Listen to A Live Call Recording
Our operators are trained to answer your calls as if they were your own reception staff. We provide a fully custom service and accommodate almost any business need.
24/7 Messaging
From Only $1/Day
Business 24/7 is a professional answering service that can be answered in a personal or company name. Once the call is answered by the operator, a message is taken and forwarded via email and/or SMS.
What's Included:
Message
Taking
Messages Sent to
1 Contact
Team Answering
Answering for Teams from $36/Mth
Business Team is a professional telephone answering service for multiple team members. Once the telephone call is answered by the operator, a message is taken and forwarded to the designated team member via email and/or SMS.
What's Included:
Message
Taking
Messages Sent to
Multiple Contacts
Virtual Receptionist
Virtual Receiptionist from $48/Mth
A Virtual Receptionist is an answering service where the phone call is transferred to the intended recipient. This type of phone answering service goes beyond taking messages. The live operator will answer the phone call in either a personal or company name, identify the required person (or department), then transfer the call.
What's Included:
Message
Taking
Call
Transfer
Call
Screening
Virtual Assistant
Virtual Assistant Services from $33/Mth
Virtual Assistants are a professional answering and appointment booking service that can be answered in a personal or a company name. Once the call is answered by our operators, we can either take a message or schedule appointments directly into your designated system.
What's Included:
Message
Taking
Appointment
Booking
FAQs
On Call Escalation
On-Call Answering from $60/Mth
On-Call Escalation is an ideal solution for businesses that require assistance with their critical support hotlines. Our highly trained operators will answer calls on behalf of your business and take all the necessary details, before calling one of your team members. If the call is unsuccessful, our operators will continue calling one of your team members until someone answers. It's an excellent solution for calls that require immediate assistance, critical services, or businesses with on-call rosters.
What's Included:
Message
Taking
Call
Screening
Outbound Calls
to On-Call Staff
Australian Based Call Centre
Our operators and call centres are located in Australia. With local knowledge and training, our operators will answer your calls as if they were based at your business premises.
Fully Customised Solutions
The phone answering scripts used by operators are fully customised to your business requirements. You can also customise caller info questions and our operators will collect exactly what you need before sending it via SMS or Email.
Let Us Take Care of Your Bookings or Reservations
All our answering services can be integrated with your online booking systems. Our operators will answer calls on behalf of your business and enter bookings directly into your designated system, so you and your staff can focus on other important duties.
Add FAQs or General Info to Inform Your Callers
Our operators can refer to a general information doc to help inform your callers. They're able to answer any general queries such as your trading hours and what services your business provides before capturing their details and notifying you of their call.
Call Transfer Screening
Just as an in-house receptionist would, you can implement call screening and our operators will only transfer the most important calls. Our call centre staff will collect details for all other enquiries and notify the intended recipient via SMS or Email.
Suitable for Hotlines and After Hours Services
Use our virtual reception service as an emergency call line by transferring urgent calls to your on-call staff. Our call centre staff will take a message for other calls to be handled during business hours.
