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Guide to Call Costs and Charges for 1300 and 1800 Numbers

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How Much Do 1300 and 1800 Numbers Cost?

Whether you're looking to boost your business image or find an efficient call management solution, 1300 and 1800 numbers are an excellent investment for any business. They're cost effective and full of features and functions that standard landlines and mobile can't compete with. So, how much do these numbers cost and how can you determine which plan is best for you? Here is a quick guide to help you find out which plan is best for your business.

1300 Numbers

1300 numbers are 10-digit Australia wide numbers where the caller is charged a local call rate when dialling from an Australian phone line, including mobiles. The numbers are used for incoming calls only and can be answered on either a landline or a mobile phone.

Call Cost to the Caller

Callers to a 1300 number are charged the cost of a local call from any Australian landline. Rates may vary between carriers and depend on the landline plan they're connected to. The same applies to mobiles and carriers usually specify the rate as part of their rate sheet.


1800 Numbers

1800 numbers come with the same features and functions as 1300 numbers. The only difference is that the call is free for the caller if dialled from any Australian phone line, including mobiles. That's why they're often called Free Call or Toll Free Numbers.

Call Cost to the Caller

Calls to a 1800 number are free for any Australian phone line including mobiles.

Call Costs to the 1300/1800 Account Holder

The 1300/1800 number account holder is charged for every incoming call. Call rates depend upon the plan, call origin and where the number is being routed to i.e. landline or mobile.

  • Included Calls (Call Credits) - value of calls are included in the monthly access fee.
  • Local Calls - rate applicable to local calls made to the 1300/1800 number from a landline. Only applies when the 1800 number is being routed to another landline number.
  • National Calls - rate applicable to national calls made to the 1300/1800 number from an Australian landline. Only applies when the 1300/1800 number is being routed to another Australian landline number.
  • Mobile Calls - rate applicable to calls made to the 1300/1800 number from any Australian mobile. Only applies when the 1300/1800 number is being routed to an Australian landline.
  • Calls to Mobile - if the 1300/1800 number is being routed to an Australian mobile, all calls are charged at the same rate, regardless of call origin or if it's made via a landline or a mobile.

Excellent Return on Investment

A business that receives around 20 calls per day is likely to spend an average of $20 per week. In most cases, just one additional sale will more than cover the cost of the number. And that’s before you take into account all the other benefits like boosting business presence, getting better results from marketing activities and making the business more efficient through an improved call handling process.


If you would like some help calculating how much a 1300 or 1800 number is likely to cost your business, call one of our Business Consultants on 1300 00 1300 or CLICK HERE to make an online enquiry.

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Not sure which number is right for your business? Call us on 1300 00 1300 and talk to one of our Business Consultants. They'll be able to further explain any differences and suggest the best option for your requirements.

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