CUSTOMER TERMS (SFOA)

BusinessCo Group Pty Ltd ACN 165 627 216 and Associated Entities, Business1300 Pty Ltd ACN 108 753 751, BusinessCo Direct Pty Ltd ACN 153 696 256, and BusinessCo Group Pty Ltd T/A BusinessCom.

CONTENTS

Part A - Introduction

• About This Document
• About Us

Part B – Customer Agreements

• Your Customer Agreement
• Plans
• Periodic Entitlements
• Prepaid Plans
• Non-Prepaid Plans
• Acceptable and Fair Use Policies
• Legal Compliance Policies
• Interacting with Our Staff
• Operational Directions
• Partner Requirements – General
• Fixed Terms
• Month-to-Month, Casual or ‘No Contract’ Terms
• Bundled Equipment
• Telecommunications Consumer Protections (TCP) Code
• Australian Consumer Law (ACL)
• ACL Consumers, ACL Small Businesses and Unfair Contract Terms
• Consumer Guarantees
• Understanding and Navigating Our Customer Terms

Part C – General Terms

• Application for Service
• Processing an Application
• Relevant Dates
• Providing Service
• Use of Service by Others
• Using a Service
• Exploitative Use
• Telephone Numbers
• IP addresses, Email Addresses and Domain Names
• Dynamic IP Addresses
• Supplied Equipment
• Substituted Equipment
• Delivery of Equipment
• Installation and Connection of Equipment
• Installation Charges
• Additional Equipment Services
• Lost, Stolen and Damaged Equipment
• Return of Equipment
• PPS Law
• TCP Customers and Authorised Representatives
• TCP Customers and Advocates
• Rights and Remedies for PDH Goods and Services
• Rights and Remedies for Non-PDH Goods Costing No More than $100,000
• Personal Injury or Death
• Service Level Agreements
• Exclusion of Implied Terms
• Limitation of Liability – General
• Your Liability to Us – General
• Your Liability to Us – Legal Requests, etc.
• Your Liability to Us – (alleged) Illegal Use, etc.
• Liability of Our Partners
• Limitation of Liability – ACL Consumers and ACL Small Businesses
• Maintenance and Faults
• General Power to Vary Your Agreement
• ACL Consumers, ACL Small Businesses and Agreement Variations
• When Variations Take Effect
• Customer Transfers
• Charges and Payment (1): Kinds of Charge
• Charges and Payment (2): Prices
• Charges and Payment (3): Spot Priced Services
• Varying Charges
• Special Promotions
• Bundled Plans
• Credit Management (1): Guarantees and Security
• Credit Management (2): Credit Checks
• Credit Management (3): Services You Acquire for Others
• When We Can Bill
• Bills – General
• Recharge Billing
• Supplying a Bill – TCP Customers
• Extra Charges for Bills and Information
• Billing Information – TCP Customers
• Costs of Telephone Billing Enquiries
• Out-of-Pocket Expenses
• GST
• Late Billing
• When You Must Pay
• How You Can Pay
• Late Payment (1)
• Late Payment (2) – Accounts Over 30 Days
• Early Termination Fees
• Billing Disputes
• Billing for Unauthorised Use of Your Account
• Billing Agents
• Calls to Mobiles
• Payment for Third Party Services
• Your Cooperation
• Complaints – General
• TCP Customers and Complaints
• Termination and Suspension by Us (1): Early Termination
• Termination and Suspension by Us (2): Other Events
• TCP Customers – Disconnection, Suspension and Restriction
• Early Termination by You
• Termination by You
• Post-Termination
• Suspension of Service
• Charges During a Period of Suspension
• Errors In Our Documents
• Carrier or Carriage Service Provider
• Provision of Services by Our Partners
• Assignment
• Notices
• Governing Law
• Entire Agreement
• Delays
• No Waiver
• Commission
• Information About Your Rights
• Complaints and Assistance Services
• Commercial Electronic Messaging
• Interpreting Your Agreement
• Dictionary

Part D – Internet Service Schedule

• Additional Terms

Part E – Mobile Telephone Services Schedule

• Additional Terms

Part F – IP Telephony Services Schedule

• Additional Terms
• Integrated Public Number Database (IPND)

Part G – Call Recording

• Additional Terms

Part H – ACMA Smart Numbers

• Additional Terms

Part I – Phone Answering Services

• Additional Terms

Part J – Virtual Fax Services

• Additional Terms

Part K – Virtual Office Services

• Additional Terms

Part L – Partner Requirements / Wholesale Suppliers

• Notification