1800 Numbers | 10 Things You Should Know

Impress Your Customers with a Toll Free 1800 Number

1800 numbers offer a range of benefits to a business. Apart from the numerous features and functions specifically designed to manage inbound calls, 1800 numbers are an inexpensive way to make a strong impression and generate more business enquiries.

Call Is Free for the Caller

One of the primary features of 1800 numbers is that the call is free from any Australian phone number, including mobiles. Offering a free call option to customers is an excellent way to attract new business and create good will.

Designed for Inbound Calls

1800 numbers can only be used for receiving calls and are routed to one or more answering points which can be a landline or a mobile number. They’re designed to maximise the caller experience when contacting a business.

Not Restricted to a Geographical Area

Unlike landline numbers, 1800 numbers are not restricted to a telephone exchange or a geographical area. Which means they’re fully portable and are an Australia wide national number that stays with the business regardless of location. For multi-site operations, the wide range of features and functions allow the business to have just one Australia wide national number.

One Phone Number Regardless of Business Size

Whether its a SOHO operator or a multi-national company, the extensive range of call handling features allows the business to have just one Australia wide national number. There is no need for multiple business numbers regardless of the number of locations.

Largest Range of Features and Functions

1800 numbers are part of the inbound number range which comes with features and functions unmatched by other types of numbers. The variety of call handling and call management options, together with geo and time-based routing, allows a business to structure a call management process to suit their needs.

Better Marketing Response Rates

Being toll free and a nationwide number, 1800 numbers make it more appealing for customers to call the business. They generate better response rates from marketing and promotional activities.

Largest Range of Easy to Remember Numbers

Unlike landline and mobile numbers, there is a huge range of 1800 numbers to choose from. These include phone names, phone words and numbers with a highly memorable pattern.

Same Features as 13 and 1300 Numbers

All Inbound Numbers come with the same call handling features and functions. There is no difference in the way they can be set up to manage the inbound calls.

Difference from 1300 Numbers

Apart from the prefix, the only difference between 1800 and 1300 numbers is the call rate. Whereas its free to call a 1800 number from any Australian phone line, the caller is charged the cost of a local call when dialling a 1300 number.

They Are Inexpensive

Fully featured 1800 plans start from $15 per month including call credits. Call charges depend on the selected plan but as a rule a business that receives around 20 calls per day is likely to spend an average of $20 per week.