1300 Numbers and Features That Can Make the Christmas Rush a Breeze
by Business 1300, on 7/12/15 12:29 PM
Stay Organised With 1300 Numbers
Christmas already? Many business owners are scratching their heads at how fast the time goes. It was only like yesterday that they had to get through the Christmas rush. And here we go again! This is when you can put your 1300 number to some extra work.
1300 numbers come with many features that can make the Christmas rush a breeze. Well, maybe not a breeze, but certainly easier. Here’s how.
1300 Intro Message
Program the 1300 number to play an intro message at the beginning of the call. The message can either be a Christmas promotional message or one advising the callers of Christmas trading hours and holiday closures. Messages can be professionally recorded for only $39 plus GST, and uploaded instantly. They are a great way to keep the clients informed and spread the Christmas spirit.
At this time of the year, many businesses run promotions and special deals. An auto attendant or an IVR is a great way to route calls relating to the promotion directly to the right department or sales team. Incorporate an option where the callers select the purpose of their call and ensure that it gets handled directly by the appropriate staff members, bypassing the reception.
The Christmas period is often a time when businesses see an influx of calls that stretches their resources. Activate call overflow to manage those busy periods and ensure that you never miss a call. Calls to 1300 numbers that receive a busy signal at the answering point can be automatically routed to another destination. That can be another answering point, a live telephone answering service or a voice to email service. That way a caller will always get through and never get an engaged signal.
1300 numbers may not eliminate all of the Christmas ‘stress’ but they can certainly help. Your business will not only project a professional image and promote its Christmas spirit, further engaging your customers and bringing them closer to your business. But they can also make call handling a lot easier and more efficient, ensuring that every call to the 1300 number creates a positive customer experience.