; and a Virtual Reception service.

Need Some Help Deciding?

Contact us on 1300 00 1300 or CLICK HERE to make an online enquiry. Our Business Consultants are here to help and will answer any questions you may have regarding our Virtual Phone Bundle.

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Popular Use of the Virtual Phone Bundle

  • Small Business Operators - Use the 1300 number to boost business presence and utilise the phone answering service for call overflow or as needed.
  • Marketing Campaigns - Increase response rates by advertising a dedicated 1300 number and ensure every enquiry is handled in a professional manner.
  • Customer Service Lines - Create a dedicated 1300 number for customer service enquiries and use the phone answering service for overflow or as required.
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Quick Guide to the Virtual Business Bundle

Can I Use a 1800 number Instead of a 1300 Number with the Bundle?

Yes, if you would like connect a 1800 number instead of the 1300 number, you are able to do so.

Is There a Minimum Contract Term?

Yes, we have a minimum contract term of 3 months for the service. After the 3 months, there is no lock in contract.

Is the Bundle Only Available with the Business 24/7 Answering Service?

No, you can bundle your 1300/1800 number with any of our 24/7 live answering services. The monthly access fee will be adjusted for any difference in live answering charges. You will still receive the same amount of call credits for your 1300/1800 number.

Can the 1300/1800 Number Only Divert to the Call Centre?

No, your calls can be diverted to any number you require. We are able to divert your 1300/1800 number to our operators during specific times such as after hours and your desired mobile or landline during all other times.

Can I Change My Rate Plan?

Yes, our plans are very flexible. If you're finding that your plan no longer suits your current call volume, you can easily move up or down in plans by sending a request to our Customer Care Team. Rate plan changes take effect from the first of the next calendar month.

What Happens If I Want to Split the Services and Only Keep One?

You can split the services at any time after the minimum term of 3 months. If you wish to keep one service and disconnect the other, then all you have to do is select an individual plan of the service you want to keep. Then contact our Customer Care Team to request the change.

Get In Touch With One of Our Business Consultants

Make Your Business Even More Outstanding
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