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Virtual Receptionist

Professional call answering and transfers handled by a live receptionist.

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Impress Every Caller with a Virtual Receptionist

Our virtual reception service is ideal for businesses looking for a professional answering solution with calls transferred directly to the intended recipient. Designed to take the place of an in-house receptionist, it can operate as your permanent reception service handling every incoming call, or step in to cover overflow and temporary diversions of your main line. It also works perfectly as an after-hours service for businesses that need to extend their operating hours.

It takes only seven seconds for a customer to form their first impression of your business and for most people, tone of the voice makes all the difference. Where voicemail feels automated and impersonal, a virtual receptionist greets your callers with a warm, professional voice and sounds every bit like part of your own team.

Call Transfer Service

A Virtual Receptionist Service does more than take messages, it connects your callers straight to the right person. When a call comes in, our operators answer in your company name, find out who the caller needs, and transfer them directly to the intended recipient or department.

Complete Flexibility

Your Virtual Receptionist adapts to whatever your business needs. Use it as your permanent reception service handling every incoming call, as back-up for overflow when your team is stretched, or as an after-hours line that keeps you reachable well beyond standard business hours.

Business Team Support

Your Virtual Receptionist works as a natural extension of your team. When a call comes in, our operators transfer them directly to the right person. If someone's unavailable, on a break, or away from their desk, the call doesn't go to voicemail; our operators take a message and send it via email or SMS.

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Built for the Way Your Business Operates

Every business runs its phones a little differently, so we shape your service to match the way you work. You decide how calls are answered, what our operators ask, which details are captured, and where each call or message goes.

Whether you need calls transferred to specific team members or callers screened before they reach you, it's all set up to your instructions. And because your business doesn't stand still, you can update your scripts, questions, and settings at any time.

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Answered Right Here in Australia

With our call centre and operators located in Australia, every caller is met with genuine local understanding. Each one is looked after as though our team were sitting in your own office.

247 no gutter

Here for You 24/7 All Year Round

Your business stays reachable no matter when a call comes in. Whatever the hour and whatever the date, our operators are on hand to look after your callers.

custom scripting no gutter

Your Own Scripts. Your Own Questions.

You choose how our operators answer, what they say, and what they ask on every call. From a tailored greeting in your company or personal name to custom questions built around your business.

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7-Day Free Cancellation

Get started without any commitments. Thanks to our 7-day free cancellation period, you can experience everything our receptionist service offers and see the positive impact on your business.

Virtual Reception Services Designed for Businesses of All Sizes

Not Sure Which Way to Go? 

Our Account Managers are here to help. Call 1300 00 1300 or enquire online, and they'll explain how a Virtual Receptionist Service works and guide you toward the option that best fits your business.

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Virtual Receptionist Answering Plans

No matter how big or small your business, you'll find a plan to suit. And all at genuinely competitive prices. Pick the option that works for where you are now, then scale up or down as things change.

15 Included Calls

Lite

$48/Mth

Included Calls15
Additional Calls$3.20
  • Custom Greeting
  • 3 x Custom Questions
  • 2 x Message Recipients
  • SMS Message
  • Email Message
  • Appointment Bookings
  • Additional FAQs
  • Alternating Rosters
Critical Information Summary

Price excludes GST.

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40 Included Calls

Mid

$122/Mth

Included Calls40
Additional Calls$3.05
  • Custom Greeting
  • 3 x Custom Questions
  • 2 x Message Recipients
  • SMS Message
  • Email Message
  • Appointment Bookings
  • Additional FAQs
  • Alternating Rosters
Critical Information Summary

Price excludes GST.

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80 Included Calls

Pro

$236/Mth

Included Calls80
Additional Calls$2.95
  • Custom Greeting
  • 3 x Custom Questions
  • 2 x Message Recipients
  • SMS Message
  • Email Message
  • Appointment Bookings
  • Additional FAQs
  • Alternating Rosters
Critical Information Summary

Price excludes GST.

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150 Included Calls

Ultimate

$405/Mth

Included Calls150
Additional Calls$2.70
  • Custom Greeting
  • 3 x Custom Questions
  • 2 x Message Recipients
  • SMS Message
  • Email Message
  • Appointment Bookings
  • Additional FAQs
  • Alternating Rosters
Critical Information Summary

Price excludes GST.

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See How a

Customer Case Study

Michael owns a body corporate organisation that manages multiple properties throughout different suburbs. The organisation receives a large number of calls every day from residents needing assistance. However, Michael's office only operates during standard business hours.

Michael directs all after hour calls to the Virtual Reception service, where one of our operators answer on behalf of his business. The operator from the virtual office then transfers the calls to the designated on-call team member. As the service is 24/7, an operator is always available to take Michael's call, no matter what time it is.

This provided Michael with a seamless call management solution, to help ensure all his residents receive the assistance they require in a timely manner.

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Need a National Number to Match?

Complete the Set Up with 1300/1800 INBOUND NUMBERS

Now that every call is answered, make sure it's a number worth calling. Add a 1300 or 1800 number to give your business a professional, national presence. Pair it with your answering service and you've got the complete package: a national number that never rings out.

1300/1800 NUMBERS

Virtual Receptionist - FAQs

 
How is a Virtual Receptionist different from a standard answering service?

A standard answering service takes a message and passes it on. A Virtual Receptionist goes a step further by connecting your callers directly to the right person. Our operators answer in your business name, identify who the caller needs, and transfer them through, just like an in-house receptionist. If the person isn't available, a message is taken instead.

Can you take bookings or answer common caller questions?

Yes. Appointment bookings and additional FAQs are available as add-ons, so our operators can schedule appointments into your system and answer general questions on your behalf, using the information you provide.

Will my callers know they've reached an answering service?

No. Our operators answer in your company or personal name and follow your custom script, so to your callers the experience feels exactly like speaking with your own in-house receptionist.

Can a Virtual Receptionist handle after-hours calls?

Yes. Our Virtual Receptionist is available 24 hours a day, 7 days a week, right through the year. So every call is answered, even on public holidays. It's a popular choice for businesses wanting to extend their reach beyond standard office hours.

How are my calls transferred?

Every call is passed to you using a 'warm transfer' so you're always briefed before you take it. A 'warm transfer' is when an operator places the caller on hold, lets you know who's on the line, and then connects the call.

Can callers be screened before a call is put through?

Yes. You can set up call screening so only the calls that matter reach you directly. Our operators can identify who's calling and why, then transfer the important ones and take a message for the rest.

Can calls be transferred to different team members or departments?

Yes. Our operators can transfer callers to the right individual or department based on who they're trying to reach. Every plan includes two message recipients as standard, and the service can be set up to direct calls across your team however you need.

Can calls be transferred to my mobile?

Absolutely. Calls can be transferred to either a landline or a mobile, so you'll never miss an important call, wherever you happen to be.

Can a call be transferred more than once?

Yes. Our service supports multiple transfers along with a range of other advanced options. If you'd like to build features like this into your Virtual Reception setup, our Customer Care team can talk you through it.

What happens if a call can't be transferred?

If a transfer isn't successful, our operator goes back to the caller and takes a message following your instructions. That message is then sent to your nominated email address and mobile, so you can follow up as soon as you're free.

Do I need a 1300 or 1800 number to use a Virtual Receptionist?

No, the Virtual Receptionist runs perfectly well as a standalone service, transferring calls straight to your landline or mobile. We'll provide a dedicated landline number that you simply divert your phone to.

Is there a free trial or cancellation period?

Every Virtual Receptionist plan comes with a 7-day free cancellation period. If you're not completely satisfied, you can cancel within 7 days at no charge so there's no risk in getting started.

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